Build better business efficiency while saving time, money

As traditional telephone services face impending elimination,

businesses are learning the benefits of replacing legacy

systems with cloud based, fully managed hosted PBX

solutions. Built to be a viable communication solution for

“hosted” and “premises-based” IP PBX/PBX environments,

TelePacific Hosted PBX provides a proven platform for

increased productivity and customer satisfaction. Because

this service integrates seamlessly with technology, it offers

a convenient and efficient solution for all of your company’s

telephony needs.

Benefits at a glance

n Low total cost of ownership n Measurable voice quality

n Predictable operating expense n Cutting edge features

n Quick, turnkey setup n Geo-redundant network

Reduce monthly bills, initial investments, upkeep costs

Eliminate a closet full of PBX equipment and the need for future

hardware upgrades. With our powerful SIP network, you’ll

experience measurable voice quality. We’ll handle everything.

Enjoy hassle-free management and maintenance, as our

solutions easily scale as your business grows.

A suite of business-class telephony solutions custom designed to support your telecommunication needs.

Hosted PBX Suite

Gain a competitive edge with better accessibility, flexibility

Our hosted PBX solution fosters greater collaboration and

communication, and provides a proven technology that will

increase productivity across your organization. Administrators

and end-users may configure, customize and manage their

solution from an intuitive user interface, and because our

hosted PBX solution is cloud based, you will always have the

latest features and services that TelePacific has to offer.

Seat types and features

Executive: Provides a dedicated line with a 10-digit telephone

number and the most robust feature set available in the

hosted PBX product.

Advanced: A dedicated line with a full feature set that is

appropriate for the average user.

Smart Number: A dedicated line with an advanced set

of mobility features and no phone. This intelligent seat type

allows you to unify all your telecommunications under one

number so that calls can be forwarded to a work, home or cell

number based on selected criteria.

Basic: A dedicated line with a limited feature set that is

typically used for lobby phones or faxing.

Note: All seat types, with the exception of the Smart Number,

are associated with SIP compatible endpoints. Extension only

seats can be added to both Executive and Advanced seat

types.

User/Group Add Ons

The following features and services can be added to your

account a la carte.

n Auto Attendant

n Authorization Codes

n Music on Hold

n Hunt Group

n Series Completion

n Call Park/Pickup

n Instant Conference

n Audio Conferencing

n Barge In

TelePacific’s Hosted PBX suite is designed to support multiple

products and multiple locations under one service account,

assuring all subscribers’ unique communication needs are met.

Self Service PortalsGroup Administrator Access

A key capability of TelePacific Hosted PBX Service is a simple

and easy to use Self Service Portal that gives your designated

administrator direct control over the system regardless of

whether you are in or out of the office. The portal allows the

Administrator to manage day-to-day changes to your Hosted

PBX without needing to contact TelePacific Customer Care.

End User Access

End users may also access the Self Service Portal with

unique credentials that enable them to configure features,

check messages, re-route inbound calls, and more.

n Dial-in Feature Control

n Toll Free Number

n Virtual Number

n Virtual Fax

n Fax Line

n Business Communicator

n Virtual User Advanced Feature Pack

Features Executive Advanced Smart

Number Basic

Anonymous Call Rejection

n n

Anywhere n n

Barge In optional

Busy Lamp Field n

Call Block n n

Call Control Toolbar optional optional

Call Forward: Always, Busy Line, Don’t Answer, Not Reachable

n n

Call Forward Selective

n

Call Notify n

Call Logs n n n n

Call Hold, Call Return, Call Transfer

n n

Call Waiting n n n n

Caller ID (w/ Delivery Blocking)

n n n n

Directed Call Pick-up n

Do Not Disturb n n n

Find-Me/Follow-Me n n

Last Number Redial n n

Message Waiting Indicator

n n

N-way Calling n

Priority Alert n

Push-to-Talk n

Receptionist Dashboard

optional

Selective Call Acceptance

n

Shared Call Appearance

n

Speed Dial n

3 Way Calling n n

Voicemail/ Voicemail to Email

n n n

Network AccessUsing the dynamic capabilities of TelePacific Hosted PBX,

your business can get the voice services it needs while

increasing the data bandwidth available to improve employee

productivity. Bandwidth is scalable from 1 to 100Mbps, so it

can grow as your company grows.

With our broadband services — T1, Bonded T1 or Ethernet —

TelePacific can provide up to 100 Mbps of bandwidth in

1 Mbps increments. Voice takes priority so when an employee

makes or receives a call, TelePacific Hosted PBX immediately

allocates bandwidth to the voice traffic, but only as long as the

call is in process. As your voice needs fluctuate throughout the

day, your data bandwidth adjusts to capitalize on the available

capacity.

Confidence in your data service

Your Dedicated Internet connection is always on with our

Dedicated Internet Access (DIA). With either a single T1; 2, 3,

or 4 bonded T1s; or Ethernet as part of your service, you have

up to 100Mbps at your fingertips.

User/Group Add Ons

n 100 email addresses n Domain hosting

n One domain name n Eight IP addresses

n Domain registration n Web hosting

Or if your business requires it, you can add MPLS IP Virtual

Private Network (VPN) services and Internet access to meet

your business needs.

Bandwidth allocation for concurrent calls

Generally, a TelePacific Hosted PBX call will use 100 Kbps of

bandwidth. If you were to add TelePacific Hosted PBX for ten

users, and everyone was on the phone at the same time, it

would require 1 Mbps of bandwidth during the calls.

Disaster RecoveryDisaster can strike at any time. Whether driven by a natural

event or human error, a power outage or Internet connectivity

failure, the impact of downtime can be substantial.

Business continuity is essential

Organizations that lack the tools to recover IT communications

risk the loss of employee productivity, sales opportunities,

revenue, and even valuable customers. That’s why smart

businesses prepare with built-in redundancies.

Making TelePacific Hosted PBX a part of your disaster

recovery can save your business or call center from the

unthinkable. In the event of disruption, our comprehensive

disaster recovery solution is a safety net that helps businesses

keep core communications and operations up and running

during critical times.

VVX 1500

6-line, 1-touch video-enabled Gig-E phone

VVX 310

A powerful 6-line Gig-E business media phone

VVX 600

A premium 16-line Gig-E business media phone

VVX 410

A premium 12-line Gig-E business media phone

We offer a variety of IP phone models to power your business — all high definition, pre-configured and customizable.

How TelePacific’s Hosted PBX service keeps you going:

n Anywhere Access Cloud Services

n Geo-Redundant Architecture

n Advanced Call Routing

n Web-Based Feature Management

n Fault Tolerant Infrastructure

TelePacific’s Hosted PBX service supports your overall

business continuity planning.

Hosted PBX MobilityIn a multi-space work environment, it is essential to have a

communication solution that gives you the flexibility to work on

the go. Our hosted PBX mobility solution helps you get more

done, more quickly — allowing you to be reached wherever

you are and whenever you want. With this mobility, you can

tackle your day on your terms.

Quick Specs

n Find Me n Smart Number

n Anywhere n Business Communicator

Make work an activity, not a place

1. TelePacific cloud-based services make your business phone system mobile

2. “Find Me” Simultaneous Ring and Sequential Ring lets you forward your calls to up to five alternate locations

3. Make and receive calls from your office number from any phone, any location

4. You never have to give out your personal number

5. Calls can even be moved from one phone type to another without hanging up

6. Access your business features and company directory from your cell with Business Communicator

7. Make calls from your mobile phone while assuming the outbound caller ID of your desk phone

Unified CommunicationMore than ever, today’s businesses are looking for a

comprehensive set of communication tools, a solution that

will enable effective collaboration across their organization.

Business Communicator does just that.

Our Business Communicator application consolidates useful

communication services into a single resource, allowing you

to seamlessly connect people, information and teams.

n Enable communications in the most appropriate form

n Reduce latency in task initiation and decision making

n Improve productivity, allowing collaborators to control

communication preferences

Business Communicator Quick Specs

Instant Messaging: Chat with one or multiple people in

instant message chat rooms (compatible with Google Chat)

Video Calling: Video chat one-on-one with another

Business Communicator user using a webcam

Call Control: Answer calls, place outbound calls, place calls

on hold, set up 3-way calls and more

Click-to-Dial: Automatically dial with a single click

Presence: View availability status of contacts and set your own

Messaging: Listen to voicemail and view chat and call history

Soft-phone/Soft-client: Send and receive calls over your PC

Hosted PBX EnvironmentTraditional Environment

RouterHosted VoIP

Staff

Local

Long Distance

Data WAN

Internet

Staff

PBX

Router

Router

Router

A traditional environment (left) requires an on-premises PBX and discreet feeds for incoming traffic. A Hosted PBX Environment (above) simplifies hardware (and support staff ) by integrating traffic and performing PBX functions in the cloud.

Data WAN

Internet