dough slapper or dough master: building reports for papa john's

@CSODConvergence @CornerstoneInc #CSODConf15

Dough Slapper or Dough Master: Building Reports for Papa John’s

Dale Herb SPHR, Director, Global Training and Organizational Development, Papa John’s

Michael Bond, Vice President of Technology, Bluewater Learning Inc

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

Agenda• Papa John’s & Bluewater Background• What is Dough Slapping and Why Be a Dough Master?• Realities of the Franchise Business Model• Reporting Solutions in the Cornerstone Portal• Questions


Company Backgrounds


Papa John’s Background• Founded in 1984• 4700+ Stores• 30+ Countries• 80,000+ Users• 180,000+ Annual Training Completions


Bluewater Background• Cornerstone Consulting and Technology Partner

• Consulting• Learning• Talent Management

• Bluewater Reporting Pages Service Provider


Dough Master and the Bottom Line


• Who believes training drives profits?• Papa John’s has internal metrics for performance and production

• Typically a store that has been performing well typically have good training scores as well

• Within next 12 months expect to have analytics to validate the statement that “Training drives profits.”


What is Dough Slapping and Why Be a Dough Master?

• Dough Slapping is one of the basic courses

• All new employees take New Team Orientation plus their Basic Station Training courses

• Advanced courses for Managers

• Dough Master is someone that is certified to train the art of dough slapping


Realities of the Franchise Business Model


75% of Stores are Franchise OwnedSo what?

• Accurate and Easy to Use Reports = Increased Profits

• Reports Depend on Data

• But Who Managed the User Data for the Franchisees?

The Store Manager at Each Store…..Manually…….


How Does This Impact Reporting?• Must “Normalize” the Data (Make it Consistent)

• Must Have Options for Checks and Balances

• Must Diligent and Vigilant About Evaluating the Data Accuracy

• Must Have the Tools to Do the Job


Reporting Solutions in the Cornerstone Portal


Bluewater Reporting PagesWhat are they?• Add in app for Cornerstone• A custom report for you• Personalized for the user• Drilldown to sub-reports• Filterable• Export to Excel or PDF• All within your portal!


Bluewater Reporting PagesHow do they work?• Offered as a service• Developed to spec• Export transcript data• Query data externally• Present in custom page• Seamless experience!


Reporting Pages for Papa John’sWhat did Bluewater provide?• 20 different reports• Date updated daily• Drilldown from all reports• Almost 2M records queried• Dropdowns on most pages• Excel download an all pages• HTML version of store report

for viewing on POS system


Live DemoShow the following:

• Summary / Detail / Drilldown

• Excel download


Future EnhancementsPlanned and Possible Enhancements• All My Stores Report

• All stores under an OVP, DVP, FBD, IBD or RVP

• Equivalencies Required for Multilingual Courses

• Downloadable Store Level Summary for All Stores

• Evaluating conversion to near-Real Time data using web services


User Feedback


Papa John’s - By the NumbersReporting Pages Active Since March 1, 2015

• Over 25,000 Report Views by April 30

• Recently More than 1,000 Views Per Day

• Over 1,300 Unique Reporting Page Users To Date


Feedback• New reports provide transparency in the data

• Allows for healthy competition


Questions?

dough slapper or dough master: building reports for papa john's

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