Splicecom Hosted PBXBLENDING ONSITE PBX FUNCTIONALITY WITH THE BENEFITS OF CLOUD HOSTING

2 Circles Communications Simply Delivered Remarkably Supported

Table of Contents

ABOUT

BENEFITS

REPORTING

RECORDING

MANAGEMENT

EXTRAORDINARY

01

02

03

04

05

06

What Splicecom Hosted PBX can do for you

Providing the data to improve your business

A brief intro to 2 Circles and what makes us stand out

Training your staff has never been easier

Keeping your employees working the right way

The added extras that give you more control than ever

2 Circles Communications Simply Delivered Remarkably Supported

2 Circles is an award winning telecommunication specialist providing complete business communication solutions with best in class service throughout the UK for over 18 years. We have been O2’s number 1 Wholesale Partner since 2011 and the only partner in the UK to be able to utilise all four major UK networks.

We offer a range of Voice, Data, Mobile and Hosted services from over 17 different Wholesale Network Carriers including BT Wholesale, Openreach, Talk Talk Business, Entanet, O2, Vodafone and EE.

We are entirely focused on offering remarkable customer experience and have almost 10,000 clients across every business sector throughout the UK and Northern Ireland.

We act as a business partner and trusted advisor – not just a telecoms service provider. This is a fast paced, ever-changing industry and you can rest assured that we’ll be in touch if there are any technological or regulatory developments that would benefit or affect you.

For more information on 2 Circles, please visit our website: http://www.2circles.comOr you can find us on Facebook, Linked In and Twitter.

Complete business communications, simply delivered, remarkably supported.

Our Company

2 Circles Communications Simply Delivered Remarkably Supported

Why 2 Circles?

What puts us head and shoulders above the rest is our industry leading customer experience. With dedicated and named Account Managers, we build relationships with our customers, ensuring that the person you are speaking to knows who you are and what your business needs.

We pride ourselves on our excellent response rates. We will answer your call straightaway, without any annoying, time-consuming choices or voice-prompts, so we can get straight to the matter at hand.

Complete Business Communications

99.5% CustomerRetention Rate

Tried & Trusted Networks & Suppliers

Our extensive portfolio of products and services covers

everything your business needs to communicate: Voice, Mobile,

Connectivity, Phone Systems and IT Solutions.

We only work with best-in-class networks and suppliers. All of our products and services are fully tried and tested and used

in our own business, so you can be confident they work.

This is the percentage ofour customers who stay

with us. In fact this is by farthe highest in the industry.

Not only that, we havemaintained this level month

after month for 10 years!

WE ANSWER 96% OF ALL CALLS WITHIN 3 RINGS

2 Circles Communications Simply Delivered Remarkably Supported

Benefits of Splicecom Hosted PBX

2 Circles’ Hosted Telephony Service, Splicecom Hosted PBX, is the most efficient and effective way to manage your voice communications. Splicecom Hosted PBX is future-proof, and will provide your business with substantial cost-savings, along with the flexibility for you and your staff to work anywhere in the world, as if they were in your office.

Splicecom Hosted PBX is the ultimate business voice communications system.

24 Hour, 365 days a year customer and technical support

No need for an expensive maintenance contract as with traditional PBX’s

No large CAPEX to set up

Easy to move solution to a new site

Keep your telephone numbers regardless of where you move to

Full home working ability

2 Circles Communications Simply Delivered Remarkably Supported

Splicecom Hosted PBX Features

Our Splicecom Hosted PBX system is packed with clever features to help you make the most of your telephone communications. We provide an unrivalled spec as standard on all of our Splicecom Hosted PBX licences, with optional extras that go further than ever before to help transform your business and customer service.

What’s included in our standard licence:

Portal Based Management Flexible Call Distribution Call Forwarding

In-Queue Announcements Embedded Auto Attendant Embedded Voicemail to Email

In-Depth Reporting Live Call Recording 30GB of Call Recording storage

Music On Hold Active Call Routing

Role Based Operator Consoles

Our Optional Extras:

Full CRM Integration Live Wallboards Call Centre Management

Softphone Command Module

Embedded Voice Conference Bridge

Softphone Mobile App

2 Circles Communications Simply Delivered Remarkably Supported

Vision ReportingAnalytics at its most powerful

With more data available to businesses than ever before, are you making the most out of the opportunities it provides?

Our Splicecom Hosted PBX provides unparallelled call reporting as a standard feature, with more than 30 ready made reports available at your fingertips covering any, and every, aspect that you could think of from Cost Analysis indicating how much each call you make or recieve is costing to Capacity Planning stating your busy times and when your employees are at their busiest.

Use our Splicecom Hosted PBX systems built in reporting functions to delve deeper into your companies call data and work to optimise your business. With permissions based access you can be sure that any report you create will be kept safe and secure.

We take the hassle and effort out of tracking where your calls are going, and how your employees are spending their time on the phone so you can focus on making the data we provide work for your business.

2 Circles Communications Simply Delivered Remarkably Supported

Vision RecordingState of the art call recording

The ability to record calls is often regarded as the preserve of large companies with big budgets, but with the all inclusive call recording features within our Splicecom Hosted PBX licences we can safely say that is now a thing of the past. No matter the size of your business you can now benefit from the insights that these provide.

If your company frequently receives calls from customers and you don’t record at least a portion of them, you could be missing out on easy ways to improve efficiency, enhance the customer experience, and — most importantly — drive revenues.

Encrypted Recordings

Permissions based access

Recording Mask for Credit Card transactions

Way to capture details you may have missed

Clear-cut detail of any customer interaction

Opportunity to train and coach sales teams

Ability to track customer service improvement

30GB of Inclusive

Call Recording

Storage

2 Circles Communications Simply Delivered Remarkably Supported

Managing Splicecom Hosted PBXMatching power with management capabilities

Keep the cogs in your business working seemlessly with a variety of portals and role based operator consoles.

Our operator consoles give your operators and receptionists everything they need to deliver positive experiences to anyone contacting your business. The ability to answer, park, hold, place calls and more directly from the operator console ensures all calls are handled efficiently and professionally.

With Navigate UC synced up to your Splicecom Hosted PBX system you’ll increase your productivity ten fold thanks to Click to Dial and Contact information from CRM displaying on call.

To utilise the full hosted functionality you can manage and control your Splicecom Hosted PBX system on the go through the WebPartner application, allowing you to stay in control no matter where you are.

2 Circles Communications Simply Delivered Remarkably Supported

Our Extra BenefitsVision Call Centre

Our vision Call Centre helps businesses to meet and beat the service level expectations of their customers, whilst at the same time, increasing eployee productivity and reducing operational costs. Vision Call Centre combies advanced routing with state-of-the-art reporting and management to optimise every aspect of your inbound call centre operation.

Ideal for every requirement, from simple Help Desks, to virtual distributed Call Centres.

Automatic and/or manual priority control for queuing calls

Totally transparent operation across multiple sites

Homeworking Agent Support

2 Circles Communications Simply Delivered Remarkably Supported

Our Extra BenefitsVision Wallboard

Our real time Wallboard/Dashboard provides sophisticated real time data via panels, graphical and tabular displays, ticker tape view and user call status.

Tiles can be colour coded for thresholds and alarms, allowing potential issues to be identified and resolved before they can impact operations

Our Vision Wallboard is browser based so you can view key information anywhere, at any time, on any device. Letting you keep an eye on what is going on with your business, even when you’re not there.

Used to display valuable ‘At-A-Glance’ information and add significant value to virtually any environment where telephone calls are made and/or received.

2 Circles Communications Simply Delivered Remarkably Supported

Quality Business DevicesPhones to suit your every need

With a comprehensive range of phones, from entry level to high spec, we can gaurantee that our selection will have what you need to make the most out of your Splicecom Hosted PBX system. Whether you prefer to be desk based, go wireless or even virtual we can provide first class handsets to work around your requirements.

Our deskphones come with a range of features such as busy lamp fields, 3 way calling, directory access, Ethernet Passthrough to connect your handset right in to your desktop all while supporting HD Voice to make your calls crystal clear.

Whilst our Softphone apps for both Windows and smartphones reduce costs, frees up desks and enables employees to work from anywhere.

2 Circles Communications Simply Delivered Remarkably Supported

Here to help your business communicate

Please do give us a call – we promise you won’t have to wade through automated choices and will be put straight through to one of our lovely Account Managers, who will be delighted to talk to you about your business’s requirements.

Alternatively, you can check us out on www.2circles.com, Facebook, Linked In or Twitter!

03456 200 200