deploying teams based ucaas · •managed ucaas products and delivery solutions for 10 years...
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Deploying Teams Based UCAASCharlie Doubek &
Janet Chu
MY BACKGROUND
CHARLIE DOUBEKVP of Professional Services
• 15 years Collaboration SAAS Delivery and GTM Strategy
• Leading team of Solution Architects, Change Management Consultants, Adoption Specialists, and Pre Sales Design Specialists for Arkadin part of NTT Group
• Managed UCAAS Products and Delivery Solutions for 10 years
• Meet with 100 + Organizations each year to discuss major IT projects in this space
PROJECT REQUIREMENTS
UCAAS Value
Delivery Value
Third Party Value
Beyond Available Requirements
PBX vs. Workgroups
Teams Software
SaaS Cloud UsersPBX Replacement Needs
Instant Messaging
VoIP Calls Worldwide PSTN
Document Collaboration
Unified User Interface
Teams based UCaaS:The Key Steps In Getting The Job Done:
1 Working with Current Architecture
Evaluate The Benefits Of A Managed Service
Voice Governance
Network Planning
Planning Out Adoption
2
3
4
5
ARKADIN SPECIALIST SKILLSPreparing For Teams UCAAS
Getting the job done: Step 1 Voice Governance
Carriers do not always want to help customers move
You need the skill of managing the complexities of site to site feature needs
Requirements managed, anticipated, and built into the project plan
Porting targets hit and business critical telephony maintained
What to watch out for? Outcome
Teams Voice and Video patterns vary depending on the Teams Use Case
Network Probes deployed and load assessment completed: Don’t forget about the wifi
High Quality synchronous meetings and Teams usage that scales with the business
Outcome
Getting the job done: Step 2 Preparing the network
What to watch out for?
Requirements not clearly defined around how Teams will benefit your business and users
Key stakeholders and champions not identified
If you don’t create governance, there is risk
Great user adoption rates and measurable ROI
Getting the job done: Step 3 Teams Deployed but not adopted
OutcomeWhat to watch out for?
"You may be tempted to deploy a 'big bang' approach by launching all of teams features in
Island mode, but if you don't do the compliance work you may upset your users by taking away
critical features"
– EMEA Solution Architect Team
Current Architecture Collects Dust
Organizations not considering integrations with legacy tech that is a important to the business
Audit the legacy video room equipment, Contact Centre Needs, and Handset requirements and build it into your project plan
Outcome
Getting the job done: Step 4 Not Connecting Legacy Architecture with ‘Teams’ based working
What to watch out for?
UC EXPERTSOver 8 years hosting UC Services and currently over 600,000 end users under management
24/7 SERVICE DESK Arkadin Service Desks are available 24/7, and dispersed in three geographies, providing true global coverage.
ORGANISATIONAL CHANGE MANAGMENTArkadin OCM practice is a pioneer in helping customers with successful organizational change during Digital Transformation
MULTIPLE CALLING PLAN DEPLOYMENT OPTIONSArkadin calling plans.
CLOUD FIRST APPROACHPedigree of 20 years as a leading cloud
service provider. (IDC 2018 UCaaS report).
COMPLETE CLOUD VOICE AND COLLABORATION SOLLUTION
End-to-end cloud transformation services; professional services and managed services
Extensive Partner Network A Global Partner Network for best in breed gap filling
CERTIFICATIONSArkadin certifies its services and people with Industry standard
Accreditation (BSI, Microsoft, ITIL, Audiocodes, Cisco etc.).
Managed Teams based service? Step 5Our Experience in this space
We build a journey that expedites the technical change and facilitates people change
MY BACKGROUND
Janet ChuHead of Demand Centre
• 10+ years experience in digital & marketing operations within Telco & SaaS
• Business Partner to marketing, sales & professional services
• Leads team of passionate marketing specialists & consultants who strive to make a real impact to our customers
• 30+ tradeshows produced – and counting
42Have you found
42?
Typical tradeshow
Curiosity /Question
Research for answer Info overload
Sieve and report findings
Next step? 42?
Headache, sore arm
Alive & well
Searching…….
Internet: Polynesian
Cat Flu
Self-medicate
See doctor
No
“Am I dying?”
Yes
Remedy50%
No
Yes
Was
I ri
ght?
Was
I ri
ght?
Ignore
100%
Is my UCaaSready to
replace PBX?
42Searching…….
?Self-
medicate
See expert
No
“Is your business ready?”
Yes
Tailored solution
50%
No
Yes
Was
it
eno
ugh
?
Are
yo
u
dep
loyi
ng
a w
ay o
f w
ork
ing?
Ignore
100%
Qu
esti
on
SmartClinicQuaterly peer learning panel hosted by our UCaaS doctors
The Psychiatrist - Sarah McGovernHead of Change & Digital Transformation
“Are your end-users ready? Is your organisation ready?”“Do they understand what this means?”
The GP - Charlie DoubekVP Professional Services
“Are you deploying an app - or a way of working?”
The Physician - Robert DeansHead of Technical Design
“Have you considered all available features?” “What about 3rd party options?”
©2019 Arkadin Cloud Communications. All rights reserved. 22
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By understanding your goals,
we tailor our end-to-end
consulting, deployment and
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your journey to a Smarter
Workspace.
©2019 Arkadin Cloud Communications. All rights reserved. 22
Next step?
Curiosity /Question
Research for answer Info overload
Sieve and report findings
SmartClinic 42?
Legal Disclaimer
Charlie Doubek
VP Professional Services
/CharlieDoubek
Janet Chu
Head of Demand Centre
Linkedin.com/JanetChu
Register for SmartClinic – E124