MPLS Network Solution Review

Ross McVey

Premier Account Executive

EarthLink Complete™ Data

2

Voice of the Customer Program

To best serve our customers, EarthLink Business measures and aims to achieve these 7 key Voice of the Customer (VOC) initiatives:

1.Fast Order Interval

2.Done Right the First Time Install

3.Personalized Care

4.A Customer Portal that Delights

5.Accurate Billing

6.Network Stability

7.Timely Maintenance Response

Award-Winning Service Provider• 2008 Communications Innovator Award for Most Innovative Competitive

Carrier— New Paradigm Resources Group

• 2008 North American Telecommunications Service of the Year Award for breakthrough development of MPLS over DSL— Frost & Sullivan

• 2008 North American Customer Value Award for best business portal for large and distributed enterprises— Frost & Sullivan

4

EarthLink Business supplies many carriers with xDSL access elements nationwide, including:

Our Carrier Customers

5

The EarthLink BusinessData Network and MPLS

• Nationwide Private MPLS Network

― Blending Ethernet, DS3, DS1, DSL, and Wireless Access into one private

network

• Managed Network Services

― Traffic utilization reporting, router management, automated trouble reporting, real

time network status map

• Value-Added Services

― Dial backup, Wireless backup, project management, enterprise technicians, custom

installations, remote VPN access, remote engineering/professional services

• Application eXchange (AX) – Access essential business applications over a secure

cloud

― Voice over IP providers

― Credit card providers

Business Objectives: Powered by EarthLink Business

6

Nationwide NetworkNationwide NetworkCore Network Nodes

Nationwide NetworkMulti-Service Access POPS

Nationwide NetworkMPLS Backbone

Nationwide NetworkMPLS Backbone and Fiber Infrastructure

8

• Consolidate all traffic on a single network• Prioritize voice, video and other data applications• Up to six free Classes of Service (CoS)• QoS (Quality of Service) intelligence is built into the network• No need to add more virtual circuits to manage QoS• Full-mesh topology• Support multiple routing protocols• Reduce transit delays and transaction times • Reroute traffic priorities on the fly• Quickly add new locations

MPLS Features and Benefits

9

Blended MPLS – Industry Firsts• MPLS over ADSL

– Up to 6 classes of service on ADSL

– Honored edge-to-edge

– Flexible tagging options

– Seamless integration into MPLS T1 network

• MPLS over Wireless Data– Alternative to high-priced fill in

– Wireless and terrestrial network on one contract

– Perfect for backup: True diversity without wireline

– Nationwide 3G Network

– Secure and private• Never touches the public Internet• CDMA standard

– Comparable to DSL speeds• Download speeds between 400-800 Kbps• Upload speeds between 300-400 Kbps

10

Blended MPLS Network DiagramCanadian

Office(ADSL)

ApplicationExchange

Internet

Earthlink Busniess Core

MPLS NetworkBranch 1

(PPP/Metro T-1)

Branch 2(DSL)

Branch 3(Frame T-1)

Host Location(DS-3)

Branch 4(Wireless)

Data Center(Ethernet)

Remote Office(Cable)

IPSec

IPsec

POSProviders

VoIPProviders

CloudComputingProviders

11

Value Added Services

• Internet Connect− Add Internet access to every node on your MPLS network

• Backup Options− Multiple backup options available; can vary by location within network

• Dial Backup• DSL• T1• Wireless Data

• Hosted Security− Network-based solution that extends firewall capabilities to ward off security threats while freeing

up network resources • Stateful Firewall• Content and URL Filtering• Data Leak Protection (DLP)• Application Control• Intrusion Detection Service/Intrusion Prevention Service• Anti-Virus / Anti-Malware / Anti-Spyware

• Direct Connect− Connect your MPLS network to your credit card processing company

• Remote Access VPN (ReadyOffice)− A powerful, flexible, and secure remote VPN solution for your mobile workforce

• Managed Router Service & myLink

12

Managed Router Service and myLink

• 24x7 technical support with simple, self-service access to real-time performance data

• Circuit utilization, discard and error packets

• Open, update, and monitor service tickets

• Network status via Google Maps app and one-click toolbar

• Live chat with Customer Care• Online invoicing and bill pay• Robust reporting capabilities

• Proactive, automatic outage detection and resolution

• 24x7 Ping monitoring• Outage triggers service ticket• Proactive email notification for outage

and resolution

Manage network orders, handle service tickets and access valuable business tools via myLink, the EarthLink Business centralized portal.

13

Managed Router Services & myLinkFeature: Benefit:

One-Click Navigation

Find everything you need fast. The intuitive organization, clean and simple menus, and graphic toolbar buttons make managing your network online a quick and easy experience.

24x7 PingMonitoring

Real-time monitoring of network connectivity minimizes downtime and provides fast fault resolution without you having to initiate support requests.

Automated Fault and Resolution Notifications

You’re always in the know through proactive email notifications of outage, resolution, and updates. You can focus on your business with the peace of mind that we are on top of any connectivity issues.

Service Ticket Management

Stay informed of any network issues through service ticket viewing and real-time status updates. Efficiently manage service tickets with the ability to open, close, and update. Analyze historical trends with access to 13 months of ticketing data.

Real-Time and Historical Reporting

With anytime access to robust online reporting, you can analyze expenses, find hotspots, and understand usage so your EarthLink Business services are always put to their most effective uses.

Router ManagementProactive router management includes: 24x7 Heartbeat Ping in 5-Minute Interval 24x7 SNMP Polling to Gather Utilization and Performance Data

Intuitive Graphing of Daily, Weekly, Monthly, and Annual Stats Router Configuration Archive

Feature: Benefit:

One-Click Navigation

Find everything you need fast. The intuitive organization, clean and simple menus, and graphic toolbar buttons make managing your network online a quick and easy experience.

24x7 PingMonitoring

Real-time monitoring of network connectivity minimizes downtime and provides fast fault resolution without you having to initiate support requests.

Automated Fault and Resolution Notifications

You’re always in the know through proactive email notifications of outage, resolution, and updates. You can focus on your business with the peace of mind that we are on top of any connectivity issues.

Service Ticket Management

Stay informed of any network issues through service ticket viewing and real-time status updates. Efficiently manage service tickets with the ability to open, close, and update. Analyze historical trends with access to 13 months of ticketing data.

Real-Time and Historical Reporting

With anytime access to robust online reporting, you can analyze expenses, find hotspots, and understand usage so your EarthLink Business services are always put to their most effective uses.

Router ManagementProactive router management includes: 24x7 Heartbeat Ping in 5-Minute Interval 24x7 SNMP Polling to Gather Utilization and Performance Data

Intuitive Graphing of Daily, Weekly, Monthly, and Annual Stats Router Configuration Archive

14

myLink Status Map

• Status of all network devices across all your network locations

• Device details and IP address by location

• Auto-trouble ticketing feature via proactive network monitoring, which opens tickets and provides email notifications with updates

myLink features a comprehensive mapping feature, powered by Google Maps, providing quick access to:

Customer Location Name1234 Street LaneSacramento, CA 95832

OMS# 123456 – MPLS DS1 1.5M PPPStatus: Sent to Billing

15

myLink Snapshot

16

Network Design Features• Customized Solutions are provided to meet your specific needs

• Network design provides the most cost effective bandwidth options with scalability

• MPLS network offers more stringent SLAs than a public network

• MPLS provides any-to-any mesh connectivity – allowing easy expansion of the network using Ethernet, Wireless and other access technologies

• Some sites may require higher bandwidth than others – the solution easily scales to allow for increased capacities

• Class of Service can be added to support Point of Sale, VoIP, video conferencing and future applications

• Our numerous MPLS POPs ensure lower latency (more POPs = less hops)

17

Project Management

• Keeps project on schedule

• Coordinates EarthLink Business’s internal resources: circuit

provisioning, equipment install, networking testing

• Outlines project roles and responsibilities: inside wiring, building

access, address corrections, definition of demarcation point, etc.

• Serves as the point of escalation during network implementation

18

Key Differentiators

• Leading IP infrastructure

• Nationwide footprint

• Robust product set, customizable solutions 

• End-to-end bi-directional CoS over asynchronous access elements

• Diverse Wireless back-up options over private MPLS

• Direct connections to key suppliers through the AX program

• Personalized support - an extension of your IT staff

• Online portal will consistently monitor your network and automatically open trouble tickets

• Proven service provider across multiple industries

• EarthLink growth engine with access to capital for network upgrades, new technologies

Contact

For more information Contact:Ross McVey

Premier Account Executive | SalesEarthLink Business

E: rmcvey@corp.earthlink.comO: 920-968-7378 | C: 920-475-3898 | F: 920-968-7394

3100 N Ballard Rd | Appleton, WI | 54911

Visit the EarthLink Business Industry Insights Library for access to whitepapers and webinars to help make IT

Services and network management easier.