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E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

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Page 1: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

E-LEARNINGSO YOU NEED TO

KNOW ALL ABOUT IT …

(A STRATEGIC APPROACH)

DON MORRISON© 2003 The Morrison Company

Page 2: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

One of the greatest pains to human nature is the pain of a new idea. It ... makes you think that after all, your

favorite notions may be wrong, your firmest beliefs ill-founded ...

Naturally, therefore, common men hate a new idea, and are disposed more or less to ill-treat the original

man who brings it.Walter Bagehot

Physics and Politics© 2003 The Morrison Company

Page 3: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Ultimately, the success or failure of your

e-learning initiative is in direct proportion

to the quality of strategic thinking

that underpins it. © 2003 The Morrison Company

Page 4: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

There is no easy way to implement e-learning

successfully.

(You need to THINK about EVERYTHING.)

© 2003 The Morrison Company

Page 5: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison Company

Our plans miscarry because they have no aim. When you don’t know what harbour

you’re aiming for, no wind is the right wind.

Seneca

Page 6: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison Company

FACT #1 69% OF SENIOR

MANAGERS ADMIT THEIR ENTERPRISES

HAVE NO E-LEARNING STRATEGY

Source: Linkage Inc

Page 7: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FACT #2 56% OF SENIOR

MANAGERS SAY THE ABSENCE OF A DEFINED E-LEARNING STRATEGY

IS A BARRIER TO SUCCESSFUL E-LEARNING

© 2003 The Morrison CompanySource: Linkage Inc

Page 8: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FACT #3 0% OF SENIOR

MANAGERS SAY BUSINESS

REQUIREMENTS FORM PART OF THEIR

CURRENT E-LEARNING STRATEGY © 2003 The Morrison CompanySource: Linkage Inc

Page 9: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FACT #4 58% OF SENIOR

MANAGERS SAY THEIR BUSINESS IMPLEMENTED E-LEARNING WITHOUT A

FORMAL STRATEGY SIGNED OFF AT BOARD

LEVEL© 2003 The Morrison CompanySource: Linkage Inc

Page 10: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FACT #5 76% OF SENIOR

MANAGERS ADMIT THEIR CURRENT E-LEARNING

STRATEGY IS NOT ADEQUATE FOR

MEETING THEIR FUTURE NEEDS

© 2003 The Morrison CompanySource: Linkage Inc

Page 11: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FACT #1 69% OF SENIOR

MANAGERS ADMIT THEIR ENTERPRISES

HAVE NO E-LEARNING STRATEGY

© 2003 The Morrison CompanySource: Linkage Inc

Page 12: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FACT #2 56% OF SENIOR

MANAGERS SAY THE ABSENCE OF A DEFINED E-LEARNING STRAGEY IS

A BARRIER TO SUCCESSFUL E-LEARNING

© 2003 The Morrison CompanySource: Linkage Inc

Page 13: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FACT #3 0% OF SENIOR

MANAGERS SAY BUSINESS

REQUIREMENTS FORM PART OF THEIR

CURRENT E-LEARNING STRATEGY © 2003 The Morrison CompanySource: Linkage Inc

Page 14: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FACT #4 58% OF SENIOR

MANAGERS SAY THEIR BUSINESS IMPLEMENTED E-LEARNING WITHOUT A

FORMAL STRATEGY SIGNED OFF AT BOARD

LEVEL© 2003 The Morrison CompanySource: Linkage Inc

Page 15: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FACT #5 76% OF SENIOR

MANAGERS ADMIT THEIR CURRENT E-LEARNING

STRATEGY IS NOT ADEQUATE FOR

MEETING THEIR FUTURE NEEDS

© 2003 The Morrison CompanySource: Linkage Inc

Page 16: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 17: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 18: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 19: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 20: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 21: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 22: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 23: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 24: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 25: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 26: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 27: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison CompanySource: SRI Consulting Business Intelligence

FACTORS

DRIVING

EFFECTIVE

E-LEARNING

INITIATIVES

Page 28: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

No st

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THE E-LEARNING CONTINUUM

© 2003 The Morrison Company

Page 29: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

No st

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THE E-LEARNING CONTINUUM

© 2003 The Morrison Company

Page 30: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

No st

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THE E-LEARNING CONTINUUM

© 2003 The Morrison Company

Page 31: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

No st

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THE E-LEARNING CONTINUUM

© 2003 The Morrison Company

Page 32: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

No st

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THE E-LEARNING CONTINUUM

© 2003 The Morrison Company

Page 33: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

No st

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THE E-LEARNING CONTINUUM

IMPLE

MENTA

TIO

N, NO

STR

ATEG

Y!© 2003 The Morrison Company

Page 34: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

No st

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THE E-LEARNING CONTINUUM

© 2003 The Morrison Company

Page 35: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

ANE-LEARNING

CYCLE

Page 36: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

Page 37: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

Page 38: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

Page 39: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

Page 40: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

Page 41: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

Page 42: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

Page 43: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

Page 44: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

Deliverlearning

Determine competencies

and performance

targets

Setlearning

objectives

Align with business strategy

and objectives

Measureperformanc

egaps

Reflect andmake

adjustments

Design/develop or buy

learning content

Capturetacit

knowledge

Evaluatelearning

© 2003 The Morrison Company

Page 45: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison Company

E-LEARNINGSTRATEGY

Content

TechnologyBusiness needs

Culture

Page 46: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison Company

E-LEARNINGSTRATEGY

Content

TechnologyBusiness needs

Culture

THE DRIVERS OF CHANGE

Page 47: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison Company

E-LEARNINGSTRATEGY

Content

TechnologyBusiness needs

Culture

THE ENABLER OF CHANGE

Page 48: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison Company

E-LEARNINGSTRATEGY

Content

TechnologyBusiness needs

Culture

THE AGENT OF CHANGE

Page 49: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

© 2003 The Morrison Company

E-LEARNINGSTRATEGY

Content

TechnologyBusiness needs

Culture

THE ARENA OF CHANGE

Page 50: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DON’TCONFUSE

STRATEGYWITH

PLANNING© 2003 The Morrison Company

Page 51: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DEVISING ASTRATEGY

THEPILLARS

© 2003 The Morrison Company

Page 52: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DEVISING ASTRATEGY

THEPILLARS

© 2003 The Morrison Company

Page 53: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DEVISING ASTRATEGY

THEPILLARS

© 2003 The Morrison Company

Page 54: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DEVISING ASTRATEGY

SUPPORTINGROLES

© 2003 The Morrison Company

Page 55: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DEVISING ASTRATEGY

SUPPORTINGROLES

© 2003 The Morrison Company

Page 56: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DEVISING ASTRATEGY

SUPPORTINGROLES

© 2003 The Morrison Company

Page 57: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DEVISING ASTRATEGY

SUPPORTINGROLES

© 2003 The Morrison Company

Page 58: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

PARTNER!BUT BE SMART

ABOUT IT© 2003 The Morrison Company

Page 59: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

PARTNER!BUT BE SMART

ABOUT IT© 2003 The Morrison Company

Page 60: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DO NOT UNDERESTIMATE

IT

CONTENT:

© 2003 The Morrison Company

Page 61: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DO NOT UNDERESTIMATE

IT

CONTENT:

© 2003 The Morrison Company

Page 62: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DELIVERSOMETHING!

EVEN IF IT’S ONLY INCREMENTAL

CHANGE© 2003 The Morrison Company

Page 63: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

DELIVERSOMETHING!

EVEN IF IT’S ONLY INCREMENTAL

CHANGE© 2003 The Morrison Company

Page 64: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

UNLOCK BENEFITS BY FOLLOWING THROUGH

© 2003 The Morrison Company

Page 65: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

TECHNOLOGY

MARKETINGROLL OUTOPERATIONADOPTION

80% 20%

BUDGET/EFFORT

UNLOCK BENEFITS BY FOLLOWING THROUGH

GO

L

IVE

© 2003 The Morrison Company

Page 66: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

TECHNOLOGY

MARKETINGROLL OUTOPERATIONADOPTION

80% 20%

BUDGET/EFFORT

GO

L

IVE

20% 80%

GO

L

IVE

BENEFITS

UNLOCK BENEFITS BY FOLLOWING THROUGH

© 2003 The Morrison Company

Page 67: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

TECHNOLOGY

MARKETINGROLL OUTOPERATIONADOPTION

80% 20%

BUDGET/EFFORT

20% 80%

GO

L

IVE

BENEFITS

UNLOCK BENEFITS BY FOLLOWING THROUGH

GO

L

IVE

© 2003 The Morrison Company

Page 68: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

TECHNOLOGY

MARKETINGROLL OUTOPERATIONADOPTION

80% 20%

BUDGET/EFFORT

20% 80%

GO

L

IVE

BENEFITS

UNLOCK BENEFITS BY FOLLOWING THROUGH

GO

L

IVE

© 2003 The Morrison Company

Page 69: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FUNDAMENTALS

MATTER

A LOT© 2003 The Morrison Company

Page 70: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

FUNDAMENTALS

MATTER

A LOT© 2003 The Morrison Company

Page 71: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

The real voyage of discovery consists not in seeking new lands, but in seeing

with new eyes. Marcel Proust

© 2003 The Morrison Company

Page 72: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company

;-)Thank

you© 2003 The Morrison Company

E-LEARNING STRATEGIESHOW TO GET

IMPLEMENTATION AND DELIVERY

RIGHT FIRST TIME

Don MorrisonJohn Wiley & Sons

Page 73: E-LEARNING SO YOU NEED TO KNOW ALL ABOUT IT … (A STRATEGIC APPROACH) DON MORRISON © 2003 The Morrison Company