AUXILIARY SERVICES DIVISION AUXILIARY SERVICES
Auxiliary Services operating units provide a wide range of services to the University
community in the following functional areas:
Food Services
University Bookstore
University Printing
Campus Transit System
Vending Services
University Golf Course
Parking Services
UGA Card Support Services/Bulldog Bucks
Administrative Services Warehouse
Parkview Warehouse
Administrative Services Annex
The units of the University of Georgia Auxiliary Services offer services to the faculty,
staff, students, and visitors of the University on a fee paid basis.
Food Services reports to the Executive Director of Food Services; Bulldog Bucks and
Auxiliary IT report to the Assistant Director of Auxiliary IT; and all of the other
operating units report to the Director of Auxiliary Services. These self-supporting
enterprises generated gross revenue of $64,312,556 in FY 2013. This amount represents a
decrease from FY 2012 of 1% due to a reduction in the freshman class size in FY 2013.
In addition these operating units contributed over $4,700,000 in depreciation reserves to
be used to fund equipment replacement, capital renovations, and facility acquisition for
the improvement and expansion of services.
Summary of Major Accomplishments
During FY 2013, Auxiliary Services Division came under the leadership of a new
Associate VP, Mr. J. Michael Floyd. The division continued to improve efficiencies
throughout its operations. Campus Transit completed the back end implementation of
Route Match a vehicle location system for the buses. Food Services continued to improve
a new mobile app with the addition of the Build Your Plate application which allows
customers access to nutrition information on the items that are chosen. Parking Services
supported the campus for the Jason Aldean Concert hosted at Sanford Stadium in April.
The division had several success stories which were recognized across the state and in
some cases across the nation. The Food Services Division was recognized with two Loyal
E. Horton Dining Awards, bringing the division’s overall total to a new national record of
71 Horton Awards. Food Services was also recognized with Food Management’s “Best in
the Business” Campus C-Store Award.
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A Parking Services employee, Christine Eberhart, was recognized as the International
Parking Staff Member of the Year by the International Parking Institute.
Steve McGrath of the University Golf Course was honored as the Web.com Tour’s
volunteer of the year for his services as co-chair of the 2012 Stadion Classic at UGA.
Pursuant to hosting the Women’s NCAA Division I Championship, the course was
ranked as the second best venue for a championship in the past 14 years by GolfWeek.
The University Golf Course played host to the Women’s NCAA Division I
Championship.
The Associate Vice President of Auxiliary Services created a Customer Service Circle of
Excellence for the Auxiliary Services Division. This program was designed to recognize
members of the Auxiliary Services team who show outstanding customer service. This
year the following employees were honored for their excellent customer service: Stacia
Fink of Food Services; Will Woodroof of the University Golf Course; Tysen Dedufour
and Leanne Fouche of Parking Services; and Clayton Cooper of the Printing Department.
Overall financial operations are summarized on the following pages, along with
individual reports for each operating unit.
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Revenue without Interest Income
Food Services 38,292,835$ Parking Services 11,423,896 Campus Transit System 7,929,470 University Golf Course 2,300,349 University Printing 1,469,195 University Bookstore 1,300,041 Vending Services 553,634 UGA Card Services/Bulldog Bucks 345,348 Administrative Services Warehouse 326,636 Administrative Services Annex 238,810 Parkview Warehouse 9,050 Interest 123,292 64,312,556$
Expenditures without Administrative Expenses
Food Services Operating Expense 31,618,266$ Depreciation 640,958 Debt Service 1,177,600 33,436,824$ Parking Services Operating Expense 4,174,993$ Depreciation 2,077,749 Debt Service 4,752,336 11,005,078$ Campus Transit System Operating Expense 7,238,834$ Depreciation 1,394,085 8,632,919$ University Golf Course Operating Expense 2,709,637$ Depreciation 284,599 2,994,236$ University Printing Operating Expense 1,665,563$ Depreciation 110,832 1,776,395$ University Bookstore Operating Expense 112,319$ Depreciation 90,110 202,429$ Vending Services Operating Expense 154,440$ Depreciation - 154,440$ UGA Card Services/Bulldog Bucks Operating Expense 543,160$ Depreciation 18,465 561,625$ Administrative Serv. Warehouse Operating Expense 29,836$
Depreciation 102,534 132,370$ Administrative Services Annex Operating Expense 8,126$ Depreciation 54,467 62,593$
Parkview Warehouse Operating Expense 3,565$
Depreciation - 3,565$ Auxiliary Administration Operating Expense 700,987$ Depreciation 13,551 714,538$ 59,677,012$
Excess Revenue Over Expenditures 4,635,544$ (1)
(1) Allocated for new construction, renovations, equipment acquisition and inventory expansion.
THE UNIVERSITY OF GEORGIAAUXILIARY SERVICES - GROUP A
REPORT OF REVENUE AND EXPENDITURESFOR THE PERIOD ENDED JUNE 30, 2013
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Associate
Vice President
Auxiliary Services
J. Michael Floyd
Director
Auxiliary Services
Doug Ross
Executive Director
Food Services
Jeanne Fry
Administrative Specialist I
Joy King
Assistant Director
Brett Jackson
Bulldog
Bucks
IT Senior
Manager
Brantley Hobbs
Assistant Director
Auxiliary Services IT
William McGee
IT Senior
Manager
Food Svcs.
Scott
Cohenour
AUXILIARY SERVICES DIVISION
ASSOCIATE VP OFFICE
ORGANIZATION CHART
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Auxiliary Services
Director
Douglas Ross
University Bookstore
Manager
James Dwyer
Administrative Services Warehouse
Administrative Services Annex
Parkview Warehouse
Campus Transit
Manager
Ronald Hamlin
Administrative Associate II
Sherry Bone
University Golf Course
Manager
David Cousart
Parking Services
Manager
Donald Walter
University Printing Department
Manager
Max Harrell
Business Manager III
Lisa Catanese
Administrative Specialist I
Joy King
IT Senior Manager
S. Brantley Hobbs
Vending and Solicitation
Manager
Mike Ward
Auxiliary Services
Assistant Director
Brett Jackson
Systems Administrator Associate
David Helwig
AUXILIARY SERVICES DIVISION
ORGANIZATION CHART
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AUXILIARY SERVICES DIVISION ADMINISTRATIVE SERVICES WAREHOUSE
ADMINISTRATIVE SERVICES ANNEX
PARKVIEW WAREHOUSE
The Auxiliary Services Division operates two warehouse facilities and one administrative
facility that serve the University of Georgia community. The Administrative Services
Warehouse is a 60,000-square foot facility which is located in Bogart. The following
departments were occupants throughout Fiscal Year 2013: Administrative Services,
Records Retention, Central Receiving, Central Office Supply, Risk Management, the
University Press, the Office of the Vice President for Academic Affairs, Cooperative
Extension, and the Museum of Natural History. The University Libraries occupied space
until the end of October when the Georgia Center for Assessment acquired the vacated
space. In addition, Directory Assistance relocated from campus to the Administrative
Services Warehouse in late March. Parkview Warehouse is a 10,000-square foot facility
and is located at Newton and Waddell Streets in Athens. The University Police
Department currently occupies the lower portion of the Parkview Warehouse and the
upper portion is now rented by various campus units. All of the areas in the Parkview
Warehouse are used for storage purposes. The Administrative Services Annex is a
16,700-square foot facility and is located directly behind the Administrative Services
Warehouse. The Georgia Center for Assessment currently occupies the entire building.
Summary of Major Accomplishments
At the start of FY 2013, the day-to-day operating issues at the Administrative Services
Warehouse became the responsibility of the Director of Administrative Services.
Auxiliary Services continues to maintain the responsibility for placing tenants in the
building. An electric motor overhead door was installed between Central Receiving and
the UGA Press Warehouse in order to continue to improve the humidity issues within the
Administrative Services Warehouse.
Several tenants were added at the Parkview Warehouse during FY 2013, bringing it close
to full occupancy. Theatre and Fine Arts requested additional space and a cage was
completed to allow them 760 square feet of contained space within the building. In
addition, Auxiliary Services and Bulldog Bucks utilized a small amount of space for
temporary storage.
The Administrative Services Annex continued to be fully utilized by the Georgia Center
for Assessment. In March, heavy rains precipitated water entering the building and the
Facilities Management Division (FMD) was contacted to help determine the root cause of
the water entry. FMD made some changes to the downspouts on the building and by late
May when there were again heavy rains in the area, the Georgia Center for Assessment
reported water was no longer entering the building.
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Summary of FY 2014 Goals
Successfully transition the management of the Administrative Services Annex and the
Parkview Warehouse to the Manager of Vending and Solicitation.
Proactively support the maintenance and operations of the Administrative Services
Annex and the Parkview Warehouse.
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AUXILIARY SERVICES DIVISION
AUXILIARY SERVICES WAREHOUSES
ORGANIZATIONAL CHART
Auxiliary Services
Director
Douglas Ross
Auxiliary Services
Assistant Director
Brett Jackson
Administrative Services
Annex
Administrative Services
Warehouse Parkview Warehouse
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AUXILIARY SERVICES DIVISION CAMPUS TRANSIT SYSTEM
Campus Transit provides transportation services to the University community through a
variety of fixed-route, paratransit and custom services. In addition, driver services are
provided to the Atlanta Regional Consortium for Higher Education (ARCHE) for
interlibrary mail services between member libraries. During Fiscal Year 2013, Campus
Transit transported 11,058,944 fixed-route passengers and 11,601 paratransit passengers
for a total of 11,070,545 passenger trips, representing a 1.7% increase over the previous
year. Service was provided seven days per week during the regular school year over
839,127 annual fixed-route miles, with 51,294 miles of service recorded for the disabled.
In FY 2013, Campus Transit provided additional service for 714 requests, utilizing 1,664
trips and billing 10,679 hours.
Summary of Major Accomplishments
After a considerable amount of planning and inter-departmental coordination, the Health
Sciences campus opened in the fall of 2012. Campus Transit established a new route
between the campuses with open door service in the Prince Avenue corridor. The route
operated weekdays from 7:00 am to 7:00 pm with on-demand service available from 7:00
pm to 9:30 pm for students needing late service back to the main campus. As the
academic year progressed, ridership on this route grew to nearly double by the end of the
year. Providing open door service along Prince Avenue allowed students, staff and
faculty in that area an opportunity for transportation to either campus. In time, it will also
allow for connectivity between either campus and the Athens Regional Medical Center
for health-care or educational purposes.
RouteMatch, an Atlanta-based IT company, was selected in late FY 2012 to provide
software and hardware to facilitate fleet management and provide passenger travel
information and accurate passenger counting systems. Installation was divided into two
phases: demand response (vans for the disabled) and fixed route (buses). The demand
response phase was fully installed and functional by November 2012. This phase allows
for automatic dispatching for on-demand trips, prescheduling fixed schedules for
customers, electronic delivery of driver manifests to the vans providing service and
global positioning information for vans. With the addition of the automated scheduling,
passengers carried on the vans increased by nearly 16% from the previous year.
The more complicated piece of the project involved the fixed route hardware and
software. By the end of the year, hardware had been installed in the buses but was not yet
performing at 100% due to defective sub-manufacturer parts. Warranty issues are being
managed by the RouteMatch contract administrator. At the end of the year, about half the
fleet was capable of receiving their driver manifest electronically.
The University’s contracted vendor, Daimler Bus, ended their North American bus
manufacturing venture at the end of 2012, making it necessary to establish a new
contract. Revisions and updates to the specifications were made and bidding took place in
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the spring of 2013. Three vendors bid: Gillig, ElDorado-National, and NovaBus;
however, none of the bidders fully complied with the specification for a variety of
reasons. Although an opportunity to request approved equals was provided, each of the
vendors either failed to make an approved equal request or ignored the University’s
denial for their request in their bid package. The previous specifications were based upon
the American Public Transit Association’s Standard Bus Procurement Guidelines (SBPG)
published in 1997. In past successful bids, Transit personnel had modified and updated
these guidelines to meet the requirements of University service. A new SBPG was
published in 2011 but changes were not incorporated in the spring 2013 bid package.
Upon the unsuccessful conclusion, Transit personnel incorporated the technical changes,
along with continuing the local customizations, in the package to be bid early in FY
2014.
Summary of FY 2014 Goals
As the University’s geographic footprint is extended, transportation challenges will
continue to be addressed such as: the growth and development of the Health Sciences
Campus, a new Veterinary Medical Learning Center located off College Station Road,
and new classroom facilities on Whitehall Road for the College of Engineering.
Continue implementation of the RouteMatch and Google Transit projects in order to
enhance management information and delivery of timely and accurate customer
information.
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AUXILIARY SERVICES DIVISION
CAMPUS TRANSIT SYSTEM
ORGANIZATION CHART
Manager
Ronald Hamlin
Assistant Manager
Maintenance
Paul Shadowens
Administrative Staff
Tanya Burgess
Dawn McDonald
Shasta Meeler
Angela Peloquin
1st Shift Operation
Supervisor
Enoch Rodriguez
2nd Shift Operation
Supervisor
Jeremy Skates
Training Assistants
Charles Burgamy
Kevin Crowe
Holly Win
Parts Specialists
Charles Junior
Douglas Jarrett
AM/Mid-Shift
Operators
90 Route Operators
Misc. Special
Operators
PM/Eve-Shift
Operators
72 Route Operators
Misc. Special
Operators
Driver Trainers &
Line Instructors
15 Operators
Driver Trainees
15 – 20 Student
Assistants & New
Full-Time Hires
1st Shift Lead
Technician
George Mulroney
2nd Shift Lead
Technician
Bryan Fuller
1st Shift Techs
Taylor Brenden
Nick Little
Tige Oglesby
2nd Shift Techs
Charles Hutchins
Bradley Smith
Jack Wilcher
3rd Shift Operation
& Weekend
Supervisors
Senior Students
Overnight &
Weekend Shift
Operators
6 Route Operators
Assistant Manager
Training
David Tollett
Swing Operations
Supervisor
Demarrio McClary
Assistant Manager
Operations
John Autry
Communications
Specialist
Jeff Arthur
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AUXILIARY SERVICES DIVISION PARKING SERVICES
Summary of Major Accomplishments
Over the past six years, the Parking Services Department and its employees have been
recognized 40 times through international, national, state and university awards. As
evidenced by its accomplishments in FY13, the parking team is continuing its path of
sustained superior performance. Christine Eberhart won the International Parking Staff
Member of the Year award from the International Parking Institute. Anthony Brown was
awarded the Parking Supervisor of the Year from the Parking Association of Georgia.
The Department was an Honorable Mention for customer service from the Chancellor,
University System of Georgia. Tysen Dedufour and Leanne Fouche were inducted into
the Auxiliary Services’ Customer Service Circle of Excellence. Susan Weirauch received
the UGA ROTC Customer Service award. Parking Services won, for the third year in a
row, the commercial “Single Source Solutions Award” presented by the Georgia
Construction Products, Inc. and BASF. Tysen Dedufour, Joey Wagner, and Andy Graff
were recognized as F&A Merit Award finalists.
The parking team was recognized for “Operation Safedrive,” a program created to help
students and other University community members travel safely over the holidays. In
fact, Parking Services received a USG, Chancellor’s award (honorable mention) in the
outstanding customer service improvement initiative category. UGA Operation Safedrive
caught national attention when it was profiled by both the International Parking Institute:
Walter, D., Operation Safedrive, Vehicle Inspections Benefit Everyone, Including the
Parking Department. The Parking Professional, Volume 12/Number 28, 36-39; and The
National Association of College Auxiliary Services: Walter, D. (Summer 2012)
Operation Safedrive, Students, Faculty Depend on UGA’s Free Vehicle Inspection
Program, College Services, Volume 12/Number 2, 18-21.
Parking Services refined its parking system for the Health Sciences Campus (HSC).
Through a proactive, collaborative, enthusiastic, and cooperative approach, the parking
department helped the University successfully expand its Health Sciences Campus for the
fall 2012 semester classes. This parking system clears a monumental hurdle to the
development of UGA’s important extended campus. HSC parking permits increased 40%
over the previous year and visitor parking revenue increased dramatically.
Through an intensive and thorough approach, Parking Services supported 303 special
events for the University, which not only enabled departments to execute programs but
also enhanced the image of UGA through excellent customer service. Some of these
events included football games, the Stadion Classic at UGA Web.com Tour golf
tournament and other sporting events, commencements and various groundbreakings.
Parking Services also successfully provided parking for the USG Board of Regents’ visit.
The department provided parking for 88 school busses in support of an ACC school field
trip for a UGA basketball game. In April 2013, UGA hosted the Jason Aldean Night
Train concert where Parking Services played a major support role. The execution of the
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concert was successful. As a result of the concert’s financial success, the university was
able to provide a “parking holiday,” or a free month of parking for all faculty and staff
members.
UGA Parking Services, in partnership with Facilities Management, continued
comprehensive deck maintenance to ensure safety and prolong the life of decks. This
maintenance program has gained national attention and was featured in: Martindill, M.
and Walter, D. (Fall 2012). The Priceless Value of Proactive Parking Structure
Maintenance. College Services, Volume 12/Number 3, 38-42. The administration and
execution of the FY13 parking deck maintenance plan was so successful that UGA
earned the commercial “Single Source Solutions Award” presented by the Georgia
Construction Products, Inc. and BASF (Parking Services also won this award for FY11
and FY12). Contracting for this maintenance program, as well as the coordination with
the contractor, was improved. All maintenance for FY13 was completed in the first seven
months of the fiscal year.
Parking Services updated and improved many lots on campus last fiscal year to make
parking more accommodating for customers. The department installed steps from the S14
surface lot to Smith street and installed car stops, bollards and delineator posts where
needed in all lots. Lots were constantly maintained by leveling and adding gravel to
unpaved lots; N02, W01, W02 and W03. Sealcoating and restriping was completed in
E03, E10, N04, N12 W02, W11, Brumby circle and the Tate Surface lot. Lots S01, S04,
S05, S07, S17, W06, W07, W11, W13, S24, N03, E06, E07, and E13 were restriped. Lots
S16 and parts of S01 and W01 were repaved. Parking Services worked to continually
refresh fire lanes, loading docks, patient spaces, disability spaces and no-parking areas.
Gate equipment was upgraded and repositioned. The Tate lot was restriped and
reconfigured to eliminate two-way traffic.
Parking Services continued to operate under its unique and innovative “matrix”
organization where employees get to be directly involved in the management of the
department. The “action” arm of this organization is the Succeed, Exceed, Smile (SES)
team, responsible for executing plans and programs. Among the many accomplishment of
the SES are hundreds of small projects completed during the summer to provide cleaner
parking lots and decks resulting in a superior customer experience. The small projects
include such things as painting, curb repair, flexi-bollard replacement, signage upgrades,
and lamp replacement.
Summary of FY 2014 Goals
Execute the FY14 comprehensive deck maintenance program.
Investigate policies regarding Departmental Permit, state vehicle, ATP and Ramsey
Pass programs with the aim of reducing the parking demand variability to utilize
available space more efficiently.
Continue to execute special events at a 100% success rate.
Make better use of available data for management decisions.
Execute the capital expense budget.
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Improve the Secret Shopper program.
Install two level II Electric Vehicle charging stations
Continue to improve all functions to contribute to revenue.
Install Limelight in the Carlton Street Deck.
Repair North Deck window fenestration.
D-18
AUXILIARY SERVICES DIVISION
PARKING SERVICES
ORGANIZATION CHART
Manager Don Walter
Deck Manager Mike Cosby
Deck Supervisor Anthony Brown
Deck Supervisor Savannah Thigpen
Deck Supervisor Patricia Ross
Night Supervisor Andrew Graff
Electronics Tech III Tysen deDufour
Deck Supervisor Linwood Hill
Operations Manager
Blaine Van Note
Administrative Spec I Susan Weirauch
Communications
Cashiers
Administrative Staff
IT Manager Mark Reynolds
IT Professional Frances Burr
Business Manager Brenda Burke
Accountant Karen Hart
Associate Accountant Robin Porter
Quality Specialist (Vacant)
Enforcement Manager
Mike Volk
Enforcement Supervisors Neal Evans Linda Pack
Enforcement Staff
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AUXILIARY SERVICES DIVISION UNIVERSITY OF GEORGIA BOOKSTORE
Summary of Major Accomplishments
The UGA Bookstore demonstrates a sincere commitment to customer service through
training, reinforcement and measurement that applies to each and every associate. Follett
has clear and concise policies, remains at the top of the industry in use of technology and
hires highly qualified personnel to staff the UGA Bookstore. In addition, store personnel
remain active in the UGA community through facilitation of book signings, special
events, activities with Athletics, Alumni Association and student groups, and engagement
in special committees.
The University of Georgia Bookstore persisted in leveraging customer choice through a
variety of course material options including textbook rental, digital textbooks, custom
textbooks, as well as used and new textbooks.
The bookstore continued to focus on developing new relationships and continuing
successful partnerships with organizations throughout campus. A number of events were
hosted throughout the year within the store and the Bookstore participated in a variety of
events at locations throughout campus. The UGA Bookstore collaborated with the UGA
Alumni Association to host the following events: Alumni Shopping Night, Faculty
Author Reception, Parents Council Breakfast and Graduation Celebrations. Working with
the College of Agriculture and Environmental Sciences, the UGA Bookstore sold UGA
merchandise at the Sunbelt Agriculture Expo in Moultrie, Georgia. Other events included
the 44th
Annual Children’s Literature Conference, Georgia Writers Hall of Fame and the
College of Education’s CSSE Summer Institute Conference. The UGA Bookstore also
worked closely with the Office of the Registrar and Office of the Provost to increase
faculty participation at University of Georgia Commencement events.
As the official bookstore retailer on campus, the bookstore is often approached for
donations, sponsorships, partnerships and other arrangements on campus. Such
participation provides the bookstore with the opportunity to demonstrate that it plays an
active role in the community. More than 50 organizations on campus received donations,
including UGA Graduate School, Finance and Administration, College of Education,
African-American Cultural Center, UGA Alumni Association, Student Life, Graduate
School Outreach and Diversity Office, Homecoming Executive Board, Relay for Life,
UGA Miracle, UGA Office of Admissions, UGA Housing Office, Visitors Center, Office
of Sustainability, College of Agriculture, UGA Gwinnett Campus and many more.
The bookstore maintained an active role on the Commencement Committee and the
Committee on Compliance with Consumer Information. In addition, in collaboration with
the Office of Student Financial Aid, the bookstore continued a program where it offers
$12,000 in annual bookstore scholarships.
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The bookstore once again offered a student spirit T-shirt program in FY 2013 that
directly gave back to student organizations. The shirt was promoted throughout new
student orientation. A portion of the proceeds of every purchase went to student
organizations with the total donation exceeding $10,000 for the second year of the
program.
A comprehensive secret shopper program measured performance with the UGA
Bookstore scoring an average of 92% for FY 2013.
The UGA Bookstore partnered with the UGA Athletic Association to offer merchandise
sales at more than 100 events in FY 2013 including all home football games; men’s and
women’s basketball games; baseball games; gymnastics meets; NCAA events and
commencement ceremonies.
Leveraging the convenience of online shopping with the support of a local store
operation, efollett.com simplifies the online order process to maximize student access and
drive online sales for our campus partners. Our latest enhancements to efollett.com are
focused on enhancing the shopping experience for campus store customers.
Online Site Enhancements
A new top navigation display was implemented to best exhibit all categories and better
align the site with the way our customers shop. Looking closely at the course materials
acquisition process, top navigation now features a new “information” section under books
– providing students more detailed information on the various course materials choices.
Improvements to the course materials results page simplify selection with digital course
materials now displayed alongside print materials, instead of as a separate listing under
Choice, and an “Add to Cart” button attached to individual course materials.
Mobile
It’s vital to have a user-friendly mobile application for customers to browse the store’s
website and purchase merchandise – all in the palm of their hand. Enabled for all mobile
devices – including iPhone®, Blackberry® and Android™ - efollett.com now offers
customers access to the products they want anytime, anywhere, and from any device.
Order Management System
Last fall, Follett introduced a new Order Management System (OMS) to create inventory
transparency across its network, allowing Follett to fulfill orders anywhere, anytime,
through any channel, regardless of order origin. Uniting the fulfillment network
minimizes out-of-stock scenarios and increases assortment access for all customers. This
new system also provides the ability to add direct-ship vendors to the assortments in the
strategic vision of an “endless aisle.”
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Summary of FY 2014 Goals
Goals for the bookstore team have been set in order to continue the mission of making the
University of Georgia Bookstore an engaging customer-focused operation that exceeds
the expectations of the University of Georgia community. In an increasingly competitive
marketplace, the UGA Bookstore will continue to push for an increase in market share
by:
driving course material adoption compliance;
compelling in-store traffic with a robust marketing plan;
driving sales and outreach through an engaging and mobile ecommerce platform;
increasing digital textbook awareness and bookstore capabilities; and
meeting one-on-one with faculty to build relationships;
The UGA Bookstore will make every shopping experience superb by:
continuing to enhance merchandise choice;
sustaining exceptional customer service;
growing overall scores on all Secret Shopper Reports; and
continuing to educate and train staff through a comprehensive Customer Service
Program
The University of Georgia Bookstore will continue to promote the textbook rental
program and collaborate with faculty and vendors to offer course materials that can
generate cost savings for students while ensuring that they come to class equipped to
learn. The bookstore will carry on its exploration of the growing digital textbook
landscape to offer students and faculty leading edge materials.
Target programs to implement includED, Follett’s proprietary ConnectOnce™
technology. IncludED integrates with the Student Information System (SIS) to seamlessly
match students with the correct course materials. The program can be implemented in
two ways:
Student-based: This includED program model delivers all required course materials
across several classes on an individual student basis. This model is fully scalable and can
be implemented to deliver the includED program across an entire institution, department
or cohort.
Course-based: This includED program model delivers all required course materials for a
single class. This approach allows institutions to target their implementation of the
includED program towards specific courses in order to drive efficiencies in the delivery
of required course materials and add entire courses to the includED program as desired.
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Implement booknow+:
For students, booknow+ creates a “one-stop shopping” experience for purchasing and
accessing course materials by integrating with the course registration system to provide a
single link through which students can acquire all their required materials.
Booknow+ will also help in organizing open source digital content in one convenient
location, accessible through the Learning Management System via single sign-on.
Looking forward, this convenient location will soon organize all purchased digital
content as well.
The booknow+ FacultyDiscover™ tool reinvents the adoption process so faculty can:
Search and select any type of content, including open source, video and other
resources.
Read and write reviews of course content.
Collaborate with peers, in order to find the content that is right for their education
needs.
Seamlessly adopt the materials they discover. These adoptions flow directly to the
campus store without the need for cumbersome paperwork and processes.
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Store Director
James Dwyer
Course Materials Manager
Chris Sutton
Team Lead Course Materials
Part-Time
Course Materials
Assistant Director
Robert Bailey
Team Lead Accounting
Part-Time
Accounting
Customer Service Manager
Tracey Holder
Team Lead
Customer Service
Part-Time
Cashiers
Department Manager GM
Chuck Upton
Dept Manager
Concessions
Casey Trevino
Team Lead
GM/ Mail Order
Part-Time
GM
Department Manager Trade
Jonathan Hall
Dept Manager Computers
Cameron Forshee
Team Lead
Trade
Part-Time
Trade
Shipping & Receiving Mgr
Blake Brown
Team Lead
Receiving
Part-Time
Receiving
Gwinnett Bookstore
Team Lead
AUXILIARY SERVICES DIVISION
UNIVERSITY OF GEORGIA BOOKSTORE
ORGANIZATION CHART
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AUXILIARY SERVICES DIVISION UNIVERSITY OF GEORGIA GOLF COURSE
Summary of Major Accomplishments
Fiscal Year 2013 was another successful year for the golf course. Even with a slight
decrease in rounds played, improvements were seen in gross profit, net operating income,
and net income figures. Rounds played for the year decreased by 1.4% from 30,199 in FY
2012 to 29,790 (409 rounds). Gross profit rose $4,756 to $1,326,200. Because of the
increase in gross profit and a 0.7% drop in total operating expenses ($1,784,799), net
operating income improved by $18,112. As was the case in FY 2012, the golf course
facility was closed for 9 days in late April and early May to support the 2013 Stadion
Classic at UGA Web.com Tour golf tournament.
The decrease in rounds played can be attributed to weather conditions. FY 2013 had 23
fewer playing days than FY 2012 due to inclement weather. The increase in gross profit
despite the reduction in rounds can be explained by the types of rounds played during FY
2013. In an effort to elevate the revenue per round figure, the golf course staff once again
focused on bringing in more tournament and outing rounds, which are typically priced
higher than most of the golf course’s regular round fees. In-season tournament rates range
from $44 to $55 per golfer compared to the University rate of $40. Tournament and
outing rounds increased by 696 (16%) in FY 2013. The golf course also offered two
IdealGolfer specials in FY 2013, one during the summer and the other in winter.
IdealGolfer is an online golf round purchasing service that brings golfers and golf courses
together via special daily deals. The IdealGolfer promotions brought the golf course over
750 guaranteed rounds during the slower months of summer and winter.
The operational highlights of the year came from major events held at the golf course. In
early October 2012, the golf course hosted the Women’s NCAA Fall Preview tournament.
This event is held annually at the venue hosting the following spring’s NCAA
Championship. Approximately 18 teams competed and gained valuable experience on the
UGA golf course. May 2013 was a very busy month with two more major events, the
Web.com Tour’s Stadion Classic at UGA and the previously mentioned Women’s NCAA
Championship, being held within a three week period.
The Stadion Classic at UGA had approximately 8,000 people attend throughout the week
despite significant rain and was widely regarded as one of the best events on the
Web.com Tour, which is the main feeder system for the PGA TOUR. Professional golfers
from all over the world competed in the event. More than 450 volunteers and multiple
University units were involved and helped create a first-class event. The units involved
were Food Services, Parking Services, Campus Transit, University Police, Printing,
Campus Mail, UGA Card Services, Controller’s Division, Office of Security and
Emergency Preparedness, and Vending Services. Due to a 4.7% increase in revenue and a
very modest 2.4% increase in expenses, the Stadion Classic at UGA was able to show a
profit of approximately $36,000 versus the $10,000 from FY 2012. Net profits from the
event help fund need-based scholarships at the University.
D-38
The Women’s NCAA Division I Championship saw 24 teams and 6 individuals compete
for the national title. This was the fifth time the golf course has hosted the women’s
collegiate national championship. After 4 rounds of play, the University of Southern
California emerged victorious. By all accounts this championship was one of the best in
the history of the event. GolfWeek, a national golf publication, ranked the UGA Golf
Course as the second best venue for the championship in the past 14 years.
Summary of FY 2014 Goals
Continue efforts to provide an affordable, high quality golf recreation facility for
UGA students, faculty, and staff.
Update the golf course website in order to improve online customer service
interactions with consumers.
Develop promotional initiatives to increase the student, faculty, and staff
awareness of the golf course facility as a recreational option on campus.
Focus on employee training and customer service initiatives.
Explore social media outlets for more consistent golf course promotion.
Maintain the overall condition of the golf course property as much as possible
given ongoing budget cuts.
o Continue to maintain all turfgrass conditions on the course as much as
possible within budgetary restrictions, with the greens being the primary
focus point. In an effort to continue to improve summer bentgrass
management, areas around the greens where water drains onto the putting
surface will be corrected. Excessive moisture can be very detrimental to
bentgrass during the summer months.
Continue to monitor and maintain acceptable golf round pace of play times. The
time necessary to play a round of golf continues to be one of the primary factors
in keeping people from playing more golf. Setting aside four to five hours to play
a round is becoming increasingly difficult for people to do. Efforts to maintain a
reasonable playing time will increase the golfing public’s perception of the
facility and may in turn bring in more play. The current time allotment for an 18-
hole round at the course is 4 hours and 12 minutes, or approximately 14 minutes
per hole.
D-39
YEAR TO PERCENT OF YEAR TO PERCENT OF DATE REVENUE DATE REVENUE
Revenue (1) 1,514,095$ 100.0% 1,503,385$ 100.0%
Cost of Goods 187,895 12.4% 181,943 12.1%
Gross Profit 1,326,200 87.6% 1,321,442 87.9%
Operating Expenses:
Personal Services 1,070,622 70.7% 1,082,383 72.0%Direct Expenses (2) 575,811 38.0% 583,403 38.8%Indirect Expenses 138,366 9.1% 132,370 8.8%
Total Operating Expenses 1,784,799 117.9% 1,798,156 119.6%
Net Operating Income (458,599) -30.3% (476,714) -31.7%
Transfers:
Depreciation 284,599 18.8% 274,052 18.2%Debt Service - 0.0% - 0.0%Other Transfers - 0.0% - 0.0%
Total Transfers 284,599 18.8% 274,052 18.2%
Net Income (743,198)$ -49.1% (750,766)$ -49.9%
UNIVERSITY GOLF COURSEFINANCIAL SUMMARY
FOR THE FISCAL YEAR ENDED JUNE 30, 2013
FY2013 FY2012
(1) Includes a distribution of interest income. (2) Includes a distribution of administrative expense.
D-40
YEAR TO PERCENT OF YEAR TO PERCENT OF DATE REVENUE DATE REVENUE
Revenue 789,174$ 100.0% 752,505$ 0.0%
Cost of Goods 12,967 1.6% 10,996 0.0%
Gross Profit 776,207 98.4% 741,509 0.0%
Operating Expenses:
Personal Services 69,018 8.7% 6,900 0.0%Direct Expenses 680,928 86.3% 725,456 0.0%Indirect Expenses - 0.0% - 0.0%
Total Operating Expenses 749,946 95.0% 732,356 0.0%
Net Operating Income 26,261 3.3% 9,153 0.0%
Transfers:
Depreciation - 0.0% - 0.0%Debt Service - 0.0% - 0.0%Other Transfers - 0.0% - 0.0%
Total Transfers - 0.0% - 0.0%
Net Income (includes donations from prior year) 26,261$ 3.3% 9,153$ 0.0%
Need-Based Donation from Prior Year made in FY 2013 10,000$ -$
Net Income 36,261$ 9,153$
UNIVERSITY GOLF COURSE - STADION CLASSIC AT UGAFINANCIAL SUMMARY
FOR THE FISCAL YEAR ENDED JUNE 30, 2013
FY2013 FY2012
D-41
AUXILIARY SERVICES DIVISION
UNIVERSITY OF GEORGIA GOLF COURSE
ORGANIZATION CHART
Golf Course Manager
Dave Cousart
Assistant Golf Course
Manager
Scott Griffith
Assistant Golf Course
Manager
Matt Peterson Business Manager I
Pam Bowers
Grounds Foreman I
Bobby Gipson
Kyle Rader
Pro Shop Manager
Kevin Booth
Equipment
Mechanic
Micky Wilson
Horticultural
Assistant
Vacant
Grounds Keeper II
Will Woodruff
John Inglett
Antionne Little
Maintenance Staff
22 Part-Time Workers
Facilities Manager I
Clint Udell
Pro Shop/Driving
Range/Starter Staff
27 Part-Time Workers
Bulldog Café
Food Service Worker II
Courtney Odom
Bulldog Café Staff
4 Part-Time Workers
D-42
AUXILIARY SERVICES DIVISION
UNIVERSITY PRINTING DEPARTMENT
The University Printing Department provides graphic design and offset printing services
for the University community, other University System of Georgia institutions and
several state agencies. Housed in its own building, the department uses two large-format
offset printing presses and a full range of bindery equipment to produce brochures,
posters, magazines, manuals, journals, books and specialty items. Two smaller presses
are used to print business cards, letterhead, envelopes, note cards and invitations. Pre-
press services include conceptual and design services along with a state-of-the-art,
computer-to-plate system. Customer-provided digital files are closely inspected by pre-
press staff to ensure the files are ready to plate before printing. The Printing Department
continues to be recognized for top-quality printing, innovative graphic design services,
and its delivery of finished goods on or before scheduled delivery dates.
Summary of Major Accomplishments
Fiscal year 2013 was positive in a number of ways. While revenue was only slightly
higher than the previous fiscal year, net income showed a vast improvement of over
$175,000. It is important to note that total revenue for FY 2013 is in line with pre-
recession years of 2005, 2006, and 2007. The approved budget for net income was met.
A total of 2,517 jobs were produced during the year (see Table 1), which represents an
impressive 267 job increase from the previous year. Over half the jobs printed during the
year were also designed at the Printing Department.
While the UGA Athens campus continues to provide most of the workload for the
Printing Department, jobs were also produced for other University System institutions:
Valdosta State University, Kennesaw State University, Georgia College and State
University, and Athens Technical College. Other state agencies taking advantage of the
department’s services included the Governor’s Office of Highway Safety, Department of
Education and Board of Regents.
With a continued increase in production, the department’s equipment configuration
continues to be adequate. This is due to wise and timely equipment purchases. The four-
color Heidelberg press continues to be the main workhorse for the department.
A major improvement project began in the latter part of FY 2013. The existing HVAC
system in the Printing Building has been in operation since 1978. Due to the age of the
system, parts are no longer available and the efficiency had become less than desired.
Installation of a new HVAC system began in June, with a completion date set for early
November.
A new staff member was hired to increase revenue and create a greater presence for the
Printing Department on campus and throughout the state. This individual has a strong
background in printing sales and marketing and will begin work July 1.
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Due to the large amount of machinery in a print production environment, work-place
injuries are quite common. However, University Printing operated the entire FY 2013
with no work-place injuries.
Summary of FY 2014 Goals
University Printing has the responsibility and privilege of producing printed materials
that are seen by a diverse audience throughout the nation and the world. These printed
pieces represent the University, its schools and various departments. Through hard work,
an acute attention to detail and a desire to produce work that is better than anyone else,
University Printing will continue to provide top-quality customer service, graphic design
and print production in a timely manner and at a competitive price.
With the hiring of a sales and marketing representative, an emphasis will be placed on
increased revenue.
Equipment maintenance will be emphasized in order to avoid needless down time.
Staff cross-training, especially in the production area, will be ongoing.
In addition, University Printing will continue to strive to become a model for other
university printing departments to emulate.
D-44
MONTH FY 13 FY 12 FY 13 FY 12 FY 13 FY 12 FY 13 FY 12 FY 13 FY 12 FY 13 FY 12
July 109 49 4 10 8 4 5 9 10 8 136 80 56 70.0%
August 235 137 22 17 14 16 14 27 8 7 293 204 89 43.6%
September 163 250 15 10 6 19 15 32 7 6 206 317 (111) -35.0%
October 225 142 18 16 12 7 21 24 4 5 280 194 86 44.3%
November 149 117 20 9 12 7 19 19 4 4 204 156 48 30.8%
December 80 101 10 16 7 15 11 13 5 4 113 149 (36) -24.2%
January 152 82 21 15 9 11 12 18 2 2 196 128 68 53.1%
February 154 123 13 23 11 13 16 15 2 2 196 176 20 11.4%
March 115 165 14 18 12 10 10 13 7 4 158 210 (52) -24.8%
April 147 124 18 20 18 16 17 25 2 4 202 189 13 6.9%
May 139 148 12 16 30 20 25 20 7 4 213 208 5 2.4%
June 225 167 33 18 37 24 21 25 4 5 320 239 81 33.9%
TOTAL 1893 1605 200 188 176 162 186 240 62 55 2517 2250 267 11.9%
75.2% 71.3% 7.9% 8.4% 7.0% 7.2% 7.4% 10.7% 2.5% 2.4% 100.0% 100.0%
Percent of Total
$5001 and Over Total
Increase / Decrease
UNIVERSITY PRINTING DEPARTMENT
JOB REPORT - FY 2013
$1 - $250 $251 - $500 $501 - $1000 $1001 - $5000
D-45
AUXILIARY SERVICES DIVISION
UNIVERSITY PRINTING DEPARTMENT
ORGANIZATION CHART
Manager
Max Harrell
Sales & Marketing
Representative
Part-Time
Vacant
Assistant Manager
Jeff Allen
Senior Graphics Designer
William Reeves
Senior Graphics Designer
Ken Storey
Graphics Technician II
Diane Stanford
Senior Graphics Designer
Sam Pittard
Print Production
Supervisor
Joe Morgan
Offset Press
Operator IV
Steve Allen Bindery Operator II David Hauntsman
Offset Press Operator
III
Walter Harper
Bindery Supervisor
Glenn Morris
Materials Handler IV Lee Faust
Offset Press Operator II
Roger Brown
Offset Press Operator
IV
Clayton Cooper
Part-Time Delivery
Chris Morris
Graphics Technician II
Ronda Wynveen
Administrative Assistant II
Sara Hensley Associate Accountant
Tonya Seay
Printing Estimator
Debbie Bridges
Editorial & Production Manager
Richard Marr
Student Worker Spencer Pierce
D-47
AUXILIARY SERVICES DIVISION VENDING SERVICES
Vending Services oversees the contracted services of 469 vending machines and 32
support machines throughout campus. The University has contracted its vending
requirements with Coca-Cola Enterprises, Inc. and has a long time-tested, positive
working relationship with that entity and its subcontractors. Products are regularly
analyzed for customer satisfaction, current trends and demands so that Vending Services
consistently offers the best choices to faculty, staff, and students.
Summary of Major Accomplishments
The manager of Vending Services prepared the necessary documentation for Procurement
to re-bid the Vending Contract. The Vending Contract went out for bid in March and in
April it was awarded to Coca-Cola Refreshment. The changes from the previous contract
are as follows:
Coke
Price change for carbonated soft drinks (CSD):
12oz cans from $.75 to $1.00
20oz bottles from $1.25 to $1.50
Energy drinks from $2.00 to $2.25
The commission rate for PowerAde increased from 40% to 48%. Coca-Cola Refreshment
will guarantee the University a minimum annual commission of $385,000 for all Coke
products.
Vend (sub-contractor for Coke)
Commission rates for all Vend products, with the exception of coffee and hot chocolate,
decreased by 1%, (from 25.5% to 24.5%)
Commission on coffee and hot chocolate decreased 5.5% (from 30% to 24.5%)
Five old snack machines were replaced with current model snack machines.
Three coke machines and one large snack machine were placed in Russell Hall (HSC)
and one coke and one small snack machine were placed in Brown Hall (HSC).
The manager of Vending Services met with the Red & Black to discuss the removal of
old newspaper racks, replacing existing racks with new racks and adding locations for the
Red & Black. Eight old newspaper racks were removed and a number of old Red &
Black racks were replaced.
D-48
The necessary documentation for the new ATM contracts was prepared and the removal
and installation of the new ATM machines was coordinated. The Manager of Vending
and Solicitation was established as the point of contact with the various banks for any
problems with the ATMs.
The contract was awarded to the following banks:
Wells Fargo
Bank of America
SunTrust
Regions Bank
As a result of the new ATM contracts, commissions increased 29%.
Overall, the net commissions were down compared to FY2012. Coke was down 9% and
Vend was down 6%. The economy continues to play a role in the downward trend of
vending commissions on the UGA campus.
Summary of FY 2014 Goals
Vending Services will continue to provide excellent service and products to our
customers.
In collaboration with Coca-Cola, Vending Services will strive to provide coke and snack
machines in various buildings on the Health Science Campus and replace outdated snack
machines on the UGA main campus.
Vending Services will maintain its work with Campus Life and other UGA Departments
to address solicitation problems and continue to educate faculty, staff, and students on the
policies which govern solicitation.
D-49
NO. Machines Products Gross Sales Commissions
140 Candy, crackers, peanuts, gum, markers, pastry, chips
$ 492,240.81 $ 118,266.17
15 Coffee & Hot Chocolate $ 7,102.29 $ 2,130.69
2 Cold Food $ 20,904.92 $ 5,236.15
Milk $ 18.09 $ 4.62
Griffin $ 4,018.76 $ 1,014.22
Gwinnett $ 2,548.59 $ 712.96
Total Vend Sales $ 526,833.46 $ 127,364.81
308 Coke Cans & Bottle Drinks $ 731,929.86 $ 324,274.10
Total = 465 Total Vend & Coke Sales $ 1,258,763.32 $ 451,638.91
Commission Paid to Georgia Center $ (5,444.46)
Vend Adjustment $ 177.14
Bulldog Bucks Usage Fee $ (11,581.30)
Coke Differences with Bulldog Bucks Debit $ (2,777.07)
Refunds from Bulldog Bucks $ 24.75
Subtotal $ 432,037.97
Interest Income $ 1,077.24
ATM Commissions $ 102,812.00
TOTAL COMMISSIONS $ 535,927.21
D-50
AUXILIARY SERVICES DIVISION
VENDING SERVICES
ORGANIZATION CHART
Auxiliary Services Division
Director
Douglas Ross
Vending and Solicitation
Manager
Mike Ward
D-52
AUXILIARY SERVICES DIVISION FOOD SERVICES
Meal plan sales remained strong with 7,966 participants. This was approximately 110.5%
of Housing’s room capacity excluding Resident Assistants. The division realized a 7.4%
decrease in meal plan sales from FY 2012. However, this decrease is due largely to the
decrease in First Year students for Fall 2012. In Fall of 2011, 5,517 First Year students
accepted admission and enrolled in classes. In an effort to curtail the number of First
Year students entering UGA, the number accepted in Fall 2012 was reduced, resulting in
admission of 4,970 students. In addition, Rutherford Hall was taken offline, reducing the
number of on campus beds by 159.
The contract rates for the two meal plan options for FY 2013 were as follows:
Contract Semester Average Cost
Rate Payment Per Day
5-Day $3,680 $1,840 $19.89
7-Day $3,882 $1,941 $15.05
Summary of Major Accomplishments
The 2013 Princeton Review rated UGA Food Services as 20th in its Best Campus Food
Rankings. The division was represented at the 2013 Finance & Administration Employee
Recognition ceremony with a finalist in the Tough Dawg category.
The University of Georgia was ranked as the 5th
healthiest college in the United States.
Food Services contributed to this ranking by offering nutrition counseling and eating-
smart courses for students on the meal plan.
UGA Food Services was the recipient of favorable press and was featured in the
following publications:
Newspapers:
Athens Banner-Herald Red and Black
Columns USA Today
The Augusta Chronicle
Trade Publications:
Food Services Director On Campus Hospitality
Food Management Bulldog Families
Campus Dining Today Georgia Magazine
Southeast Food Service News
In FY 2013, the division was recognized with two Loyal E. Horton Dining Awards,
bringing the division’s overall total to 71. Food Management recognized the division
with the “Best in the Business” Campus C-Store Award. The receipt of these awards
brings the total number of national awards to 80.
D-53
The division has been very successful in recruiting student employees and maintains a
waiting list for student employment.
Staff members serve in numerous professional capacities for the National Association of
College and University Food Services (NACUFS) to include regional president and
internship committee member. The division continues to serve as a host site for the
Association of College and University Housing Officers-I (ACUHO-I) internship
program and served as the host for the organization’s March 2013 meeting.
Community support for the homeless in the Athens area is provided by the division
through the Full Plate Food Recovery Program. During FY 2013, the division donated
18,156 pounds of food to Full Plate and 16,256 pounds to the Northeast Georgia Food
Bank. Staff members also participate in numerous local advisory committees such as the
Athens Technical College Occupational Advisory Committee and the Oconee High
School Technology/Career Advisory Committee. Food Services also participated in the
Adopt-a-Class and Young Dawgs programs through the local schools.
One of Food Services’ chefs was chosen to participate in the Regional Culinary
Challenge competition. The chef at The Village Summit received fourth place and a
silver medal for the recipe seared duck with pancetta and chevre polenta, thyme butter
carrots, sautéed arugula and spiced Madeira cherry jus.
The division also provided catering services for the fourth annual Stadion Classic at UGA
Golf Tournament held at the University this year.
Summary of FY 2014 Goals
Increase meal plan sales by expanding off-campus student participation and
increasing seven-day meal plan sales.
Win three additional Loyal E. Horton awards bringing the division’s total to 74.
Retain the division’s top 1% customer benchmarking ranking for 2014.
D-54
AUXILIARY SERVICES DIVISION
FOOD SERVICES
ORGANIZATION CHART
Executive Director
Jeanne J. Fry
Asst Director
Business Services
Cynthia Malcolm
Business Manager
Carol Eidson
Business Office Human Resources
IT Senior Manager
Scott Cohenour
IT Department
Asst Director
IT /Bulldog Bucks
Bill McGee
Business Manager
Ginny Hamilton
Assoc Director Retail
Operations & Catering
Susan Van Gigch
Catering Manager
Wayne Pahl
Commissary
Executive Chef
Paul Oesterle
Retail Sales
Manager II
Gerard Hinkley
Bulldog Café
Tate Café
Taste of Home
Café
Retail Manager II
Tamala Foreman
Red Clay Café Eateries
Dawg Snacks Dawg Bone
Bone Appetit Creamery
Dawg Bites Village
Market
‘Tween the
Pages
Materials Manager
Brooks Oliver
Central Food
Storage
Facilities Manager
Sammy Johnson
Maintenance
HR Specialist III
Kris Ingmundson
Assoc Director
Meal Plan Operations
Chef Bryan Varin
Bolton Dining
Commons
Manager II
Art DiFrancesco
Chef
Vacant
Oglethorpe Dining
Commons
Manager II
Chef
Darnell Tate
Chef
Tim Neal
Snelling Dining
Commons
Manager II
Robert Irwin
Chef
Don Law
Village Summit
Manager II
Bryan Haymans
Chef
Shelly Orozco-
Marrs
Marketing
Coordinator
Allison Harper
Graphic Designer
Scott Sanders HR Coordinator
Beverly Sexton
Nutritionist II
Catering Chef
Richard Dwyer
Dawg Pause
D-74
AUXILIARY SERVICES DIVISION FOOD SERVICES
UGACARD SERVICES BULLDOG BUCKS
UGACard Services manages the Bulldog Bucks debit card system. Established in 2004,
Bulldog Bucks facilitates more convenience for students, faculty and staff of the
University by allowing their UGACard to be an easy access tool for accomplishing their
work and studies. The Bulldog Bucks program offers the University community the ease
of paying for on-campus services by utilizing the campus ID card and allows for easy
deposit of funds via Student Accounts. Bulldog Bucks also brings together the University
with the Athens community by encouraging the use of the UGACard for payment.
UGACard Services provides service to over 350 locations on and off-campus.
Total revenue for UGACard Services for Fiscal Year 2012 was $320,509, and the total
revenue for UGACard Services for FY 2013 was $345,828—an 8% increase from FY12.
The total deposits for FY13 were $2,431,110—a 5% decrease from FY12 at $2,689,939.
UGACard Services and Bulldog Bucks continue to seek avenues to increase revenue both
on and off-campus by offering more opportunities for students, faculty and staff. Some of
these opportunities include additional Pay for Print/Off the Glass locations, more off-
campus merchants and expansion of support options offered via UGACard Services to
include hand-key readers and POS equipment.
Summary of Major Accomplishments
UGACard Services primary servers have been moved to the Boyd Data Center as part of
a campus-wide initiative.
UGACard Services staff developed and implemented the next generation account
management system for Bulldog Bucks, replacing the Blackboard Card Office for
viewing account activity statements online.
UGACard Services upgraded the Blackboard system in the spring of 2013. Instruction on
how the new system works was implemented for the combined Auxiliary Services IT
staff to ensure a solid support system once the system is online.
Summary of FY 2014 Goals
The department will work to enhance the ability of employees to use and receive the
benefits of Bulldog Bucks by collaborating with the administration to establish employee
direct deposit and/or payroll deduction options for making Bulldog Bucks deposits.
UGACard Services will continue to work on the pay-for-print server upgrade for all
departments across campus. This will ensure the University community is working on
current systems. Pay-for-print offers a very cost-effective way for departments to control
D-75
printing, allowing for increased usage and a method to reduce redundant fail while
ensuring continued service.
UGACard Services will work with vendors to ensure the current Handkey solution is
stable and available to Ramsey and Housing beyond the June 31, 2014 date if necessary.
UGACard Services will upgrade the Athletic Ticketing program to interface with the new
Blackboard system. This will include interfacing to the donation site and away ticket
distribution web portal.
UGACard Services will receive training on the new Blackboard system in fall of 2013.
UGACard Services will present at the Auxiliary Service Council of Georgia and
Blackboard Southeastern Users group. This presentation will share with the users the new
mobile apps developed for our users to enhance customer service.
UGACard Services will start to upgrade all off campus and on campus VX570 to IP
connection over dial up to reduce time out errors in system communication.
UGACard Services will continue to work with EITS on the deployment of WEPA kiosk
for printing solutions across campus that accepts Bulldog Bucks and VTS cards as
payment.
UGACard Services staff will continue to review all services and procedures to ensure the
best possible decisions are made to move toward all goals. Automated reconciliation
processes to rule out manual entry errors will continue to be used and expanded.
Additional cross-training and back-up support for every position is planned and will help
ensure that the department is able to meet the goals and objectives that best serve the
University.
UGACard Services security audit will be performed to ensure compliance with all
University policy and procedures
D-76