csc hcs offer -...
TRANSCRIPT
Cisco Confidential 1 © 2011 Cisco and/or its affiliates. All rights reserved.
Chad Romero
Operations Director, Americas Cloud Collaboration
October 2014
CSC HCS offer - UCaaS
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Cisco’s Cloud Momentum
What is HCS?
Customer Value
CSC and Cisco Strength
Cisco’s Collaboration Cloud Momentum
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“When we got into the telephony game, it took us well over five years to get to a million end users. With Hosted we did it under eighteen months.”
Carl Wiese, Senior Vice President
Worldwide Collaboration Architecture
Cisco
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25% of surveyed
companies utilize hosted services; of non-users,
47% are likely to use
hosted services within the next 12 months
Frost and Sullivan
56% of survey
respondents currently use or plan to use collaboration through a software as a service (SaaS) deployment model
Forrester
By 2016, over 50% of
all net new deployments of video infrastructure will be delivered from the cloud or as software as a service (SaaS)
Gartner
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https://grs.cisco.com/grsx/cust/grsCustomerSurvey.html?SurveyCode=6399&KeyCode=000168079
The greater the experience with cloud collaboration, the
greater the perceived value. ‘Leaders’ are significantly
more likely than ‘laggards’ to recognize higher results. “ “
Generates profound innovation – 93%
Enables efficient business processes – 90%
Accelerates business results – 82%
Provides a competitive advantage – 78%
‘Leaders’ say cloud collaboration:
What is HCS?
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Buy
Lease
Per User /
Per Month
(HCS/SaaS)
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Cisco Unified
Communications
Manager
On Premises Hybrid Cloud
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Integrated collaboration experiences
End to End Architecture – Data Center to Network to Collaboration
Predictable per users / per month
Secure Multi-Customer Architecture vs. Multi-Tennant
Enterprise grade Evergreen solution
Platform consistency - One architecture to support on-premise and cloud models
Joint GTM - Cisco & Certified Partner Eco System
Cisco Enabled, Partner Delivered, Customer Results
Customer Value
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4/13
Financial Drivers
• Opex vs. Capex
• Opportunity cost
• Lower Total Cost of Ownership
• Predictable costs
• Reduce real estate and energy
costs
Flexibility & Agility
• Faster time to market for new
applications
• Mitigate technology risk
• Enhanced Communications
Continuity/Disaster Recovery
• On Demand capacity
Globalization and Standardization
• Rapid initiation of UC&C Svs
• Expanded features to the
extended enterprise
• Standard services for all
employees
• From complexity to simplicity
Strategic Advantage
• Acceleration of business strategy
• Evergreen software
• Core vs. Context
• Service Level Agreements
• Broader feature adoption
• Facilitation of BYOD
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Time
Num
be
r
of U
se
rs
Upfront CAPEX
and Fixed IT Spend
Incremental
CAPEX and
IT Spend
Unpredictable
CAPEX and
IT Spend
On Premises
Unused
Capacity
Overspend
Unpredictable
Requirements
Time
Num
be
r o
f
Use
rs
Cloud
Predictable OPEX (per user, per month)
Meet Future
Requirements
(on-demand)
Seasonality
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Depreciation
Expense 5 Year
Cost To
Own
Installation
Hardware &
software
Software & Hardware
Maintenance
Operations
Cost of Capital
The Bottom Line: On-Prem acquisition costs can be deceiving
• Cost of acquisition its typically only about 40% of the total cost of
ownership.
• The remaining 60% coming from IT's on-going operational costs
• Operational cost increase with the move from traditional TDM/VOIP to
delivering full Unified Collaboration
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• There is always a degree of uncertainty in technology
• Overall Risk is increasing due to technology disruption
• Uncertainty = Risk = $$
• TCO tools don’t generally factor risk
• TCO tools ignore the likelihood that requirements change
• Assumptions are rarely accurate
• Assumptions become less accurate over time
• Business is Dynamic
Cisco Enabled, Partner Delivered, Customer Results Cisco Enabled, Partner Delivered, Customer Results
Cloud solutions have less risk
CSC and Cisco Strength
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Complex business transformation project
Demanding cloud deployment
Minimize capital expenditure
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Tiered Services • Each offer available in standard or premium • Tailor selection as per the work-styles • Reduce number of over-served users
The Empowered User
• Build rooms no longer required • User-driven fulfillment • Remove distributed infrastructure for device build and
patching
Self-Service
• Reduce support costs • Services and Apps via self-service • Business workflow approval • Software asset management and app usage reporting
reduces license costs
Evergreen • Project costs reduced • Leveraged planning and readiness
Consumption based • Monthly usage • Flex up and flex down
Productivity focused
• Secure data sync to all devices • Integrated and Unified Communication and
Collaboration • Video conferencing and web meetings
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Reduced
Cost
Improved Productivity
and Efficiency
Multivendor
Integration
World-class Technology and Open Reference Architectures
Business
Agility
Thank you.