Responsibilities:-

Collections Agent - The person using Advanced Collections to work with and resolve customer non-payments. The collections agent’s primary job is to contact a customer regarding a collections issue in a collections organization.

Collections Administrator - The person uses the Advanced Collections implementation and setup module to set collections scoring, dunning and strategy parameters system profiles, schedule concurrent programs, and configure system lookupsOracle XML Publisher: You must use Oracle XML Publisher to deliver collections-related correspondence to your customers. Oracle XML Publisher generates correspondence for both strategies and dunning plans; confirmation letters for payments, promises, adjustments, reversals and disputes; and copies of invoices.

Profile options:-

Profile options IEU for operations and IEX for transactions.

IEX : Batch Size----10000

IEX: Collections Bucket----standard

IEX: Collections Rate Type----corporate

IEX: Default Country-----india

IEX:Work Queue Access---restrictedIEU: Queue Order: Bill-to View Delinquencies User 1IEU: Queue Order: Bill-to View Promises User 2IEU: Queue Order: Bill-to View Strategies User 3IEU: Queue Order: Delinquency View Delinquencies User 4IEU: Queue Order: Delinquency View Promises User 5IEU: Queue Order: Delinquency View Strategies User 6IEU: Queue Order: Personal List - Accounts User 1IEU: Queue Order: Personal List - Contacts User 2IEU: Queue: Bill-to View Delinquencies User YesIEU: Queue: Bill-to View Promises User YesIEU: Queue: Bill-to View Strategies User Yes

IEU: Queue: Customer View Delinquencies User NoIEU: Queue: Customer View Promises User NoIEU: Queue: Customer View Strategies User NoIEU: Queue: Delinquency View Delinquencies User YesIEU: Queue: Delinquency View Promises User YesIEU: Queue: Delinquency View Strategies User YesIEU: Queue: Marketing Lists User NoIEU: Queue: My Tasks User Yes

Set up check list:

Scoring Components:

Scoring components derive quantifiable values to business questions such as "How many delinquencies does this customer have?"

Scoring Engine:Scoring engines determine delinquency status or they assign value to customers. Scoring engines and scoring components use score ranges to set the highest and lowest value for scoring results.

Operational Data Level

Oracle Advanced Collections supports four data levels and displays most information at all four levels. The data levels controls numerous features in Advanced Collections including visibility to nodes on collectors work queue, strategies (or dunning), and default displays. Most collections organizations operate and do business with their customers at one of these data levels most of the time. Ability to drill down or roll up from data level to another is provided in Advanced Collections.

Segments:way to group customers based on any database criteria including geography, delinquency amount/range, payment schedule due dates, company size, sales revenue to collecting organization, industrySegments are used by scoring engines to facilitate the processing of the score calculation

Process Flow for Dunning Plans

Dunning plans provide a simple method for managing collections issues that includeautomatically sending a dunning notice and tracking payments. Optional dunningcallbacks can also be part of a dunning plan. Dunning plans are generally run tocoincide with corporate billing cycles and can be run at the customer, account, bill to, ordelinquency level.Dunning Plans use the following process:1. Managers determine dunning score ranges and associated dunning letters and sendmethod (print, fax or e-mail) to send for each score range. Customer (or account, bill

to, or delinquency) scores determine which dunning letter to send.2. Optional dunning callbacks are defined.3. The Dunning Plan concurrent program is run.4. Dunning letters are automatically sent to customer via the Oracle XML Publisher.Dunning history is recorded.5. The system tracks payments made by customers. If no payment is made, theDunning Callback concurrent program can be run to create callbacks, which areautomatically posted to an agent's Collector's Work Queue Task node.6. If payment is still not made, the customer (account, bill to, or delinquency) can berescored and, at the next bill cycle, a new and more aggressive dunning letter issent.

Running Concurrent Programs for Dunning Plans

You must run the following concurrent programs in Oracle Advanced Collections toexecute dunning plans:• IEX: Promise Reconciliation: This program updates the open promise informationin Advanced Collections with payments received in Oracle Receivables todetermine outstanding items.• IEX: Scoring Engine Harness: You can select up to five scoring engines to run at thesame time. The scoring harness assigns a value to an object such as a customer,account, or bill to location. Another score determines whether transactions aredelinquent, pre-delinquent, or current.At a minimum, you must run a scoring engine that scores transactions to createdelinquencies; and then run a scoring engine to score the level of your dunningplan (customer, account, or bill to location). For more details on concurrentprograms, see: Running Concurrent Programs, page 10-2.

Oracle Collections Score Engine Spawned Process• IEX: Send Dunnings for delinquent customers: This program sends the results ofthe scoring engine harness to Oracle One-to-One Fulfillment to send out dunningcorrespondenceOracle Collections Delivery XML Process (IEX: Bulk XML Delivery Manager)• IEX: Create Dunning And Broken Promise Call Backs: If you have dunningcallbacks as part of your dunning plan, run this program to create callback workitems to a collector's task list in the Collector's Work Queue.

Dunning ProcessThe dunning process automates collections activities with the following:• The Delinquent Status Determination concurrent program identifies delinquentTransactions and assigns a status of delinquent, pre-delinquent (optional) or current.

• Then Advanced Collections scoring engine scores each customer at the selecteddunning level: customer, account, bill to, or delinquency.

• The Send Dunning to Delinquent Customers concurrent program uses the scoreand aging to determine which dunning to send. Oracle XML Publisher

automatically creates and sends out dunning correspondence according to the scoreand dunning plan. Correspondence can be a letter, e-mail, or fax. Thecorrespondence event is recorded in the customer's correspondence history.

• The Create Dunning and Broken Promises Call Backs concurrent program createscallback tasks for the collectors to follow up if payment is not received. Dunningcallbacks appear as callback tasks in the Collector's Task node in Collector's WorkQueue.The Collections Administrator creates dunning plans as part of the CollectionsChecklist. You can create one dunning plan for each aging bucket, with differentdelivery methods and correspondence templates for each score range, and multiplescore ranges for each aging bucket line, as needed.Dunning plans run at the level you select as your collections activity level in theCollections Questionnaire.

Instance details:

Review Note: 557452.1 for licensing considerations. Although it's true that Dunning Plans come with basic Advanced Collections and you don't need the full license, you do still need to install the license and compile the forms/libraries if you are in Release 12.1.2 or lower.

If you have applied Patch 9489353 and Patch 9610395 for R12 and R12.1+ you do not need to install the Oracle Advanced Collections license to compile the forms and libraries or to use the basic Collections functionality such as Dunning Plans.    

NOTE:  This functionality has been included in Release 12.1.3 and the above patches will not be required.

If you choose to use the Advanced features of Advanced Collections such as Strategies and Customizable Scoring engines, you will need to purchase and install the Oracle Advanced Collections license.

If you have not applied Patch 9489353 and Patch 9610395 and you are lower then R12.1.3, then the following information is true: