effectiveness of training _ canara bank project report.doc

8/10/2019 effectiveness of training _ Canara Bank PROJECT REPORT.doc

1/61


2/61

Executive Summary

Canara Bank is a leading public sector bank established on July 1, 1906 in the town of

Mangalore in Karnataka by hri !""e"bal ubba #ao $ai, an e"inent lawyer,

educationist and social refor"er% &he bank has already co"pleted 100 years of ser'ice% (t

pro'ides all sorts of financial ser'ices ranging fro" loans to insurance% )or the year

March *00+, the Bank clocked the highest net profit #s%1--. crore/ a"ong nationalied

banks% et profit for the year March *002 was #s 1109 Crores%

&he report basically deals with the organiation study of Canara bank% (t "entions about

the brief introduction to banking industry, history of the bank, depart"ents, organiation

structure, and details about products 3 ser'ices% ! brief 'iew of the 4#5 practices of the

bank has been gi'en in the report% &he report also contains the financial perfor"ance of

the bank for last * years%

5uring the study a sur'ey was conducted to find out the training effecti'eness%

uestionnaire was used to collect data fro" respondents% #espondents were officials,

"anagers and senior "anagers%

)ro" the study it was found that in all respects the training progra"s were successful and

for "a7ority of the respondents the training progra" "et their needs and e8pectations%

o"e suggestions ha'e also been "ade at the end of the study% $roduct awareness

progra"s, "arketing oriented progra"s "ust be introduced% &he &raining progra"s

contents should be designed keeping in 'iew the 7obs assigned or to be assigned

&he open work culture, co""it"ent and the co:operation a"ong the e"ployees

re"arkable adaptability to changing banking en'iron"ent ha'e enabled Canara Bank to

be a ;)rontline banking institution of global standards


3/61

Banking Industry Profile:

Banking in (ndia has an early origin where the indigenous bankers

played a 'ery i"portant role in lending "oney and financing foreign trade and co""erce%

5uring the days of the =ast (ndia Co"pany, was the turn of the agency houses to carry onthe banking business% &he >eneral Bank of (ndia was first Joint tock Bank to be

established in the year 1?.6% &he others which followed were the Bank 4industan and the

Bengal Bank% (n the first half of the 19th century the =ast (ndia Co"pany established

three banks@ the Bank of Bengal in 1.09, the Bank of Bo"bay in 1.+0 and the Bank of

Madras in 1.+-% &hese three banks also known as $residency banks were a"alga"ated in

19*0 and a new bank, the ("perial Bank of (ndia was established in 19*1% Aith the

passing of the tate Bank of (ndia !ct in 1922 the undertaking of the ("perial Bank of

(ndia was taken by the newly constituted tate Bank of (ndia%

&he #eser'e Bank of (ndia which is the Central Bank was created

in 19-2 by passing #eser'e Bank of (ndia !ct, 19-+ which was followed up with the

Banking #egulations in 19+9% &hese acts bestowed #eser'e Bank of (ndia #B(/ with

wide ranging powers for licensing, super'ision and control of banks% Considering the

proliferation of weak banks, #B( co"pulsorily "erged "any of the" with stronger banks

in 1969%

&he banking industry in (ndia is in a "idst of transfor"ation,

thanks to the econo"ic liberaliation of the country, which has changed business

en'iron"ent in the country% 5uring the pre:liberaliation period, the industry was "erely

focusing on deposit "obiliation and branch e8pansion% But with liberaliation, it found

"any of its ad'ances under the non:perfor"ing assets $!/ list% More i"portantly, the

sector has beco"e 'ery co"petiti'e with the entry of "any foreign and pri'ate sector

banks% &he face of banking is changing rapidly% &here is no doubt that banking sector

refor"s ha'e i"pro'ed the profitability, producti'ity and efficiency of banks, but in the

days ahead banks will ha'e to prepare the"sel'es to face new challenges%

INDUSTR STRU!TURE

B!B!!B $!&( 1


4/61


5/61

their superior technology:based operations, lower "anpower and a lower on:$erfor"ing

!ssets $!/ le'el%

!"ST DN#$I!SBanking, e'erywhere in the world, is a highly regulated industry%

&he banking industry is the repository of sa'ings of a nation contributed by "illions of

people% &hus a bank basically acts as an inter"ediary between sa'ers and borrowers%

4ence, costs to a bank are the interest paid to sa'ers and the establish"ent cost% ! bankDs

"argin arises out of the difference in interest paid to depositors and charged to borrowers%

&he funds raised fro" sa'ers are deployed in three ways : loans and ad'ances to industry

and agriculture, in'est"ent in go'ern"ent securities, in'est"ent in pri'ate sector euity,debentures, co""ercial papers, etc%

! bankDs sources of re'enue are interest fro" loans and ad'ances,

inco"e fro" go'ern"ent securities and di'idendEinterest fro" pri'ate sector euity

in'est"ents and debt instru"ents% !part fro" this, a bank also earns non:fund:based

inco"e, also called as fee:based inco"e for the 'arious ser'ices rendered by it as a

banker or in the course of banking acti'ities% (t includes treasury and fore8 operations,

inco"e fro" trading in shares, guarantee co""ission, etc%

STRU!TUR#% !N'ES

!n ordinance on ecuritiation and #econstruction of )inancial

!ssets and =nforce"ent of ecurity (nterest was pro"ulgated on *+th June *00*% &he

sa"e has been passed by the $arlia"ent in o'% *00*% &he ordinance will help banks and

financial institutions i"pro'e their financial position in three ways% )irstly it will help

banks and )(s turn their assets into securities, which could be traded in the "arket in

s"aller bundles% &his would bring i""ediate liuidity, which can be lent, instead of

waiting for loans to be realied% &he new law will also help the" in setting up asset

reconstruction co"panies to reco'er their bad assets% !nd finally, it will help in the

enforce"ent of security interest i%e% right to the security in case of default by the client/%

&his ordinance creates a right en'iron"ent for faster reco'ery of dues and gi'es hope that

the huge the burden now esti"ated at o'er #s 1,100 billion/ of $!s on (ndian financial

sector will be reduced to a "ore reasonable le'el% (t also offers scope for $ublic ector

Banks to clean up their balance sheets faster%

B!B!!B $!&( -


6/61

!RITI!#% SU!!ESS (#!T"RS

!sset liability "anage"ent, effecti'e "onitoring of loans, reco'ery

of $!s, reducing cost of deposits, controlling establish"ent costs are critical success

factors% =nsuring capital adeuacy, e8posure nor"s and other prudential nor"s in line

with #B( guidelines are also critical% Aresting blue chip accounts, e8panding depositor

base and le'eraging the" for fee:based inco"e are also essential for growth and

de'elop"ent% &echnology has already brought about re'olutionary changes% er'ices like

(nternet Banking, Mobile Banking, !nywhere and !nyti"e Banking will not be added

features but pro"ise to be a standardied banking en'iron"ent in the ne8t few years%

Ahile on one hand it has the potential to reduce the transaction costs, the initial capitalreuire"ents will be hea'y% Banks, which ha'e a legacy of a large workforce, will ha'e to

find ways to offset the these technology costs by reduction in staff costs, if any

"eaningful reduction in transaction costs has to be achie'ed%

"UT%"")

&he banking scenario in the country has been undergoing a

ualitati'e shift towards internationalis"% >lobal best practices are finding greater

acceptance and syste"ic deficiencies, which are a legacy of the past, are being addressed%

&he future, therefore, see"s to be e8citing, but only for those who can withstand the

stress and strain that the refor"s bring along% !s banks e8pand their fee:based inco"e by

offering 'arious ser'ices including distribution of "utual funds, in'est"ents and

insurance products, the reach and responsi'e ser'ices takes center stage% !lso with "ore

financial instru"ents gaining "arket acceptance, traditional ad'ances are likely to gi'e

way to in'est"ent in inno'ati'e instru"ents%

&he banking industry needs to cut flab across the board, i"pro'e

ser'ice conditions, capitalie on their large client base for fee:based inco"e and retain

their custo"ers a"idst hectic co"petition% Aith price wars slowly taking place,

particularly after lending below $ri"e ending #ate is allowed, stronger players will

e"erge successful in the long run%

B!B!!B $!&( +


7/61

"rigin * 'ro+t, of !anara Bank:

Canara Bank CBK/ was founded on July 1, 1906 in the town of Mangalore in Karnataka

by hri !""e"bal ubba #ao $ai, an e"inent lawyer, educationist and social refor"er%

(t was founded as DCanara Bank 4indu $er"anent )und@ this s"all seed blosso"ed into a

li"ited co"pany as DCanara Bank td%D in 1910 and beca"e Canara Bank in 1969 after

nationaliation% Backed by a tea" of professionals, co""itted staff and e8tended

clientele base, the bank has, o'er the last 100 years, achie'ed "any a "ilestone in the

fields of co""ercial and social banking% &he bank also has been able to register profits

e'ery year since inception%

B!B!!B $!&(

!ommercial Banks at a glance

Particulars -un./001 -un./00/

o% of Co""ercial Banks *92 *9.

!ll cheduled Co""ercial Banks *91 *9+

of which, #egional #ural Banks 196 196

on:cheduled Co""ercial BanksF + +

o% of Bank Gffices 6669* 66-22

#ural -**-1 -*-9+

e"i:Hrban 1+.?2 1+?*?

Hrban 10.+1 102?.

Metropolitan .?+2 .626

F (ndicates ocal !rea Banks

ourceI #eser'e Bank of (ndia

2


8/61

)ro" a s"all beginning, the bank has grown into one of the largest

banks in (ndia with a wide branch network and client base% !cuisitions ha'e also

enabled the bank to achie'e growth% $rior to nationaliation in 1969, the bank took o'er a

nu"ber of banks starting with the Bank of Kerala in 1961 and ending with the $angal

ayak Bank in 196.%ubseuently in 19.2, it took o'er a8"i Co""ercial Bank% &he

bank has a large network of geographically well di'ersified branches, which enables it to

raise low cost long:ter" deposits% &he nu"ber of branches of the bank rose fro" -6. at

the ti"e of nationaliation in 1969 to reach *,+69 by March*00+% &he bank has also

di'ersified into other banking related areas through its 'arious subsidiaries and sponsored

co"paniesI

CBK, ca"e out with its first Initial Pu2lic "ffer ($G/ in o'%

*00* for 11, 00,00,000 euity shares of #s 10 each at a pre"iu" of #s *2 per share

aggregating #s -.2 crore through the fi8ed price route% &he "ain ob7ect of the issue is to

aug"ent the long:ter" resources of the bank and the capital base of the bank to "eet its

future capital adeuacy reuire"ents% Moreo'er on 1st o'% *00* the bank returned the

go'ern"ents capital to the tune of #s *??%.? crore% !fter the IP"and return of capital,

the paid:up capital stands at #s +10 crore and the shareholding of >G( has co"e down to

around ?-%*%5uring *00*:0- the bank has started corporate agency of life insurance

products in strategic alliance with !(! with the aid of a dedicated DBancaassuranceD

outfit%

T,e Bank Today

Canara Bank is one of the pre"ier banks in the country, accredited with u"pteen

distinctions% &he present stature of the Bank is due to its strong funda"entals and uality

custo"er orientations% $rofit "aking since inception, the Bank today epito"ies a perfect

blend of co""ercial and social banking%

)or the year March *00+, the Bank clocked the highest net profit #s%1--. crore/ a"ong

nationalied banks, with significant i"pro'e"ent in capital adeuacy ratio 1*%66/ and

asset uality net $! ratio of *%.9/% et profit for the year March *002 was #s 1109

Crores%

&he Bank has already car'ed a niche in pro'iding (&:based ser'ices% Aith 100

co"puteriation of the branches, the bank pro'ides a wide array of ser'ices, such as,

B!B!!B $!&( 6


9/61

etworked !&Ms, !nywhere Banking, &elebanking, #e"ote !ccess &er"inals (nternet 3

Mobile Banking, 5ebit Card etc% &he Bank was the first a"ong banks to launch

networked !&Ms and obtain (G Certification%

Co""ercial consideration has, no way, diluted the BankDs role in national priorities%

Canara Bank is in fact the first bank to be conferred )(CC( award for contribution to rural

de'elop"ent% ound founding principles, enlightened leadership, uniue work culture and

re"arkable adaptability to changing banking en'iron"ent ha'e enabled Canara Bank to

be a ;)rontline banking institution of global standardso'ern"ent 5epart"ents, (nstitutions, etc%,

Pur3ose: &o "eet genuine personal needs%

Eligi2ility: Confir"ed e"ployees of reputed $Hs and Joint tock

Co"panies ,Confir"ed Central E tate >o'ern"ent officials, ecturers E !sst%

$rofessors E $rofessors of Colleges E #esearch (nstitutions and Hni'ersities

9="ployees salary account has to be "aintained with Canara bank branch

et take ho"e salary : +0 of the gross salary% electi'ely up to *2 of gross

salary is also per"itted%

uantum: i8 "onthsD gross salary or #s%1 lac whiche'er is less%

Re3ayment: (n con'enient =uated Monthly (nstal"ents up to 60 "onths%

Security or"ally, Co:obligation is reuired for loans abo'e #s%20,000E:

Teac,ers %oan:

B!B!!B $!&( 16


19/61


20/61

: ehicle oan for !griculturists

: oan for $lantation Crops

: oan for Marine )isheries

: oan for (nland )isheries

: oan for ericulture

: oan for $urchasing !gricultural and

: oan for $oultry

: =8port Credit for !gro $roducts

:Gther !gricultural che"es

idyasagar =ducational oan/

4ousing oan

Gther $riority ector oans

>o'ern"ent ponsored che"es

ead Bank !cti'ities

!gricultural Consultancy er'ices

'eneral (acilities

afe custody er'ices

afe custody ockers

o"ination )acility

De3osits

(ixed De3osit:

(t is safe, liuid and fetches high returns%

Mini"u" #s% 1000E:, Ma8i"u" : o ceiling%

$eriod of 5eposit. 12 days to 1*0 "onths%

B!B!!B $!&( 1.
http://www.canbankindia.com/ruralsocial/PrioritySector/vehicleloan-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/plantationcrop-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/mfisheries-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/ifisheries-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/sericulture-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/purchland-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/poultry-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/expcredit-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/othagriloans-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/studentloan-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/housing-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/otherpriority-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/govt-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/leadbank-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/acs-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/vehicleloan-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/plantationcrop-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/mfisheries-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/ifisheries-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/sericulture-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/purchland-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/poultry-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/expcredit-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/othagriloans-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/studentloan-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/housing-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/otherpriority-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/govt-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/leadbank-ind.htmlhttp://www.canbankindia.com/ruralsocial/PrioritySector/acs-ind.html


21/61

(nterest $ay"ent . Monthly, uarterly, 4alf:yearly or !nnual inter'als at

depositorDs choice%

)acility of part withdrawal of deposits in units of #s%1000E: keeping the rest of the

deposit to earn contracted rate of interest%

Closure before "aturity per"issible%

RE!URRIN' DEP"SITS:

=nables to build up a sieable capital in a regular and syste"atic way%

!"ount of 5eposit!s low as #s%20E: per "onthin "ultiples of #s%20E:/

o ceiling on "a8i"u" a"ount

Closure before "aturity

oan against deposit per"issible

(nterest co"pounded e'ery uarter

!#NB#N) #UT" RENE


22/61

a'ings bank account continues to ser'e as before%

(f cheue a"ount e8ceeds the a'ailable balance in a'ings !ccount balance,

Canfle8i transfers funds fro" fi8ed deposit account, to ensure that cheue is

honored% uch transfers are effected auto"atically in "ultiplies of #s%1000E: allowing the

re"aining portion of the )i8ed 5eposit to earn contracted rate of interest%

#S&R## DEP"SITS 4(or senior citi>ens6

(ndi'iduals, who ha'e co"pleted the age of 60 years and abo'e, are eligible%

!ccounts can be opened 7ointly with other enior Citiens or with other personsbelow the age of 60 sub7ect to the condition that the enior Citien is o%1

depositor%%%

$eriod of 5eposit. 12 days to 1*0 "onths%

!ge proof certificate to be produced%

oans against deposits per"itted

S


23/61

which celebrated its centenary year this year% (t has a separate $lanning and de'elop"ent

wing%

&he present stature of the bank is due to strong funda"entals and uality custo"er

orientation% $rofit "aking since its inception the bank today epito"ies a perfect blend of

co""ercial and social banking%


24/61

DET#I%S "( SE!TI"NS?DI8ISI"NS?DEP#RT$ENTS !"$IN'

UNDER E#!& (UN!TI"N#%


25/61

6% Corporate Merchant Banking 5i'ision

?% Marketing, #esearch 3 $roduct 5e'elop"ent ection

.% Corporate Cash Manage"ent er'ices

!"RP"R#TE !REDIT


26/61

+% Credit Monitoring and tatistics ection

2% Credit #e'iew ection ( 3 ((

(IN#N!I#% #ND 'ENER#% #D$INISTR#TI"N


27/61

6% =8ecutor, &rustee and &a8ation ection

?% (B! #Pconciliation ection

.% 55 #Pconciliation ection

9% !&M and 5ebit Card #econciliation ection

PRI"RIT !REDIT


28/61

6% taff !d"inistration ection

?% Grganiation and Methods ection

DEP#RT$ENT "( IN("R$#TI"N TE!&N"%"' .


29/61


30/61

&RD Practices

)ro" a s"all town bank, started way back in 1906, today the bank has grown to

beco"e a frontline banking institution of (ndia with sound foundations% !s on

-1%0-%*002 the bank has "anpower strength of +?-.9% &he bank has co""itted and

efficient workforce which includes pecialist Gfficers, ports $ersonalities and

!rtists% &he bank has been fore runner in establishing its own training syste" way

back in 1920% &he bank has 1- regional training centers and 1 ape8 le'el training

college in Bangalore which takes care of knowledge, skill, and attitudinal

de'elop"ent of the e"ployees% &he bank also sponsors indi'iduals to e8ternal

training progra"s both within and outside the country%

&RD !once3ts?Systems Practiced in t,e Bank

! nu"ber of 4#5 initiati'es are in practice in the Bank% More e"phasis is gi'en

for four 4#5 initiati'es 'i uality Circle, tudy Circle, Brain tor"ing essions

and taff Meetings%

uality !ircles

uality Circle is a ti"e tested tool of &otal uality Manage"ent &M/ which

pro"otes tea" spirit, cohesi'e uality work culture, co""it"ent and in'ol'e"ent of

e"ployees%

&he bank has 1000 acti'e uality Circles which took up pro7ects on 'aried

sub7ects, "any of which were on areas of corporate concern%

='ery year Circle le'el and !pe8 le'el uality Circle Contests are conducted% *-

tea"s participated in the !pe8 le'el contest for the year *00+:02% Besides this

BankDs tea"s are also participating in Chapter le'el, ational le'el and

(nternational le'el contests% &his year two of the uality Circle tea"s were sent

for the (nternational Con'ention on uality Circles at Bangkok and 11 uality

Circle tea"s participated in ational le'el uality Circle Contest held at Mu"bai%

Study !ircle

Concept of tudy Circle ai"s at self de'elop"ent of e"ployees by encouraging

the desire to acuireEupdate knowledge, infor"ation and e8perience%

B!B!!B $!&( *.


31/61

(nside E Gutside guest lecturers specialied in different topics of co""on "ans

use are in'ited to share their e8perience%

tudy circle "eets are conducted once in two "onths in ad"inistrati'e offices and

once in a uarter in the branches%

Brain Storming Sessions

&his is a techniue for generating ideas and suggestions on topics of rele'ance and also to

pro'ide alternate solutions to proble"s by si"ulati'e thinking and i"aginati'e power of

cross section of e"ployees%

Corporate &opics are selected for each uarter and B are conducted in

ad"inistrati'e offices E branches on the topic during e'ery uarter%

5uring the year *00+:02, -**2 Brain stor"ing sessions were held in the bank%

Staff $eetings

taff Meeting ai"s at group synergy, tea" building, open culture, fa"ily feeling

and talent recognition which indi'idually and cu"ulati'ely benefit the

organiation%

>oals E targets set for the unit E bank is discussed in the "onthly taff Meetings

conducted at all branches E units and action plan is drawn in achie'ing the goalsset%

='ery year all the branchesEoffices and units under ad"inistrati'e offices conduct

staff "eetings each "onth%

IS" !ERTI(I!#TI"N

(n the (ndian Banking ector, Canara Bank was the first bank to get (G

certification for ;&otal Branch Banking< L for its eshadripura" Branch,

Bangalore in 1996

presently the bank is ha'ing ??0 branches and 1* ad"inistrati'e units with (G

certification

IN . &"USE PUB%I!#TI"NS ? -"URN#%

B!B!!B $!&( *9


32/61

BankDs prestigious bi:"onthly:bi:lingual house 7ournal ;hreyas< has won as

"any as *2 national awards so far, which includes prestigious awards like Media

(ndia !ward for the best house 7ournal in (ndia and awards instituted by #eser'e

Bank of (ndia for house 7ournals, public relations society of (ndia, Bangalore

Chapter%

(n *00+:02, shreyas has won two ational !wards D! Certificate of MeritD in the

bilingual "againes category fro" D!ssociation of Business Co""unication of

(ndiaD 3 an award for DBest $rint ualityD fro" Mayara" ur7an )oundation,

#aipur

#+ards:

Best Bank #unner up/: $ublic sector *00-:0+ !ward By !nnual Gutlook

Money !wards

)irst Bank to get an award instituted by &he Ministry of ( as ;ational !ward

to Banks for =8cellence in ( ending< for its e8cellence under ( for the

year *00*:0-%

Corporate ocial #esponsibility L Citien (( !ward for *00- instituted by )(CC(

for e8cellence in 'arious social fields

&he bank is positioned 1*?1 in the )orbes "againe list of *000 fir"s

worldwide, "aking it one a"ong the *? (ndian co"panies to feature in the list%

'RIE8#N!E REDRESS#% $#!&INER

)or attending to custo"ers grie'ances, the bank has an independent Custo"er er'ice

ection at ape8 le'el i%e% at 4ead Gffice, Bangalore and Custo"er er'ice ection headed

by 5i'isional Managers at all 1- Circle Gffices who ha'e been e8clusi'ely designated to

B!B!!B $!&( -0


33/61


34/61

>eneral ob7ecti'es of any &raining progra" areI

1% &o i"part the basic knowledge and skill to the new entrants and enable the" to

perfor" their 7obs well%

*% &o euip the e"ployee to "eet the changing reuire"ents of the 7ob and the

organiation%

-% &o teach the e"ployee the new techniues and ways of perfor"ing the 7ob or

operation%

+% &o prepare e"ployees for higher le'el tasks%

Im3ortance of Training:

&raining benefits both the e"ployees and e"ployers% (t "akes the e"ployee "ore

producti'e and "ore useful to an organiation%

a% &raining enables the e"ployee to de'elop and rise within the organiation

b% &raining "akes the e"ployee "ore loyal to an organiation%

c% &raining "akes an e"ployee to work "ore efficiently%d% &raining enables to secure pro"otions easily%

e% &raining reduces wastages as the e"ployees use the tools properly%

#reas of training:

1% )no+ledge: !wareness of the rules 3 regulations and policies of the co"pany%

*% Social SkillsI &eaching the e"ployee how to be a tea" "e"ber and get ahead%

-% Tec,nical SkillsI &eaching the e"ployee regarding the technical aspects of his

7ob%

+% Decision making and Pro2lem solving Skills: Em3,asis on "ethods and

techniues for "aking organiational decisions and sol'ing work relatedproble"s%

B!B!!B $!&( -*


35/61

Evaluation of Training:

Definition: ;!ny atte"pt to obtain infor"ation on the effects of training on

perfor"ance and to assess the 'alue of training in the light of that infor"ation%enderI 5esignationIualificationI 5epart"ent

1/ 4ow "any years of ser'ice ha'e you co"pleted in Canara BankR SSSSSSSSSS

*/ 4a'e you attended any &raining progra" earlierR

Qes o

-/ 5o you think the &raining $rogra" "et your needs 3 e8pectationsR

Qes o

+/ Ahether adeuate training facilities were pro'idedR

Qes o

2/ Aas the content of the progra" course/ logically organiedR

Qes o

6/ Ahether you e8change the knowledge gained at the training center with your

colleagues at your workplaceR

Qes o

?/ 5o you think the batch sie of the progra" was

Just #ight &oo few &oo "any

./ uality of the training progra" was

=8cellent >ood !'erage

9/ (n what way the training progra" was usefulR&ick your choice/

a/ ("pro'e"ent in kills% b/ =nhanced Knowledge%

c/ elf 5e'elop"ent d/ !ttitudinal Changes%

10/ Ahether the course "aterial pro'ided during the training was usefulR

Qes o

11/ 5o you feel that you will be able to handle your 7ob better after attending the

training progra"R

Qes o

1*/ Ahat was your o'erall i"pression to the training progra"R

=8cellent >ood atisfactory Below

a'erage


58/61

1-/ &o what e8tent the Knowledge gained at the training centre is useful in your day

to day functioningR

&o a great e8tent &o so"e e8tent

o encourage"ent

1+/ Aould you reco""end any changes in the training progra"sR

$lease pecify

SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS




SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

:::::::::&hank you:::::::::


59/61

B#%#N!E S&EET #S #T 1CST $#R!& /00G

Sc,edule

#s at

1C01/00G

4Rs K0006

#s at

1C01/00

4Rs K0006

I !#PIT#% #ND %I#BI%ITIES

C!$(&! 1 +10,00,00 +10,00,00

#==#= !5 H#$H * 269.,92,?* +.+1,6+,-0

5=$G(& - 9690.,+1,.6 .6-++,22,62

BG##GA(> + 11+,16,+* ?2+,.9,?0

G&4=# (!B((&(= !5 $#G((G 2 ?1?-,6-,-- 69?1,-.,2.

T"T#% 1 CC010G9CH911 JJ1//99/1

((

II #SSETS + % %

C!4 3 B!!C= A(&4 #==#=B!K G) (5(! 6 +9.+,-.,-* 6.90,9-,?6

B!!C= A(&4 B!K !5 MG=Q

!& C! !5 4G#& G&(C=? -6.+,-+,91 21-6,0?,21

(=&M=& . -.02-,..,-6 -2?9*,9.,9+

!5!C= 9 60+*1,+0,-9 +.+-.,6*,?.

)(O=5 !=& 10 6?*,.1,+- 6.0,19,22

G&4=# !=& 11 *+..,--,9* *-.-,62,69

T"T#% CC010G9CH911 JJ1//99/1

((

( CG&(>=& (!B((&(= 1* 29++-,1?,-2 2*++0,*+,92

B( )G# CG=C&(G ? -92?,92,?9 -?02,?9,.6


60/61

PR"(IT #ND %"SS #!!"UNT ("R T&E E#R ENDED 1CST

$#R!& /00G

Sc,edule

(or t,e ear ended

1C01/00G

4Rs K0006

(or t,e ear ended

1C01/00

4Rs K0006

I IN!"$E

(&=#=& =!#=5 1- ?2?1,96,.. ?06-,-2,0?

G&4=# (CGM= 1+ 12+-,.*,?- *016,+.,-*

T"T#% 1 JCCG9HJ9;C J0HJ9191J

II E=PENDITURE + % % (&=#=&

=O$=5=512 ++*1,+9,9- +-*+,26,22

G$=#!&(>

=O$==16 *10.,9?,16 1.96,2+,91

$#G((G !5

CG&(>=C(=2 1+?2,.*,0? 12*0,?1,-?

T"T#% 00;9/J9C; HHC9/91

III NET PR"(IT ("R T&E E#R CC0J9G09G C119009G;

I8 #PPR"PRI#TI"NS 6 % %

!)=# &G ? % %

&!&H&G#Q

#==#=. *.0,00,00 --2,00,00

C!$(&! #==#= 9 *0*,?0,-1 100,-2,-2

(=&M=&

)HC&H!&(G

#==#=

10 *-0,00,00 210,00,00

#==H=

#==#= 11 1+0,62,2* 161,-9,16

(&=#(M 5((5=5 11 10*,20,00 10*,20,00

$#G$G=5

5((5=511 1*-,00,00 10*,20,00

5((5=5 &!O 11 -0,6+,6* *6,*6,02

T"T#% CC0J9G09G C119009G;

E#RNIN'S PER

SRE /H0; 1/;1


61/61

Bi2liogra3,y

Books

4u"an #esource Mange"ent, %%$%#ao, =8cel Books *00* =dition

4u"an #esource Manage"ent, K%!shwatappa, -Ee &ata Mc>raw:4ill $ublishing

effectiveness of training _ canara bank project report.doc

Documents