csun 2013 structured negotiations (lainey feingold + linda dardarian)
DESCRIPTION
Presentation given at the 2013 CSUN Technology and Disability Conference about Structured Negotiations. Structured Negotiations is an alternative to litigation that has resulted in increased accessibility to people with disabilities, particularly on issues of accessible technology and information.TRANSCRIPT
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Structured Negotiations: A Winning Strategy for Technology and
Information Access
Lainey Feingold http://LFLegal.com @LFLegal
Linda Dardarian http://gbdhlegal.com
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Presentation Overview What are Structured Negotiations?
How have Structured Negotiations increased accessibility?
Nuts, Bolts.. and making it work
Getting involved!
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What are Structured Negotiations?
An alternate to litigation for resolving access claims
A solution-driven cooperative advocacy approach
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Structured Negotiations: 18 Years and 44 Agreements
Thousands of: Talking ATMsAccessible web pagesTactile keypadsAudio Pedestrian
Signals (APS)
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Structured Negotiations: Even More
Thousands of Braille and Large Print pagesAudio CDsEmployees trained
Hundreds of Talking pill bottles Audio description headsets
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Structured Negotiations: Who Said Yes
Bank of AmericaCVSWalmartAmerican Cancer Society
Credit Reporting Companies
Charles Schwab7-Eleven
Wells FargoCitibankTargetRite AidAmerican ExpressAnd more.. Visit http:lflegal/com/negotiations for list
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International Ripples of Structured Negotiations
Global corporations
Global manufacturers
International advocacy
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Structured Negotiations: Key Components to Start the Process
Grassroots Advocacy
Background Research
Opening Letter
Structured Negotiations Agreement
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Structured Negotiations: Key Components During the Process
Information Sharing
Solution discussion / testing
Experts and Consultants
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Structured Negotiations: Role of Experts and Consultants
Partner vs. Adversary
Corporate Culture
Choosing “Yes”
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Structured Negotiations: The Written Agreement
Fixing the Problem
Standards + Timing
Training
Monitoring
Enforcement
Money
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TRAINING
Disability 101
Customer service
Tech
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Keeping the (Access) Ball Rolling
Maintenance
Checklists
Customer service
Future releases
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Monitoring and Enforcement
Consumer feedback
Testing
Reporting
Meetings
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Structured Negotiations: Publicity
Positive Press Release
Intended Audience
Mainstream
Disability Community
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Structured Negotiations: Money
Payments to individuals
Payments to organizations
Attorneys’ Fees
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Structured Negotiations: Making it Work
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Active Patience
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Flexibility
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One Step at a Time
Pilot Agreements
Agreement Extensions
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Learning a New Language
DefendantxOpposing Counsel
Discrimination?
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How can You Get Involved?
Help with investigations
Help with settled matters
New Structured Negotiations
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Learn More
HTTP://LFLEGAL.COM
HTTP://GBDHLEGAL.COM
@LFLegal
1-800-822-5000