employee assistance program supervisory orientation for:
DESCRIPTION
Employee Assistance Program Supervisory Orientation For:. CNIC. Supervisory Training Agenda. EAP Benefits Overview Goals of Supervisor Training Supervisor/Manager Role Managing the Troubled Employee Signs & Symptoms of the Troubled Employee Confidentiality & Reporting - PowerPoint PPT PresentationTRANSCRIPT
Employee Assistance Program Supervisory Orientation For:
CNIC
Supervisory Training Agenda• EAP Benefits Overview• Goals of Supervisor
Training• Supervisor/Manager
Role• Managing the Troubled
Employee• Signs & Symptoms of
the Troubled Employee• Confidentiality & Reporting• Types of Referrals• Summary
Manager/Supervisor/HR Virtual Folder
The virtual folder is your managers’ tool box which includes:• ACI contact list• Promotional
materials• Program training
materials• Supervisory
referral documents http://vfolders.acieap.com/cnic
Employee Landing Page
CNIC’s landing page gives employees a brief overview of the EAP benefits and gives them access to:• Benefits summary• Links to resource
web portals• EAP brochure &
announcement flyer http://cnic.acieap.com
Why use the EAP?
Mental Health• Marriage & family
conflicts• Substance abuse• Stress
management• Emotional
challenges• Health concerns• Grief and loss
Work/Life• Child Care
Referrals• Elder Care
Referrals• Legal consultation• Financial
consultation
EAP Sessions
Employees and family members are authorized for:• Up to 5 sessions per issue provided by
your employer• EAP is a short-term approach for
diagnosis, referral, and/or short-term problem resolution
24 Hours
• Medical answering service available for after-hours calls.
• On-call counselors are available. • This is not an emergency number. Call
911 if there is an emergency.• Business Hours:
PST – 7:00 a.m. – 5:30 p.m.CST – 9:00 a.m. – 7:30 p.m.EST – 10:00 a.m. – 8:30 p.m.
All Family Members
We mean all family members. Living with you or not. In the same state or not. All are welcome:• Children• Spouses• Significant others• Parents• Grandparents
Multicultural/Multilingual
• All ethnic concerns accommodated
• All cultural issues addressed
• All special interests acknowledged
• Multilingual services available
Many Locations
Just tell the intake specialist where the most convenient location is for you to be seen:• Near work• Near home• Or in between
Comprehensive Work/Life
Comprehensive Work/Life benefits offer an innovative blend of referral services designed to make life easier• Child Care referrals• Elder Care referrals• Pet Care referrals• Legal service• Financial services• Identity theft• Educational assistance referrals• Personal services• Community-based resources
Child Care Services
• Referrals for preschool, after school, and daycare facilities
• Special needs• Summer camps• Background and security check referrals• And much more
Elder Care Services
• Referral for nursing and home health care
• Adult daycare and support groups• Transportation and meal sources• Emergency and respite care• Companionship programs
Pet Care Services
• Referral for boarding and grooming• Referrals for veterinarians • Resources for traveling with pets• Emergency pet services
Legal & Financial Services
• Speak directly with an attorney about your legal problems
• Speak directly with a financial planner• 90% of all calls handled over the phone
without further referral needed
Legal Services
• Unlimited phone consultation with a licensed attorney
• Landlord tenant/Real Estate• Custody/visitation concerns• Wills and Trusts• Family law• And much more
Financial Services
• Unlimited phone consultation with a financial planner
• Credit card consolidation• Credit restoration • Retirement planning• And much more
Identity Theft
• Prevention and security• Immediate response suggestions• Fraudulent charges and disputes• Credit restoration and follow-ups• And much more
Educational Opportunities
• College preparation guide• Resources for advancing education• Financial aid referrals• Two-year, Undergraduate, and Graduate
programs• Career counseling• GED, Special Degrees, and Vocational
program resources• Scholarship information• And much more
Affinity™ Online• Personalized
self-paced assistance
• Strategies for better and healthier living
• FREE services no matter how often accessed
• Help available 24 hours per day, seven days per week
Healthy Literature
• Information is available to you on any issue of concern on a variety of topics
• HealthYMail monthly newsletters
• Affinity Quarterly newsletters
Personal Services & Community-Based Resources
Information and referrals are provided for but not limited to:• Home repairs• House cleaning service• Entertainment events• Landscaping services• Ridesharing programs
ACI is here to help!
Confidential
• All information provided by the employee and family member is protected by State and Federal Law
• No information gets back to the company that the employee accessed the EAP
• The utilization report has no names on it
Training
• Topics that highlight the EAP services
• Fun, entertaining & educational• Your choice of how they’re
conducted: Onsite trainer Webinar Do-it-yourself
To arrange a training work through your location HRD and/or contact ACI directly.
Examples of Critical Incidents Include:• Death of an employee• Severe injury• Prolonged/severe illness• Workplace violence• Any traumatic event that
impacts employees
EAP Help in Critical Times
Supervisor/Manager Role
• To expect good job performance• To provide a safe work environment• To make sure the job gets done• To ensure quality in the product/service
To do this the manager must:• Know what it takes to get the job done• Know the employees’ abilities• Know if there is a change in either• Communicate job expectations
Managing the Troubled Employee
• Recognition• Documentation/consult
with HR• Discussion
Job performance improves or
Job performance problems continue
• EAP interview• Follow-up
Signs and Symptoms
• Absenteeism• On-the-job absenteeism• Difficulty in concentration• Appearance• Confusion• Inconsistent work patterns• Generally lowered job
efficiency• Poor employee
relationships
Workplace Violence
Some indications of impending violence:
• Overreaction to changes• Threats, even in jest• History of antagonistic or
violent behavior• Blaming of others for
serious problems• Repeated policy violations• Vague references to a
“plan” to “get even”• Mood swings or
substance abuse• Repeated references to
weapons
• Self-Referrals- An employee or family member contacts the EAP directly
• Supervisory Referrals- You recognize that an employee’s job performance has deteriorated and that continuing or emerging patterns of behavior are cause for concern
Types of Referrals
Supervisory Referrals
• EAP is not a part of the disciplinary process
• 100% confidential unless employee signs a release of information
• Excellent resources to get problems solved
• How and when to make a referral – refer to the Virtual Folder Risk Management tab for procedures
• Positive substance screen result• Refusal to submit to substance screen• Frequent/unexplained
absenteeism/tardiness• Absent from the worksite while on the
job• Difficulty in working with others• Inconsistency in quality/quantity of
work output• Extreme irritability/anger• Insubordination/questioning authority• Disregard for the safety of others
Types of Job-Related Supervisory Referrals
• Promotes early intervention for employees’ personal problems
• Reduces employee absenteeism and low productivity
• Facilitates good mental health which reduces overall health care costs
• Communicates the company’s commitment to their employees’ well-being
Summary
Do you need someone to talk to? Talk to us!Multiple resources are available at your fingertips…
Manager/Supervisor/HR link:
Employee link: Email:
Call:
http://www.acieap.com/vlink/vfolder/cnic/ http://[email protected]