Download - The role of UX design in AI by Tom Woodel
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The role of UX Design in AITom WoodelUX Lead, Saberr @womtoodle
Saberr
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Agenda
What we'll cover:
Problems with AIHow do we fix this?What is Saberr?How we design for AIWhat we've found so far
Saberr @womtoodle
Q&A
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Problems with AI
Saberr @womtoodle
History repeats itself
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History repeats itself
Saberr @womtoodle
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What was the problem?
Saberr @womtoodle
Experts design for experts
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Microsoft's AI: TayTweets
Saberr @womtoodle
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Microsoft's AI: TayTweets
Saberr @womtoodle
The aim was to, “experiment and conduct research on conversational understanding”.
Tay would learn from conversations she had with people on twitter and so become “smarter”.
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Tay the Tormentor
Saberr @womtoodle
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Tay the Tormentor
Saberr @womtoodle
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Chatbots
Saberr @womtoodle
"You have high expectations. First they disappoint you, then they break."
Alistair Shepherd, Founder of Saberr
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How do we fix this?
Saberr @womtoodle
UX Design to the rescue!
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How do we fix this?
Saberr @womtoodle
Designers need to be included much earlier in the design processDon't just design with Data, start with qualitative researchHave a clear idea of tone of voiceHave a clear idea of level of interaction
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What is Saberr?
Saberr @womtoodle
Work well together
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What is Saberr?
Saberr @womtoodle
Base
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What is Saberr?
Saberr @womtoodle
BaseCoachBot
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The problem
Saberr @womtoodle
Large diagnostic surveys for both Base and CoachBotCurrent products rely heavily on Saberr team's facilitationTakes a lot to try out new features, a lot had to be written in code to test.
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How to design for AI
Saberr @womtoodle
Prototyping CoachBot
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Otherwise known as...
Saberr @womtoodle
Faking a bot
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Faking a bot
Saberr @womtoodle
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CoachBot Slack Setup
Saberr @womtoodle
"Heavily supervised Bot"Mid size company
3 teams, to match our proto personasOne channel for each team with CoachBot (Multi channel guest) added to each channelSaberr Buddy added as a multi channel guest
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Bot Brain
Saberr @womtoodle
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Bot Brain
Saberr @womtoodle
Base
CoachBot
Contextual
Toolkits
Exercises
Games
Challenges
Stage 1Questions Stage 2 Stage 3 Responses
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Benefits of prototyping AI
Saberr @womtoodle
Responsive to needs of usersQuickly test new ideasNot data driven, its qualitative.Saberr Buddy allows for on the fly interviews
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CoachBot Drip Feed
Saberr @womtoodle
What we've found so far
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Tone of Voice
Saberr @womtoodle
Avoid too much personality, especially to begin withSet expectations earlyFunctional and ContextualPrimers for why we are asking specific questions
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Level of Interaction
Saberr @womtoodle
Offer the user the choice of interactionMake the interactions contextual not generic for more buy inLearn when the users preferred interactingSet expectations
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Escalation Protocol
Saberr @womtoodle
What happens when something goes wrong?Have a way users can escape from error trapsHaving a buddy works for testing, interviews, and escalation
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Q&A
Tom WoodelUX Lead, Saberr @womtoodle
Saberr The role of UX Design in AI