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Page 1: Delight 2012 | Jill Nelson of Ruby Receptionists
Page 2: Delight 2012 | Jill Nelson of Ruby Receptionists
Page 3: Delight 2012 | Jill Nelson of Ruby Receptionists

Know What You Stand For &

Surround Yourself with PeopleWho Stand for the Same

Page 4: Delight 2012 | Jill Nelson of Ruby Receptionists
Page 5: Delight 2012 | Jill Nelson of Ruby Receptionists

Systems and Training

For a Consistent Brand ExperienceAcross Every Touchpoint

Page 6: Delight 2012 | Jill Nelson of Ruby Receptionists
Page 7: Delight 2012 | Jill Nelson of Ruby Receptionists

Incent

Inspire

Empower

Page 8: Delight 2012 | Jill Nelson of Ruby Receptionists
Page 9: Delight 2012 | Jill Nelson of Ruby Receptionists
Page 10: Delight 2012 | Jill Nelson of Ruby Receptionists
Page 11: Delight 2012 | Jill Nelson of Ruby Receptionists
Page 12: Delight 2012 | Jill Nelson of Ruby Receptionists
Page 13: Delight 2012 | Jill Nelson of Ruby Receptionists

1. Know What You Stand For

2. Systems and Training for Every Touchpoint

3. Incent, Inspire, and Empower

Page 14: Delight 2012 | Jill Nelson of Ruby Receptionists

Jill Nelsoncallruby.com


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