Download - Introduction To Knowledge Management
Introduction to Knowledge Management
The World Has Changed
Knowledge economyDemocratization of knowledge
Knowledge workers – 21st century set of literaciesPerfect Storm
Its Social
Everything is going social
Web 2.0Enterprise 2.0
KM 2.0Library 2.0
Management 2.0Project Management 2.0
Education 2.0Government 2.0
Politics 2.0Learning 2.0
World 2.0People 2.0
WE have ungated access to whats going on in the world.
WE have a voiceWE can influence things
WE are participantsWE wish to make a difference
WE can no longer be misled or controlled
WE can collaborate, innovateSocial tools enable this…
Our mindset/willingness/awareness enables this…
Organizations existTo serve a mission
To make moneyFor legal reasons
The only sustainable competitive advantageIs an organizations ability
to learn faster than the competition.- Peter Senge, Author of the Fifth Discipline
Organizations are people
People have knowledge
Groups have knowledge
Companies have knowledge
DataNumbers, words, images (symbols)
Information Sets or patterns of data
KnowledgeGain of understanding from sharing, analysis and
experience
Explicit vs Tacit
On paperIn your head
Baking bread story
What is Knowledge Management?
Many, many definitions…
KISS:“Connecting Those Who Know
With Those Who Need to Know”
What Value Does KM Provide?
Knowledge CreationKnowledge RetentionKnowledge Transfer
Raise Awareness
Helps you make better decisions - or the same decision fasterStimulates innovation and growth
Makes it easier to find relevant knowledge, info and resourcesHelps you leverage existing expertise and experience
Makes us more agile, sustainable and viable
Oh, ok, so it’s technology…
NO. It’s enabled by technology…
Its People, Process and Technology
People Process TechnologyTacit KnowledgeCommunities of PracticeKnowledge Sharing EventsStorytellingMentoring
After Action ReviewsOpen SpaceAppreciative InquiryKnowledge MapCapability MapValue Network AnalysisExpertise LocationLessons LearnedSocial Network AnalysisOrganizational Network Analysis
Web 2.0Sharepoint IMPodcastsPresenceRSS
People sharing what they knowProcesses to help people EFFECTIVELY share what they know
Technology to help EFFICIENTLY share what they know
So is it HR or IT?
yup
or training or learning or marketing or commsor quality or strategy?
History of KM
TQM (TQL)BPR (BPI)
CRM (BI, CI, SI)KM (TM)
Implications of KM GenerationsKM Generation
Knowledge Carrier
Type of Knowledge
Implications
1st Artifacts Explicit Infrastructure for acquiring, organizing, sharing and reusing knowledge
2nd Individuals Tacit Individual behavior, capturing & exchanging knowledge
3rd Networks Emergent Network connectivity, group collaboration and synergy
KM Levels
Personal KMSocial KM
Organizational KM
Personal KM
Personality type indicators Know how to deal with others
Share your photos, videos, presence, thoughts, documents, friends, knowledge, wisdom, voice, etc.
Social KM
Network emergenceMentoring
Open space, appreciative inquiry
Cafes, buzzStorytelling
Organizational KM
Enterprise appsCommunities of practice, expertise location, best practice transfer
Knowledge market, talent market
Learning organization - agility
Personal masteryBuilding shared vision
Team learningMental models
Systems thinking
Common Fears and Misconceptions• If I share what I know,
then its gone• Its not safe to share what
I know• What if someone shares
knowledge that is wrong• I don’t think others will
share valuable knowledge with me• I don’t have time to share
MAKE Awards2008 Most Admired Knowledge Enterprises
• Accenture (Global) • Apple (United States) • BP (United Kingdom) • BBC (United Kingdom) • Ernst & Young (Global) • Fluor (United States) • GE (United States) • Google (United States) • Wipro Technologies (India)• IBM (United States)
• Infosys Technologies (India) • Intel (United States) • McKinsey & Company (Global) • Microsoft (United States) • Nokia (Finland) • Royal Dutch Shell (The Netherlands/UK) • Samsung Group (S. Korea) • 3M (United States) • Toyota (Japan) • Wikipedia (Global)
What can I do tomorrow morning?Org Network AnalysisSocial Bookmarking
BlogsWikis
PodcastsCommunities of Practice
Org StorytellingMentoringSecondlife
Knowledge Sharing SurveyKnowledge Sharing Events
KM TrainingAfter Action Review
IncentivizeNewsletters
Internal/External NetworkingFacebook