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www.intranet-reloaded-berlin.comIntra.NET Reloaded Berlin – Survey Report

Intra.NET Reloaded Berlin 2019

DIGITAL WORKPLACE REPORT

Intra.NET Reloaded Berlin – Survey Report 2019 www.intranet-reloaded-berlin.com

Study profile

MAIN UNIT Senior level executives and directors from global companies

APPROACH Online survey

PARTICIPANT GENERATION Email invitation

SAMPLE SIZE 136

PUBLISHED 2019


Content

GENERAL INFORMATION 4

INTRANET STRATEGY 9

MONITORING 20

PROFILE OF SURVEY RESPONDENTS 24

EVENT UPDATES 27


GENERAL INFORMATION


Yes98%

No2%Thinking

about it 2%

Almost half of the respondents use SharePoint, but there are many alternatives, and around 30% use the combination of several tools.

Availability of an intranet Platform software

48%

12%

4% 4% 4% 4% 4% 4%2% 2% 2% 2% 2%

28%


Company-wide intranet launch Intranet launch

2% Planned for 2019

13% Launched between 2014-2017

17% Launched between 2010-2013

17% Launched before 2010

15% Launched before 2005

19% Launched before 2000Yes94%

No 4%

Not sure 2%

51% of companies have launched their intranet before 2010 and most companies have launched their intranet company-wide by now. Around 20% of the intranets have been launched during the last 2 years.

17% Planned for 2017-18


Intranet access

49%Everyone, including remote workers

(factory, outlet, on the road)

Office and home office only

Office only (desk-based)

Other solutions

37%

6%

4%

Percentage of people actively using the intranet

5%0-10% of all employees

10-25% of all employees



8%

18%

10%More than 90% of all employees

75-90% of all employees 31%

25%


0%

5%

10%

15%

20%

25%

30%

Extremely important Important We have one, butnot sure if we are

using its fullpotential

We are in theprocess of launching

mobile version

We would like tolaunch it

We have notthought about it

Not important

How important is a mobile app/mobile version of your intranet important to your company?


INTRANET STRATEGY


Departmental responsibility for intranet governance (Multiple choice)

How many people contribute to the content

61%

33%

18%

18%

9%

6%

3%

3%

3%

3%

Internal Communications

IT

Marketing / Communications

HR

R&D

Operations

Finance

Sales

Data Security/Lega

All10%

19%

33%

19%

19%

3-10

10-30

30-100

100-1000

MORE THAN 1000

Internal Communications carries most often the responsibility of the intranet, usually in collaboration with IT or with other teams. The amount of contributing people also shows that intranets and digital workplaces are results of collaboration.


New Employees

Tech tools –Modernization

Mobile version / APP

New Services Change

Management

IoT, AR/V, Chatbots

How to prove the business

value?

Analytics/Reporting

Engagement of remote workers

Engagement,

activating peopleUser

experience

Main challenges, open end questions

Make the tech work for different types of

workers

New platform rolllouts

Knowledge sharing

Budget

Content

Governance


0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Officeapplications

Travel / expensemanagement

Projectmanagement

Businessreporting

HR systems Marketing /salesforce

automation

Financial systems ERP systems

What is your platform mainly being used for? (Multiple answer)


Which objectives have you reached so far? (Multiple selections)

Do you have an ongoing marketing budget?

73%Improved communications

Sharing knowledge and best practices

Employee engagement

Improved collaboration

55%

39%

21%Increased efficiency

Networking 33%

39%

Cpst savings 21%

46%

46%

8%

Yes

No

Don't know


Activating thought leaders

10%

Marketing the content via other

channels 17%

Don‘t know

17%Having an intranet manager activating

the online discussion 6%

Travel / Expense

Management

32%Marketing the

intranet content via email

6%

All the methods

play a pivotal role

21%

Having compelling

content 29%

The most important way to increase activity


Co-creation of content

Mobility24/7 access to

informationHologram Agile working

Collaboration and blogs

Digitalization Data integrationAutomation for

digitalizationWe need to

catch up

Leveling out in terms of adoption

Improve control of business processes

Virtual collaboration

across departments and countries

Connecting operational

staff

Language barriers

Blockchain DiversityKnowledge

sharingWork smarter Analysis

Machine learning/ AI /

chatbots

Time management

Making sense ofwhich tools to

use

Augment efficayand efficiency

Average age of workforce in

some countries (30% >50)

Modularization

Governance and give people publication

access

Ar GrowthCollaboration with partners

Collaboration Electronic mobilityIncreased confusion on what business value

means

1.

2.

3.

Name 3 trends that you are focusing in the near future


Are you going to incorporate any disruptive technologies, such as Machine

Learning, AI and chatbots

47%We are thinking about it

Chatbots

AI and Machine Learning

Augmented/ Virtual Reality

13%

13%

7%Not relevant at the moment

Variety of these 13%

13%

“They could make the work more efficient and find things faster - less search less

duplication of work”

“Yes but I have no idea how!”

“Too early; we first have to make the first next step”

“It could help us make sense of the activity/content and get it to the people that need/want it in a more automated

manner”

Adoption of disruptive technologies - Machine Learning, AI and chatbots

“Automation can help us exponentially!”


Key influencing factors in selecting an intranet (Multiple selections)

User experience 55%

Easy to adopt for company 52%

In line with IT policies 48%

Security 45%

Mobile access 45%

Mobile Access 39%

Low costs 36%

Others 3%

Effortless maintenance 30%

The greatest change from our 2018 survey results, was 10% increase of mobile access (other factors remained almost

identical to 2018 results)


MONITORING


28%

62%

10%

No

Yes

Don't know

Employee survey prior to launch

In 2019, the number of employee surveys done prior the launch increased form 30% to 60% when compared to 2018.

52%

31%

10%

No

Yes

Don't know

Employee survey after the launch

Around 30% of the companies did also an employee surveyafterwards


Achievement of initially set targets

50% have achieved their initially set targets and 12% are working towards them. One third of the respondents do not know if they reached their targets, which

might relate to the problem of measuring and monitoring results.

50%

8%

31%

12%

Yes

No

Don't know

Partially


Rewards for people who engage with the intranet

Ratings 7%

Competitions 11%

None 81%


Yes 81%

No15%

Don’t know 4%

Intranet Analytics How did you measure your success?

38%Based on decided KPIs (page views,

time on page)

Mixture of various methods

Don’t know

Other

28%

10%

Employee Surveys 10%

14%

81% of participating companies use analytic tools to track their intranets, the success is often defined also by various methods, such as employee surveys and

open feedback


PROFILE OF SURVEY

RESPONDENTS


Organisational size

16% Manufacturing / Engineering

15% Finance

15% Automotive

7% Public Sector

5% Pharma / Medical / Biotech

6% Public Sector / Governmental / NGOs

4% Consumer Goods

4% Telecommunication

4% Software / IT

4% Utilities, 4%Technology, 4%Service Sector

3% Chemicals, 3% F&B

2% Academia, 2% Services, 2% Media / Communication

1% Other

Industry

up to 1,000 employees

13%

1,000 - 5,000 employees

37%10,000 - 50,000 employees

33%

50,000 - 100,000 employees

4%

more than 100,000

employees15%


Leader / Director / Head of

20%

VP / Boad Member / Managing Director

11%Manager / Senior Manager

62%

Level of seniority


EVENT UPDATES


Intra.NET Reloaded Berlin 2019 - The Leading event on Intranets, Enterprise Communication and Digital Workplaces in Europe

The 8th annual Intra.NET Reloaded Berlin is Europe's most innovative event on intranet, digital workplace and internal communications and the biggest of its kind in

Europe. The Intra.NET Berlin brings together over 400 decision makers from IT, Internal Communications and Business departments from international

organisations, who are responsible for creating tomorrow’s digital workplace.

Key Topics 2019

• How to ensure the intranet meets the needs of your enterprise?

• Employee experience: how to treat employees the way you treat your customers?

• Mobile first or mobile second? What is the right approach for your enterprise?

• Gathering and analysing intranet data: what are the use cases?

• Studying your users to design and maintain a functional and useful intranet

• Creating a simple, intuitive and well thought-out UX that engages users

• Content creation and distribution: choosing the right tools to deliver targeted and timely information?

• Transferring your content while moving to the cloud or the new intranet: how to pick the necessary content?

• Bots, AI, ML in the intranet – a hype or an increased efficiency and business value?

Visit us online to find out more www.intranet-reloaded-berlin.com

http://www.intranet-reloaded-berlin.com/

www.intranet-reloaded-berlin.comIntra.NET Reloaded Berlin | April 10 – 12, 2019 | KOSMOS Cinema Berlin, Germany

SEE YOU AT THE EVENT!

Legal Notice

Intra.NET Reloaded - SURVEY REPORT 2019

Publisher

we.CONECT Global Leaders GmbH

Reichenberger Str. 124

10999 Berlin | +49 (0)30 52 10 70 3 - 0

Managing Director

Daniel Wolter

Henry Fuchs

Anastasia Trubnikova

Programme Coordinator

[email protected]

Sara Snäll

Marketing Manager – you.CONECT

Email: [email protected] For more information, go to:

http://www.intranet-reloaded-berlin.com

http://www.industryofthingsworld.com/

http://autonomous-systems.tech/en/

https://twitter.com/DoTClan

https://www.linkedin.com/groups/8306782

https://www.youtube.com/playlist?list=PLEyJjfPQS2aCnJ7fktjgmnwvl_RmsvQbd


SURVEY REPORT

Intra.NET Reloaded Berlin 2019

digital workplace report...intra.net reloaded berlin 2019 - the leading event on intranets,...

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