© 2016 Forrester Research, Inc. Reproduction Prohibited 3

We work with business and technology leaders to develop customer-obsessed strategies that drive growth.

The digital disruption

Disrupt -- or be disrupted

Remember . . .›Borders

›Tower Records

›Kodak

›Blockbuster

› . . . and many others?


A competitive business must prioritize five market imperatives

Drive business

growth with privacy

Turn business

insights into action

Embrace the

mobile mind shift

Accelerate your

digital business

Transform the

customer experience

Age of the

customer


Today’s operations team serves many more

BTIT +

Technologies, systems,

and processes to win,

serve, and retain

customers.

Technologies, systems,

and processes to

support and transform

internal operations.

+


IT Agenda Shrinks, BT Agenda Grows


Poll Question


Improving Customer Experience (CX) Is Top Priority

Source: Business Technographics Global Priorities & Journeys Survey, 2015


Complexity is accelerating out of control

20152014201320122011201020092008

Manual ability

Theoretical

complexity

Virtualization

Agile dev

Cloud

Mobile

Containers

IoT

Real complexity


Virtualization adoption

›Server virtualization is

mature and…

›…spawned software network

elements, raising the

question…

›…why not virtualize other

network elements and…

›…standardize, simplify, and

scale network management?

Software-defined networking


Application architecture is changing

› Modern Applications Are Composed From Networks Of Services

› Composition Simplifies Delivery But Increases Runtime Complexity

From Forrester report From Application Design To Application Composition

https://www.forrester.com/report/From+Application+Design+To+Application+Composition/-/E-RES120864


What Is An Application?


Cloud Adoption Is Growing…


Mobile adoption is growing

In 2018 mobile subscribers

will constitute 84% of the US

online adult population:

Mobile is at the heart of digital

disruption…

62% expect mobile-friendly websites

42% expect a mobile app

23% expect a location-specific experience

84%

Customers already

expect companies

to be mobile:

Base: 4,404 US online adults who use a smartphone

Source: Forrester Research World Mobile Adoption Forecast, 2013-2018, Global; US Mobile Mindshift Online Survey, Q3 2013


Container adoption is growing

› Google scales its application, launching more than 2 billion containers every week

› Saks Fifth Avenue re-architects a key eCommerce application with microservices

› BNY Mellon containerizes production workloads in a drive for operational efficiency

› RightScale goes all in on Docker to increase development speed and save money.


IoT interest is growing


IoT adoption is planned


Digital Performance Monitoring


Managing Complexity In The Age Of The Customer› Monitor every transaction

• Every customer matters

› Monitor every technology• Noise reduction is critical

› Prioritize for the business• Blend business data with tech data

› Analyze for insight• Big data store


› Monitor every transaction• From every BYOD - networks

› Monitor every technology• More data in motion - networks

› Prioritize for the business• Where is the business data? – packets

› Analyze data for insight• Big data distributed across… networks

Managing Complexity In The Age Of The Customer


Monitoring the customer experience

› Real-user monitoring (RUM) • Mobile browser – Javascript injection, tagging, packet analysis, backend

• Mobile application – SDK, wrapping, packet analysis, logs

› Synthetic transaction monitoring• Mobile browser

• Mobile application


Monitoring application performance

Source: webpagetest.org (http://webpagest.org) testing forrester.com

› Cnn.com: 308 network requests

› Is the service slow, or is it the network?

http://webpagest.org/


Infrastructure evolution

› Routine, everyday administration becomes simpler:

• Self-service provisioning

• Automation, consolidation of silo’ed functions: server, network, storage, security

• Scale-up more easily to match demand

• High performance – all connected in a single chassis

› Emphasis is on computer power and storage: not networking

Traditional, Converged, Hyperconverged


Summary / Key Takeaways

› Digital disruption drives BT management

› Focus on the customer performance experience

› Advanced analysis requires comprehensive monitoring data

› Network is key to management and value

forrester.com

Thank you

Milan Hanson

+1 617.613.8924

[email protected]

Proprietary & Confidential27

Modern Applications

Demand Network Analytics

Proprietary & Confidential

Next Generation IT: Abstracted & Invisible

28

Abstraction/Automation

Wo

rk

Consumer Visibility

Man

Machine


Visibility has Always been Cost Prohibitive

Never Considered Urgent or Essential

Too Expensive (leads to limited deployments)

Difficult to Deploy (with parallel networks)

Overly complicated to use

Real-time versus Trending

Limited business alignment

29


Pluribus VCF Delivers Visibility

Network is Sensor

Network itself is the Sensor

Physical and Virtual ollectors

Works with existing networks

Scalable Big Data

Big Data Analytics Engine

Search, Filter, Aggregate

Time based, Trending

Business Context Tagging

Affordable

Data Center, Campus or

Branch

Protects your investment

in existing networks

Leverages commodity

silicon chipsets


Modern Applications and their Network Challenges

Converged infrastructures

‒ Excessive VM Mobility events can cause degradation

‒ Controller VM restarts slow performance

Big Data / Hadoop

‒ Depend on “Chatty” Micro-Services

‒ Prone to elephant loads

‒ Must be in sync lest they get bogged down

VDI

‒ Huge North-South communications to clients

‒ Huge East-West traffic to access common storage

SaaS

‒ Unknown usage can lead to overprovisioning

‒ Measure what % of traffic goes upto cloud

‒ Can also detect shadow IT

31

Performance is still a function of

the network

Modern apps often obscure the

network


Visibility is Everything


Saas Applications – monitor clients actually using

Filter/select Application See clients using

33


Converged Infrastructure Complexity (Nutanix)

Port diagram by Arthur Krzywdzinski

Cassandra (Metadata)

Zeus/Zookeeper (Cluster)

Stargate (Storage)

VM Mobility

Prism (Management)


Hyperconverged Troubleshooting – Nutanix CVM example

35

Zeus/Zookeeper

cluster

configuration

Exclude servers and applications not

relevant for the analysis

CVM-2 CVM-3

CVM-1

is

unresponsive

Are you alive?!

SYN: no answer for 15

minutes!

Filter - narrow the analysis to specific connections relevant for the Nutanix cluster

Observe the event – for a CVM failure, it would go unnoticed except for some limited performance hit

Inspect the Event Recording - VCF-IA brings a distinct recording of the event


Thank You

Questions?


Resources

37

pluribusnetworks.com/network-performance-monitoring

Security Troubleshooting with Pluribus VCF Insight Analytics:

http://www.pluribusnetworks.com/resources/security-

troubleshooting-pluribus-vcf-insight-analytics/

NetOps Forensic Analysis & Troubleshooting with Pluribus

VCF Insight Analytics:

http://www.pluribusnetworks.com/resources/netops-forensic-

analysis-troubleshooting-pluribus-vcf-insight-analytics/

Capacity Planning with Pluribus VCF Insight Analytics:

http://www.pluribusnetworks.com/resources/capacity-planning-

pluribus-vcf-insight-analytics/

Nutanix Troubleshooting with Pluribus VCF Insight Analytics:

http://www.pluribusnetworks.com/resources/troubleshooting-

nutanix-pluribus-vcf-insight-analytics-video/

http://pluribusnetworks.com/network-performance-monitoring

http://www.pluribusnetworks.com/resources/pluribus-vcf-insight-analytics/

http://www.pluribusnetworks.com/resources/demand-webcast-network-analytics-everyone-affordable-application-aware/

http://www.pluribusnetworks.com/resources/security-troubleshooting-pluribus-vcf-insight-analytics/

http://www.pluribusnetworks.com/resources/netops-forensic-analysis-troubleshooting-pluribus-vcf-insight-analytics/

http://www.pluribusnetworks.com/resources/capacity-planning-pluribus-vcf-insight-analytics/

http://www.pluribusnetworks.com/resources/troubleshooting-nutanix-pluribus-vcf-insight-analytics-video/

modern applications demand network analytics

Data & Analytics