developing capable people
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Developing Capable PeopleDeveloping Capable People
Frank Pignatelli
exceptional organisations
organisational innovationorganisational innovation
operational efficiencyoperational efficiency customer affinitycustomer affinity
…exceptional organisations recruit, develop and retain capable people…
capabilitycapability
“The idea of 'capability' is applicable to the growing need for professionals
to move beyond discipline-specific expertise and engage with what Schön
terms the "swampy lowland" of practice.”
Capability and its Development - Doncaster and Lester 2000
ability
experience
enthusiasm
motivation
receptiveness
interest
determination
confidence
self esteem
skills, behaviours and attitudesskills, behaviours and attitudes
initiative; drive honesty; integrity reliability motivation openness sensitivity
Competing through Skills
personal attributes personal attributes
main elements of behavioural skillsmain elements of behavioural skills
aim: improving employability
soft skills soft skills
interpersonal confidence & self knowledge originality and flair judgement decisiveness assertiveness
Competing through SkillsAim: working with others
main elements of behavioural skillsmain elements of behavioural skills
aim: working with others
practical skills practical skills
communication analytical and diagnostic problem solving reasoning IT numeracy
Competing through Skills
main elements of behavioural skillsmain elements of behavioural skills
aim: coping with change
overarching capabilities overarching capabilities
customer orientation teamworking quality awareness self-management performance driven
Competing through Skills
main elements of behavioural skillsmain elements of behavioural skills
aim: staying ahead of change
“We want to make sure that …our workforce has the skills and ability to work confidently
with people from all backgrounds and circumstances”
John McGuigan chief executive NHS 24
envoienvoi