different ways to measure transit success – performance ......605 suwannee street, ms 26...
TRANSCRIPT
AASHTO Council on Public Transportation and MTAP
2020 Virtual Winter Meeting
Different Ways to Measure Transit Success – Performance Metrics in a
Post-Pandemic World
Gabe Matthews - Transit Research, Planning and Commuter Programs Administrator, Florida Department of Transportation
David Sherman - Transit Planner, HDR In-House Consultant to Florida Department of Transportation
Measuring, Assessing and the Metrics Used
Why Measure Transit SystemPerformance?
Performance indicators operationalize
understanding of how well system is working
Help to understand larger trends
•Example: Increasing costs of paratransit
Allows for internal and external comparison
Provides accountability
Understand best practices
However, it is important to remember that different
system’s service priorities, populations, andgeography vary
Transit Performance Measures TypicallyAssess:
Cost-effectiveness: inputs or outputs to consumption
How well service is utilized compared to its costs
Cost-efficiency: inputs to outputs
Reveals increasing costs
Service Effectiveness: inputs or outputs to consumption
Capacity used versus available capacity
Service Efficiency: inputs to outputs
Comparison between operators in different cost environments
National and Florida Perspectives
Florida Perspective
Same Old, Same Old Measures
Measures
• Ridership Numbers
• On time performance. The operator has 5’ 59” grace at the end of each run (north or southbound direction = 1 run)
• Revenue Miles
Success
• Bring back routes (or the entire system) that have been discontinued or on Sunday service schedules
• Collect fares again
National Perspective
Understanding and Modifying Performance Metrics
Percentage of Area Served by Transit
Transit Vehicles per Hour
Pedestrian Level of Service
Passenger Complaints or Compliments per unit of time, passengers, or trips
Percentage of Transit Vehicles Departing or Arriving at a location on time
Percentage of trip or travel time is no more than X% higher than average
The average between the Innovation Officers and the Research and Technology Committee show the top three performance indicators are customer satisfaction, ridership and access to mobility options.
APTA Survey for Measuring Transit Agency Performance
Business members see things a little differently
Business members underscored the same metrics, but they also rated congestion reduction and air quality improvements among the key performance indicators for transit.
How Agencies Adapt
Miami-Dade Transit, Go Nightly
• Go Nightly, The Department of Transportation and Public Works (DTPW), City of Miami
• On-Demand Ride Option
• Allows for Essential Service to Continue
• Midnight to 5 a.m.
National Examples
• MTA Baltimore/Transdev Partnership
• Denver RTD’s new service plan
• Corpus Christi RTA's service level alerts
How Do We Refine and Reframe ?
Refine Perceptions
and Reframe
Refine
• Real-time arrival and load factor information in order to make informed decisions about service alterations
• Understanding current and emerging riding patterns and behaviors
Reframe
• FTA Research Report 0152: Mobility Performance Metrics (MPM) for Integrated Mobility and Beyond
• TCRP Research Report 205: Social and Economic Sustainability Performance Measures for Public Transportation: Final Guidance Document
“The Future Isn’t What We Thought it
Would Be” Paul P. Skoutelas
New Measures for Florida?
• How are you helping to ensure transit-dependent riders and essential workers can access the essential services they need?
• What metrics do you have for addressing rider concerns?
• What are your metrics for piloting new services and new models?
Gabe MatthewsTransit Research, Planning and Commuter Programs AdministratorFlorida Department of Transportation605 Suwannee Street, MS 26Tallahassee, FL 32399(850)[email protected]
David ShermanSenior Transit Planner FL Department of Transportation – Transit Office 605 Suwannee Street, MS – 26 Tallahassee, Florida 32399 D.850-414-4519 M.917-340-1866 [email protected]@hdrinc.com
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