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1/26

>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Olenc Cb`eRgaf Qgftcr >4?2Lcbcjncr >4?2

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Qgftcr >4?2 ^chcosc cjcs

! Cxtcflgfa Lebujcft Ssc & Gjprevcl Ihcxgnghgty

! Ssonghgty Gjprevcjcft

! Thotierj & OTG Cf`ofbcjcfts

>

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Ihcxgnghgty= Ierj Igchl Hoycr \cjphotcs

Brcotc rcusonhc ierj chltcjphotcs te lcfc chl typcs,chl hebotgefs ofl chl prepcrtgcs.

R`orc ofl punhgs` ierj chltcjphotcs t`reua`eut t`ceraofgzotgef.

Cfsurc befsgstcfby ei loto chlsofl vohglotgef ruhcs ny opphygfachl tcjphotcs w`cf scflgfalebujcft irej t`c Qcn SG ofl

t`reua` t`c OTG.

2

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4/26

>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Ihcxgnghgty= Ierj Igchl Hoycr \cjphotcs

Ssc Bosc Cxojphcs

Lebujcfts acfcrotcl ny cxtcrfoh portgcs, 2rlporty systcjs, erpunhgs`cl ny rcauhotery nelgcs ofl boffet nc cosghy clgtcl tegfbhulc Cb`eRgaf ierj chls (c.a. heof lebs, gfsurofbc ierjs).

Eraofgzotgefoh prebcsscs t`ot rcqugrc lebujcfts beftogf ostoflorlgzcl sct ei chls w`gb` iehhew o spcbgb pocrf er jcctspcbgb vohglotgef rcqugrcjcfts.

Lebujcfts joy rcqugrc lgfflcrcft fujncr ei sgafotergcs lcpcflgfaef t`c nusgfcss prebcss.

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Ssonghgty= Gjprevcl Lebujcft ^colonghgty Lurgfa Out`ergfa & Rgafgfa

]eej gf ofl eut eilebujcfts ier nccrrcolonghgty lurgfa sgafgfaofl ierj chl out`ergfa.

@ga`cst quohgty Olenc TLIgjoac prebcssgfatcb`feheagcs.

3

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh. 9

Lroa ofl lrep juhtgphc hcs te t`c Rcfl poac.

Ssonghgty= Lroa ofl Lrep Ighcs ef t`c Rcfl poac

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7/26

>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Ssonghgty= Hgnrory \cjphotcs Cf`ofbcjcfts

Jofoac/Clgt hgnrory tcjphotc fojcs t`reua` t`c Qcn SG. Ollgfa portgbgpofts w`cf brcotgfa hgnrory tcjphotcs. SG jelgbotgefs ier gjprevcl usonghgty.

1

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8/26

>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Ssonghgty= Juhtg-hgfc \cxt Igchls

0

! Brcotc juhtg-hgfc ierj chls wgt`gf lebujcfts usgfa Qcn SG, Cb`eRgaf \cxt\oas ofl TLI Ierj Igchls.

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh. 7

Brcotc er clgt `ypcrhgfks gf lebujcfts t`reua` t`c Qcn SG. Iuhhsuppert ier TLI `ypcrhgfks.

@ypcrhgfks bhgbkonhc lurgfa sgafgfa ofl bof fovgaotc t`c uscr te ohebotgef wgt`gf t`c lebujcft er te of cxtcrfoh S^H.

Ssonghgty= @ypcrhgfks gf Lebujcfts

Icoturc ovoghonhc ier Cftcrprgsc & Ahenoh Obbeuft \gcrs

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10/26

>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh. ?4

Lcfc t`c oppcorofbc ei ierj chls gfbhulgfa Ieft, Ieft Rgzc ofl\cxt Ohgafjcft t`reua` Qcn SG ofl Cb`eRgaf \cxt \oas.

Ierj chl prepcrtgcs orc rcspcbtcl lurgfa sgafgfa ofl gf t`c sgafclTLI lebujcft.

Ssonghgty= Lcfc & Beftreh Ierj Igchl Ieft Trepcrtgcs

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11/26

>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh. ??

Bustejcrs bof rcqugrc t`cgr sgafcrs te cxphgbgthy obbcpt t`c tcrjs ei uscofl befsujcr lgsbhesurcs ncierc vgcwgfa ofl sgafgfa t`c lebujcft.

Ssonghgty= ^cqugrc Cxphgbgt Befscft te \crjs ei Ssc

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Thotierj= ^CR\ OTG

! Nrofl fcw ^CR\-noscl OTG ierobbcssgfa t`c boponghgtgcs eiCb`eRgaf scrvgbc.

! Jct`els ier kcy prebcsscs.! Brcotgfa ofl scflgfa oarccjcfts! \robkgfa stotus ei oarccjcfts! Oarccjcfts gfierjotgef! Hgnrory lebujcfts! Sscr jofoacjcft

! Gftcrobtgvc lcvchepcr pertoh ierhcorfgfa ofl trygfa t`c fcwOTGs.

?>

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Thotierj= Hgnrory Lebujcft OTG Cf`ofbcjcfts

Jgx ofl jotb` hgnrory lebujcfts wgt` upheolcl lebujcfts.

Rcfl juhtgphc hgnrory lebujcfts gf o sgfahc OTG trofsobtgef.

Jcrac loto gf ierj chls ier hgnrory lebujcfts w`cf scflgfavgo OTG.

?2

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Thotierj= Jcrac Rgafcr Rpcbgb Loto ier Jcao Rgaf vgo OTG

Gfbhulc o BRY hc beftogfgfa t`c hgst ei rcbgpgcfts ofl t`c loto t`otfccls te nc jcracl gfte t`c lebujcft w`cf gfgtgotgfa o Jcao Rgaftrofsobtgef.

Cvcry Jcao Rgaf sgafcr wghh rcbcgvc o bustejgzcl oarccjcftbeftogfgfa ufgquc loto spcbgb te t`c sgafcr os spcbgcl gf t`c BRYhc.

?4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Thotierj= Fcw OTG Jct`els ier B`ofagfa Rgafcr

! ^cphobc Rgafcr ier trofsobtgefst`ot `ovc ohrcoly nccf scft iersgafoturc.

! Lchcaotc sgafgfa te ofet`crgflgvgluoh.

! ^cmcbt sgafgfa o lebujcft.

?3

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Thotierj= Ollrcssgfa Weur Icclnobk

?9

Fcw lotobcftcr houfb` bejphctcl, 6$2.3J gfvcstjcft Tcrierjofbc gfbrcoscl ?3 >4% Fcw Lgsostcr ^cbevcry (L^) boponghgtgcs houfb`cl

Gjprevc Tcrierjofbc &Ovoghonghgty

Fcw 1 x >< suppert houfb`cl Fcw B`ot-noscl suppert systcj Fcw Bejjufgty Ieruj houfb`cl Gflustry-hcolgfa bhgcft subbcss jelch

Gjprevc t`c BustejcrRuppert Cxpcrgcfbc

Jofoac yeur obbeuft Splotc yeur brclgt borl gfierjotgef Trgft gfvegbcs

Gjprevc t`c Nghhgfacxpcrgcfbc

Q`ot wc `corl Trearcss wcvc jolc

*

*Qghh nc ovoghonhc gf Mofuory >4?

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Ofl Jofy Et`cr Cf`ofbcjcfts Noscl ef Weur ^cqucsts

! Ruppert rcsgzonhc sgafoturc ofl gfgtgohs chls t`reua` tcxt toas ofl out`ergfa.! Ruppert upheol ei ofy hc typc irej Aeeahc Lrgvc.! Cf`ofbcl Hebohgzotgef Ruppert.

! Ruppert \urkgs` ofl Bzcb` hofauoacs! Ruppert fef-Hotgf b`orobtcrs gf bursgvc sgafoturcs, gfbhulgfa B`gfcsc, Mopofcsc, ofl

Kercof

! Onghgty te supprcss t`c "Jofoac yeur oarccjcfts" hgfk ier bustejcrs w`gb` lefet usc t`c wcn opphgbotgef.

! Ohhew htcr ny obtgvc werkew, ofl sct up jeft`hy sb`cluhcs gf rcperts.! Cxpertgfa rcol-efhy chls gf ^cperts, irej t`c Jofoac poac ofl t`reua` t`c

OTG.

?1

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Ofl Jofy Et`cr Cf`ofbcjcfts Noscl ef Weur ^cqucsts (beftgfucl)

! KNO Cf`ofbcjcfts! Ruppert befauronhc KNO prehcs! Rpcbgiy sgafcrs fojc ier KNO w`cf usgfa o wglact

! Bohbuhotcl Igchls cf`ofbcjcfts! Ruppert bohbuhotcl chls luphgbotgefs! Ruppert bohbuhotcl chls vohglotgef gf Osgof hofauoacs! Yohucs ei rcol efhy chls bof nc uscl wgt` bohbuhotcl chls ofl beflgtgefoh chls

! Cf`ofbcjcfts ier gftcarotgef wgt` Olenc ^colcr ofl Olenc Obrenot! Lebujcfts sgafcl gf Olenc Obrenot ofl Olenc ^colcr orc areupcl gf Rgafcl gf

Obrenot ofl Rgafcl gf ^colcr iehlcrs ef t`c Jofoac poac

! Splotcl Lewfheol poac ier rcbgpgcft te rctrgcvc t`c sgafcl lebujcfts! Lewfheol cvcft ny t`c rcbgpgcft gs rcberlcl gf t`c oulgt trogh

?0

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Offeufbgfa

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20/26

>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

c Iostcst & Cosgcst C-Rgaf Cxpcrgcfbc gs Acgfa Nccr

Nrofl fcw C-Rgaf SG wgt`bejphctchy rclcsgafcl uscrcxpcrgcfbc

Befsgstcft sgafgfa cxpcrgcfbcobress ohh lcvgbcs ofl sbrccfs

Fcw c-sgaf cxpcrgcfbc gsburrcfthy gf ohp`o ofl wghh ncrehhcl eut te ohh bustejcrs evcrt`c fcxt beuphc ei rchcoscs

>4

Qc weuhl hevc te act yeur icclnobk ef eur fcw sgafgfa cxpcrgcfbc

Gi yeu weuhl hgkc te portgbgpotc, phcosc beftobtpjDcb`esgaf.bejwgt` yeur fojc, p`efc, oflhgotgef, oflburrcft prgbc phof tgcr. Qc wghh beftobt schcbtcl uscrs irej lgfflcrcft nobkareufl ier lgsbussgefs.

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Ofl Gftrelubgfa cYouhtgfa Ruppert

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Cb`eRgaf Few Rupperts Gftcarotgef Ier cYouhtgfa

! Beftrobt lebujcfts ier bcrtogf bhoss ei lebujcfts ofl typcs ei trofsobtgefs bof ncscburgtgzcl ier scbeflory jorkct.

! csc trofsobtgefs ircqucfthy rcqugrc juhtgporty behhonerotgef, gftcarotgef wgt` nusgfcssprebcsscs ofl lewfstrcoj cvglcftgory ofl bejphgoft hgicbybhc jofoacjcft.

! Beftrobts bof nc trofsicrrcl, peehcl, er rcsehl.! C.a. Befsujcr hcflgfa, bejjcrbgoh hcosgfa, oute fofbc, jertaoac & `ejc cqugty, ctb.

! cYouhtgfa `chps ollrcss spcbgb bejphgofbc rcqugrcjcfts ier t`csc typcs eitrofsobtgefs.! Ergagfoh bepy ei sgafcl lebujcfts just nc kcpt scburc os seurbc rcberls.! Ergagfoh bepy ei t`c sgafcl lebujcft just nc ewfcl ny o sgfahc cftgty.! Cvcry ollgtgefoh bepy ei t`c sgafcl lebujcft gs jorkcl os o Bepy ei Ergagfoh.

!Cb`eRgaf prevglcs bejphctc sct ei OTG te suppert gftcarotgef wgt` cYouhtgfavcflers.

! Ruppert gftcarotgef wgt` cErgagfoh eut-ei-t`c-nex.

>>

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Cb`eRgaf Gftcarotgef wgt` cErgagfoh

! Efc-tgjc gfgtgoh sctup ier gftcarotgef lefcny Cb`eRgaf Bustejcr Ruppert.

! Oarccjcfts bof nc scft te cYouht ny lciouhtier t`c cftgrc obbeuft er ef o pcr oarccjcftnosgs.

! TLI bepgcs ei oarccjcfts lewfheolcl irejCb`eRgaf orc outejotgbohhy wotcrjorkcl.

! Cb`eRgaf oulgt trogh jogftogfs o rcberl ei t`cvouhtgfa obtgvgty.

>2

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Et`cr Cb`eRgaf Gftcarotgefs

! Cb`eRgaf ier Rohcsierbc Y?< - Ovoghonhc few! Iuhh suppert ier t`c fcw Rohcsierbc? photierj ofl sgafgboft usonghgty

gjprevcjcfts.

! Cb`eRgaf ier JgbreseLyfojgbs B^J >4?2 Bejgfa gf Mofuory >4?4?2.

! Cb`eRgaf ier JgbreseLyfojgbs B^J - Ovoghonhc few! Splotcl vcrsgef ei t`c gftcarotgef gfbhulcs sejc quohgty gjprevcjcfts ofl uscr

cf`ofbcjcfts.

! Cb`eRgaf ier JgbreseR`orcTegft >4?4 - Ovoghonhc few! Splotcl vcrsgef gfbhulcs sgafgboft fcw iufbtgefohgty ofl bustejgzotgef

boponghgtgcs.

! Cb`eRgaf ier JgbreseR`orcTegft >4?2 - Ovoghonhc few! Splotcl vcrsgef wgt` quohgty gjprevcjcfts ofl fcw werkew boponghgtgcs.

>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.

Act Olenc Cb`eRgaf Opphgbotgefs

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>4?2 Olenc Rystcjs Gfberperotcl. Ohh ^ga`ts ^cscrvcl. Olenc Beflcftgoh.