1your partners in delivering successful change
Hilary SmallPrincipal consultant
Collaboration, sharing knowledge and improving delivery within local government
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• Programmes may ‘emerge’• Often no clear ending• vision ‘fades’ or is overtaken
• Multiple types• embedded• isolate• portfolio
• Multiple roles• R&Rs often moulded around leadership
• Greater involvement with operations
The programme environment is difficult
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• Ensure integration of change into business
• Realise benefits
• Monitor programme• Control programme
• Negotiate agreement• Champion change
• Manage governance• Direct communications
Strategy Stakeholder Resource Delivery and integration
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• Facilitate vision / manage business case
• Determine blueprint• Structure programme
• Execute procurement / resourcing strategy
• Manage (internal) programme funding
• Manage programme resources
Areas of responsibility, key performance areas
Programme management activity is divided into four areas of responsibility, each with three or four key
performance areas (KPAs). KPAs have either a (broadly) external or internal focus
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Accountabilities and responsibilities - fragment
Programme Sponsor
Programme Director
Programme Manager
Strategy Management:Facilitating the vision / managing business cases
Accountable for:the business vision and committing to the changes to the organisational capabilities entailed by the vision.
Accountable for:developing and maintaining the business case for the life of the programme.
Advises:on the development of the vision. Authorises:project business cases within the programme.
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• Accountable: owns resources and decides how they should be used
• Authorise: formally accepts accountability
• Ensure: must take management action to make something happen
• Responsible: makes sure of something by doing it or delegating it
• Advise: is proactive but bears no responsibility for action; is judged expert
• Assure: checks that something is done (monitors / evaluates)
• Approve: assures as an expert in product / process
• Consulted: passive and bears no responsibility for action; is judged expert
• Informed: is kept aware of activities and actions
Extended RACI for programme governance
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15your partners in delivering successful change
Thank you
