>

Cognative Dissonance

Kevin MacLeod

Medium Electronic

2006

Electronic

40129828

- 00000000 00000210 000006F0 0000000000C1CC80 00000000 00AFAF83 00000000 00000000 00000000 00000000 00000000 00000000

OUR MISSION

The Mission at Boland Training and Development Group is to help business owners create peak performers within their organization

bull Increases YOUR customers satisfactionbull Generates repeat customers bull Draws new customers to your businessbull Increases sales

OUR DELIVERY

We at the Boland Training and Development Group realize that although every company strives to be the best in their industry they donrsquot have the time and resources to focus on each individual team-member which can be a costly mistake We identify why the ldquoIrdquo needs to be put back in ldquoteamrdquo

bull Alignmentbull Missionbull Service Mentalitybull Relationships

THE MODELAlignment The Mission

Emotional Mastery (WhatWhyHow)

Being Aware of Impact Taking Responsibility ldquoMaking Wrongrdquo Part 1 (The

Internal Gremlin)

Start With The End In Mind Putting the ldquoIrdquo Back In Team Articulation The ldquoAnd Then Whatrdquo Mindset

The Service Mentality Developing Relationships

Igniting Enthusiasm Balancing Dancing in the Moment ldquoMaking Wrongrdquo Part 2 (The

External Gremlin

Building Rapport Yes And Powerful Questions Listening Customer Service Mastery

THE BENEFITS

bull Develop an environment that is positive aligned and customer-centricbull Gain certainty clarity and conviction about the

organization they work in and how they fitbull Gain confidence in their communication and

listening skills bull Develop powerful impactful relationships that

keep customers coming back for more

ADD-ONS

bull Peak Performer Telephone Trainingbull You and the Irate Customerbull Personal Development and How It Impacts

Professional Growthbull How to Deal With Difficult Peoplebull Balancing Act When Instability Ensues What Do

You Choosebull Customized Team Building Events

MEET THE ldquoDRIVING FORCErdquo BEHIND THIS ORGANIZATION

Boland Training and Development Group is a great enhancement to your organization As a Certified Professional Coach and experienced trainer I take the pressure off your Manager Upline or Supervisor and am laser focused on your success

Let me help you be the driving force by

training and coaching your organization to be

peak performers in business and have

success in life

651-247-7228

COMPANY DETAILS

Boland Training and Development Group (formally Face Your Truth A Personal Development Company) serves clients needs in all areas of training and development (personal professional team building motivation and coaching) The company specializes in training people who want to be peak performers in their business and successful in life

Areas included are customer service training coach and mentorship programs creating successful teams and building powerful relationships for small and medium sized companies

CONTACT US

We offerbull 60 minute consultationbull Developing Peak Performers 4-Step to Customer Service

Masterybull Customized programs tailored for each businessbull Add-onrsquos to meet additional needs of the companybull Individual follow up

Call today 651-247-7228 ndash A Performance Coach is standing by to take your call

• Slide 1
• Slide 2
• Our Mission
• Our Delivery
• The Model
• The Benefits
• Add-Ons
• Meet the ldquodriving forcerdquo behind this organization
• Company Details
• Contact Us

OUR MISSION

The Mission at Boland Training and Development Group is to help business owners create peak performers within their organization

bull Increases YOUR customers satisfactionbull Generates repeat customers bull Draws new customers to your businessbull Increases sales

OUR DELIVERY

We at the Boland Training and Development Group realize that although every company strives to be the best in their industry they donrsquot have the time and resources to focus on each individual team-member which can be a costly mistake We identify why the ldquoIrdquo needs to be put back in ldquoteamrdquo

bull Alignmentbull Missionbull Service Mentalitybull Relationships

THE MODELAlignment The Mission

Emotional Mastery (WhatWhyHow)

Being Aware of Impact Taking Responsibility ldquoMaking Wrongrdquo Part 1 (The

Internal Gremlin)

Start With The End In Mind Putting the ldquoIrdquo Back In Team Articulation The ldquoAnd Then Whatrdquo Mindset

The Service Mentality Developing Relationships

Igniting Enthusiasm Balancing Dancing in the Moment ldquoMaking Wrongrdquo Part 2 (The

External Gremlin

Building Rapport Yes And Powerful Questions Listening Customer Service Mastery

THE BENEFITS

bull Develop an environment that is positive aligned and customer-centricbull Gain certainty clarity and conviction about the

organization they work in and how they fitbull Gain confidence in their communication and

listening skills bull Develop powerful impactful relationships that

keep customers coming back for more

ADD-ONS

bull Peak Performer Telephone Trainingbull You and the Irate Customerbull Personal Development and How It Impacts

Professional Growthbull How to Deal With Difficult Peoplebull Balancing Act When Instability Ensues What Do

You Choosebull Customized Team Building Events

MEET THE ldquoDRIVING FORCErdquo BEHIND THIS ORGANIZATION

Boland Training and Development Group is a great enhancement to your organization As a Certified Professional Coach and experienced trainer I take the pressure off your Manager Upline or Supervisor and am laser focused on your success

Let me help you be the driving force by

training and coaching your organization to be

peak performers in business and have

success in life

651-247-7228

COMPANY DETAILS

Boland Training and Development Group (formally Face Your Truth A Personal Development Company) serves clients needs in all areas of training and development (personal professional team building motivation and coaching) The company specializes in training people who want to be peak performers in their business and successful in life

Areas included are customer service training coach and mentorship programs creating successful teams and building powerful relationships for small and medium sized companies

CONTACT US

We offerbull 60 minute consultationbull Developing Peak Performers 4-Step to Customer Service

Masterybull Customized programs tailored for each businessbull Add-onrsquos to meet additional needs of the companybull Individual follow up

Call today 651-247-7228 ndash A Performance Coach is standing by to take your call

• Slide 1
• Slide 2
• Our Mission
• Our Delivery
• The Model
• The Benefits
• Add-Ons
• Meet the ldquodriving forcerdquo behind this organization
• Company Details
• Contact Us

OUR DELIVERY

We at the Boland Training and Development Group realize that although every company strives to be the best in their industry they donrsquot have the time and resources to focus on each individual team-member which can be a costly mistake We identify why the ldquoIrdquo needs to be put back in ldquoteamrdquo

bull Alignmentbull Missionbull Service Mentalitybull Relationships

THE MODELAlignment The Mission

Emotional Mastery (WhatWhyHow)

Being Aware of Impact Taking Responsibility ldquoMaking Wrongrdquo Part 1 (The

Internal Gremlin)

Start With The End In Mind Putting the ldquoIrdquo Back In Team Articulation The ldquoAnd Then Whatrdquo Mindset

The Service Mentality Developing Relationships

Igniting Enthusiasm Balancing Dancing in the Moment ldquoMaking Wrongrdquo Part 2 (The

External Gremlin

Building Rapport Yes And Powerful Questions Listening Customer Service Mastery

THE BENEFITS

bull Develop an environment that is positive aligned and customer-centricbull Gain certainty clarity and conviction about the

organization they work in and how they fitbull Gain confidence in their communication and

listening skills bull Develop powerful impactful relationships that

keep customers coming back for more

ADD-ONS

bull Peak Performer Telephone Trainingbull You and the Irate Customerbull Personal Development and How It Impacts

Professional Growthbull How to Deal With Difficult Peoplebull Balancing Act When Instability Ensues What Do

You Choosebull Customized Team Building Events

MEET THE ldquoDRIVING FORCErdquo BEHIND THIS ORGANIZATION

Boland Training and Development Group is a great enhancement to your organization As a Certified Professional Coach and experienced trainer I take the pressure off your Manager Upline or Supervisor and am laser focused on your success

Let me help you be the driving force by

training and coaching your organization to be

peak performers in business and have

success in life

651-247-7228

COMPANY DETAILS

Boland Training and Development Group (formally Face Your Truth A Personal Development Company) serves clients needs in all areas of training and development (personal professional team building motivation and coaching) The company specializes in training people who want to be peak performers in their business and successful in life

Areas included are customer service training coach and mentorship programs creating successful teams and building powerful relationships for small and medium sized companies

CONTACT US

We offerbull 60 minute consultationbull Developing Peak Performers 4-Step to Customer Service

Masterybull Customized programs tailored for each businessbull Add-onrsquos to meet additional needs of the companybull Individual follow up

Call today 651-247-7228 ndash A Performance Coach is standing by to take your call

• Slide 1
• Slide 2
• Our Mission
• Our Delivery
• The Model
• The Benefits
• Add-Ons
• Meet the ldquodriving forcerdquo behind this organization
• Company Details
• Contact Us

THE MODELAlignment The Mission

Emotional Mastery (WhatWhyHow)

Being Aware of Impact Taking Responsibility ldquoMaking Wrongrdquo Part 1 (The

Internal Gremlin)

Start With The End In Mind Putting the ldquoIrdquo Back In Team Articulation The ldquoAnd Then Whatrdquo Mindset

The Service Mentality Developing Relationships

Igniting Enthusiasm Balancing Dancing in the Moment ldquoMaking Wrongrdquo Part 2 (The

External Gremlin

Building Rapport Yes And Powerful Questions Listening Customer Service Mastery

THE BENEFITS

bull Develop an environment that is positive aligned and customer-centricbull Gain certainty clarity and conviction about the

organization they work in and how they fitbull Gain confidence in their communication and

listening skills bull Develop powerful impactful relationships that

keep customers coming back for more

ADD-ONS

bull Peak Performer Telephone Trainingbull You and the Irate Customerbull Personal Development and How It Impacts

Professional Growthbull How to Deal With Difficult Peoplebull Balancing Act When Instability Ensues What Do

You Choosebull Customized Team Building Events

MEET THE ldquoDRIVING FORCErdquo BEHIND THIS ORGANIZATION

Boland Training and Development Group is a great enhancement to your organization As a Certified Professional Coach and experienced trainer I take the pressure off your Manager Upline or Supervisor and am laser focused on your success

Let me help you be the driving force by

training and coaching your organization to be

peak performers in business and have

success in life

651-247-7228

COMPANY DETAILS

Boland Training and Development Group (formally Face Your Truth A Personal Development Company) serves clients needs in all areas of training and development (personal professional team building motivation and coaching) The company specializes in training people who want to be peak performers in their business and successful in life

Areas included are customer service training coach and mentorship programs creating successful teams and building powerful relationships for small and medium sized companies

CONTACT US

We offerbull 60 minute consultationbull Developing Peak Performers 4-Step to Customer Service

Masterybull Customized programs tailored for each businessbull Add-onrsquos to meet additional needs of the companybull Individual follow up

Call today 651-247-7228 ndash A Performance Coach is standing by to take your call

• Slide 1
• Slide 2
• Our Mission
• Our Delivery
• The Model
• The Benefits
• Add-Ons
• Meet the ldquodriving forcerdquo behind this organization
• Company Details
• Contact Us

THE BENEFITS

bull Develop an environment that is positive aligned and customer-centricbull Gain certainty clarity and conviction about the

organization they work in and how they fitbull Gain confidence in their communication and

listening skills bull Develop powerful impactful relationships that

keep customers coming back for more

ADD-ONS

bull Peak Performer Telephone Trainingbull You and the Irate Customerbull Personal Development and How It Impacts

Professional Growthbull How to Deal With Difficult Peoplebull Balancing Act When Instability Ensues What Do

You Choosebull Customized Team Building Events

MEET THE ldquoDRIVING FORCErdquo BEHIND THIS ORGANIZATION

Boland Training and Development Group is a great enhancement to your organization As a Certified Professional Coach and experienced trainer I take the pressure off your Manager Upline or Supervisor and am laser focused on your success

Let me help you be the driving force by

training and coaching your organization to be

peak performers in business and have

success in life

651-247-7228

COMPANY DETAILS

Boland Training and Development Group (formally Face Your Truth A Personal Development Company) serves clients needs in all areas of training and development (personal professional team building motivation and coaching) The company specializes in training people who want to be peak performers in their business and successful in life

Areas included are customer service training coach and mentorship programs creating successful teams and building powerful relationships for small and medium sized companies

CONTACT US

We offerbull 60 minute consultationbull Developing Peak Performers 4-Step to Customer Service

Masterybull Customized programs tailored for each businessbull Add-onrsquos to meet additional needs of the companybull Individual follow up

Call today 651-247-7228 ndash A Performance Coach is standing by to take your call

• Slide 1
• Slide 2
• Our Mission
• Our Delivery
• The Model
• The Benefits
• Add-Ons
• Meet the ldquodriving forcerdquo behind this organization
• Company Details
• Contact Us

ADD-ONS

bull Peak Performer Telephone Trainingbull You and the Irate Customerbull Personal Development and How It Impacts

Professional Growthbull How to Deal With Difficult Peoplebull Balancing Act When Instability Ensues What Do

You Choosebull Customized Team Building Events

MEET THE ldquoDRIVING FORCErdquo BEHIND THIS ORGANIZATION

Boland Training and Development Group is a great enhancement to your organization As a Certified Professional Coach and experienced trainer I take the pressure off your Manager Upline or Supervisor and am laser focused on your success

Let me help you be the driving force by

training and coaching your organization to be

peak performers in business and have

success in life

651-247-7228

COMPANY DETAILS

Boland Training and Development Group (formally Face Your Truth A Personal Development Company) serves clients needs in all areas of training and development (personal professional team building motivation and coaching) The company specializes in training people who want to be peak performers in their business and successful in life

Areas included are customer service training coach and mentorship programs creating successful teams and building powerful relationships for small and medium sized companies

CONTACT US

We offerbull 60 minute consultationbull Developing Peak Performers 4-Step to Customer Service

Masterybull Customized programs tailored for each businessbull Add-onrsquos to meet additional needs of the companybull Individual follow up

Call today 651-247-7228 ndash A Performance Coach is standing by to take your call

• Slide 1
• Slide 2
• Our Mission
• Our Delivery
• The Model
• The Benefits
• Add-Ons
• Meet the ldquodriving forcerdquo behind this organization
• Company Details
• Contact Us

MEET THE ldquoDRIVING FORCErdquo BEHIND THIS ORGANIZATION

Boland Training and Development Group is a great enhancement to your organization As a Certified Professional Coach and experienced trainer I take the pressure off your Manager Upline or Supervisor and am laser focused on your success

Let me help you be the driving force by

training and coaching your organization to be

peak performers in business and have

success in life

651-247-7228

COMPANY DETAILS

Boland Training and Development Group (formally Face Your Truth A Personal Development Company) serves clients needs in all areas of training and development (personal professional team building motivation and coaching) The company specializes in training people who want to be peak performers in their business and successful in life

Areas included are customer service training coach and mentorship programs creating successful teams and building powerful relationships for small and medium sized companies

CONTACT US

We offerbull 60 minute consultationbull Developing Peak Performers 4-Step to Customer Service

Masterybull Customized programs tailored for each businessbull Add-onrsquos to meet additional needs of the companybull Individual follow up

Call today 651-247-7228 ndash A Performance Coach is standing by to take your call

• Slide 1
• Slide 2
• Our Mission
• Our Delivery
• The Model
• The Benefits
• Add-Ons
• Meet the ldquodriving forcerdquo behind this organization
• Company Details
• Contact Us

COMPANY DETAILS

Boland Training and Development Group (formally Face Your Truth A Personal Development Company) serves clients needs in all areas of training and development (personal professional team building motivation and coaching) The company specializes in training people who want to be peak performers in their business and successful in life

Areas included are customer service training coach and mentorship programs creating successful teams and building powerful relationships for small and medium sized companies

CONTACT US

We offerbull 60 minute consultationbull Developing Peak Performers 4-Step to Customer Service

Masterybull Customized programs tailored for each businessbull Add-onrsquos to meet additional needs of the companybull Individual follow up

Call today 651-247-7228 ndash A Performance Coach is standing by to take your call

• Slide 1
• Slide 2
• Our Mission
• Our Delivery
• The Model
• The Benefits
• Add-Ons
• Meet the ldquodriving forcerdquo behind this organization
• Company Details
• Contact Us

CONTACT US

We offerbull 60 minute consultationbull Developing Peak Performers 4-Step to Customer Service

Masterybull Customized programs tailored for each businessbull Add-onrsquos to meet additional needs of the companybull Individual follow up

Call today 651-247-7228 ndash A Performance Coach is standing by to take your call

• Slide 1
• Slide 2
• Our Mission
• Our Delivery
• The Model
• The Benefits
• Add-Ons
• Meet the ldquodriving forcerdquo behind this organization
• Company Details
• Contact Us