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Stephanny Almanzar 10-0054

Esteban Santana 10-0378

Milton De Aza 10-0033

Milton Hernández 10-0890

Elvis Peña 10-0929

David Santamaria 10-0047

Prof. Rafael Mejia

UNIBE

Organization & Methods

04/05/11



Mission and Vision

Mission

EDESUR is a corporation that distributes and commercializes electricity; its

objectives are to drive the improvement and stability of the country by offering

a safe and reliable electrical service, while preserving the environment.

Vision

EDESUR seeks to maintain itself as a renowned electricity service provider that

maintains operating excellence by a sustainable corporation. EDESUR will also

promote the smart usage of efficient energy to practice a social responsibility.



Values

Integrity

Dignity and ethnics will contribute to the promotion of trust to the company.

Flexibility and engagement to development

Through the pursuit of positive change EDESUR will adapt itself to the

requirements of all their clients.

Flexibility andengagement

todevelopment

Integrity

Customer

Service

Comimitment

Enthusiasm



Costumer support

To always satisfy the

wants and needs of

clients by providing a

high quality service.

Commitment

To maintain the achievement of goals and objectives planned out for the best

interests of the country, clients and company.

Enthusiasm

To perform functions cheerfully with passion while sharing, participating, and

supporting among co-workers for the achievement of better results.

energía.



Business Strategy

EDESUR focuses on expanding its services throughout all the towns that cover

the current areas they are established.



Organizational Structures



Previous Organizational Structure

Administration

Counsel

General Auditing General Corporate

Secretary

General

Administration

Management

Judicial Services

Management

RegulationManagement and

Energy Purchases

Security

Management

Communications

Management

Planning and

Control

Management

Sales

Management

Distribution

Managemen

Resources

Manageme

Area of Santo

Domingo

San

Cristobal’s

Head uarter

Barahona’s

Headquarte

r

San Juan’s

Headquarte

r



Actual First Stage of EDESUR

Administration

Council

Distribution

Management

General Council

De artment

General

Management

Administration

Sales Management

Management Staff

Legal Services

Communication

Security and surveillance

Planning and management

control

Regulation and energy

purchases

Resources

Management Address Sector Address Sector

Address Sector Cities’

head uarters



Description of the staff units:

Management Staff

Legal Services

Communication

Security and surveillance

Planning and management control

Regulation and energy purchases

Legal services

Advise the decision-making when dealing with legal issues in different fields such

as legal billing, fraud litigation, legal aspects regulation and heritage, among

others.

Communication

Carry out public relations for the company in order to represent EDESUR in the

media and other institutions.

Safety and Security

Ensure the safety of facilities and people in the company, conducting research,

preventive security measures and coordinating the support of external

institutions such as firefighters, police and company security, among others.

General audit

Safeguard assets, control the exploitation of resources and assessment of units

to operate by detecting situations that may threaten the company



Planning and management control

Track all the performance indicators in order to improve the coordination

through planning and budget processing, chains of approval and

management structure.

Regulation and energy purchases

Corporate-level interaction with various agencies throughout the process of

buying and selling energy and services and also to ensure a compliance to the

national regulatory framework of electrical system.



Sales Management:

This department is subdivided into the following:

Process and Control Management:

Control and monitor indicators of the sales property management, through the

coordination and analysis of operational plans, cost control and business

information and issue reports.

Legal Consulting and Sales Management

Provide technical and legal assistance to the company.

Marketing Management

Design and implement practical strategies for the company’s promotion of

energy services.

Sales Operations Management

Carry out main business processes (collection, billing, etc...) of the users of

electrical service, coordinate and monitor the telephone office 24 hours.

Large customers Management

Perform installations, maintenance, repair, reading and billing of industrial

suppliers.

Administrative management

Perform administrative and logistics processes as well as monitoring the per unit

budget cost in order to ensure the proper use of resources and maintenance.



Distribution Management:

This department is subdivided into the following:

Operations Management

Monitor, control and operate the network by ensuring quality and continuity of

electricity supply to clients, based on optimum technical and economical

management in their facilities.

Electricity Management Control Quantify the purchasing power of the company and develop energy balances

and forecasts of the distribution network and quality control.

Network Management

Develop and supervise EDESUR networks as well as updating the database

facilities.

Electrical Substation Management

Develop and plan specific strategies to invest in future projects in the area of

electrical substation; moreover, study and analyze the projects under

development.



Cities’ headquarters:

EDESUR currently operates in 5 major regions which are: South Santo Domingo,

San Cristobal, Azua, Barahona and San Juan and these regions are thensubdivided into towns. In order to keep a more efficient control of resources

between South Santo Domingo and the South of the whole country this is how

they manage it:

South Santo

Domingo

Headquarter

Headquarters for San Cristobal,

Azua, Barahona, San Juan

Sales

Management

department

Technical

service

management

department

Loss

management

Department

Network

coordination

department

Finance and

administration

department

Sales

Management

department

Network

coordinating

sector

Technical

service

management

department

Administration and

Finance

management



Functions of the departments of thecities’ headquarters

Sales Management Sector:

Perform the activities to recruit clients for their integration in the selling

cycle of the company.

Perform the selling processes (collections, complaints attendance,

billing, etc.), of the clients influence area.

Give commercial attention to the regular clients, illicit and people

with irregularity in their proceedings within the corresponding sector.

Analyze the behavior of the sales variables (collections, billing,

complaints, etc.) in order to detect opportunities, and improve other

projects.

Ensure a high quality and customer service.



Technical Service Managementdepartment

Execute electric connections and installations.

Coordinate the lectures and distribution processes of the bills in the

corresponding neighborhood.

Establish the guidelines needed for the execution of service orders,the lecture operative, and the distribution, incorporation and

actualization of the data in the sales systems.

Loss Management Sector

Audit the existent database, and the preparation of the needed

data in the field.

Perform the necessary measures with customers found guilty in illicit or

irregular actions.

Keep track of the claims of PROTECOM (protección al consumidor) .



Network Coordination Department

Coordinate and supervise the activities related to the installations,maintenance and optimization of the network of distribution in low tension of thecorresponding sector.

Receive and evaluate requests of requested projects of the client,generated in the sector and coordinate the execution.

Attend requests of execution and maintenance of works in networks for thesector.

Interact with network centralized management of project infrastructure andinternal development in function of the needs in the sector.

Administrative and financial

management sectorCarry out the management of human and economic resources.

Establish the budget of operating expenses of each unit and carry it

out.

Direct and supervise requests for reparation and maintenance of the

vehicles assigned to each area to technicians.

Coordinate the request and delivery of materials and equipment

needed in each unit.



Business Process

Electricity process in the Dominican Republic

As presented in the chart above there are five institutions that were formed to

generate electricity which are the following, Empresa Generadora deElectricidad HAINA, S.A., Empresa Generadora de Electricidad ITABO, S.A.,Empresa de Generacion Hidroelectrica Dominicana, Corporacion Dominicanade Empresas Estatales and IPP’s . Whether Empresa Distribuidora de Electricidaddel Norte, S.A.; Empresa Distribuidora de Electricidad del Sur, S.A. and EmpresaDistribuidora de Electricidad del Este, S.A were created to distribute thisresource.

Coordinator

Organism

Market

Spot

Energy Distribution

Companies

Economic Dispatch

Technical Dispatch

Liquidation of

Energy Transactions

Electricity

Superintendence Sector Regulator

Arbiter for Business Conflicts

Defense of Client interests

Regulation of tariff

Regulated Clients

Non-Regulated Clients

CDEEE

IPP’S

EGEHID

HAINA

ITABO



Another important agent that intervenes in this process is

EDESUR in this specific case is supervised by the Electricity Superintendence

which has the duty to protect all the regulated consumers of the company, alsoto manage tariffs and last but not least be the arbiter for business conflicts,among other things.



Workflow

Transportation

Production

Distribution

Consumers



Employee’s ID

When a person joins EDESUR, an employee ID will be assigned to him/her. The

employee ID will identify the company to which the person belongs to (EDESUR),

a picture of the person, full name, identification number, and the corresponding

unit. It is obligatory for the company personnel to use the employee ID.

If the employee ID is lost or damaged it should be reported the human resources

department at EDESUR



Medical Insurance

After signing a job contract, a form should be filled out at Seguros Universal

America in which a photo of the employee and close relatives(husband, wife,

children) will be attached. The medical insurance is a benefit offered by the

company. The insurance offers services like MOVIMED, VISUAL CARD, and SALUD

BUCAL.

If the medical insurance card is lost, it should be reported to the police with

proof of ownership and a picture. This only applies to adults and lasts for about a

month.



Some working conditions

Labor hours

The normal labor hours per day are 8 and 40 per week.

Vacations

Years of service Days ofvacations

Days paid

From 1 to 3 years 15 8.5

From 4 years 17 16

From 5 years 19 16

From 6 years 21 26

From 7 years 23 26

From 8 years 25 26

From 9 years 27 26

From 10 to 14 years 30 35

From 15 to years forward 30 43

Bonuses

On December employee will receive one additional salary as a bonus.

If the employee has less than a year working in the institution then he/she will

receive a proportion of money relative to the months worked during that year.



Method of payment to theemployees

In order to EDESUR pay their employees they must do the necessary paperwork

to open an account at the nearest office of the Banco de Reservas.

Organization and human resources will provide employees with a letter be

presented to the officer responsible for conducting the process of opening

accounts.

The bank has a regular schedule from 8:30 a.m. to 5:00 p.m. Monday through

Friday

the payment is credited to your account every two weeks, days 15 and 30 of

each month and you can withdraw the money with your debit card provided

by the bank.

Payment on your steering wheel you will see the discounts made as: Deductions

from income tax, Social Security, in addition to the other and authorized by you.



SWOT ANALYSIS

Strenghts •Location of the business(every store is close).

Weaknesses

•Lack of marketing expertise (word of mouth).

Opportunities

•Technology is a developing market

•Moving into new market segments that offer improved profits.

Threaths

•A new competitor

•Price wars with competitors.•New taxation introduced over Shock Shop to top employees.



Conclusion



Recommendations from the group:

edesur a repaired)

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