Download - Tgtg conference 2015 v1
WELCOMEYour Welcome Reception – Sponsored by Dubai
Tourism
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
Race NightSponsored by
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
Andy Stark
Industry News
A YEAR IN REVIEW
7
MARCH
APRIL
MAY
JULY
AUGUST
STATISTICS
• Office for National Statistics
reports that customers booking a
package holiday increased by a
million in 2013
• Jamie Oliver teams up with
RCCL
SCHOOL
• The debate to stagger
school holidays heats
up
• Vertically Integrated
Tour Operators shrink
their retail estates
SCOTLAND VOTES NO
• Cherie votes ‘yes’ and
leaves on maternity
EASY JET
• Easyjet commits to a new 10
year deal in Luton
• Freedom Travel Group were
put up for sale
WORLD CUP
• England’s World Cup
exit means increased
sales
• Costa Concordia re-
floated
A YEAR IN REVIEW
8
OCTOBER
NOVEMBER
DECEMBER
JANUARY
FEBRUARY
dnata
• Stella Travel Services are
acquired by dnata
• Greybull acquires The Monarch
Travel Group
APD
• The fight against APD
receives a boost
DELAYS
• Delay claims from
customers could hike the
price of flight seats
• Turkey slow due to
negative media
• Reform to PTD looms
THOMAS COOK
• Harriet Green leaves Thomas
Cook
• Google to become a Travel
Agent?
ADVERTISING
• We see a rise in T.V
ads from holiday
companies
• Cyprus airways
suspends operations
Looking Ahead
9
Launch of Britannia by the Queen Rugby World Cup 2015 Croatia’s Dalmatian Coast Low-Cost operating transatlantic
routes
Historical Trips – Increasingly
popularRio 2016 Package Holidays Value for Money
10
Global News
12
Conference
13
Readers Lives
14
Industry Insight
15
Recruitment
16
Agent Trips
17
News
Commercial
Commercial Overview
20
Agent Trading64% of Agents are trading up on 2014
Dynamic Packaging61% of business is Dynamically
Packaged
Suppliers98% of business went to
Preferred Suppliers
CruiseCruise sales are up by 31%
Dubai SalesDubai +23% - nearly 3000
passengers
BDM Visits650 Visits across the UK
Preferred Suppliers
New suppliers since June
‘14
Exclusive Training Road Shows – North &
South
Agents attended Superbreak VIP
trip
TTG Award Finalists
143
6
4
6
Training Days4 Training Days in the North &
South
ATOL
Marketing
Marketing Update
23
Responsive Email BuilderA tool designed to give agents a drag and
drop email facility, removing the coding
complexitiesHorizon StoreComing in the next couple of months, you’ll be
able to order bespoke materials, stationary and
moreNew Beyond WebsiteOur new responsive website is weeks
away from its unveiling – watch this space
Web BannersConsumer facing downloadable web banners
introduced to Horizon for agents to use and
promote
Seasonal Marketing
Campaigns
Beyond Magazine
Distribution
E-Shots Sent
Agent Websites Created
Average Number of Offers per
Campaign
11
11,000
74,00
0
1
9103
Training &
Membership
Membership & Training Overview
25
KnowledgeAttendance at events & road
shows by the membership team all
over the UK – SPAA, TIPTO,
ASPIRE and other media events
Member Training30 members completed training
ExpansionTraining Department due to expand in
2015 to allow us to train and re-train
more agents than ever
OnlineWe have been working in the
background on online training
courses and content for new and
existing members
Social Followers
Website Visitors
New Members
Members applied from the South
Retail & Office Based
4500
103,000
23
65%
56%
I.T
I.T Overview
27
M.I.S Suite
Windows XP
Search & Book System
Feedback
BORIS Feedback &
Solutions
Agent Calls
Average Speed of Answer
Responses within SLA
Miles covered on Agent installs
First time fix to incidents
7426
17s
92%
778
874% Travel2 Updates
Regional Training
Product
Product Overview
29
XML Feeds made live in 2014
New directly contracted accommodation increase
Calls taken in Operations and Customer
Service
Reduction in complaints year-on-year
Volume of calls handles July-
September
14
31%
15,00
030%
25%
MORE?
MORE?
MORE?
MORE?
MORE?
MORE
Results
Results
31
MORE?
MORE?
MORE?
MORE?
Increase in TTV vs. Forecast
Cruise market is still seeing
growth
Average selling price has increased
substantially
Average gross commission increased
Average commission rate after
discounting
11%
10%
15%
15%
13% MORE?
MORE
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
@andyfreetht2
@t2news
34
Global PerformanceAnother great year
Africa
-12%
South East Asia
+3%
Middle East
+20%
Australasia
+13%
Caribbean
+21%
Europe
+23%
Indian Ocean
+68%
North America
+29%
Year two success
Grown to £12m of our
business
Short Haul Launched
On track to achieve all year
one KPI’s
Travel2.com
Supported growth of +80% in
peaks
T2 Academy
4,058 Agents Registered
75,873 Modules Taken
2014 Success’sKey Projects
35
Coming up in 2015More of the same plus……
Dedicated team
New Brochure
Target 3000 Pax
MSC Collaboration
Simplified/secure offering
Auto updates on performance
£££’s
Improved Rewards
We’ve got it covered
200 Places
FAMtastic Year
All feedback welcomed
We love to listen
Agent Forums
Right here at Carden Park
July 2015
T2 Golf Day
36
Two daily A380’s from
Heathrow
Seven destinations
served by October 2013
Two daily A380’s from
Heathrow
Commencing with A380
from July
A380’s EverywhereGreat planes and increased capacity
37
BA - New Routes
Kuala Lumper, Sharm,
Corfu, Mykonos, Kos,
Rhodes, Crete, Bodrum
and Dalaman
Scheduled AirNew Stuff
Norwegian Air Shuttle
Gatwick to New York,
Orlando, LA and fort
Lauderdale
Garuda
Gatwick to Indonesia
five times a week
Singapore Airlines
Premium Economy to
Singapore from August
38
Manchester - Cathay Pacific
Dec14 from Manchester
direct to Hong Kong
with x4 flights per week
Scheduled AirFlying from the regions…..
EDI and BHX - Amercian
More new routes
Edinburgh - etihad
May with a daily flight
offering connections
throughout Asia,
Australia, Indian Ocean
Belfast and Glasgow
Virgin launches summer
service from Belfast to
Orlando and Glasgow to
Las Vegas
39
The Curve balls2015
Election
Ebola
Runway debate
RWC 2015
Volcano’s
40
Global VIP TripWoooohooooo
10 VIP’s
Turkey Crete
Global and IO
members OnlyLuxury Cruise
41
Recipe for successRemains unchanged for me
• Listen to your customers
• Know your customer
• Expect change and plan for it
• Align your team and reward success
• Set achievable goals and track them
43
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
COFFEE BREAKSponsored by
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
Industry PanelModerated by Lee Hayhurst, Travel Weekly Head of News and Editor of Travolution
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
Ben McBeanSpecial Guest
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
Broadway Travel 1 Bedroom Offer Ikos Oceania http://www.splitpdf.com/
Infinite Lifestyle Values
Infinite Gastronomy
Infinite Blue
Infinite Activities
Infinite Romance
Infinite Care
Infinite Attention
Infinite Fun
Infinite Radiance
Infinite Entertainment
Infinite Style
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
LUNCHIn Redmunds – Please return by 13:55
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
Paul McKennaSpecial Guest
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
Ginger Juice Presentation
2015 – Global Travel Group ConferenceCarden Park Hotel & Spa | 8-10
March 2015
COFFEE BREAKSponsored by
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
Andy Stark
PRE-DINNER RECEPTION
DRINKSYour pre-dinner drinks reception– Sponsored by dnata
2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
COFFEE BREAKSponsored by