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COMMUNICATION
Communication: Process of sending and receiving
messages
Nonverbal - communicating without the use of words
Kinesics: body language
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NON-VERBALCOMMUNICATION
(TOTALOF9)
Vocalization: sighs, groans, laughs
Eye Contact
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CONTINUENON-VERBAL
Touch
Proxemics (management of space)
Humans are territorial like animals
How do you react when someone is a
Close talker?
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CONTINUENON-VERBAL
Dance
Signs
Sign Language
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CONTINUENON-VERBAL
Visual Art Forms
Edvard Munchs The Scream
http://upload.wikimedia.org/wikipedia/en/f/f4/The_Scream.jpg -
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COMMUNICATION: VERBAL
Verbal: communication through the use of words and
includes paralanguage.
Paralanguage: The way we say our own words
(volume, stress, pitch)
Process of Symbolic Speech
The Process of Symbolic Speech is a bridge between
the speaker and listener where private ideas are made
public.
Communication is successful when the listener hears
the same message the speaker sends.
Communication breaks down if the decoded (heard)
message is different from the encoded (spoken)
message.
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MESSAGEMODELDIAGRAM
Sender (initiates) Receiver
-idea -message
-encoding -decoding
-message -idea
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VERBALCOMMUNICATION (CONT)
(a)The speaker is influenced by four factors:
(1)Words known. Limited by own vocabulary
(2)Estimation of whether or not words suit hisaudience (age, background, technical expertise)
(3)Assessment of social context (cursing around
friends or grandparents)
(4)Types of words associated with ideas tocommunicate (Shut up, Be quiet, Settle down)
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CONTINUEPROCESS
(b) SendingHas an idea and chooses words to convey it.
(c)Message
(d)Receivingthe message faces distracters (noise,
volume)
(e)Interpretingno assurance symbols will be interpretedas the speaker intended
(f)Listenerone who reacts to message conveyed. Howlistener reacts is dependent upon past experiences
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PROBLEMSWITHTHE
MESSAGEMODEL(TOPOFPAGE4)
Language is ambiguouslistener must determine whichof the possible meanings of an expression is the one thespeaker intended
What the speaker is referring to is vague
Listener fails to recognize the speakers intentions
Ill be here tonight (prediction? promise? threat?)
We speak non-literally (sarcasm, euphemisms)
We speak indirectlywe are communicating more than
what our words say Did you drive today means, Can I get a ride home?
Speaker and listener do not share similar backgrounds orexperiences
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CONTINUEPROBLEMS(M IDDLEOFPAGE4)
Dialectical differences
Regional: pop or soda; hoagie, sub, or hero.
Pronunciation: water, aunt, Acme
British/American: biscuit/cookie, truck/lorry,trunk/boot
Languageis a learned shared patterned systemof arbitrary vocal symbols through which asociety interacts and communicates in terms of a
common cultural experience