ENGAGED!Creating e a Culture of ENGAGED Employees

ENGAGEMENT

busy or occupied; involved: deeply engaged in conversation.

to occupy oneself; become involved: to engage in business or politics.

to attract and hold fast: The novel engaged her attention and interest.

to attract or please: His good nature engages everyone.

ENGAGED! Employees

Employee engagement, also called Work

engagement, is a concept that is generally

viewed as managing discretionary effort, that

is, when employees have choices, they will act

in a way that furthers their organization’s

interests. An engaged employee is a person

who is fully involved in, and enthusiastic about,

his or her work.

ENGAGED! Employees

"Engaged" employees are builders. They want to knowthe desired expectations for their role so they can meetand exceed them. They're naturally curious about theircompany and their place in it. They perform atconsistently high levels. They want to use their talentsand strengths at work every day. They work withpassion, and they have a visceral connection to theircompany. And they drive innovation and move theirorganization forward.”

Curt Coffman

ENGAGED! Employees Productive, create strong client relationships, and stay

longer “Outside-the-box" thinkers, react positively to creative

ideas Have good friends at work and to be liked by their peers Go above and beyond in providing excellent customer

service Learn and grow with the organization, they exceed

expectations Twice as likely as their less engaged peers to be top

performers Absent less often, they miss 20 percent fewer days Resilient to and supportive of change initiatives

Levels of Engagement

Engaged The Builders

Not Engaged Just getting by – going through the

motions Actively Disengaged

Toxic!

The Bottom Line According to Gallop

Only 26% of employees are highly engaged 55% of employees are just going through the motions The longer an employee stays with a company, the less

engaged he or she becomes. actively disengaged employees cost the American economy

up to $350 billion per year in lost productivity.

Watson Wyatt Reports Companies with highly engaged employees demonstrated

200% greater profitability Employee Engagement is more important than

any other factor!

Imagine

An entire workforce of ENGAGED employees…

Analyze

Assess your leadership team first Be honest and thorough with this analysis

Gather honest feedback about your organization Conduct in-person interviews Employee satisfaction surveys

Inventory your resources Do employees have what they need? What would it take to fully equip employees?

Warning Signs

Division on the leadership team Uninspiring meetings Unengaged leaders Turnover increasing Change in relationship with manager Unsettled feeling throughout the

organization Gossip, negativity and low morale Lack of creativity

Strategize Create a long term leadership development

strategy How will you keep leaders engaged? How will you measure your leaders?

Set clear expectations for employees Are job descriptions clear on all levels? Is your on- boarding process complete and effective?

Create a long term employee focus initiative How will you keep the focus on your employees? How will you get to know them on a personal level? How will you recognize their efforts? How will you monitor levels of engagement on an ongoing basis?

Resource Management How will you identify and acquire the resources?

Energize

Create and strengthen company mission and vision

Create culture enhancers Recruit the entire organization to help

build a more engaged workforce Think outside the box

‘ENGAGED’

Commitment to a Culture Change will produce Clarity Consistency and Clear Communication. This process

will Challenge employees to Create and Celebrate an ‘ENGAGED

WORKPLACE’

Get ENGAGED!