Christchurch News

Winter 2015

www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha

and welcome to the first edition of Christchurch News

MERRY CHRISTMAS

Let’s party!

WWH’s 50th AnniversaryChristchurch Court celebrated Wales & West Housing’s 50th Anniversary with a very well attended party on Friday 10th July.

Entertainment was provided by Paul, the tenor from Rhayader, who has a magnificent voice.

“The lovely two course meal was provided by Hotel Commodore, which everyone enjoyed. Twenty five residents attended and we all had a wonderful time” said Olivia Mphela, former scheme manager at Christchurch Court.

103rd Birthday CelebrationsVera Vaughan was born on the 2nd of September 1912. She moved into Christchurch Court 29 years ago on the 18th of August 1986 and recently celebrated her 103rd birthday with friends at the scheme. Congratulations Vera, from all at Wales & West Housing!

We managed to speak to eleven residents during our drop in session in July this year. Thank you all for taking the time to chat to us to tell us your views of Christchurch Court.

We asked you to rate Christchurch Church as a place to live for you, where 1 is poor and 10 is excellent. We averaged your ratings, resulting in a score of 8.4 out of 10

of you really liked living here and you felt safe

of you supported the idea of making the alcove into a comfy corner (2 were not concerned and 2 disliked the idea)

of you said there was less to do now than when you first moved in

of you said there are activities going on, but other residents don’t join in.

8.4

You said:

We are currently doing visits with each resident to find out about your individual service needs and support you require.

We have the Make a Difference to Your Community grant, should you want to get together to run social activities or events at Christchurch Court. Please feel free to share your ideas on the comments sheet at the end of this newsletter.

What we are doing:

8

8

2

2

Communal lounge and service chargesWe understand that when we hold staff meetings in the communal this means that it is not available to residents. That is why we take great care to ensure that no residents’ activities are taking place in the lounge when we book meetings.

As a thank you for use of the facilities, each time a staff meeting isbooked, we give £15 per half day to the scheme, which is then used to reduceeveryone’s service charge.

We are checking that all meetings are being recorded and the correct amountsallocated. By the end of 2015 the scheme will have been credited with £300 for staff use.

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Christchurch News | Winter 2015

Reporting a Repair

Please don’t wait until the next time you see your scheme manager to report a repair. If you need to report a repair, you can either:

• Ring the Customer Service Centre

0800 052 2526• Or email us via:

contactus@wwha.co.ukOur staff will take the details of the repair and ensure we have an up-to-date contact number, in case we need to call you back.

Once you have reported a repair, our contractor will contact you to make an appointment to carry it out. If you need to change the appointment, please contact us or the contractor as soon as possible to rearrange.

Occasionally our contractor may call without an appointment if they are in the area. They will only carry out the repair if it is convenient for you.

Meet the TeamBelow are the staff who are responsible for Christchurch Court.Former scheme manager Olivia Mphela has left WWH to concentrate on completing her university studies. A member of staff will be present on the following days:

Monday Lynda HowardWednesday / Friday Amy ParryThursday Karen LewisScheme managers will be here in the mornings, their start and finish times may vary. There will be no scheme manager on a Tuesday.

Karen LewisAmy Parry

Lynda Howard

Christchurch News | Winter 2015

www.wwha.co.uk | 0800 052 2526 | Twitter: @wwha | 3

Marcelle Mackay

... please use the pull cord to speak to our Customer Service Centre.

We want to ensure we’re providing the service needed by you. We will be speaking to every resident to better understand their needs and how these can be met, if not already.

Members of staff will be calling on you at convenient times to have this conversation.

If you need help...

Christchurch News | Winter 2015

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Tell us your views...Please send us your comments by completing and returning this page to your scheme manager’s office.

For more information contact Marcelle Mackay, Housing Officer on:07929 201424 or email marcelle.mackay@wwha.co.uk