effective listening
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Effective Listening1. Listening Facts
2. The Listening Process
3. Bad Listening Habits
4. Barriers to Effective Listening
5. Hearing vs. Listening
6. Types of Listening
7. Guidelines to Effective Listening
Listening Facts Most people spend at least ___% of
communication time listening Most people listen to and
understand only about a fourth of what is being
communicated
Listening Facts (con’t.)
85% of individuals rate themselves as average or worse listeners
Listening skills poorest when people interact with those closest to them. They interrupt and jump to conclusions more frequently
We ________ more rapidly than one can speak
Five-Step Process of Listening
________ __________ ____________
You get
stimuli
You attachmeanin
g to stimuli
You storefor
futurereferenc
e
Five-Step Process of Listening
Evaluating ____________
You separatefact fromopinion
andevaluate
thequality ofevidence
You reactonce
you’veevaluated
the message
Bad Listening Habits
Tunes out dry subjects Tunes out if delivery is poor Enters into argument Listening for only the facts
Sometimes you need to listen to what people are _____________.
Bad Listening Habits
Takes extensive notes Fakes attention Easily distracted Resists difficult material Reacts to emotional words _______________
Listening is more than Hearing
Listening is _______; hearing is passive
Listening is _______; hearing is natural
Listening is intermittent; hearing is continuous
vs
Controlling the Environment: Fight
Distractions
1. Close doors2. Turn off radios, TVs, CD players, etc.3. Move closer to the speaker4. Anticipate what will be said and summarize what has been said5. Don’t interrupt6. Hold your rebuttal
Establishing a Climatefor Effective
Communication
EvaluationControl
Strategy
NeutralitySuperiority
Certainty
Problem Orientation
Spontaneity
Description
EmpathyEquality
Provisionalism
Psychological Barriers
______
Feelings About the Subject Matter
Subject Matter
_______
Feelings AboutEach Other
A Shared Semantic Code
MyWorld of
__________
YourWorld of
__________
MyWorld of________
YourWorld of________
My Semantic CodeMy Semantic Code Your Semantic CodeYour Semantic Code
Guidelines for Effective ListeningControl the EnvironmentBe AlertBe Mentally PreparedBe Emotionally Prepared
Guidelines for Effective ListeningControl the EnvironmentBe AlertBe Mentally PreparedBe Emotionally PreparedJudge content, not delivery
Guidelines for Effective ListeningControl the EnvironmentBe AlertBe Mentally PreparedBe Emotionally PreparedJudge content, not deliveryProvide feedback
What Do Good Listeners Do? They Listen Actively by:
Listening for concepts, key ideas, facts
Being able to distinguish between evidence and argument, idea and example, fact and principle
What Do Good Listeners Do? They Listen Actively by:
Analyzing key points Looking for unspoken messages Keeping an open mind Asking questions that clarify Reserving judgment Taking meaningful notes
Nonverbal Communication
Facial expressions ___________________ Vocal characteristics Personal appearance ____________________ Use of time and space