date: - 29.02.2020 pre-bid queries-responses development...

Date: - 29.02.2020

PRE-BID QUERIES-RESPONSES

Re-Tender reference no. ITPO/ITSD/HRMS/2019-20 dated 29/02/2020 for

Development and maintenance of web-based Human Resource Management System

(HRMS) and its integration with financial ERP software of ITPO viz. Tally ERP.9.

SL. NO. TENDER CONTENT/SECTION

QUERIES/SUGGESTIONS PROPOSED RESPONSE

1. The bidder should have the experience of successfully executing similar project(s) of implementation of HRMS solution in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/ PSU/ Autonomous bodies / reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted

prior experience work(s) should be fully completed as on the date of submission of bids.

We have designed and developed the employee management system for USA based company. We request you to allow that work order.

No Change in the Bid

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Similar project(s) shall be of any Central/State govt. Department/ PSU/ Autonomous bodies / reputed private companies from anywhere.

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QUERIES/SUGGESTIONS PROPOSED

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2. General Is there a defined Technology Stack for the Development Like Net SQL or Lamp stack or Java


Document

Pls. refer Section 7. Scope of work of the bid document

3. REPORTING GENERATION REQUIREMENTS &

MICELLANEOUS Personnel Information System (PIS)

Integration APIs for PIS will be provided or we have to

write the APIs.

APIs for Tally will be provided?


Document

Pls. refer clause no. 3 of Section 7, Scope of Work. All integration activity including API’s writing shall be the responsibility of the Successful Bidder.

4. Integration of Attendance & Leave Module with bio-metric attendance system Bio-metric attendance system integration

APIs will be provided for Integration?

Pls. refer reply at Sl. No. 3 above.

5. Attendance Policy Configuration needs to be implemented from Biometric side also?


Document Bio-metric attendance system is in place by third party

vendor. Successful Bidder needs to integrate with existing or upgraded bio-metric

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attendance system of ITPO so that the Attendance Data is available in proposed HRMS system.

6. General The Design layouts should be compatible with Tablet, mobile devices?


Document

Proposed HRMS system shall be Web-based Application which can be accessible through any compatible devices.

7. General What will be the no. of concurrent users of the Portal


Document Present Total Staff Strength of ITPO is approx. 600 nos. The present Staff in Admin. Dept is approx. 30 nos. Presently, ITPO have four offices, Head Office at New Delhi and Regional Offices

at Chennai, Mumbai and Kolkata. Proposed HRMS system will be web-based

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system. Successful Bidder may size the application accordingly.

8. data migration What is the Volume of Existing data? Is database in encrypted or non-encrypted format


Document Data base size of PIS application is

approx. 10 GB and data is available in non encrypted form.

9. Point no. 1 of Clause 10 - Eligibility Criteria The bidder should be a company registered in India under the Indian Companies Act 1956/2013 or a partnership registered under the India Partnership Act 1932 or a society constituted under the Societies Registration Act 1860 with their registered office in India for the last five years as on 31st March, 2019.

We request department to please consider only Companies those are registered under the Indian Companies Act 1956/2013, by doing this ITPO could be ensure get the well established bidder's who are working more than 10 years in the similar field


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10. Point no. 2 of Clause 10 - Eligibility

Criteria The bidder should have ISO 27001:2013/9001:2008/2015 certification.

As this tender is for software developed work, we request

ITPO to consider a CMMI level company. Because now all govt departments are looking out bidder's with CMMI certificate to get a up to date service with very good work knowledge


Document

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11. Point no. 8 of Clause 10 - Eligibility Criteria The bidder should have a minimum average annual turnover of Rs. 1.5 Crores in the last three financial years i.e. FY 2018-19, FY 2017-18 and FY 2016-17

As per this scope of tender , ITPO demands very innovative and structure work from the bidder's , so we request ITPO to please enhance the trunover from Average 1.5 Cr to at least Avergae 10 Cr in the last three financial years i.e. FY 2018-19, FY 2017-18 and FY 2016-17.


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12. Point no. 9 of Clause 10 - Eligibility Criteria. The bidder should have the experience of successfully executing similar project(s) of implementation of HRMS solution in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/ PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two

similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted

We request department to please amend the clause as listed below "The bidder should have the experience of successfully executing similar project(s) of implementation of HRMS solution/ any other web application in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date

of submission of bids.


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prior experience work(s) should be fully completed as on the date of submission of bids

13. ANNEXURE-III, ANNEXURE-IV

Please clarify , the difference between the two power of Attorney


Document Annexure III will be provided on

non-judicial stamp paper and Annexure IV may be provided on company’s letter head.

14. Page no 13

(b). Integration of Attendance & Leave Module with bio-metric attendance system Clause- Any new/ or updated policy of ITPO should be incorporated in the software time to time with no extra cost to ITPO

We require proper elaboration in terms of the policy to pretend the scope change.


Document The proposed HRMS application is envisaged to address all the organizational needs specially pertaining to HRMS parameters. There could be change in policy pertaining to Govt. Guidelines or internal decision by the

Competent Authority of ITPO. If there are any Policy Change after deployment

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of the HRMS system, the Successful Bidder have to implement such policy changes as part of maintenance activity.

15. Page no 16 MANPOWER

SUPPORT The vendor will provide one (1) Developer cum maintenance engineer to be stationed at ITPO Headquarters from the date of commencement of the project having regular postgraduate degrees such as M.E/M. Tech/MCA in Information Technology/ computer related field with 6 years of relevant work experience.

As development will be done through at our development

environment and managed at our end, therefore, deploying the resource of higher experience at your site is of no use. Once the Application goes live then we can do the same. Please change the clause from commencement to after go-live.

Please refer Corrigendum

16. Page no 21, Clause no 9. The bidder should have the experience of successfully

executing similar project(s) of implementation of HRMS solution in last 5 financial years (i.e. orders executed before 31st March

As a IT development company you should consider our overall work in IT and we request you to modify the clause to " The bidder should have the experience of successfully

executing similar project(s) of implementation of Online web based solution in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt.


Document

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2014 will not be considered) for any Central/State govt. Department/ PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date of submission of bids.

Department/ PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date of submission of bids. "

17. Page No. 25 PAYMENT TERMS & PERIOD OF CONTRACT Clause - Note Payment of an amount of 15% of the application development cost (as per Sr. no. 1 above) will be released against the Bank Guarantee of an

amount of 110% of the amount equivalent to the amount being released.

Please let us know why we have to provide an additional security deposit in form of Bank Guarantee as we will be already submitting Security in form of DD against Work Order amounting 10% of the order value.


Document Bank guarantee needs to be provided only against advance payment. Pls. refer clause no. 23 of the bid document.

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18. Exempting startups from submitting EMD (Earnest Money Deposit)


Document

19. Relaxation for Startups from prior experience and turnover


Document

20. General Since biometric machine is also

required to be supplied, kindly provide the specification and quantity for the same and BoQ need to be amended.

Pls. refer reply at

Sl. No. 5 above.

21. General Hosting charges need to be included; corrigendum in this regard is expected along with changes in BoQ.

Please refer revised BoQ.

22. General Resources - Pls. change it with replacement instead of should be continued with the project completion.

In case of change in on-site maintenance engineer deployment appropriate replacement with equivalent educational qualification and working experience may be provided.

23. Resignation- Update employee leaving or resignation detail so that final settlement slip can be generated

What is the current notice period policy? Shortfall days are calculated on the basis on fiscal year or DoJ. What are the policies on leave encashment need to understand full and final policy at the time of resignation?


Document Successful Bidder may capture the requirements during SRS stage.

24. Employee Record accessibility - User

What if user wants to access more than 3-months old salary


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wise employee data accessibility permissions. Access of salary slips for each employee for past three months. Like senior management personal or salary information will only be accessible with certain users.

slip. Document User may access their records including Salary Slips anytime without any limitation of time.

25. Appraisal, rating & Feedback - Comprehensive user defined appraisal system with multiple types of appraisal program i.e. annual appraisal, half-yearly appraisal etc. With rating calculation based on work performance – again user defined rating system. Module for online submission of ACR/APAR in respect of all executives (E0 and above) need to be developed.

Need to understand the KPIs and KRAs of all designation



26. Letter/memo- Define various types‟ letter types in the system like To Whom It May Concern with user defined fields for each letter type separately.

Are the kind of templates for writing and sending letters? Who will send these letters to employees?



27. Document Management- Update documents of employee, employee dependent or company with issue,

What kind of queries will be made?


Document Queries will be pertaining to the

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expiry date and document soft copy. Query will be made online software only.

Employee or as per the data stored in the HRMS system. The Successful Bidder may capture the requirements during SRS stage.

28. Page no- 10, Scope

of work Recruitment

Process-

Recruitment, Daily

wages recruitment

like girl guides and

boy guide,

attendants, ticket

sellers, drivers etc.

during major events.

Do we have third party vendors available for recruitment or

ITPO directly recruits them. Need more details?


Document The recruitment in ITPO are carried out both internally as well as through outside agencies.


of Work

Access for data

collection- Access/Display of month wise list of employees entitled for annual increment.

What are the basis of creating this list.




of Work

Office Order generation- Ø HBA up to the slab of Rs. 25.00 Lakh Ø 2nd HBA for renovation up to the slab of Rs. 10.00 Lakh Ø Marriage advances up to Rs. 2.00 Lakh

Need to understand this concept. Does the data will be shared with A/c / HR at the time of creating salaries?


Document Data will be shared both with Accounts as well as HR

department. Successful Bidder may capture the requirements during SRS stage.

31. ACR/ APR Module: Please No Change in

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elaborate the functionality required in the said module & number of roles required

the Bid Document

Presently, ITPO have deployed SPARROW system for ACR/ APR upto the level Executive and above. The Successful Bidder may review the scope provided in the Bid document.

32. Page 10. ACR/APAR in respect of all executives (E0 and above) need to be developed.

What are ACR and APAR? And what are formats for them?


Document A Sample copy of ACR/ APAR is attached herewith.

33. Page 11. Office Order generation

Please elaborate about the process? How does it work?



34. Page 11. Transparency of records of deputation in India and abroad.

Which all countries are we talking about? How payroll of employee working outside would be generated?


Document

Successful Bidder may capture the requirements during SRS stage.

35. Page 11. In addition to the new

Please elaborate FR 56 and EQs


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reports, all the reports available in the application being currently used i.e. Personnel Information System (PIS) inter-alia including seniority list report, report on review under FR 56, Transfer/ posting report, EQs etc. should be generated in different formats i.e. excel, word, text file, .pdf etc.

Document FR stands for Fundamental Rules and EQs for Educational Qualifications Successful Bidder may capture further details/ requirements during SRS stage.

36. Provision of insertion of on duty/deputation (OD).

Only fresh employees are joining or some kind of deputation is also there?


Document Successful Bidder may capture further details/ requirements during SRS stage.


of work

REPORTING GENERATION REQUIREMENTS & MISCELLANEOUS - Facility to send bulk emails/ SMSes should be available in the system. The cost towards the same i.e. email gateway and

SMS gateway will be borne by the vendor and may be included in the bid/ quotation accordingly. No separate payment will be made for this later on.

Kindly define the event where bulk emails and SMS can be sent. Do you have approx no. how frequently you want to use this feature?


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38. Page no- 16, Point

No- 6 MANPOWER

SUPPORT - The

vendor will provide

one (1) Developer cum

maintenance engineer

to be stationed at

ITPO Headquarters

from the date of

commencement of the

project having regular

postgraduate degree

such as M.E/M.

Tech/MCA in

Information

Technology/

computer related field

with 6 years relevant

work experience.

Why from day 1 (M.E/M. Tech/MCA)


39. Page no- 25, Point

No- 23

PAYMENT TERMS &

PERIOD OF

CONTRACT

Kindly incorporate 25%

payment between Sr. no-1 and

Sr. no-2


Document

40. Onsite Manpower: Please allow deployment of Onsite Development cum maintenance engineer with B.E. or B. Tech with 6 + Years of relevant work experience & kindly modify the clause of deployment of manpower after Go-Live and for activities during design & development of application it will be responsibility of vendor

to co-ordinates with department stakeholders for various activities.


41. Payment Terms: It is requested to please release 25% payment of the application development cost after


Document

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submission Approval of Software Design Document and modify the payment release percentage after implementation, commissioning & final acceptance of the Application accordingly

42. SMS Module: Minimum 2 Lakh SMS per year is required by the ITPO as per SMS Module & it is requested to please quantify the upper limit of the SMS Year

which is to be borne by the vendor during contract period


43. EMAIL Module: Please quantify the number (upper limit) of Emails account which shall be required during the contract period


44. Integration with Tally ERP 9: Please specify where Tally ERP 9 is hosted & please confirm that integration API shall be facilitated by ITPO Tally Vendor

Tally accounting software is hosted in ITPO. Regarding integration pls. refer reply at Sl. No. 3 above.

45. PIS Data: Please specify the Data Size of PIS application which is to be migrated & please confirm that latest Database structure & Design Document shall be shared with the successful bidder in addition the knowledge Transfer by existing vendor.

Pls. refer reply at Sl. No. 8 above. Successful Bidder may extract the Database structure from the database and other details may be captured during knowledge Transfer by existing vendor.

46. Hosting Infra of DC: Please specify the hosting infra


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required at Data Centre & please confirm that Data Centre should be from MIETY empanelled vendor or not.

47. SSL: Please confirm that SSL will be provided by ITPO.


48. Integration with Biometric Attendance Machine: Please confirm that API shall be provided by ITPO for Integration


49. Database of Application: Please confirm any free or Enterprise Version of database is to be used for the application development


Document Pls. refer the scope of work.

50. No. of Users & Locations: Please specify the total number of users & total number of locations.


51. Concurrent Users: Please specify the number of concurrent users of the applications.


52. Employee directory to maintain Employee complete official Information like Date of Joining, Date of birth, current address, employee code, picture,

department, designation and branch etc. Available with changes history

AD integration is required? Does AD server is there in place? If AD integration is required are the API's


Document Employee Details may be captured from the Employee

Database part of proposed HRMS system (presently part of PIS system).

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53. Employee directory to maintain Employee complete official Information like Date of Joining, Date of birth, current address, employee code, picture, department, designation and branch etc. Available with changes history

Is Single Sign On feature required?


Document

54. Auto calculation for notice period shortfall days with Systematic notification / alerts.

For shortfall days will there be provision to write it off against privilege leaves or if the employee wants to buy out the notice period?



55. User wise employee data accessibility permissions. Access of salary slips for each employee for past three months. Like senior management personal or salary information will only be accessible with certain users

Will there be any restriction is system if a employee has submitted his resignation and serving notice period like he cannot send email to any outside domain if yes please specify which all restrictions.



56. Define various types‟

letter types in the system like To

Whom It May Concern with user defined fields for each letter type separately.

User defined fields? Please share some more inputs does it mean customized forms can be

created by user in the system on the fly?


Document

Standardized Formats required to be developed. Successful Bidder may capture the

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requirements during SRS stage.

57. Define list of training program available in system like Leadership skills, effective communication, or any technical skill etc. with yearly

training budget.

Will any other external entity be part of Training Porgramme like external trainer etc. What will be there role and scope in the system.


Document Presently, the training to employees are imparted in-

house, outside experts and outside locations. Successful Bidder may capture the requirements during SRS stage.

58. Employee general information with Permanent Contact Information (Contact person of employee, contact location, city, country, contact number, personal email address) and Emergency Contact Details

Aadhar Card Or PAN verification integration is required?


Document

59. Recruitment, Daily wages recruitment like girl guides and boy guide,

attendants, ticket sellers, drivers etc. during major events

This recruitment process is for events it's life span starts with the event and ends with it. What about regular employee

recruitment process is that in scope? If yes for recruitment do we expect leads from different sources like job portal [Naukri etc] integration expected?


Document


60. System should have the facility to generate

Adhoc reports are expected from the system. What will be


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customized reports based on the user requirements.

the criteria for Adhoc reports like user can pull entities/fields and generated a report? If yes than there will be multiple checks like a field may be applicable to report along with some other fields only. So more details on it .

Document

61. Facility to send bulk emails/ SMSes

should be available in the system. The cost towards the same i.e. email gateway and SMS gateway will be borne by the vendor and may be included in the bid/ quotation accordingly. No separate payment will be made for this later on.

Approx number of SMSes expected per month. The events

for which SMSes will be triggered.


62. Leave avail request application employee wise approval by their reporting officer/HOD with effect to automatic leave ledger

Leave request approval process can be set at the lowest level i.e. employee level till department/location level?


Document

63. Any new/ or updated policy of ITPO should be incorporated in the software time to time with no extra cost to ITPO.

Need to discuss on scope of new policy and if it has some major implication on software that would amount to it.


Document Pls. refer reply at Sl. No. 14 above.

64. The vendor will provide one (1) Developer cum maintenance engineer to be stationed at

The resource will be required till project delivery or post that too. If yes how long?


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ITPO Headquarters from the date of commencement of the project

65. System should support storage of password in the database in encrypted form.

Any specific encryption algorithm to be used.


Document

66. Is there any payment gateway present? Or is any payment gateway envisaged? If yes whose responsibility would it be to procure the same? How many PG's are envisaged? Pl specify


Document ITPO’s is having various applications viz. Online Booking System and Online Ticket System which are integrated with Payment Gateway.

67. For security is SSL envisaged? If yes does bidder have it? Or it will be procured by vendor? Which type of SSL is expected? Wild card, Extended or Single domain?


68. In what technology the current website developed in?

Please refer clause no. 1 (a) of Section 7. Scope of Work.

69. Is Cert-In Audit required for the website / web portal?


70. How many Cert-In Audits are expected and at what interval?


71. Is STQC Audit required for the website / web portal?


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72. What technology is the existing website/web portal developed in?


73. Do you need any specific Content Management System (CMS) or COTS? Pl specify name.


Document

74. What technology would you want the new website / web

portal to be developed in?


Document Please refer Section 7. Scope of Work

75. Pl specify which database is currently in use along with the version


Document Pls. refer Clause No. 1a of Section 7, Scope of Work

76. Do you want a responsive/WCAG/Cross platform compatible website?


Document

77. Should the website be compatible with any version of IE/Chrome/Firefox/Opera/etc.?


Document Proposed web-based application should be accessible with latest versions of browsers.

78. How many third party

applications would be required to be integrated with the new web portal / website?

No Change in

the Bid Document

Pls. refer Clause No. 1(a) and 3 of Section 7 of the Bid Document.

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79. Pl specify the technology / platform of each of the third party application along with DB details if any



80. Are any resources required Onsite? If yes, How many onsite resources are expected to be

deployed? Please provide required qualification details of onsite engineers


81. Do you need Cloudflare for enhanced protection against DDOS? Paid or free version?


Document

82. Do you need Web application firewall?


Document

83. Data shall be migrated from the

current application

Kindly confirm the existing data size to be migrated on new servers in MB/GB/TB.


Document Pls. refer reply at Sl. No. 8 above. Successful Bidder has to access and plan Data Migration requirement.

84. Kindly confirm the count of total VMs to be migrated. Also,

kindly confirm the nature of each VM



85. Kindly confirm whether the migration will be over the


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internet or USB media or physical media

Document Pls. refer reply at Sl. No. 8 and 83 above.

86. Kindly confirm any existing control panel is hosted in existing infrastructure or current setup, if yes then kindly specify.


Document Pls. refer Scope of Work specified in

the Bid Document.

87. Vendor shall carry out validation of the data migrated into the HRMS system

When the data is migrated from one place to the CSP the completeness of the data is completely in the scope of CSP but the data validation will be in the scope of ITPO.


Document

88. In case ITPO decides to host proposed application on NIC Cloud or on its own server this line item will not be executed.

Kindly confirm whether Bidder should provide hosting service or not.


89. Backup and Restore facility

Kindly confirm the expected backup space to be proposed by the CSP on the DC site.


Document

90. Kindly confirm the retention policy/period of backup data


Document As per Government of India guidelines

91. Criteria: The bidder should have the experience of successfully

Kindly amend the clause as; Criteria: The bidder should have the experience of successfully


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executing similar project(s) of implementation of software solutions in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/ PSU / Autonomous bodies / reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date of submission of bids. Required Documents: Copies of (i) Purchase orders alongwith scope of work & deliverables and (ii)Satisfactory work completion

certificate(s) issued by the purchaser need to be submitted by the bidder.

executing similar project(s) of implementation of software solutions in last 5 financial years (i.e. orders executed before 31st March 2014 will not be considered) for any Central/State govt. Department/ PSU/ Autonomous bodies/ reputed private companies. The project value for a single project must not be less than Rs. 25 Lakh or for two similar projects should not be less than Rs. 15 Lakh each or for three similar projects should not be less than Rs. 10 Lakh each. The quoted prior experience work(s) should be fully completed as on the date of submission of bids. Required Documents: Copies of Purchase orders alongwith scope of work & deliverables OR Satisfactory work completion certificate(s) issued by the purchaser need to be submitted by the bidder.

92. Security Audit of the web-based

Kindly confirm the number of Audits are required


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application by any CERTIN empanelled agency without any extra cost to ITPO.

93. The desktop application.

We are assuming that desktop application may be Web App which will run on web browser or do you need native app for any specific operating system?


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94. Page 14 Section 3 The vendor has to seamlessly integrate the HRMS system with the Biometric Attendance Machine(s) in use in ITPO via API integration

We are assuming that ITPO would be providing the API's. Please confirm



95. Page 17 Section 7 Minimum 2 Lakh SMS per year. However, it may increase as per need for which provision should be kept by bidder

How much increase will be there? Please mention


96. Page 17 Section 7 EMAIL MODULE For correspondence to all employees.

How much volume of email would be there? Also do we need attachment along with it?


97. Page 17 Section 8 Bidder should create Application Programming Interface (API) after the development of software so that at a later stage it can be utilized by ITPO for integration with any other application.

Do we need to create API for all the features of HRMS or for some specific features only?



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98. General Query

Please confirm Development will be Offshore.


99. General Query

Is there any technology preference for the web application? Or we can choose any technology stack which suits best considering the scope of work features.



100. General Query

Will there be dashboard? If yes, then what section will be

required for which user role.


Document

101. General Query

How many users would be using the desktop application?


Document Pls. refer reply at Sl. No. 6 and 7 above.

102. General Query

Will there be any self registration form or only Administrator will create account.


Document Only System Admin. should have facility to create accounts and define user roles.

103. General Query

How many Total numbers of employees are there?



104. 1 Attendance Correction Application

It is requested to ITPO to kindly clarify if the existing ESS and other software/


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application will continue separately in addition to being modules of the new HRMS software/application that will be developed.

If the existing ESS and other software/application will continue separately then integration of proposed HRMS with them will be required or not by ITPO.

If the existing ESS and other software/application will continue separately and their integration is required with proposed HRMS, then –

(a) Kindly share the

technology and platform of existing ESS and other software/ application.

(b) Also kindly specify who responsibility it would be for maintaining/handling / operating them.

(c) Please also clarify who will be providing the APIs required for pulling data to proposed HRMS from existing ESS and other software/ application

If the existing ESS and other software/application will not continue separately, then

kindly share the functionality required for them in the proposed HRMS application.

Please refer clause no. 3 of Section 7. “Scope of Work” and reply at sl. no. 3 above.

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105. Integration with Tally accounting /payroll application, Employee Self-Service (ESS) application and bio-metric attendance system

Also kindly specify who responsibility it would be for maintaining/handling /operating them.

Please also clarify who will be providing the APIs required for pulling data to proposed HRMS from existing ESS and other software/application.



106. Hosting Services In case ITPO decides to host proposed application on NIC Cloud or on its own server this line item will not be executed. It is requested to modify the BOQ accordingly by adding a line-item separately for the cost of hosting services and related item. This is requested as same will therefore provide clarity and ease on the quotation made for the project and also help smooth evaluation.


107. 1 Major amendments, if any, will be taken up as change management requests separately. However, offsite support from vendor’s back-end development team as and when required will be part of scope of the project.

It is requested to ITPO to kindly define extent of major as well as minor change requests.


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108. M Manpower Support As a responsible vendor, it is our endeavor to deploy a resource the remains on-site for a considerable period of time. However it is brought to the kind attention of ITPO that given the industry


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dynamics, resource looks for their career enhancement. As a responsible vendor, we endeavor to retain the resource as much as possible. But considering situations beyond our control and considering that there is no law by which a resource can be bound to not considering their career growth, it is requested to ITPO to amend the cause to allow for providing a suitable resource as replacement for such situations beyond our control.