ruby receptionists: building a culture of wow to delight customers
DESCRIPTION
Ruby Receptionists Founder & CEO Jill Nelson shares the three driving forces behind a culture of WOW at Delight 2012.TRANSCRIPT
Know What You Stand For
&
Surround Yourself with People
Who Stand for the Same
Systems and Training
For a Consistent Brand Experience
Across Every Touchpoint
Incent
Inspire
Empower
1. Know What You Stand For
2. Systems and Training for Every Touchpoint
3. Incent, Inspire, and Empower
Jill Nelson callruby.com