![Page 1: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/1.jpg)
![Page 2: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/2.jpg)
IT Balanced Scorecard
Dalibor Uremovid
KING ICT d.o.o.
![Page 3: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/3.jpg)
Sponzori
![Page 4: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/4.jpg)
![Page 5: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/5.jpg)
Zašto IT BSC?
• 95% zaposlenika nije upoznato i/ili ne razumije organizacijsku strategiju
• 90% ne uspijeva izvršiti zacrtanu strategiju
• 86% raznih timova po projektima raspravlja o strategiji manje od 1 sata na mjesec
• 70% organizacija ne povezuju inicijative srednjeg menadžmenta sa strategijom
• 60% organizacija ne povezuje strategiju s budžetom
—Balanced Scorecard Collaborative (2004)
![Page 6: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/6.jpg)
Zašto IT BSC (2)?
1. Formuliranje (uobličavanje) strategije
2. Pradenje realizacije strategije
• Svi govore o nadzoru, kontroli, izvješdivanju
• 4M’s (Motivate, Manage, Monitor, Measure)
• CobiT 4 domene -> Monitor and Evaluate
• ISO standardi – Plan Do Check Act ciklus
• You can’t manage what you don’t measure! (Dr. W. Edwards Deming ili F. John Reh ili Peter Drucker ili ...)
• ...
![Page 7: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/7.jpg)
Sadržaj predavanja Zašto?
BSC
IT BSC
Alati za BSC
MS PPS 2007
Step By Step
Zaključak
![Page 8: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/8.jpg)
Balanced Scorecard (BSC)
![Page 9: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/9.jpg)
IT BSC
BSC perspektive IT BSC perspektive
Financije Doprinos organizaciji
Korisnici Orijentacija prema korisnicima
Interni procesi Operacijska izvrsnost
Učenje i razvoj Orijentacija prema bududnosti
![Page 10: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/10.jpg)
Strateška mapa
![Page 11: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/11.jpg)
Mjere
Perspektiva Cilj Mjera
Doprinos organizaciji Povedanje učinkovitosti procesa
Broj aktivnosti procesa u jedinici vremena
Orijentacija prema korisniku
Zadovoljstvo korisnika Ocjene upitnika poslovnih sektora
Operacijska izvrsnost Performanse razvoja
Mjere funkcijskih točaka za produktivnost, kvalitetu i isporuke
Orijentacija prema bududnosti
Upravljanje znanjem Količina podataka u bazi znanja
![Page 12: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/12.jpg)
Implementacija - koraci
Papir
i
olovka
MS PPS 2007
1. Definirati misiju, viziju, strategiju
2. Organizirati poslovne ciljeve u perspektive (Objectives)
3. Odrediti metrike za svaki cilj (Measures, KPI)
4. Odrediti ciljane vrijednosti za svaki KPI (Targets)
5. Implementirati sustav prikupljanja, pradenja i izvještavanja o indikatorima
6. Izraditi akcijski plan za ostvarivanje ciljanih vrijednosti (Initiatives)
7. Izgraditi dokumentaciju i proces za samoodržanje sustava IT BSC
8. Pokrenuti proces (Plan – Do – Check – Act)
![Page 13: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/13.jpg)
Alati na tržištu za BSC
• MS Excel
• MS Access
• StrategyMap
• Dialog Strategy
• CorVu
• ActiveStrategy Enterprise
• Cognos Metric Manager
• Peoplesoft Enterprise Scorecard
• ARIS BSC
• SAS Strategic Performance Management
• MS PerformancePoint Server 2007
• ...
![Page 14: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/14.jpg)
MS PerformancePoint Server 2007
• “Microsoft Office PerformancePoint Server 2007 is an integrated performance management application that enables you to monitor and analyze your business.”
• Monitoring (Nadzor) • Pruža svim korisnicima uvid u organizacijske performanse kako bi mogli
poduzimati prave akcije.
• Analytics (Analiza) • Modna vizualizacija i analiza čini kompleksne informacije transparentnijima
i lakšim za razumjevanje
• Planning (Planiranje) • Omogudava svim korisnicima stalni doprinos i interakciju u procesima
planiranja, budžetiranja i predviđanja
![Page 15: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/15.jpg)
MS PerformancePoint – arhitektura (1)
![Page 16: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/16.jpg)
MS PerformancePoint – arhitektura (2)
![Page 17: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/17.jpg)
Dashboards
![Page 18: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/18.jpg)
Hype Cycle
18
![Page 19: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/19.jpg)
Step By Step – (1)
1. Organizirajte se • Odbor za BSC
• Periodični sastanci
• Ovlasti i odgovornosti
• Početna edukacija IT djelatnika (ppt-s, literatura MSPPS, ...)
2. Instalirajte PerformancePoint Server 2007 okolinu • Virtualna mašina 15 GB
• Ved postojeda okolina + MS PPS 2007 ( 20000$ + 200$ * seats)
3. “Papirom i olovkom” definirajte • misiju, viziju, strategiju
• ciljeve po perspektivama
• KPI, ciljane vrijednosti i način na koji dete ih prikupiti iz sustava
![Page 20: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/20.jpg)
Step By Step – (2)
4. Pokrenite Dashboard Designer
5. Kreirajte workspace
![Page 21: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/21.jpg)
Step By Step – (3)
6. Unesite ciljeve, KPI-jeve, ciljane vrijednosti
7. Odaberite izvor podataka za KPI-jeve
![Page 22: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/22.jpg)
Step By Step – (3)
8. Kreirajte scorecard u Designeru
9. Kreirajte dashboard u Designeru
![Page 23: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/23.jpg)
Step By Step – (4)
10.Publicirajte na SharePoint site ili export u Excel tablicu
![Page 24: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/24.jpg)
Zaključak ....................... Zašto IT BSC (3)?
1. Demonstracija IT doprinosa organizaciji
• Jedan od “Top 5” izazova za IT menadžere!
2. IT upravljanje
• CobiT
• Odluka o primjerenom upravljanju IS-om od HNB-a
• Standish i drugi izvještaji
3. Optimizacija troškova i učinkovitost
• KPI-jevi
• Upravljanje performansama
• Usklađenost s ciljevima
4. ....
![Page 25: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/25.jpg)
Linkovi i literatura
• Virtualna mašina BI/PM za Virtual PC
• http://performancepointblog.com/2008/12/all-up-bi-vpc-71-available-for-public-download/
• Knjige
• Auerbach - Implementing the IT Balanced Scorecard
• Wiley Publishing - Microsoft Office PerformancePoint Server 2007
• Baza KPI-jeva
• http://kpilibrary.com/
![Page 26: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/26.jpg)
![Page 27: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/27.jpg)
Ispunite upitnike i osvojite nagrade!
Ponedjeljak Wireless Notebook Optical Mouse 3000
Utorak ARC Mouse
Srijeda Wireless Mobile Mouse 3000
Četvrtak Wireless Laser Desktop 6000 v3
![Page 28: IT Balanced Scorecarditrevizija.ba/wp-content/materijal/prezentacije... · IT BSC Alati za BSC MS PPS 2007 Step By Step Zaključak. Balanced Scorecard (BSC) IT BSC BSC perspektive](https://reader034.vdocuments.net/reader034/viewer/2022042804/5f5727512c8c2852c8219e81/html5/thumbnails/28.jpg)
Hvala!
OPATIJA | 20 – 24.4. 2009.