STANDARDS FOR SELF-SELF-ASSESSMENT AND QUALITY ASSESSMENT AND QUALITY

CONTROLCONTROL: a significant impact on the improvement of teaching and

research in higher education

STANDARDS FOR SELF-SELF-ASSESSMENT AND QUALITY ASSESSMENT AND QUALITY

CONTROLCONTROL: a significant impact on the improvement of teaching and

research in higher education

Dušica Pavlović Accreditation and Quality Assurance Commission

E-mail: pavlovic.dusica@gmail.com

ACTION LINESACTION LINESIntroduced in the Bologna DeclarationIntroduced in the Bologna Declaration::

1.1. CComparable degreesomparable degrees2.2. Two cycles systemTwo cycles system3.3. ECTSECTS4.4. MobilityMobility5.5. European co-operation in QAEuropean co-operation in QA6.6. European dimension in HEEuropean dimension in HE

Introduced in the Prague CommuniquIntroduced in the Prague Communiqué:é:7.7. Lifelong learningLifelong learning8.8. HEIs and studentsHEIs and students9.9. Attractiveness of the EHAAttractiveness of the EHA

Introduced in the Berlin CommuniquIntroduced in the Berlin Communiqué:é:10.10. Doctoral studies and the synergy between EHEA and ERADoctoral studies and the synergy between EHEA and ERA Introduced in the Bergan CommuniquIntroduced in the Bergan Communiqué:é:11. European co-operation in QA11. European co-operation in QA Introduced in the London CommuniquIntroduced in the London Communiquéé12. Towards the EHEA: responding to challenges in a 12. Towards the EHEA: responding to challenges in a

globalised worldglobalised world

► European European standards standards (QMS, TQE, (QMS, TQE, ECA, ENQA)ECA, ENQA)

► Bergen 2005/ 2010Bergen 2005/ 2010

► Higher education institutions Higher education institutions should develop appropriate should develop appropriate procedures and establish a procedures and establish a system for internal quality system for internal quality assurance as the basis for assurance as the basis for external quality assuranceexternal quality assurance

standardsstandardsstandardsstandards

The message

s

Bergen

A significant impact of

strategy for quality

assurance

Serbia joined the Bologna process in 2003. Key developments since 2005 include:

Serbia joined the Bologna process in 2003. Key developments since 2005 include:

Adoption of the New Law on Higher Education (LHE) which Adoption of the New Law on Higher Education (LHE) which involves the establishment of involves the establishment of

Two Government institutions at Two Government institutions at a national levela national level

http://wwwhttp://www.mps.sr.gov.yu.mps.sr.gov.yuhttp://wwwhttp://www.kapk.org.yu.kapk.org.yu

QUALITY ASSURANCE AT A NATIONAL QUALITY ASSURANCE AT A NATIONAL LEVELLEVEL

INFRASTRUCTURE OF THE HIGHER EDUCATION QUALITY INFRASTRUCTURE OF THE HIGHER EDUCATION QUALITY ASSURANCE IN THE REPUBLIC OF SERBIAASSURANCE IN THE REPUBLIC OF SERBIA

1.The National Council for Higher Education2.Accreditation and Quality Assurance

Commission

The The AQAC is responsible for the quality evaluation on a is responsible for the quality evaluation on a national level. national level. Since 2007, this AQAC has become an Since 2007, this AQAC has become an associated member of the ENQA.associated member of the ENQA.

The Commission has got its own:The Commission has got its own: Book  of Rules & Regulations, Book  of Rules & Regulations, procedures and

standards

RULES AND REGULATIONSON STANDARDS OF SELF-ASSESSMENT AND SELF-ASSESSMENT AND QUALITY CONTROLQUALITY CONTROL OF HEIs

RULES AND REGULATIONSON STANDARD PROCEDURES OF OF EXTERNAL QUALITY EXTERNAL QUALITY CONTROLCONTROL

RULES AND REGULATIONS OF ACCREDITATION ACCREDITATION STANDARDS AND STANDARDS AND PROCEDURESPROCEDURES FOR HIGHER EDUCATION INSTITUTIONSINSTITUTIONS AND THEIR STUDY STUDY PROGRAMMESPROGRAMMES

(2006) (2006) Accreditation and Quality Assurance CommissionAccreditation and Quality Assurance Commission proposed toproposed to

the National Council the rules,regulations procedures and standards for self-assessment and quality control, self-assessment and quality control, external quality control and external quality control and accreditation of the high education institutions and study programmes.accreditation of the high education institutions and study programmes.

The National Council of higher educationThe National Council of higher education, at its session of 20 Octobeer 2006, adopted the following:

www.mps.sr.gov.yuwww.kapk.org.yu

Documents Documents were made based on the guidelines were made based on the guidelines set up byset up by::

► European University Association (European University Association (EUAEUA))► European Association for Quality Assurance in European Association for Quality Assurance in

Higher Education (Higher Education (EEAAQAQA))► European Consortium for Accreditation (European Consortium for Accreditation (ECAECA))► European network for QA in Higher Education European network for QA in Higher Education

((ENQAENQA))► Dublin Descriptors / Joint Quality Initiative (Dublin Descriptors / Joint Quality Initiative (JQIJQI) ) ► Quality Management System (Quality Management System (QMSQMS))► Total Quality education (Total Quality education (TQETQE))

The QR was implemented The QR was implemented aat HEIs in Serbia t HEIs in Serbia effective from 2002/03, though the Law on effective from 2002/03, though the Law on Higher Education was adopted in 2005Higher Education was adopted in 2005

► current position, current position, ► strengths and weaknessesstrengths and weaknesses

in order to define theirin order to define their

► priorities,priorities,► objectives, and objectives, and ► mode for their implementationmode for their implementation..

The Institutional Evaluation ProgrammeThe Institutional Evaluation Programme (EUA)- (EUA)- the the first step that helped the HEIs get a good insight first step that helped the HEIs get a good insight into theirinto their::

• Extremely long undergraduate studies (average time of study being about 8 years )• Low efficiency • Majority of courses are mandatory and very rigid (no electives) • Generally there is no continual assessment during the study program • There is no student oriented education

• The mobility of staff and students is restricted

The HEIs estimated The HEIs estimated objectivesobjectives

STARTING POINT

Most of QA aims made in HEIs before the beginning Most of QA aims made in HEIs before the beginning of the ongoing accreditation processof the ongoing accreditation process

Objectives:Objectives:

Adoption of two-cycle structureAdoption of two-cycle structure

Definition of Definition of a a degreedegree in terms of competences in terms of competencesDDefining tefining thhe e learning outcomeslearning outcomesDDesigning esigning catalogues of knowledgecatalogues of knowledge and skillsand skills for e for eachach course course Implementation of the Implementation of the Diploma SupplementDiploma SupplementIntroduction of new teaching methodsIntroduction of the system of Introduction of the system of Quality controlQuality control (self-evaluation) (self-evaluation)

It is for this reason that there is a suggestion that any accreditation scheme would have to be integrated in a wider quality assurance scheme.

It should be pointed out that the AQAC abided by this suggestion in the preparation of self-assessment standards.

Accreditation and self-evaluationAccreditation and self-evaluationAccreditation and self-evaluationAccreditation and self-evaluation

SELF-EVALUATIONSELF-EVALUATION

Self-evaluation Self-evaluation procedures do not procedures do not

always have always have accreditation functionaccreditation function

AACCREDITATIONCCREDITATION

•External quality External quality control processcontrol process

•ACCR is a status – provides an official

certification on accreditation

(acceptable quality)

SELF-EVALUATION focuses on: in spite of • quality control and improvement• strategic recommendations• mandatory inclusion of the results of student questionnaire• self-evaluation results should be published •periodic self-evaluation and quality control at least once in every 3 years

STANDARDS FOR SELF-ASSESSMENT AND QUALITY CONTROLSELF-ASSESSMENT AND QUALITY CONTROL IN HIGHER EDUCATION INSTITUTIONS (HEIs)

Standard 1: Quality assurance strategy Standard 2: Standards and procedures for quality assurance Standard 3: Quality assurance system Standard 4: Study program qualityStandard 5: Teaching process quality Standard 6: Quality of science research, artistic and professional work Standard 7: Quality of teachers and associates Standard 8: Quality of studentsStandard 9: Quality of textbooks, literature, library and IT resourcesStandard 10: Quality of management of higher education institution and quality of non-teaching supportStandard 11: Quality of premises and equipment Standard 12: FinancingStandard 13: The role of students in self-assessment and quality control

Standard 14: Systemic follow up and periodic quality control

EUROPEAN STANDARDS AND GUIDELINESEUROPEAN STANDARDS AND GUIDELINES

There are similarities between our national and EU standards of QA.

Internal quality assuranceInternal quality assurance and assessment and assessment ► Policy and procedures for quality assurancePolicy and procedures for quality assurance► Approval, monitoring and periodic review of Approval, monitoring and periodic review of

programmesprogrammes► Assesssment of studentsAssesssment of students► Quality assurance of teaching staffQuality assurance of teaching staff► Learning resources and student supportLearning resources and student support► Information systemsInformation systems► Public informationPublic information

The structure and function of professional bodies for Q in HEIs

explicitly require:

►Organization of the quality Organization of the quality assurance system in higher learning assurance system in higher learning institutionsinstitutions

►The policy of quality in an institution The policy of quality in an institution should explicitly defineshould explicitly define

►Quality indicantsQuality indicants

The policy of quality in an The policy of quality in an institution should explicitly institution should explicitly

definedefine::► The relationship between education & The relationship between education &

researchresearch► The strategy of quality development and The strategy of quality development and

application of standardsapplication of standards► Responsibility of each and every Responsibility of each and every

participant in the processparticipant in the process► Participation of studentsParticipation of students► Mechanisms of quality implementation, Mechanisms of quality implementation,

monitoring/control and improvementmonitoring/control and improvement

Quality indicantsQuality indicants

► Number of students successfully completing their studies, Number of students successfully completing their studies, ► Proportion Proportion teachers/studentsteachers/students► Quality of the teaching process Quality of the teaching process ► Quality of library, textbooks (regulations on textbooks) Quality of library, textbooks (regulations on textbooks)

and informational resourcesand informational resources► Professional, pedagogical and scientific competence of Professional, pedagogical and scientific competence of

teachers & associatesteachers & associates► Number & quality of publicationsNumber & quality of publications – – citation indexcitation index► Quality of management and quality of non/teaching Quality of management and quality of non/teaching

supportsupport

It is especially important for a HEI to analyze in It is especially important for a HEI to analyze in self-evaluation self-evaluation reportreport::

► CORRELATION OF PLANNED AND REALIZED GOALSCORRELATION OF PLANNED AND REALIZED GOALS► CORRELATION WITH THE RESULTS ACHIEVED IN THE CORRELATION WITH THE RESULTS ACHIEVED IN THE

PREVIOUS PERIODPREVIOUS PERIOD► CORRELATION WITH THE RESULTS OF SIMILAR CORRELATION WITH THE RESULTS OF SIMILAR

INSTITUTIONS OF HIGHER LEARNING IN THE COUNTRY INSTITUTIONS OF HIGHER LEARNING IN THE COUNTRY AND ABROADAND ABROAD

The accreditaton of all Institutions of higher Institutions of higher educationeducation in Serbia should be finished until June 2009.

The results obtained so far within the ongoing The results obtained so far within the ongoing accreditation process indicate that accreditation process indicate that HEIs have HEIs have successfully organized the system of quality successfully organized the system of quality controlcontrol and initiated the implementation of and initiated the implementation of the required standards for institutional the required standards for institutional accreditation and study programme(s) accreditation and study programme(s) accreditation.accreditation.

All higher education institutions in the Republic of Serbia and their respective study programs shall be subject to the procedure for accreditation.

Preparation of Diploma Supplement

Establishment of ECTS

Updating and restructuring of specific subject curricula

Introduction of new teaching methods and their implementation

2

3

4

5

The advantages of study programs implemented in accordance with

national and European standards

6 Implementation of Quality assurance system

Introduction of a new degree structure

1

• the acquired knowledge is more functional;

• the learning process is logically connected and harmonized;

• the students are more active;• students are more motivated for the

study • more professional autonomy of the

academic staff;

On the basis of olready mentioned advantages...

Quality Reform is a processIt is constantly changing, evolving, being improved and responding to the needs of a society, students, recommendations of HEIs and developments in education and technology.

Professional Bodies AQAC and NC

Employers

Society/Public

Standards Learning outcomes

Key aspects

Lifelong learning

qualifications

Technology

teaching/learning