dmaic a five step methodology to problem solving 1
TRANSCRIPT
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DMAIC
A FIVE STEP METHODOLOGY TO PROBLEM SOLVING
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DEFINE
D M A I C
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PROJECT CHARTER
Project Title Project Type
YB/GB/BB
Business CaseProblem Statement
Goal Statement
In scope Out Scope
Unit of Measurement
Nature of Saving Hard/Soft
Revenue Enhancement
Expense Reduction
Loss Avoidance
Project Y
PROJECT TIME LINE
Define
Measure
Analyse
Improve
Control
Champion
Leader
Project Members
PROJECT ID
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SIPOCSUPPLIER CUSTOMERPUTPUTPROCESSINPUT
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PROCESS MAP
xxxx
xxxx
xxxx
xxxx
xxx
xxxx
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CTQ TREE
xxxx
xxxx
xxxx
xxxx
xxxx
xxxx
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DEFINE TOLLGATE
Date of Review
Participants
Sign off date
Signing off authority Process owner/champion/BB
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MEASURE
D M A I C
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MEASUREMENT PLANProject Y
Operational Definition
Continuous Data
Target
USL
LSL
Discrete Data
Unit
Defect
Number of Opportunities
List of Opportunities for defect
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MEASUREMENT PLANMeasure of Performance
Data source and location
Sample Size Who will collect data
Closure Date Data Period
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BASELINE CALCULATION FOR DESCRETE DATA
Total number of units
Total number of defects
Opportunity per unit
Defects per unit
Defect per opportunity
DPMO
Sigma level
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BASELINE CALCULATION FOR CONTINEOUS DATA
Process Capability
Sigma level
DPMO
Yield
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MEASUREMENT SYSTEM ANALYSIS
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MEASURE TOLLGATE
Date of Review
Participants
Sign off date
Signing off authority Process owner/champion/BB
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ANALYSE
D M A I C
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ROOT CAUSE ANALYSIS
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HYPOTHESIS TESTING SUMMARY
X’s Identified Data Normal? Hypothesis test performed
P- Value Is X significant?
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HYPOTHESIS TESTING
Continuous
Discrete
Discrete Continuous
1 Sample t
2 Sample t
ANOVA
Correlation & Regression
Chi-Square Log-Regression
Y
X
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ANALYSE TOLLGATE
Date of Review
Participants
Sign off date
Signing off authority Process owner/champion/BB
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IMPROVE
D M A I C
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IMPROVEMENT IDEASS.N Identified
root causeSolutions Perceived Benefits Cost / Risk
1.
2.
3.
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IMPROVEMENT ACTION PLANImprovement actions
Responsibility Action plan Timeline
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BASELINE CALCULATION POST IMPROVEMENT FOR DISCRETE DATA
Total number of units
Total number of defects
Opportunity per unit
Defects per unit
Defect per opportunity
DPMO
Sigma level
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BASELINE CALCULATION POST IMPROVEMENT FOR CONTINUOUS DATA
Process Capability
Sigma level
DPMO
Yield
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IMPROVE TOLLGATE
Date of Review
Participants
Sign off date
Signing off authority Process owner/champion/BB
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CONTROL
D M A I C
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CONTROLLING XS
Standard operating procedures changed
Visual controls
Mistake proofing
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PROCESS CONTROL PLAN
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CONTROL CHART
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FMEA
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CONTROL TOLLGATE
Date of Review
Participants
Sign off date
Signing off authority Process owner/champion/BB
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PROJECT CLOSUREPROJECT CLOSURE
Champion
Leader
Project Members
PROJECT ID
Project highlights
Project CTQ Unit of Measurement
Before Project
After Project Target set
Statistically proven improvement ?
Yes/ No
Benefits – Hard or Soft ; $ / Year
Participants
Presented byFinancial Validation completed ?