Introduction to Knowledge Management

The World Has Changed

Knowledge economyDemocratization of knowledge

Knowledge workers – 21st century set of literaciesPerfect Storm

Its Social

Everything is going social

Web 2.0Enterprise 2.0

KM 2.0Library 2.0

Management 2.0Project Management 2.0

Education 2.0Government 2.0

Politics 2.0Learning 2.0

World 2.0People 2.0

WE have ungated access to whats going on in the world.

WE have a voiceWE can influence things

WE are participantsWE wish to make a difference

WE can no longer be misled or controlled

WE can collaborate, innovateSocial tools enable this…

Our mindset/willingness/awareness enables this…

Organizations existTo serve a mission

To make moneyFor legal reasons

The only sustainable competitive advantageIs an organizations ability

to learn faster than the competition.- Peter Senge, Author of the Fifth Discipline

Organizations are people

People have knowledge

Groups have knowledge

Companies have knowledge

DataNumbers, words, images (symbols)

Information Sets or patterns of data

KnowledgeGain of understanding from sharing, analysis and

experience

Explicit vs Tacit

On paperIn your head

Baking bread story

What is Knowledge Management?

Many, many definitions…

KISS:“Connecting Those Who Know

With Those Who Need to Know”

What Value Does KM Provide?

Knowledge CreationKnowledge RetentionKnowledge Transfer

Raise Awareness

Helps you make better decisions - or the same decision fasterStimulates innovation and growth

Makes it easier to find relevant knowledge, info and resourcesHelps you leverage existing expertise and experience

Makes us more agile, sustainable and viable

Oh, ok, so it’s technology…

NO. It’s enabled by technology…

Its People, Process and Technology

People Process TechnologyTacit KnowledgeCommunities of PracticeKnowledge Sharing EventsStorytellingMentoring

After Action ReviewsOpen SpaceAppreciative InquiryKnowledge MapCapability MapValue Network AnalysisExpertise LocationLessons LearnedSocial Network AnalysisOrganizational Network Analysis

Web 2.0Sharepoint IMPodcastsPresenceRSS

People sharing what they knowProcesses to help people EFFECTIVELY share what they know

Technology to help EFFICIENTLY share what they know

So is it HR or IT?

yup

or training or learning or marketing or commsor quality or strategy?

History of KM

TQM (TQL)BPR (BPI)

CRM (BI, CI, SI)KM (TM)

Implications of KM GenerationsKM Generation

Knowledge Carrier

Type of Knowledge

Implications

1st Artifacts Explicit Infrastructure for acquiring, organizing, sharing and reusing knowledge

2nd Individuals Tacit Individual behavior, capturing & exchanging knowledge

3rd Networks Emergent Network connectivity, group collaboration and synergy

KM Levels

Personal KMSocial KM

Organizational KM

Personal KM

Personality type indicators Know how to deal with others

Share your photos, videos, presence, thoughts, documents, friends, knowledge, wisdom, voice, etc.

Social KM

Network emergenceMentoring

Open space, appreciative inquiry

Cafes, buzzStorytelling

Organizational KM

Enterprise appsCommunities of practice, expertise location, best practice transfer

Knowledge market, talent market

Learning organization - agility

Personal masteryBuilding shared vision

Team learningMental models

Systems thinking

Common Fears and Misconceptions• If I share what I know,

then its gone• Its not safe to share what

I know• What if someone shares

knowledge that is wrong• I don’t think others will

share valuable knowledge with me• I don’t have time to share

MAKE Awards2008 Most Admired Knowledge Enterprises

• Accenture (Global) • Apple (United States) • BP (United Kingdom) • BBC (United Kingdom) • Ernst & Young (Global) • Fluor (United States) • GE (United States) • Google (United States) • Wipro Technologies (India)• IBM (United States)

• Infosys Technologies (India) • Intel (United States) • McKinsey & Company (Global) • Microsoft (United States) • Nokia (Finland) • Royal Dutch Shell (The Netherlands/UK) • Samsung Group (S. Korea) • 3M (United States) • Toyota (Japan) • Wikipedia (Global)

What can I do tomorrow morning?Org Network AnalysisSocial Bookmarking

BlogsWikis

PodcastsCommunities of Practice

Org StorytellingMentoringSecondlife

Knowledge Sharing SurveyKnowledge Sharing Events

KM TrainingAfter Action Review

IncentivizeNewsletters

Internal/External NetworkingFacebook