EFFECTIVE COMMUNICATION SKILL

IN NURSINGBY

AMBILY ULAHANNANFINAL YEAR MSC NURSING

WHAT IS COMMUNICATION??

The response of GENERATOR and

RECEVIER are systematically co

related to a REFFERENT STIMULI

WHY COMMUNICATION IS IMPORTANT IN NURSING

•IT IS THE ESSENCE OF HEALTH CARE

•MAKE POSITIVE IMPACT ON CLENT AND FAMILY

•IMPART KNOWLEDGE ON HEALTH PRACTICES

CHOICE OF COMMUNICATION MODE

VERBAL COMMUNICATION

NON VERBAL COMMUNICATION

OTHER MODES……

WHICH IS THE BEST??

FACE TO FACE COMMUNICATION

WHY FACE TO FACE COMMUNICATION

VISUAL AUDITORY KINESTHETIC

WHY COMMUNICATION IS AN INTERGRAL

COMPONENT IN NURSING

• Vital to gather information from client

• Confirm the facts from the relatives

• To identify health disability

• To develop Acceptances ,Confidence and trust worthiness

1. ACCEPTANCE AND TRUST

2.PRIVILAGED INFORMATION• Great value in

making nursing diagnosis

• Confidentiality of information

3.HEALTH EDUCATION Educating client

and family on• Health practices• Continuity of care • Follow up

COMMUNICATION AT

DIFFERENT LEVEL

STAFF -STAFF• Happens all the time• It is for the delivery of

quality and safe care • Depends on the type of

care practices ,nurses needs to handover reports of client to next person involved.

STAFF –SUPERIORS The nurse manager ,doctors and

specialist are the to the nurses by the virtue of hierarchical level in the organization, it means that Each Member Should Maintain Respect.

STAFF- SUBORDINATES

Subordinates means the Juniors, Aids or other Hospital assistance

Much of the communication at this level is for Directing And Delegation The Work

STAFF - CLIENT• It is the core of nursing services• Needs to be aware about

different levels or age group of the client

• Choose appropriate mode of communication to convey message

Should be aware that what can be communicated and what should be kept confidential

ETHICS OF GOOD COMMUNICATION SKILL

• Learn to respect others• Avoid being emotional• Maintain eye to eye contact• Present acceptable tone of

voice and body language• Do not use offensive

languages• Learn to listen