edesur dominicana (terminado)

8/6/2019 Edesur Dominicana (terminado)

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Stephanny Almanzar 10-0054

Esteban Santana 10-0378

Milton De Aza 10-0033

Milton Hernndez 10-0890

Elvis Pea 10-0929

David Santamaria 10-0047

Prof. Rafael Mejia

UNIBE

Organization & Methods

05/05/11


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A little bit of its history.

Edesur Dominicana is an electricity distributor and provider that was founded bythe ongoing privatization efforts in the Dominican Republic on August of 1999.

During the privatization efforts in the country, the UNION FENOSA group

represented by the Dominican electricity distributor (DIDOEL) bought 50% of

Edesurs stock. The Dominican government represented by the Dominican

electricity corporation acquired 49.96% stocks. The employees before

privatization received only a 0.04% of stock. On September of 2003, the UNION

FENOSA group sold its stock to the government and the energy distributor

became state property once again but with a new name, EDESUR Dominicana

S.A.


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Mission and Vision

Mission

EDESUR is a corporation that distributes and commercializes electricity; its

objectives are to drive the improvement and stability of the country by offering

a safe and reliable electrical service, while preserving the environment.

Vision

EDESUR seeks to maintain itself as a renowned electricity service provider that

maintains operating excellence by a sustainable corporation. EDESUR also

promotes the smart usage of efficient energy to practice corporate social

responsibility.


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Values

Integrity

Dignity and ethnics will contribute to the promotion of trust to the company.

Flexibility and engagement to development

Through the pursuit of positive change EDESUR will adapt itself to the

requirements of all its clients.

Flexibility andengagement

todevelopment

Integrity

CustomerService

Comimitment

Enthusiasm


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Costumer support

Always satisfy the

wants and needs of

clients by providing a

high quality service.

Commitment

Maintain the achievement of goals and objectives planned out for the best

interests of the country, clients and company.

Enthusiasm

Perform functions cheerfully with passion while sharing, participating, and

supporting among co-workers for the achievement of better results.

energa.


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Previous Organizational Structure

General Corporate

SecretaryGeneral Auditing

General

Administration

Management

Regulation

Management and

Energy Purchases

Judicial Services

Management

Communications

Management

Security

Management

Planning andControl

Management

San

Cristobals

Headquarter

Sales

Management

Resources

Management

Barahonas

Headquarter

San Juans

HeadquarterDistribution

Management

Area of Santo

Domingo

Administration

Counsel


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Actual First Stage of EDESUR

Administration

Council

DistributionManagement

General Council

Department

General

Management

Administration

Sales Management

Management Staff

y Legal Servicesy Communicationy Security and surveillancey Planning and management

control

y Regulation and energypurchases

ResourcesManagement Address Sector

Address SectorAddress SectorCities

headquarters


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Description of the staff units:

Management Staff

y Legal Servicesy Communicationy Security and surveillancey Planning and management controly Regulation and energy purchases

Legal services

Advise the decision-making when dealing with legal issues in different fields such

as legal billing, fraud litigation, legal aspects regulation and heritage, among

others.

Communication

Carry out public relations for the company in order to represent EDESUR in the

media and other institutions.

Safety and Security

Ensure the safety of facilities and people in the company, conducting research,

preventive security measures and coordinating the support of external

institutions such as firefighters, police and company security, among others.

General audit

Safeguard assets, control the exploitation of resources and assessment of units

to operate by detecting situations that may threaten the company.


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Planning and management control

Track all the performance indicators in order to improve the coordination

through planning and budget processing, chains of approval and

management structure.

Regulation and energy purchases

Corporate-level interaction with various agencies throughout the process of

buying and selling energy and services and also to ensure a compliance to the

national regulatory framework of electrical system.


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Electricity Management Control

Quantify the purchasing power of the company and develop energy balances

and forecasts of the distribution network and quality control.

Network Management

Develop and supervise EDESUR networks as well as updating the database

facilities.

Electrical Substation Management

Develop and plan specific strategies to invest in future projects in the area of

electrical substation; moreover, study and analyze the projects under

development.


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Cities headquarters:

EDESUR currently operates in 5 major regions which are: South Santo Domingo,

San Cristobal, Azua, Barahona and San Juan and these regions are thensubdivided into towns. In order to keep a more efficient control of resources

between South Santo Domingo and the South of the whole country this is how

they manage it:

South Santo

Domingo

Headquarter

Headquarters for San Cristobal,

Azua, Barahona, San Juan

Sales

Management

department

Technical

service

management

department

Loss

management

Department

Network

coordination

department

Finance and

administration

department

Sales

Management

department

Network

coordinating

sector

Technical

service

management

department

Administration and

Finance

management


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Technical Service ManagementDepartment

Execute electricity installations.

Coordinate the lectures and distribution processes of the bills in the

corresponding neighborhood.

Establish the guidelines needed for the execution of service orders,the lecture operative, and the distribution, incorporation and

actualization of the data in the sales systems.

Loss Management Department

Audit the existent database, and the preparation of the needed

data in the field.

Perform the necessary measures with customers found guilty in illicit or

irregular actions.

Keep track of the claims of PROTECOM (proteccin al consumidor) .


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Network Coordination Department

Coordinate and supervise the activities related to the installations,maintenance and optimization of the network of distribution in low tension of thecorresponding sector.

Receive and evaluate requested projects of the clients generated in thesector and coordinate the execution.

Attend requests of execution and maintenance of works in networks for thesector.

Interact with network centralized management of project infrastructure andinternal development in function of the needs in the sector.

Administrative and financial

management DepartmentCarry out the management of human and economic resources.

Establish the budget of operating expenses of each unit and carry it

out.

Direct and supervise requests for reparation and maintenance of the

vehicles assigned to each area to technicians.

Coordinate the request and delivery of materials and equipment

needed in each unit.


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usiness Process

Electricity process in theDominican Republic

As presented in the chart above the whole process starts with the coordinator

organism, which makes the necessary transactions with the energy producerscompanies, in order to provide that resource to the energy distribution entities.

There are currently five institutions that were formed to generate electricitywhich are the following, Empresa Generadora de Electricidad HAINA, S.A.,Empresa Generadora de Electricidad ITABO, S.A., Empresa de Generacion

Hidroelectrica Dominicana, Corporacion Dominicana de Empresas Estatalesand IPPs .

Coordinator

Organism

Market

Spot

Energy Distribution

Companies

y Economic Dispatchy Technical Dispatchy Liquidation of

Energy Transactions

Electricity

Superintendence y Sector Regulatory Arbiter for Business Conflictsy Defense of Client interestsy Regulation of tariff

Regulated Clients

Non-Regulated Clients

y CDEEEy IPPSy EGEHIDy HAINAy ITABO


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Workflow

Transportation

Production

Distribution

Consumers


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Employees ID

When a person joins EDESUR, an employee ID will be assigned to him/her. The

employee ID will identify the company to which the person belongs to (EDESUR),

a picture of the person, full name, identification number, and the corresponding

unit. It is obligatory for the company personnel to use the employee ID.

If the employee ID is lost or damaged it should be reported the human resources

department at EDESUR


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Medical Insurance

After signing a job contract, a form should be filled out at Seguros Universal

America in which a photo of the employee and close relatives(husband, wife,

children) will be attached. The medical insurance is a benefit offered by the

company. The insurance offers services like MOVIMED, VISUAL CARD, and SALUD

BUCAL.

If the medical insurance card is lost, it should be reported to the police with

proof of ownership and a picture. This only applies to adults and lasts for about a

month.


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Method of payment to theemployees

In order to EDESUR pay their employees they must do the necessary paperwork

to open an account at the nearest office of the Banco de Reservas. The Human

Resources department will provide employees with a letter be presented to the

officer responsible for conducting the process of opening accounts.

The payment is credited to employees account twice a month , days 15 and 30

of each month and they can withdraw the money with their debit card

provided by the bank.


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SWOT ANALYSIS

Strenghts

Stable Market share

Efficient data base

Favorable access to distribution network.

Weaknesses

Inefficient control over illegal users of electricity.

Poor customer service

High cost structure

Opportunities

Arrival of new projects to expand more into the South

Entry of new clients.

Threaths

New competitors offering alternative energy

Price wars with competitors.

Shifts of oil prices.


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Recommendations from the group:


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edesur dominicana (terminado)

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