emotions moods

CH4 Emotions & Moods

Managing EMOTIONAL & building Interpersonnel competences

WHAT IS EMOTION ?

is the ability to identify, assess, and control the emotionsof oneself, of others, and of groups. It can be divided intoability EIandtrait EI.Criticisms have centered on whether EI is a realintelligenceand whether it has incremental validity overIQ.

Types of Emotions

Happiness

Happiness is a positive emotion. It is an expression of pleasure, contentment, good-luck or good fortune.

5

Surprise

An expression used when something unexpected or sudden occurs. POSITIVE

Disgust

Disgust is a strong feeling of dislike. Negative.

Fear

A feeling that something dreadful or dangerous is about to happen. Negative

Anger

Anger is a strong feeling of annoyance and displeasure. Negative

Sadness

The state of being sad, unhappy, sorrowful, or mournful. Negative

11

Gender and Emotions

WomenCan show greater emotional expressionExperience emotions more intenselyDisplay emotions more frequentlyAre more comfortable in expressing emotionsAre better at reading others emotionsMenShowing emotions is inconsistent with the male imageAre less able to read and to identify with others emotionsHave less need to seek social approval by showing positive emotions

Emotional Labor

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.Emotional dissonanceInconsistencies between the emotions we feel and the emotions we project.

WHAT IS EMOTIONAL INTELLIGENCE?

Emotional intelligence (EQ) is the ability to IDENTIFY, UNDERSTAND, and MANAGE EMOTIONS in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Emotional Intelligence Consists Of Four Attributes

Self-awareness You recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.Self-management Youre able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.

Social awareness You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.Relationship management You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.

Emotional Intelligence Will Affects

Your performance at workYour physical healthYour mental healthYour relationships

OB Applications of Emotions and Moods

Emotions and SelectionEmotions affect employee effectiveness.Decision MakingEmotions are an important part of the decision-making process in organizations.CreativityPositive mood increases creativity.MotivationEmotional commitment to work and high motivation are strongly linked.

OB Applications of Emotions and Moods

LeadershipEmotions are important to acceptance of messages from organizational leaders.Interpersonal ConflictConflict in the workplace and individual emotions are strongly intertwined.Negotiation Emotions can impair negotiations.Customer ServicesEmotions affect service quality delivered to customers which, in turn, affects customer relationships.