demand generation: the convergence of social, email, & analytics
DESCRIPTION
Adam Proehl's presentation from OMI Bootcamp 2012 in Minneapolis and Chicago - April 2012.TRANSCRIPT
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Online Marketing Institute Get Smarter. Get Certified.
www.omicertified.com
Demand Generation The Convergence of Social, Email, & Analytics
Adam Proehl
Managing Partner, NordicClick Interactive
@adamproehl
@adamproehl
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• In Online Marketing since 1997; specialize in complex & multi-
channel sales
• Principle at NordicClick Interactive – a full service Digital
Marketing Agency based in Minneapolis
• Spoken at Pubcon, SEMPO, eMetrics, B2B, OMS, SES, MDMA,
and others
• Instructor at the Online Marketing Institute
• Long Suffering Minnesota Sports Fan (Sorry)
2
About Me
@adamproehl
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Is: • Overview
• Mindset
• Tactical, practical how to’s
Is Not: • Keynote worthy futuristic predictions
• Chart overload
3
About this Session
@adamproehl
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Notes Before We Begin
Just
thought
this was
funny
@adamproehl
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Agenda
Introduction / Definitions
Content
Social
Analytics
Optimization
@adamproehl
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Notes Before We Begin
@adamproehl
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Definitions
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Definitions
“Convergence”
• Overused buzzword term (sorry)
• The act, condition, quality, or fact
of converging (coming together).
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Definitions
“Demand Generation”
“The practice of creating a customer’s
propensity for and ability to buy from you.”
Steve Gershik
VP of Marketing Sirius Desicions
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Definitions
“Lead Generation”
“A series of marketing activities designed to
generate customer inquiries into your
company’s products or services.”
Steve Gershik
VP of Marketing Sirius Desicions
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Definitions
11
“Lead Nurturing”
“Working like hell and persisting beyond
belief to turn that lead into a sale”
-Me
@adamproehl
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Demand Generation
Lead Gen Lead
Nurturing
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For Success
@adamproehl
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Which hand needs to do what?
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Email & Social
Wrong way to look at it
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Email & Social
The Perfect Marriage
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Email & Social
A Natural Fit…
17
Email has
always been
social
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Complex Sales = Multiple Touchpoints
18
Research
Purchase Decide
Compare
Research Search
Social
Referral
Sales Rep
Support
Sales Rep
Success /
Failure
Get Help
Use
Trust
Share
Evangelize
Web Site
Discovery
Starting
Point
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What about Analytics?
19 Image Source: Encore 101 Blog @adamproehl
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Hmm.. What to spend time & money on
20
Branded
Keyword
Queries
@adamproehl
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Attribution
Types of Conversions: A simplified lame
sports analogy
@adamproehl
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The “Last Click” Trap
Don’t fall into it
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Subract a few and what do you got?
23
Research
Purchase Decide
Compare
Research Search
Social
Referral
Sales Rep
Support
Sales Rep
Success /
Failure
Get Help
Use
Trust
Share
Evangelize
Web Site
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Social & the Complicated Sale
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Content
What do you
have to say?
That’s
worthwhile?
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B2B: Your Story
Manufacturing Example:
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B2B: Your Story
Services
27
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Sales Target
• Who
• Needs
• Tasks
28 Image Source: PSD Graphics
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Example of Content Exercise
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Materials to Start From
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Capabilities Powerpoint Decks
• Usually Gold
• Sales & Marketing can
both get better
• Slide = Post
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Offline Materials
Borrow Content
Only make it interesting
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Real Customer Stories
• Best Source of All:
33 Image Source: Hosting.com @adamproehl
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Support Emails
• Real Issues & Problem Statements
• Real Resolutions
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Form Inquiries
• Prospects
• Current Customers
• Tire Kickers
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Listen on a Sales Pitch
• Context
• Objections
• Stage
• Point of View
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Ask your database
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More Ideas
Content Strategy for the Web
Kristina Halvorson
Get Content, Get Customers
Joe Puluzzi & Newt Barrett
Content Rules
Ann Handley & C.C. Chapman
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Fresh Content
Blog?!?!?
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Look for Small Victories
• Find some easy stories to tell
• Tell, post, broadcast, & measure
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Main Site Overkill
• TOO much content
• Trying to solve for EVERY possible use
case
• Text Heavy; Video page overkill
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Main Site Overkill
Solving:
• Blog Content
• Link back to main solutions page on site
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Where Should You Be?
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Where is Your Audience?
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Leverage current databases
Engaging Potential Influencers
Tool:
@adamproehl
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Ask Them…
• Let them know where you’re at
• Give them a reason to choose to engage
• Measure opens, clicks, likes, follows
• Repeat
• Segment Results
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Example
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Don’t Do This
Source: The Oatmeal
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Paid Targeting
• Facebook Ads
• LinkedIn Ads
- Soft Sell / Branding
- Measure Branded Queries
@adamproehl
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Sample Success Metrics:
• Site traffic referrals from Facebook &
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Paid Targeting
@adamproehl
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Paid Targeting
Sample Success Metrics:
• Site conversions referred from Facebook and
LinkedIn (contact forms, phone calls, video views,
tool usage, sales, etc.)
51 @adamproehl
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Sample Success Metrics:
• Increase in the volume of branded keyword
queries (Webmaster Tools, Google Analytics,
& external keyword tools)
52
Paid Targeting
@adamproehl
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Sample Success Metrics:
• Increase in the volume of traffic via
branded keyword queries from “within
the walls” of a corporate prospect
53
Paid Targeting
@adamproehl
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Paid Targeting
Recommendation:
54 @adamproehl
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Sleuthing
Twitter List Mining
Social Monitoring Tools
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LinkedIn Sleuthing
• Seek Intros
• Join Groups
• Better yet, create
• Industry Education Focused
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Tool: Followerwonk
• Bio Search
• Influencers
• “Wonk Score”
• Good Starting Point
• Geo
Twitter Sleuthing
@adamproehl
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Facebook Sleuthing
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Social Sleuthing
• Prospect & Customers’ customers
• Prospect & Customers’ competition
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Don’ts
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Social Sleuthing Goals
1) Direct Contact
2) 100 Cups of Coffee per year
3) Leads
4) Sales
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Email & Social - Similarities
• Form of Communication
• Broadcast or 1:1
• Easy to Engage
• Easy to Ignore
• Easy to Get Horribly Wrong
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Email: Crowdsource
• Content Ideas
• Stories
• Videos
• Testimonials / Reviews
• Problem Statement
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Email Post Summary
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Which Email Usually Gets Opened?
Conversion Email
• Transactions
• Lead Submission
• Whitepaper / E-book
• Account Summaries
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Stats (That Mean Something)
93% of B2B buyers start the buying
process with a search
Marketo
#1
@adamproehl @adamproehl
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#1
@adamproehl @adamproehl
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The Approval Process
63% of B2B C-level execs turn
to search engines to locate
information during the approval
process.
Source: Forbes
#2
@adamproehl
More Stats (That Mean Something)
@adamproehl
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More Stats (That Mean Something)
8 out of 10 IT decision-makers said
word of mouth recommendations
are the MOST important source
when making buying decisions
Source: Forrester
#3
@adamproehl @adamproehl
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Industry Prediction
“B2B will take advantage of social
commerce tools and adopt at scale within
3 years vs. B2C's 7-year adoption pace.”
Cathy Halligan, Power Reviews
@adamproehl @adamproehl
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More Stats (that mean something)
9 out of 10 buyers say “they will find you” when
they’re ready to buy
Source: DemandGen
Report
#4
@adamproehl @adamproehl
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Q & A
• Be there for the buyer
• May grow bigger than reviews
#4
@adamproehl
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Q & A #4
@adamproehl
Staples SMB Printer Example:
@adamproehl
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Push/Pull
A little push is
OK
Really, it is…
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Analytics
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Figure Out Your Wheel
76
Social
Referral
Sales Rep
Support
Sales Rep
Web Site
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Measurements
Assigning Value: Assists (back to lame sports
analogy)
Career leader in points
@adamproehl
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Measurements
Assigning Value: Assists
Where would he be without these guys?
@adamproehl
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A Few Tools
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Blog Searches
@adamproehl
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Muckrack.org
Who Can Influence Your Brand?
Tool: Muck Rack
@adamproehl
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Tool: Foller
• User Info
• Topics
• Hashtags
• Mentions
• Geography
www.foller.me
Who Can Influence Your Brand?
@adamproehl
![Page 83: Demand Generation: The Convergence of Social, Email, & Analytics](https://reader034.vdocuments.net/reader034/viewer/2022052623/559819f51a28ab48048b45ef/html5/thumbnails/83.jpg)
Tool: Mentionmapp
Who influences the influencer?
www.mentionmapp.com
@adamproehl
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Support
Tool: Get Satisfaction
Price: Starting $19/mo
@adamproehl
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Actionable Measurements
Tool: Tweriod
Simple: When is
the best time to
tweet to your
followers?
@adamproehl
![Page 86: Demand Generation: The Convergence of Social, Email, & Analytics](https://reader034.vdocuments.net/reader034/viewer/2022052623/559819f51a28ab48048b45ef/html5/thumbnails/86.jpg)
Tool: Hashtags.org
Participation
@adamproehl
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Summary
• Email, Social, & Analytics…Just
communication & measurements
• If you’re doing nothing, start simple
• Figure out your Wheel
• Figure out your content needs
87 @adamproehl
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Questions?
88