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mc service kit August 2008, Vol 1.0

1semc service kit Aug 2008, vol 1.o

content page

overview mosque operation team (semc) 3

enhanced mosque cluster 4-9

2nd muis 3-year plan 10

mosque convention 2005 11

fundraising policy 12

building works application 13

Semc mosque directory 14-20

singapore muslim identity 21

programme design logic model 22

outcome management framework 23

programme evaluation 24-25

public talk 26-29

quarterly progress report 30-31

financial assistance scheme sources of funds 32

eligibility criteria 32

types of cases 33

types of assistance 33-35

list of referrals 35

financial assistance flowchart 36-37

fidyah vendor list 38

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mc service kit Aug 2008, vol 1.o

overview: enhanced mosque cluster mosque operations team (semc)on the ground

g

Zahid Ahmad GM, SEmc / MEC, Al-Ansar Mosque DID: 6446 7423 Email: [email protected]

semc service kit Aug 2008, vol 1.o

Shaikh Md Reza Bamasri Asst Manager, Social Development DID: 6446 7426 Email: [email protected]

Juraiman Rahim Asst Manager, Programme DID: 6446 7424 Email: [email protected]

Asmawi Mashuri Executive, Programme DID: 6446 7425 Email: [email protected]

3

overview: enhanced mosque cluster introduction The Enhanced Mosque Cluster (EMC) was rolled out in December 2007 and piloted in the Southeast district. One of the objectives for the EMC team is to alleviate the challenges of low-income families in the Muis zakat recipient list. Among others include devolving operational functions from Mosque and Disbursement & Empowerment Units (MUIS HQ) to mosques within the EMC framework. EMC will also accelerate the implementation of Mosque Convention 2005 (MC05) / 2nd MUIS 3-year plan (2M3YP) recommendations. Objectives 1) Alleviate low-income challenges

• Faster response rate • Better outreach • Customized approach

2) Accelerate MC05 & 2M3YP

• Faster implementation of programmes • More effective programmes • Better coordination • Better compliance

3) Devolution of Operational HQ Functions • Muis @ ground • Closer to stakeholders & clients • Better appreciation of community’s challenges

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overview: enhanced mosque cluster

OObbjjeeccttiivveess

se5

IInnttrroo ttoo SSEE

What w

e can do together

Rationale O

bjectives

Demarcation of

Policy & Operations

DDeevvoollvvee Core Services

To cluster

Greater intervention For zakat recipients in partnership with

other agencies

AAlllleevviiaattee AAcccceelleerraattee Challenges Of MC05 & Low-Income 2M3YP

initiatives Families

Resource-intensive

& Implementation

driven

•Greater outreach

•Accelerate programme implementation

•Muis staff works directly with mosque •Faster response

rate •More effective programmes @mosques

•Closer to clients & stakeholders •Customised

programmes •Greater

coordination

•Better appreciation of community’s challenges


overview: enhanced mosque cluster Organisational structure of EMC Structure of mosque operation (MO) Team

General Manager

Programme Social Development

Assistant Manager Assistant Manager

Executive Admin Assistant

Director of Mosques

Mosque Planning

NORTHEAST EMC NORTHWEST EMC CENTRAL EMC

SOUTHEAST EMC

SOUTHWEST EMC

HeadquartersPolicy Making Role

Mosque Operation @ ClusterOperational role

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overview: enhanced mosque cluster Communication structure within cluster

sAu

Director of Mosques

Legend

Reporting

Open for communication

President MUIS

Mosque Chairman

Key Staff

Mosque Chairman

Key Staff

Mosque Chairman

Key Staff

Mosque Chairman

Key Staff

MO Team

MO Team @ Base

Operational communication

Mosque Cluster

General Managercum

Mosque Chairman

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mc service kit g 2008, vol 1.o

overview: enhanced mosque cluster

Summary of functions devolved from HQ to Cluster

S/NO Functions Duties of Mosque Operation Team

1 Mosque Friendly Scheme Liaison on Mosque Friendly Initiatives

Empowerment Programme for Low Income

Development of programme, content, & liaison for :

• Customised Islamic Learning (CIL)

• Specialised Islamic Learning (SIL)

• Home-based Islamic Learning (HBIL)

• Seasonal Programmes (Maulid, Ramadan etc)

• Rahmatan Lil A’lamin (RLA)

• Youth & Adult Islamic Education

2 Programme Design & Development of Programmes

Alignment to Singapore Muslim Identity (SMI)

3 Public Talk application Local & Foreigners : Receives Public Talk Application

4 Minister & President of MUIS visits Co-ordinator for Minister & President Visits

5 Reports Receive Mosque Quarterly Report Submissions

6 Befriender Co-ordinator for Befrienders

7 Shared HR Services Co-ordinate all HR Matters Co-ordinate & Approves any Appointment Process Defining JD / KPI of staff and practise MPMS

8 Engagement & Alignment Co-ordinate Zonal Dialogue

9 Leadership appointment Liaison for Re-Appointments Investiture Secretariat

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S/NO Functions Duties

10 Strategic Planning Liaison & Secretariat for Strategic Planning

11 Systems & Policy

Receive Minutes of Meetings Submission Liaison for any Policy & Regulory Issues Liaison for MES

12 Financial Governance Liaison for Audit Compliance Receive & Process Fundraising License Application (Major)

13 Infrastructure Management Receive & Process Building Works Application (<50K)

14 EPS Liaison for EPS families and FA

15 CORE Programme Liaison for CORE Programme

16 FA application process Coordinate FA Cases Application & Approval

17 FA system Co-ordinate FA System Implementation

18 Magrass Funding Coordinate Funding Submission within cluster

19 Islamic Learning & Social Development (ILSD) Funding

Receive Funding Application & Disburse Funding

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overview: 2nd muis3-year plan [2m3yp] Vision for the Community A Muslim Community of Excellence that is Religiously Profound ially Progressive, which thrives in a Multi-Religious Society, Secular State and Globalised ld

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10

SOCIACAPIT

YOUTH DEV

SOCIAL DEV

FOU

ND

ATI

ON

Social Development • To Assist in the Alleviation of the Low-

Income Families through Customised Social and Islamic Learning Programmes

Youth Development • To Strengthen the Socio-Religious

Resilience of Young Muslims • To Reach Out to Youth Through

Creative & Innovative Platforms Social Capital • To Build Social Capital to Enhance

Social Bonding Between Muslim Community and Larger Singapore Society through Community Engagement MOSQUES

(AGENTS OF DEVELOPMENT & DELIVERER OF PROGRAMS @ GROUND)

SINGAPORE MUSLIM IDENTITY (SMI)

© Islamic Religious Council of Singapore, 30 June 2007

& Soc Wor

L AL


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11

overview: mosque convention 2005 [mc05]


12

fundraising policy for mosque

NO. Query Major Fundraising without media National Fundraising with media1 REMARKS

1 DEFINITIONS Wider reach expected as fundraising goes beyond boundaries of qaryah. The limitation of no media usage applies but mosques can widely publicise campaign by other means.

Fundraising mileage is greater enhanced by riding on the national media. Approved Projects of huge financial demand would usually require national fundraising coverage.

Mosques are encouraged to prioritise the type of fundraising they wish to embark.

2

PLANNING & EXECUTION (operating an approved fundraising campaign)

• Set realistic target & monitor regularly the income and expenditure of each project. • Publish licence approval number and Muis logo on all materials. • Observe that expenses to execute each fundraising project do not exceed 30% of gross

income/proceeds. • Printing of marketing and publicity collaterals with mosque logo and approval label/no. • Proper training and briefing to staff . • Put in place an internal control mechanisms

3 WHAT IS NOT REGULATED? Media use except newspaper advert printing

• Fundraising campaign comprising of projects must be tied-up to a specific objective. ie What the fund is needed for?

• Media resource is engaged to publicise fundraising projects • Engagement of TELEPOLL lines require license • Financial statements (caller no. and income) for the TELEPOLL lines be made available

Licenses and permits required by from other governmental agencies should be adhered to.

4 WHAT IS REGULATED?

• Board must get Muis’ approval where there are external beneficiaries from mosque’s fundraising activities

• Recovery of lost cards/tins/coupons need to be reported to Majlis before Police is notified. • At random, Majlis will audit mosque records of TELEPOLL lines

5 WHAT NOT TO BE DONE?

• Proceeds from chest collection and mosque fund cannot be disbursed to other organization • Participation of any fundraising driven by foreign entities unless approved by Majlis • Carriers of card/tin/coupon soliciting at public areas

6 WHAT NEEDS TO BE SUBMITTED TO MUIS?

• Fundraising project details including draft agreements with service provider/external party. • Completed Fundraising Licence Application Proposal with required information appended.

7 WHAT WILL MUIS PROVIDE?

• Start & expiry dates for all fundraising activities (Board to submit extension request one month before expiry)

• Muis logo and approved licence number embedded


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building works applications No. Query Statutory Maintenance Minor A&A Major A&A

1 Definitions General upkeep of mosques for the well being of the users

Building works that are carried out on the

building. Works affecting GFA not exceeding 50%

Building works that are carried out exceed the 50% increase in GFA. Also includes works that involves the replacement of

the external walls of the mosque

2 Planning and Execution

�� MMB to do their own initial information assessment and draw their requirements for the particular project �� Pre-consultation with WAREES for technical inspections, requirements evaluation and drawing of an assessment of the

matter �� Evaluate mosques current financial position ad future financial capacity? Are there sufficient funds to run the project? �� Proper planning of the allocation of funds, spaces and programs during construction/works for the purpose of

-0 public safety -1 uninterrupted operations of mosque

�� Proceed with the fund raising planning

3 What is not regulated?

If project cost is below $10,000. Obtain Warees assistance as part of Centralised Mosque Maintenance Programme (CMMP)

4 What is regulated?

�� If project is above $10,000. Requires APPROVAL from Majlis (via HQ or EMC office). �� Building Works projects must fulfill objectives, such as:- -2 increase of needed space -3 better amenities -4 jemaah requirements -5 fundraising Licence associated to the building works project

5 What not to be done? �� Engage their own vendors, contractors etc without approval from MUIS �� Going into contracts on building works that is above $70 000

6 What is required? �� Agreement from the mosque’s MMB �� BWA Approval from MUIS �� Engage WAREES

7 What needs to be submitted to MUIS? Completed BWA form (to include current funds status)

8 What will MUIS provide? Notice of Approval of Application or Notice of Refusal

9 What will WAREES provide?

a) inspection, assessment and evaluation if user requirements; b) technical advise, expertise and recommendation c) administration of the works d) assist in mosque operational matters during execution phase

e) facilitate handing over of works f) assist during maintenance period g) managing agents for maintenance facility management h) Manages other Technical consultants


14

semc mosque directory

S/R MOSQUES MOSQUE MANAGEMENT BOARD

1 Abdul Aleem Siddique Name Position Email

1) Mohd Shahbudin Bin Sa'ad Member [email protected] 2) David Peter Roberts Aka Mohd Mansur Vice Chairman [email protected] 3) Abdul Karim Bin Shaik Alludeen Asst Secretary 4) Mohamed Shah Bin Hashim Member [email protected] 5) Rauzan Bin Husain Asst Treasurer [email protected] 6) Jamaliah Binti Shahbuddin Treasurer [email protected] 7)Ismail Bin Hj Ibrahim Chairman [email protected] 8) Abdullah Shafie Bin Mohamed Sidik Secretary [email protected] MOSQUE KEY STAFF 1) Abdul Rahim Majid EO [email protected] 2) Jamaliah Miswardi EO [email protected]

2 Al-Abdul Razak 1) Humaiyah Binte Yusuf Member 2) Ahmad Bin Muda Asst Treasurer 3) Shaik Mohd Abd Jabber B Shaik Abd Gany Secretary [email protected] 4) Syed Salleh Bin Ahmad Chairman [email protected]

5) Mohamad Najeeb Bin Shaik Maarof Jarhom Member [email protected]

6) Nyaros Binte Ibrahim Member 7) Abdul Rahim Bin Mutaliff Treasurer [email protected] 8) Rahmat Bin Dahnan Member 9) Mohamed Sidik Bin Abu Talib Member 10) Zohry Bin Rahmat Asst Secretary [email protected] 11) Abdullah Bin Mohamed Hussain Member [email protected] 12) Mohammed Shahrin Bin Shamsuddin Member [email protected] 13) Jali Bin Sawi Member [email protected]

mailto:[email protected]

3 Al-Taqua 1) Abdul Bin Jais Member 2) Ismail Bin Ahmad Member [email protected] 3) Ridzwan Bin Jupree Asst Secretary 4) Sulaiman Bin Salleh Member [email protected] 5) Mohamad Ariffin Bin Kamari Member 6) Sulaiman Bin Said Secretary [email protected] 7) Fatimah Bte Embi Member 8) Sufian Bin Sujai Vice Chairman [email protected] 9) Hj Othman Bin Abdul Majid Member [email protected] 10) Anwar Bin Yahya Chairman [email protected] 11) Abdul Majid Bin Sulaiman Treasurer [email protected]

12) Muhammad Nur Firdauz Bin Abdul Latiffuddin Asst Treasurer [email protected]

MOSQUE KEY STAFF

Farrah Iffah Bte Md Ibrahim Admin

Executive [email protected]

4 Alkaff Upp Serangoon 1) Mohd Ridzuan Loh Member [email protected] 2) Hj Abu Bakar Bin Hj Jaafar Chairman [email protected] 3) Mohamed Hussain Bin Ibrahim Treasurer [email protected] 4) Sinen Bin Kidi Vice Chairman [email protected] 5) Norliah Binte Sukor Member [email protected] 6) Mohamed Arifin Bin Mohamed Salleh Secretary [email protected] 7) Rahim Bin Nawar Member [email protected] 8) Razali Bin Bakri Member [email protected] 9) Salehan Bin Ahmad Asst Secretary [email protected] MOSQUE KEY STAFF Ustaz Yusof B Sa'ad Imam Executive [email protected]


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5 Al-Ansar 1) Hairuddin Bin Idris Treasurer [email protected] 2) Ahmad Rashidi Bin Rajah Member [email protected] 3) Muhd Anis Bin Murad Asst Treasurer [email protected] 4) Rohan Nizam Bin Basheer Secretary [email protected] 5) Maimunah Binti Kemat Member [email protected] 6) Mohd Roslan Bin Slamat Member [email protected] 7) Ja'afar Bin Junali Vice Chairman [email protected] 8) M Faiz Bin M Fadzil Member [email protected] 9) Zahid Bin Ahmad Chairman [email protected] 10) Hajah Rubiha Bt Hashim Asst Secretary MOSQUE KEY STAFF 1) Abdul Karim Abdul Rahman Mosque Manager [email protected] 2) Salamah Bt Maharobin Finance Officer [email protected]

6 Darul Aman 1) Mohamed Ali Bin Amat Asst Secretary [email protected] 2) Salleh Bin Bakri Asst Treasurer 3) Habibah Binte Haron Member [email protected] 4) Mohamad Pauzi Bin Hussen Treasurer [email protected] 5) Zuraidah Binte Shariff Member 6) Musa Bin Mohamed Member [email protected] 7) Normah Binte Arshad Member 8) Yahya Bin Abdul Ghani Vice Chairman [email protected] 9) Mohd Ali Bin Suri Chairman [email protected] 10) Zaini Bin Abdullah Member [email protected] 11) Aziz Gulam Secretary [email protected] 12) Mohammad Riduan B Andul Rahman Member [email protected] 13) Mohammad Jalalluddin Bin Yusoff Member [email protected] MOSQUE KEY STAFF Pauziah Abdul Jabbar Finance Officer [email protected]


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17

7 Kampung Siglap 1) Muhammad Faizal Bin Abdollah Member [email protected]

2) Rosman Bin Abdul Halek Member

3) Azmi Bin Abdul Rahim Asst Secretary [email protected]

4) Supki Bin Haji Sidek Member [email protected]

5) Po'ad Bin Shaik Abu Bakar Mattar Vice Chairman I

6) Haji Mohd Anis Bin Tairan Vice Chairman II

7) Mohamed Khair Bin Mohamed Noor Member [email protected]

8) Nailul Hafiz Bin Abdul Rahim Chairman

9) Suhartono Bin Solehim Asst Treasurer [email protected]

10) Taib Bin Abdul Rahim Member [email protected]

11) Vapu Maricar s/o Mohamed Ali Secretary [email protected]

MOSQUE KEY STAFF

1) Rosdiana Bte Alias Asst Head [email protected]

2) Eznillah B Razali Head DM [email protected]

3) Ashraf B Ali Asst Head [email protected]

8 Kassim 1) Mohamad Ariff Bin Arifin Member [email protected]

2) Mohamad Ariff Bin Marhassan Chairman [email protected]

3) Zaini Bin Nasir Vice Chairman II [email protected]

4) Hj Ahmad Bin Mohd Don Member [email protected]

5) Haji Ariffin Bin Suleiman Treasurer [email protected]

6) Noordin Bin Abdul Sukor Vice Chairman I [email protected]

7) Mohd Ishak Bin Samuri Member

8) Siti Zubaidah Bee Bte Abdullah Member [email protected]

9) Dzulkarnain Bin Abdul Halik Member [email protected]

10) Rufaihah Binte Abdul Jalil Asst Secretary [email protected]

11) Syarina Binte Mohamed Ismail Member [email protected]

12) Damanhuri Bin Abas Secretary [email protected]

MOSQUE KEY STAFF

1) Afianny Harahap Admin Executive [email protected]


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9 Khadijah 1) Mohamed Bin Ali Member [email protected]

2) Salahudeen Bin Sayed Mobarak Asst Secretary [email protected]

3) Mohammed Musni Bin Mohammed Salleh Member

4) Hj Abdul Rahim Bin Kassim Member [email protected].

5) Sarwar Khan Bin Kader Khan Treasurer

6) Hasan Bin Salamat Member [email protected]

7) Mohd Abu Bakar Bin Mohd Sultan Vice Chairman

8) Yusoff Bin Ali Member [email protected]

9) Ali Bin Haji Mohamed Chairman [email protected]

10) Abdul Rahim Bin Packer Mohd Member

11) Salim Bin Mohamed Nasir Secretary [email protected]

12) Anuar Bin Abbas Member [email protected]

13) Saripi Bin Rawi Member

14) Murtaza Bin Basiron Asst Treasurer [email protected]

MOSQUE KEY STAFF

1) Hj Salleh Khan Suratte Finance Officer [email protected]

2) Zubaidah Bt Zailabdin EO [email protected]

10 Khalid 1) Shaik Ismail Bin Shaik Kader Asst Treasurer

2) Ismail Bin Minhat Asst Secretary

3) Mohamad Mahffood Bin Basori Member

4) Anwar Lestaluhu Bin Md Noor Member [email protected]

5) Ramdan Bin Abdul Samad Vice Chairman [email protected]

6) Allaudin Bin Mohamed Chairman [email protected]

7) Abdul Hamid Bin Mohamed Member

8) Ahmad Bin Zahid Secretary [email protected]

9) Khamarudin Bin Mohammad Salleh Member

10) Mohamed Bin Ibrahim Member

11) Mohammed Hasbullah Bin Mohamed Tahir Member [email protected]

12) Zulkifli Bin Said Treasurer

13) Farique De Silva Din Abdullah Member [email protected]




19

14) Umar Khan Surattee B Shamsudin Khan Surattee Member

15) Syed Ahmad Bin Syed Mohamed Member [email protected]

11 Mydin 1) Mohammad Fauzi Bin Khalid Member [email protected]

2) Muhammad Hafiz Bin Ramelan Treasurer [email protected]

3) Zalehar Binte Said Member [email protected]

4) Rabiah Bte Hj Mohammed Member [email protected]

5) Shaik Mohamed Bin Shaik Imam Member

6) Abdul Rashid Bin Dahalan Chairman [email protected]

7) Ali Bin Ahmad Member [email protected]

8) Fadil Bin Jaafar Member

MOSQUE KEY STAFF

1) Ust Sofyan Md Yadi Imam Executive [email protected]

2) Siti Sujidah Bt Abdullah Admin Cum

Accounts [email protected]

12 Sallim Mattar 1) Muhammad Hamdan Bin Abdullah Secretary [email protected]

2) Mohamad Noor Bin Samat Vice Chairman

I [email protected]

3) Rugaiyah Bte Kasah Member

4) Shaikh Mahfutz Bin Ahmad Mattar Vice Chairman

II [email protected]

5) Pauziah Binte Maarof Member [email protected]

6) Mohamed Din Bin Rashid Member

7) Rahamat Bin Sawam Member

8) Mohd Said Bin Mahmood Chairman

9) Muhammad Haneef Bin Abdullah Treasurer [email protected]

10) Mohamed Najib Bin Mohamed Said Member [email protected]

11) Rahimah Binti Maarof Member [email protected]

12) Yasin Bin Mohd Zain Member

13) Muhammad Hairul Bin Osman Member

14) Mohamed Rashid Bin Mohamed Alias Member [email protected]

MOSQUE KEY STAFF

Zulkifli Sarmani SCO [email protected]


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13 Wak Tanjong 1) Hasiah Bte Molan Member 2) Hashim Bin Harun Member 3) Abdul Rahman Bin Abu Bakar Member [email protected] 4) Mohammad Sidek Bin Abdul Wahab Secretary [email protected] 5) Zainun Binte Ibrahim Member 6) Sabtu Bin Ahmad Erin Member 7) Zafaran Khan s/o Behram Khan Vice Chairman [email protected] 8) Yacob Bin Ahmad Chairman [email protected] 9) Suhail Bin Abdul Hamid Member [email protected]

10) Shaik Noordeen Mohamed Sultan Salahudeen Treasurer [email protected]

MOSQUE KEY STAFF Sabran Jummat Mosque Manager [email protected]

14 JHD Bedok North 1) Zulkifli Bin Packeer Bawa Chairman 2) Husin Bin Ali Vice Chairman [email protected] 3) Jafar Bin Fakir Malim Member 4) Fatimah Binte Chuni Asst Secretary 5) Kamarsah Bin Rahiman Member 6) Salamah Binte Abdoll Treasurer [email protected] 7) Mohamad Shahid Bin Hasan Member 8) Mohamed Rosman Bin Abu Bakar Secretary

WAREES Shared Financial Service

Name Email Name Email 1) Wan Zaid Bin Dehya Kamal [email protected] 1) Mohd Zairil B Ismail [email protected] 2) Abdul Aziz Bin Awang [email protected] 2) Maryani Bt Saruwin [email protected] 3) Abdul Hadi Abdullah Tan [email protected] 3) Nurhidayah Bt Muhammad Zain [email protected]) Hairul Bin Sulaiman [email protected] 4) Nur Farliana Bt Jemahat [email protected]


21

singapore muslim identity


22

introduction Muslims around the world live by the same key tenets of Islam. These include its fundamental pillars and the obligatory rituals, basic articles of faith as well as universal principles such as peace, compassion and to be blessing to all creation. Beyond these key principles, Islam allows for diversity in its practices depending on the unique context and circumstances as well as the environment that we live in. The dynamism of Islamic teachings allows Muslims to live in perfect harmony within a unique setting.

forging our own identity

Why is forging the Singaporean Muslim Identity (SMI) important? The Singapore Muslim community needs to decide its own priorities and how it wants to contribute to Singapore’s multi religious society, secular state in highly globalised world. It must decide what is relevant and what it stands for. Thus, it cannot merely adopt the practices and models of religious life of other Muslim communities. Hence, the need to forge our own Muslim identity. The Islamic Religious Council of Singapore (Muis) realizes the importance for Singaporean Muslims to be faithful, practicing and good Muslims while at the same time being able to adapt to Singapore’s open social context. To do this, the 10 Desired Attribute of the Singapore Muslim Community of Excellence, were conceptualized to steer us in the right direction and evolve our own identity.

the 10 desired attributes 1. Holds strongly to Islamic principles while adapting itself to changing context. 2. Appreciates Islamic civilization and history, and has good understanding of

contemporary issues

3. Appreciates other civilizations and is self-confident to interact and learn from other

communities 4. Morally and spiritually strong to be on top of the challenges of modern society 5. Progressive, practices Islam beyond forms/rituals and rides the modernization wave 6. Well adjusted as contributing members of a multi-religious society and secular state 7. Inclusive and practices pluralism, without contradicting Islam. 8. Believes that good Muslims are also good citizens. 9. Be a blessing to all and promotes universal principles and values. 10. Be a model and inspiration to all.

mc service kitAug 2008, vol 1.o

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Outputs

Activities Participants

Inputs

What we invest

Staff Facilities Materials Partners

Volunteers Time

Money Equipment

Who we reach

Target groups

Participants Clients

Customers Agencies

What we do

Services Workshops Lectures

Payments Subsidies Products

Assessment

Short-tern results

Knowledge Skills

Awareness Aspirations Motivations

Attitudes

Medium-term results

Behaviours Application

Actions Practice Decision-making Policies

Social action

Long-term Results

Conditions – social,

economic, environment

al, civic Impact

How much we do

Examples:

• No. of counseling sessions completed within 3 months

• No. of volunteers trained & still active after 1 yr of training

Outcomes

Short-term Medium-Term Long-Term

Problem Statement

What is wrong?

How urgent?

Who affected?

Who cares?

Type 1 : Logic Model

programme design

Type 2 : Outcome-Management Framework Home-Based Islamic Learning for Low-Income families (SAMPLE)+ Steps

programme design

• Mea

wouprog

• EIscm

• Mea

clienprog

• 5 qu- Ob

be- Bo- Se- Do- An

• Definsimpclien

• Mea

direchavechanthe s

• Descprofi

semAug 200

Set a vision for the programme

ning : provides an image of what ld happen to the client if the ramme is successful

• Example : (Parent as clients) - All families are from mosque’s existing

Financial Assistance clients (zakat & non-zakat recipients)

- 90% of parents indicate they don’t have time to go to mosques for Islamic learning because they work shift hours

- 70% of them have never attended Islamic lessons before

- 60% of them have at least 2 children

ntra

hut as

let

n

ur

le

8

Define clients of programme

ing : Clients are the people who tly interact with the programme. They a need / problem that you expect to ge or deal with. These changes define ccess of your programme. ibe their age, needs and relevant .

Define Outcomes of clients

ing : refer to the specific changes in behaviour or condition that your amme commit to change. lities of client outcome:

servable & verifiable change in client aviour / condition nd in time using ‘real’ numbers ble with a stretch

wers the question, “What is success?” ing ways to verify results : it refers to a way of determining whether the

outcomes have been achieved.

• Ewff-

-

--

• E- C

r- P

- F&

- F

c service kit Note : Ththe origi, vol 1.o

xample : Low-income families receives lamic education (both parents and hildren) and they are connected to the osques.

below 20 years old who have nil / minimum exposure to Islamic learning Learning.

xample : Out of 50 low-income families ho participated in the programme, 30

amilies will achieve at least one of the ollowing: Children are linked to aL.I.V.E.

programmes at Mosque Parents attend Mosques and/or attend

Mosques’ programmes Families Solat Jemaah once a week Families finish ¾ of an Iqra’ volume

xamples of verification tools: hildren are linked to aLIVE (aLIVE

egistration forms & attendance sheet) arents attend mosques (parent’s

feedback) amilies sholat jemaah (parent’s feedback asatizah’s observations) amilies finish Iqra’ (asatizah’s tracking)

24e above schema has been simplified from

nal outcome-management framework.

K 1 2 3 4 P 1 2 3 4 5 6 7 8

sA

BORANG MAKLUMBALAS (SAMPLE)

andungan Kuliah / Program

programme evaluation

Tajuk Kuliah/Program : _________________________________________________________ Tarikh : __________________ Tempat : _____________________________________ Jangkamasa kuliah : _________________ Penceramah : _________________________

. Mencapai matlamatnya Ya Tidak

. Kandungan sesuai dengan tajuk Ya Tidak

. Kandungan relevan dengan kehidupan saya Ya Tidak

Melebihi Jangkaan

Memenuhi Jangkaan

Tidak Memenuhi Jangkaan . Penilaian keseluruhan

enceramah & Kemudahan

Sangat Baik

Kurang Memuaskan

Cemerlang Memuaskan

. Penyampaian tersusun

. Pengetahuan penceramah tentang topik

. Menarik minat peserta

. Penilaian penceramah keseluruhannya

. Mutu kegunaan nota membantu fahaman

. Peralatan bantuan pengajar

. Waktu & jangkasama kuliah / program

. Penilaian terhadap khidmat yang diberikan masjid / pegawai masjid

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mc service kit ug 2008, vol 1.o

programme evaluation 9. Adakah kuliah / program ini telah membantu anda memahami 10 ciri-ciri identiti

Muslim Singapure (SMI) Ya Tidak

(a) Berpegang teguh pada prinsip Islam dan dapat menyesuaikan diri dengan konteks yang berubah

(b) Menghayati tamadun dan sejarah Islam dan

berupaya memahami isu-isu semasa (c) Menghargai lain-lain tamadun, yakin diri untuk

berinteraksi dan sedia belajar daripada masyarakat lain

(d) Mempunyai moral yang tinggi dan sifat kerohanian

yang utuh, mampu mengatasi cabaran kehidupan masyarakat moden

(e) Progresif, mengamalkan Islam lebih sekadar

ritual/bentuk dan dapat menyesuaikan diri dengan arus permodenan

(f) Dapat menyesuaikan diri sebagai golongan yang

memberi sumbangan dalam masyarakat berbilang agama dan negara secular

(g) Tidak menyisihkan diri dan menerima kehidupan

majmuk tanpa mengabaikan prinsip dan nilai (h) Percaya bahawa Muslim yang baik adalah rakyat

yang baik (i) Membawa kesejahteraan kepada semua dan

menggalakkan nilai dan prinsip sejagat (j) Menjadi contoh dan inspirasi kepada semua

Terima Kasih

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public talk 1.1 All organisers are to submit to Muis the application request at least one

month prior to the implementation date. Mosque Programmes Strategic Unit will process the application, in consultation with the Office of the Mufti.

Note : Any non-religious based topics e.g. motivational talks, Health talks, may not

require Muis consultation.

1.2 Essential information required before the approval of the event can be made are:

1.2.1 The organizer i.e. it’s correspondence address and name of officer-

in-charge of the event 1.2.2 Schedule of talk i.e. Date, Venue and Time

(Please provide a schedule table if it involve a series of talk, for the different venue or topics to be conducted)

1.2.3 Biodata of speaker 1.2.4 Topic and Synopsis of talk.

(The topic and synopsis of the talk should be aligned towards the central theme and speaker guidelines provided by Muis)

Note : The Event Summary Brief form can be obtained from Muis

1.3 If the talk is to be held outside the mosque premises, Muis letter of approval is conditional and subject to further approval by other relevant government agencies such as,

1.3.1 Town councils/HDB Branch/Area Office 1.3.2 Police Permit 1.3.3 Public Entertainment Licence Unit (PELU) 1.3.4 National Environment Authorities (NEA)

TALK INVOLVING FOREIGN SPEAKER 1.4 If the talk involves a foreign speaker, clearance from the Immigration

Checkpoint Authority (ICA) is needed for the Professional Visit Pass (PVP) before he/she is allowed to deliver the talk.


27

public talk 1.5 OOM may request an interview session or arrange a pre-event orientation

meet before the talk, if necessary, to ensure that the speaker is well informed of Singapore context and our vision for a Singapore Muslim Community of Excellence that is religiously profound and socially progressive.

TALK INVOLVING MOSQUE RELIGIOUS OFFICER AND LOCAL SPEAKER 1.6 If the talk involves a mosque religious officer or mosque staff, the organizer

is required to seek clearance from the respective Chairman of Mosque Management Board. Letter of consent from the Mosque Chairman confirms the release of the speaker for the talk.

1.7 If the talk involves a non-mosque religious officer i.e. non-mosque staff,

OOM may request an interview session or arrange a pre-event orientation meet with the speaker, if necessary, to ensure that the speaker is well informed on our vision for a Singapore Muslim Community of Excellence that is religiously profound and socially progressive.

1.8 All local speakers must be registered with the Asatizah Recognition

Scheme (ARS). 2 SUPPORT FOR VENUE 2.1 It is necessary to obtain Muis support letter to the following Islamic religious

functions or events, before HDB/Town Council can allow all organizers to hold the functions :

2.1.1 Prophet Mohamad’s Birthday (Maulid Nabi) 2.1.2 Prophet Mohamad’s Night Journey & Ascension (Isra’ Mi’raj) 2.1.3 Hari Raya prayers (Eidul Fitri and Eidul Adha) 2.1.4 Ramadan Night prayers (Tarawih Prayers) 2.1.5 Islamic New Year (Muharram or Zikral Hijrah) 2.1.6 Any Islamic religious talks

2.2 As for kenduri function or Thanksgiving feast, Muis clearance is not

necessary as such functions do not involve any religious talks or speeches.


28

public talk Support for public talks at non-mosque venue

Personnel Process Forms

Applicant ‘s organisation

Event brief form m

Iss

a

Mosque

Iss

a

MPSU

C

(co

d

Note: Forms can be downloaded at


Consult nearest osque on proposed

talk

ue letter of support and forward

pplication to Muis

ue letter of support and forward

pplication to Muis

Event brief form

indicating mosque's support

onsult OOM on talk's content

py correspondence to MPSU)

Via Email Inform MOM on ecision in writing

www.mosque.org.sg (refer to public talk application)

29

http://www.mosque.org.sg/

public talk Support for public talks involving foreign speaker(s)

Personnel Process Forms

Applicant ‘s organisation

MPSU C

Submit application to Ministry of Manpower

Miscellaneous Work Pass form

MWP form andsuppo

rting

Ministry of Manpower

I

Note: Forms can be downloaded


Forward information to MO team at SEMC

onsult OOM on talk's

content (copy MPSU)

documents

f necessary, get more inputs from nearest

mosque (where applicant is non-

Mosque)

Via Email Inform MOM on

decision in writing

at www.mosque.org.sg (refer to public talk application)

30

http://www.mosque.org.sg/

SA

F R

Kqa Pd (

S

(

S

(

1

Emc service kit ug 2008, vol 1.o

31

quarterly progress report MOSQUE QUARTERLY SUBMISSION PROGRESS REPORT

Reports to be submitted by the 10th in the following quarter (e.g. 10 Jan 09, 10 Apr 09, 10 Jun 09, 10 Oct 09)

Name of Mosque : or quarter : 1st (Jan-Mar) / 2nd (Apr-June) / 3rd (July-Sept) / 4th (Oct-Dec)1 Date submitted : eport submitted by (name & designation): Report verified by (Chairman) :

PROGRAMS

indly report major events / programs that were conducted by your mosque in the reporting uarter. These events/ programs exclude the daily courses and classes. Indicate “NIL” if not pplicable or no program is conducted. Please include more rows if necessary.

lease refer to Appendix A (Definition of Fields) and Appendix B (Sample of Report) for more etails.

1) Programs for Youths (Youths are the primary clients in these programs. Examples of youth programs are camps, workshops, outdoor activities, soccer tournament, movie screening, motivational talks etc)

/N Date of Program

Name of

Program

Type of Program

IL or SD

Target audience

No. of participants

attended

Objectives (Max 2)

Details of

speaker

Is the program in partnership with other agencies?

Remarks

2) Programs for Families (Families are the primary clients in these programs. Examples of family programs are Family Day, outings, skills workshops etc.)

/N Date of Program

Name of

Program

Type of Program

IL or SD

Target audience

No. of participants

attended

Objectives (Max 2)

Details of

speaker


Remarks

3) Other programs (These programs include customized programs, Fund-raising, “Rahmatan Lil Alamin” projects and visits to agencies in the effort of establishing partnerships with others such as grassroots, educational institutions and social agencies. Customized programs are developed specifically for a special group of audience or to address specific community needs. The special target audience includes people with disabilities, foreign workers, domestic workers, NSmen, residents of homes/institutions. The program could also address specific needs such as Naib Kadi mentoring program for young couples, family mediation and counseling services for families, budgeting workshops for financial assistance clients etc.)

Example: Report to be submitted on 10 Jan 08 (4th Quarter) will cover programs held from Oct – Dec 07.

Report to be submitted on 10 Apr 08 (1st Quarter) will cover programs held from Jan-Mar 08.

SAug

S/N

(4)

S/N

(5)

(6)

OuFinato fBuilIssuto imprep (7) Ac

No

Res

No

Ple

Emc service kit 2008, vol 1.o

32

quarterly progress report

Date of Program

Name of

Program

Type of Program

IL or SD

Target audience

No. of participants

attended

Objectives (Max 2)

Details of

speaker


Remarks

Proposed programs in the next quarter

(This refers to all types of programs which will be conducted in the next quarter. Exclude daily courses or classes. Indicate “NA” if not applicable and include more rows if necessary.)

Proposed Date

Name of

Program

Type of Program

IL or SD

Target audience

Targeted no. of

participants attended

Objectives (Max 2)

Details of

speaker


Remarks

No. of visitations in the quarter: _____________

(Visitations refer to the number of visitors received by the mosques for the period of 3 months. This calculation may include double counting of the visitors. Visitors include Friday prayer congregations, daily prayer congregation, participants in programs and others. Calculation is based on head count such that a family of four will be counted as 4 visitors.)

ORGANIZATIONAL UPDATES Issues

(If no outstanding issues, please indicate “NIL”.)

Areas Issue(s) Actions Taken tstanding matters with MUIS ncial Issues – Issues related

inancial matters only

ding matters es/Problems – Those related

policy matters, legal lications and incident orting)

Manpower Strength (Please add more rows if necessary.) tive Strength

Name of staff I/C No. Designation in Mosque

Employment status (Full-time / part-time)

Remarks (Date joined for new staff)

ignations

Name of staff I/C No. Designation in Mosque Date resigned

ase submit the report to Mosque Programs Strategic Unit, MUIS, via email [email protected] or fax:

63591177 Thank you for your submission


SEmc service kit Aug 2008, vol 1.o

33

financial assistance scheme 1 INTRODUCTION 1.1 MUIS provides short and long-term financial relief to poor and needy Muslims in the form of

monthly financial assistance whom by reasons of old age, illness, disability, low income or unfavourable family circumstances, are unable to meet their basic needs.

1.2 The grants for financial relief comes from Zakat fund allocated for asnaf Fakir Miskin, Gharimin

and Reqab, as well as Fidyah fund for food vouchers. 1.3 Applicants should first apply for national help at the Community Development Councils (CDC). 2 SOURCE OF FUNDS 2.1 The various forms of assistance come from different components of zakat collection.

TYPE OF ASSISTANCE ASNAF

Financial Assistance Fakir Miskin

Emergency Assistance Fakir Miskin

Gharimin Gharimin

Study Grant Reqab

NON-FINANCIAL ASSISTANCE

Fidyah Food Voucher 3 ELIGIBILITY CRITERIA 3.1 Application is opened to poor and needy Muslims who are Singapore Citizens or Permanent

Residents who fall within the following categories:

• Single parent: widow or divorcee in need • Breadwinner in prison or DRC • Breadwinner or family members suffering from

- chronic illness - kidney failure - mental/ physical disability

• Guardians of disabled children/ persons • Low income family


34

financial assistance scheme 4 TYPES OF CASES

• Walk-in cases – no appointment • Walk-in Cases – with appointment • Referred Case – with appointment • Review Case – with appointment • Telephone/ Email Inquiry

5 TYPES OF ASSISTANCE 5.1 Financial Assistance (FA) 5.1.1 Assistance is given on a monthly basis for a period of 3, 6 months to 1 year. Cases may be

reviewed thereafter.

5.1.2 The following categories may be eligible for long-term financial assistance, subject to the recommendation by Mosques’ SD Officer and approval by Muis.

- Public Assistance (PA) cases (must produce valid PA card)

- Old Age (with no family support)

- Kidney cases (must produce latest dialysis bills)

- Chronic Illness (must produce latest medical report/ memo by doctor, treatment and fitness status for employment)

- Mental/ Physical Disability (must produce latest medical report/ memo by doctor and fitness status for employment)

5.1.3 With the increment of PA grants to $290 per month, PA cases may be assisted with food

vouchers only. 5.2 Study Grant (SG) 5.2.1 Only schooling children of MUIS financial recipients can be considered for Study Grant.

5.2.2 Assistance is given on a monthly basis for a period 6 months to 1 year, for the purpose of

meeting schooling expenses e.g transport, pocket money. 5.2.3 Priority is given to children studying in full-time madrasah, mosque kindergartens and special

schools. Students studying in government/ government-aided schools may be eligible, subject to prior utilisation of Straits Times School Pocket Money Fund (SPMF) and MOE Financial Assistance Scheme.


35

financial assistance scheme 5.2.4 Muis also provides payment of GCE ‘N’/ ‘O’/ ‘A’ level examination fees for the poor and

needy clients, subject to prior assistance from respective schools. 5.2.5 The maximum payment for examination fees is $500 per family per year. 5.3 Gharimin (Settlement of Debts) 5.3.1 A one-time settlement of debt is given to settle arrears for basic necessities such as Power

Supply and/or Town Council. The maximum amount is $500 or 50% of the outstanding bill (combined), whichever is less.

5.3.2 Mosques’ SD Officer may recommend diversion (part/ full) of client’s monthly financial

assistance, with the client’s agreement, for the purpose for settling the Power Supply and/or Town Council arrears.

5.3.3 Settlement of payment for advertisement with SPH for divorce cases may also be considered

for clients in financial difficulty. Application must be accompanied by referral letter from Syariah Court. This would be considered on a case-to-case basis.

5.4 Emergency Assistance 5.4.1 Emergency Assistance is financial assistance that is separate and distinct from the monthly

MUIS Financial Assistance. It is usually given in times of crisis or when a mishap occurs such as natural disaster, fire or others.

5.4.2 It can also be given on medical grounds, e.g. those suffering from chronic illness such as

kidney failure and cancer and requires emergency medical treatment/ procedure. 5.4.3 The maximum one-time grant for emergency assistance is $1000/-, subject to approval by

Muis. 5.5 Burial Expenses 5.5.1 Next-of-kin or relatives may apply for reimbursement of burial expenses incurred upon the

death of MUIS FA recipient. 5.5.2 All reimbursement claims must be accompanied with official receipt & tax invoice,

bearing the name of deceased FA recipient. 5.5.3 The maximum cap for each burial reimbursement is $1000/- from Wakaf fund.


36

financial assistance scheme 5.6 Fidyah (Food Voucher) Assistance 5.6.1 Fidyah (Food Voucher or Delivery Food Voucher) assistance may be given out as a stand-

alone, or in addition to the monthly financial assistance, subject to recommendation by Mosques’ SD Officer.

5.6.2 The food vouchers come in the denomination of $20, and can be redeemed at Muis-

approved vendors located islandwide. Please refer to fidyah vendor list [pg 37]. 5.6.3 The maximum amount of disbursement is $200 per family (i.e. $20 per eligible family member).

For larger quantum, approval must be sought from Muis. LIST OF REFERRALS TO ORGANISATIONS OR AGENCIES

a) Community Development Council (CDC)

- for Public Assistance scheme (for clients who are handicapped, destitute or elderly above 60 yrs old

- for clients who have yet to approach CDC for short-term financial assistance or job

placement

b) Neighbourhood Police Centre (NPC)

- for cases involving family violence, violation of Personal Protection Order (PPO) or Exclusion Order (EO)

c) Family Court

- for cases where maintenance (nafkah) is not given by husband or ex-husband for

ex-spouse and/or children e) Syariah Court - for cases needing marital or divorce advice and proceedings

f) Parent Tribunal

- for cases where an elderly client aged 60 and above has more than 3 gainfully employed children

g) Medical Subsidies/Waiver - refer clients to Medical Social Worker (MSW) for medical treatment cost

Aug 2008, vol 1.o

SEmc service kit 37

financial assistance flowchart

Walk-in/ Telephone inquiry/ Referral cases/ Review

Request for NRIC

Check whether client/ family received FA assistance before

Conduct preliminary interview to obtain background information

Enter client’s particulars in R-system

Photocopy relevant documents

Print-out client’s details and attach copies of supporting documents for processing

Prepare client’s Case File

Process Flow Persons in-charge

A

Client 1

Mosque CSO/ SDO

Mosque CSO/ SDO

Mosque CSO/ SDO

Mosque CSO/ SDO

Mosque CSO/ SDO

Mosque CSO/ SDO

Mosque CSO/ SDO

2

3

4

5

6

7

8

Documents RemarksSystem

1. There are 3 types of cases: (i) Walk-in: Client comes to the mosque w/o appointment (ii) Referral case: Client is referred to the mosque by other orgs/ agencies

Supporting/ Personal

Documents

R-System (FA Module) (iii) Review case: Client has

been a recipient of Muis’ FA 4.Based on the information gathered during the initial interview, the CSO will write a brief recommendation on client’s eligibility to be submitted to the SDO for a thorough evaluation. The SDO will further assess if he is the first attending officer. 6. The CSO will request for & copy the following documents: (i) NRIC/ Birth cert of client & dependents (ii) Marriage/ divorce/ death cert (iii) Bills (HDB/ TC/ SP) (iv) Bank account book (v) Medical records (vi) Pay-slip (vii) Others (DRC card, CPF statement)


38

Conduct thorough interview

Assess eligibility by checking Means Test

Assign FA quantum & prepare brief Action Plan

Verify supporting documents

Process Flow Persons in-charge

Mosque SDO

Mosque SDO

Mosque SDO

Muis@Cluster

Muis@Cluster

9

10

13

16

Documents

financial assistance flowchart

System Remarks

A 10.Means Test calculation is auto-computed by the R-system. Client may be eligible for FA if the Per Capita Income (PCI) is not more than $300.

R-System 11. Means Test result will identify whether the case is deficit (eligible for FA) or surplus (not eligible).

(FA Module)

Reject 11 Reject/

12. There are 4 types of assistance available: (i) Financial Assistance (FA) (ii) Study Grant (SG) (iii) Gharimin (GH) (iv) Emergency Assistance 13. The SDO will assign the FA amount as shown by the R-system, and prepare a simple Action Plan with the client. FA grant is auto-mapped to the PCI value: (i) $251-$300 = 1FA ($100) (ii) $201-$250 = 2FA ($130) (iii) $151-$200 = 3FA ($150) (iv) 0-$150 = 4FA ($180) 16. Muis@Cluster approves or rejects application via R-system, or do a reassessment for deserving cases.

Eligible

Eligible

End

Determine type of assistance required 12 Mosque SDO

15

Issue OCBC letter to client for new savings acct if necessary

14 Mosque SDO Muis-OCBC

letter

Approval & Monthly consolidation/ processing


39

financial assistance scheme

fidyah vendor list

No Vendor Address Unit No Postal Telephone Fax 1. AJMER HAJA SUHANA BLK 724 ANG MO KIO AVE 6 #01-196 560724 63858138 2. BEDOK NORTH MARKET BLK 538 BEDOK NORTH ST 3 #01-92 460538 3. BERKAT SEPAKAT MEAT SHOP BLK 156 BUKIT BATOK ST 11 #01-07 650156 65659960 65659960

4. DOULATH HALAL MINI MARKET BLK 158 BUKIT BATOK ST 11 #01-218 650158 65667930

5. EUNOS CRESCENT MINIMART BLK 6 EUNOS CRESCENT #01-2633 400006

6. FARIDA MEAT & SUNDRY SUPPLIER BLK 497 JURONG WEST ST 41 #01-18 640497 65661450

7. G.K. & SONS HYPERMART BLK 77 CIRCUIT ROAD #01-464 370077 67495606 67495606 8. HASHIM ABBAS ENTERPRISE BLK 11 EUNOS ROAD 5 #01-229 409354 67473712 67473712

9. HJ SALIM STALL NO. 106 & 107 TANGLIN HALT MARKET 64722838

10. JEEWA LIMITED 31 LORONG 12 GEYLANG 399006 67431211 63457121/67443110

11. JME TRADING & SERVICES BLK 3024 UBI ROAD 3 #03-53 KG UBI INDUSTRIAL ESTATE 408652 67474745 67472745

12. MAJID FAMILY PROVISION SHOP BLK 56 MARINE TERRACE #01-263 440056 62419291 62419291

13. MUKMIN MINIMART BLK 128 BEDOK NORTH ST 2 #01-24 460128 64438906 14. NOORHAJ MINIMART BLK 504 TAMPINES CENTRAL 1 #01-317 520504 67850152 67850152

15. PAT & EL MARSILING BEEF STALL No. 9 MARSILING LANE STALL NO. 49 739146 63655615

16. TECK WHYE PROVISION STORE BLK 16 TECK WHYE LANE #01-121 680016 67624460 67657566

17. WOODLAND STORE BLK 19 MARSILING LANE #01-299 730019 63650627 6365243718. ZAMEEL ENTERPRISE BLK 497 JURONG WEST ST 41 #01-13 68960324 ZAMEEL ENTERPRISE BLK 418 YISHUN AVE 11 #01-427 67581796

19. ZAMRI PROVISION SHOP BLK 551 BEDOK NORTH AVENUE 1 #01-556 460551


40