enterprise cloud service description · 1 enterprise cloud service description 1.1 purpose the...

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Enterprise Cloud Service Description

Ver 4.84 June 1st , 2016

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Version History

Issue Date Comments

1.0 18-Nov-2012 Initial version (YT)

3.0 1-Nov-2013 Updated the following: (KK/RA)

Global Data Backup to Global File Storage.

Functions of Virtual Machine

Terminology

4.0 1-Apr-2014 Updated the following: (RA)

Compute Resource (Shared) Compute Class: Guaranteed

Internet Connectivity:1G Best Effort

200Mbps~1G Guaranteed

VPN Connectivity: 100Mbps/200Mbps/1G Guaranteed

MS SQL: available in US/UK

4.5 3-June-2014 Updated the following: (RA)

Internet Connectivity: 1G Best Effort (US/UK)

Guaranteed: 10Mbps/100Mbps~1Gbps (US/UK)

Integrated Network Appliances: available in JP (Yokohama)

MS SQL: available in US/UK/TH

RDSSAL: available in MY/SIN


EC available in Germany DC


Dedicated Compute (Medium)

available in US/UK/SG


Guaranteed Compute available in US/UK/SG

Image Backup: Start Time Window for VM Backup

Internet Connectivity: 1G Best Effort JP(Kinrakuji)

4.54 5-August-2014 Updated the following: (RA)

MSSQL: available in SG/HK/MY/AU

RDSSAL: available in TH

Internet Connectivity: 10Mbps/100Mbps Guaranteed (SG/MY)

200Mbps/300Mbps/500Mbps/700Mbps/1G Guaranteed (SG)

1G Best Effort (SG)

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Issue Date Comments

4.55 5-September-2014 Updated the following(RA)

Guaranteed Compute: available in HK

Internet Connectivity Guaranteed 10Mbps/100Mbps: available in TH/DE

Windows Server 2012: available in DE/UK

MSSQL: available in DE

RDS SAL: available in US/HK

Image Backup: available in JP

4.56 8-October-2014 Updated the following(RA):

Internet Connectivity Guaranteed 10Mbps/100Mbps: available in AU

Windows Server 2012: available in TH

Image Backup: available in US(Lundy)

Added Customer Portal supported function for Internet Connectivity: Kinrakuji DC

Customer Portal supported function for VPN Connectivity: Yokohama DC

Customer Portal supported function for Server Segment: Kinrakuji DC/UK

Added File Backup available in Yokohama DC

4.57 5-November-2014 Updated the following(RA):

Integrated Network Appliance: available in US/UK/JP(Kinrakuji)

Windows Server 2012: Added OS template

4.58 10-December-2014 Updated the following (RA):

Updated OS License: Added Windows Server R2 Template

Updated Server Segment: Added description on Customer’s carried-in Global IP Address

Deleted description of Service Specification in Frankfurt DC as it is currently aligned with other DCs.

4.59 25-December-2014 Updated the following (RA):

Guaranteed Compute: available in TH

Windows Server R2 Template: available inJP(Yokohama)/UK/DE/MY/TH

4.60 19-January-2015 Updated the following (RA):

Added Saitama No.1 DC

Service Specification for Customer Portal 2.0

- Compute Resource : added vApp feature

Updated VM characteristics

- MSSQL/Private Catalog/Image Backup: Added description

- Customer Portal 2.0: available in Frankfurt DC

4.61 16-March-2015 Updated the following(RA):

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Issue Date Comments

Updated Service Menu List in each Data Center

Updated OS License

Added Windows Server 2012/R2 in SG

Updated Server Segment

24 Server Segments are available in INA. Maximum ServerSegments which can connect to INA are up to 7.

DNS suffix can be specified by Customer.

Added Colocation Interconnectivity

Updated Customer Portal Version List

Ver2.0 is available in Saitama No.1 Data Center

Updated File Backup: Added description

4.62 24-March-2015 Updated the following (RA):

Updated Compute Resource Availability

Guaranteed Compute available in AUS

Updated OS License

Windows Server 2012/R2 available in AUS

Updated Colocation Interconnectivity

Kyoto No.2 Data Center is available in AUS

Updated Customer Portal Availability List

Ver2.0 available in UK

4.63 28-April-2015 Updated the following (RA):

Updated API feature


Added France Paris 2 Data Center to all service menus

Updated Customer Portal Availability List

Ver 2.0 available in all DCs expect in Yokohama

Updated Compute Resource

Storage can be specified by 1GB increment

Updated Private Catalog

Disk space of Private Catalog can be configured in

increment of 1GB

Updated OS License

Added feature: OS License Switch


Added IP Address Restriction in France DC

Updated Service Interconnectivity

Available in UK DC

Updated Global File Storage

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Issue Date Comments


Updated Customer PortalList of Customer Portal 2.0 available Datacenter


Added vCPU socket function

Updated RDSSAL

Added note about available OS version

Updated Image Backup

Updated Important Point in Restore

Updated Integrated Network Appliance

Changed notation about the number of rules


Updated service menu list in each Datacenter


Updated vCPU socket function release schedule


Updated service menu list in each Data Center


Updated vCPU Socket function release schedule

Updated Compute Resource (Dedicated Device)

Added Generation 2

Updated OS License

Updated OS License Switch available Data Center

Updated Colcoation Interconnectivity

Available in TH DC

4.68 1-September-2015 Updated the following: (RA)


Deleted all specifications about Customer Portal 1.0 because all Data Centers are updated to Customer Portal 2.0.

Updated Compute Resource(Dedicated Device)

Specification for setting CPU,Memory reservation parameter are changed. Those are specified by NTT Communications.

Updated DB License

Added Windows Server 2012 R2 Standard version in JP Data Center

Added Backup License (Acronis)

Updated Colocation Interconnectivity

Added SG Data Center

Updated Integrated Network Appliance

The number of Static Routing setting changed(Specification changed

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Issue Date Comments

from approximatery 100 to maximum 64)

4.69 1-Octover-2015 Updated the following: (RA)


Updated Database License(MS SQL)

Important Point about the number of vCPUs

Updated vFirewall

Added log dedicated portal

4.70 1-November-2015 Updated the following: (RA)


4.71 1-December-2015 Updated the following: (RA)


4.72 1-January-2016 Updated the following: (RA)


Updated Compute Resource Restriction

Customer need not to have at least one Compute Resrouce Pool.

Updated Compute Resource (Dedicated Device)

Added Generation 2

4.8 1-February-2016 Updated the following: (RA)


Updated Compute Resource Restriction

Added Database License Oracle EE/SE One

4.81 1-March-2016 Updated the following: (RA)



Updated vCPU Socket function release schedule

Updated note about memory and disk overhead

Updated Billing

Added note about resource charge

Added Exhibit for License Services

4.82 1-April-2016 Updated the following: (RA)


Oracle SE One

Updated Image Backup

support OS


IP address range information was move to separate volume

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Issue Date Comments

4.83 1-May-2016 Updated the following: (RA)


VPN Connectivity, Compute Resource(Dedicated Device)

Updated OS License

Added Red Hat Enterprise Linux Server 7

Added HULFT License

Updated Exhibit License Services



Compute Resource(Dedicated Device)

Added Generation3 Medium, Large

Colocation Interconnectivity

Addedd Malaysia Cyberjaya3

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Table of Contents 1 Enterprise Cloud Service Description .......................................................11

1.1 Purpose ................................................................................................ 11

1.2 Definitions and Terminology ....................................................................... 11

1.3 Contractual Considerations ........................................................................ 14

1.4 Service Name and Product Owner ................................................................ 14

1.5 Brief Description ...................................................................................... 14

2 Enterprise Cloud Service Details .............................................................15

2.1 Service Offering ...................................................................................... 15

2.2 Additional components .............................................................................. 16

2.3 High Availability architecture ....................................................................... 17

2.4 Security and Compliance ........................................................................... 17

2.5 Compute ............................................................................................... 18

Compute Resource ............................................................................... 19 2.5.1

Overview ...................................................................................... 19 2.5.1.1

Features ...................................................................................... 20 2.5.1.2

Restrictions ................................................................................... 22 2.5.1.3

vApp ........................................................................................... 26 2.5.1.4

Virtual Machine .............................................................................. 26 2.5.1.5

Private Catalog .................................................................................... 31 2.5.2

Overview ...................................................................................... 31 2.5.2.1

Features ...................................................................................... 31 2.5.2.2

Restrictions ................................................................................... 32 2.5.2.3

License ............................................................................................. 33 2.5.3

OS ............................................................................................. 33 2.5.3.1

Database (MS-SQL) ........................................................................ 36 2.5.3.2

Database (Oracle) .......................................................................... 38 2.5.3.3

Microsoft SAL ................................................................................ 42 2.5.3.4

Backup License(Acronis) .................................................................. 44 2.5.3.5

HULFT License .............................................................................. 46 2.5.3.6

2.6 Backup ................................................................................................. 49

Image Backup ..................................................................................... 49 2.6.1

Overview ...................................................................................... 49 2.6.1.1

Features ...................................................................................... 49 2.6.1.2

Restrictions ................................................................................... 52 2.6.1.3

File Backup......................................................................................... 54 2.6.2

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Overview ...................................................................................... 54 2.6.2.1

Features ...................................................................................... 55 2.6.2.2

Restrictions ................................................................................... 56 2.6.2.3

2.7 Network ................................................................................................ 57

Internet Connectivity .............................................................................. 57 2.7.1

Overview ...................................................................................... 57 2.7.1.1

Features ...................................................................................... 57 2.7.1.2

VPN Connectivity ................................................................................. 59 2.7.2

Overview ...................................................................................... 59 2.7.2.1

Features ...................................................................................... 59 2.7.2.2

Restrictions ................................................................................... 59 2.7.2.3

Server Segment ................................................................................... 60 2.7.3

Overview ...................................................................................... 60 2.7.3.1

Feature ........................................................................................ 60 2.7.3.2

Restrictions ................................................................................... 61 2.7.3.3

Service Interconnectivity ......................................................................... 62 2.7.4

Overview ...................................................................................... 62 2.7.4.1

Features ...................................................................................... 63 2.7.4.2

Colocation Interconnectivity (CIC) .............................................................. 63 2.7.5

Overview ...................................................................................... 63 2.7.5.1

Features ...................................................................................... 64 2.7.5.2

Layer 2 (L2) Connection ................................................................... 64 2.7.5.3

Restrictions ................................................................................... 65 2.7.5.4

On-Premises Interconnectivity (OPIC) ......................................................... 66 2.7.6

Overview ...................................................................................... 66 2.7.6.1

vFirewall (Hardware Type) ...................................................................... 66 2.7.7

Overview ...................................................................................... 66 2.7.7.1

Features ...................................................................................... 66 2.7.7.2

vLoad Balancer (Hardware Type) .............................................................. 69 2.7.8

Overview ...................................................................................... 69 2.7.8.1

Features ...................................................................................... 69 2.7.8.2

Restrictions ................................................................................... 70 2.7.8.3

Integrated Network Appliance ................................................................... 71 2.7.9

Overview ...................................................................................... 71 2.7.9.1

Features ...................................................................................... 72 2.7.9.2

Restrictions ................................................................................... 73 2.7.9.3

2.8 External Storage ..................................................................................... 74

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Global File Storage ............................................................................... 74 2.8.1

Overview ...................................................................................... 74 2.8.1.1

Features ...................................................................................... 74 2.8.1.2

2.9 Initial Delivery ......................................................................................... 75

2.10 Management Platform ............................................................................ 75

3 Billing ...............................................................................................77

3.1 A sample calculation of pay per use with monthly cap method ............................... 81

3.2 A sample calculation of billing for Image Backup ............................................... 82

4 Customer Portal ..................................................................................84

4.1 Customer Portal User’s Guide ..................................................................... 84

5 API feature .........................................................................................85

5.1 Overview .............................................................................................. 85

5.2 Features ............................................................................................... 85

vCloud Native API ................................................................................ 85 5.2.1

API Objects Managed by NTT ............................................................ 85 5.2.1.1

Supported API List ................................................................................ 85 5.2.2

5.3 Restrictions ........................................................................................... 85

Service Support ................................................................................... 85 5.3.1

General API Restrictions ......................................................................... 86 5.3.2

6 Geographic Coverage ...........................................................................87

7 SLA ..................................................................................................88

8 Disclaimer ..........................................................................................89

9 Exhibit License Services .......................................................................90

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1 Enterprise Cloud Service Description

1.1 Purpose

The purpose of this document is to provide a detailed description of Enterprise Cloud

offered by NTT Com Group. It provides information about service features, operational

procedures, technology options, service levels and technical specifications. This

document provides information about the specific operations of the service but it is

generic in nature. The details of particular Services will be outlined in the relevant sales

proposal and project implementation documentation.

Please note that all features of Enterprise Cloud are subject to change.

1.2 Definitions and Terminology

Term Abbre

viation Definition

Best Effort Burstable connectivity up to the selected bandwidth.

Compute Class A classification to represent performance of CPU and

Memory.

Compute Resource

A service to provide virtual resource in combination of

CPU, Memory and Storage necessary to create virtual

servers.

Compute Resource

Pool CRP

Comprises an amount of CPU, Memory and Storage

resources provisioned from Enterprise Cloud

Infrastructure. These resources are then allocated to

Virtual Machine set up within Compute Resource Pool.

CPU A component in a computer which helps executing IT

programs. Central processing unit.

Customer

Any legal entity including any individual, corporation

or unincorporated body, which is interested in

requesting / has requested NTT Com Group to provide

Enterprise Cloud, details of whom will be set out in the

applicable Service Order.

Customer Portal CP

Enterprise Cloud web portal, which allows Customer to

manage their resource in Enterprise Cloud.

Data Center DC

A facility used to house computer systems and

associated components such as telecommunications,

servers and Storage systems.

Dedicated Device

Facilities (physical server and Storage device) used for

Enterprise Cloud to provide Compute Resource

dedicated for a Customer.

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Term Abbre

viation Definition

Enterprise Cloud

An enterprise grade infrastructure as a service

provided by NTT Com Group via the Internet to

Customer. The platform is orchestrated via software,

and comprises of servers, Storage and network

elements coupled with Virtualization Technology and

operating system software.

Enterprise Cloud

Infrastructure

A set of tangible resources (machine room, cabling,

power, UPS, etc.), hardware resources (server racks,

physical servers) and Software resources (operating

system and Software components) deployed by NTT

Com Group to supply Enterprise Cloud.

Global File Storage

A service to provide an external Storage area for

storing backup data. The Storage area can be in the

same Data Center or a remote Data Center.

Global IP Address Public routable IPv4 Internet addresses.

Guaranteed A plan that is designed to guarantee the available

bandwidth for the customer.

Hypervisor A piece of computer software program that creates

and runs Virtual Machine.

Image Backup

A solution for backing up a Virtual Machine. Customer

can select frequency and retention period for their

backup.

Integrated Network

Appliance INA

A virtual appliance which has basic security &

networking functions required for the cloud

environment managed by the Customer.

Internet Connectivity

A service that allows Customer to connect Internet to

Enterprise Cloud Infrastructure by utilizing Internet

Gateway and Internet Transit.

Internet Gateway A gateway device to connect to the Internet.

Internet Transit A device to provide connection between the Internet

Gateway and vFirewall.

Memory

A Memory that is required to run OS and/or

applications by CPU, and a component of Virtual

Machine.

NTT Com Group

NTT Communications and/or any of its subsidiaries,

related corporation (existing and future) who provide

Enterprise Cloud to Customer.

On-Premises

Interconnectivity OPIC

A service that allows Customer to connect on-premises

system and Enterprise Cloud in the same network

segment using SDN-compatible gateway equipment

installed in the Customer’s system.

Private Catalog

A disk space for storing Customers' own Virtual

Machine Template that is available only to the

Customer.

Public Catalog

A disk space for storing Template pre-registered by

NTT Com Group that is available to all Customer.

Server Segment

The secure logical network partition that Customer can

order and configure to connect to its Virtual Machines,

vLoad Balancers, vFirewalls, Service Interconnect

Gateway, and On-Premises Interconnectivity.

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Term Abbre

viation Definition

Service

Interconnectivity

A service that allows Customer to connect services

that requires Service Interconnect Gateway such as

collocation, Global File Storage to Enterprise Cloud.

Service Interconnect

Gateway SIG

A device that allows Customer to connect services

such as collocation, Global File Storage to Enterprise

Cloud.

Shared Device

A facilities (physical server and Storage device) used

for Enterprise Cloud to provide Compute Resource for

more than one Customer.

Storage An area where Customer can store their data.

Storage Class A classification to represent performance of Storage.

Template

A copy of root disk/data disk as an image of Virtual

Machine.

Private Template is the Template created by Customer

on Private Catalog using Customer Portal or Image

Backup, which is available only to the Customer.

Public Template is the Template provided by NTT Com

Group on Public Catalog, which is available to all

Customers.

vApp A container for Virtual Machines managed by VMware.

vCPU

A virtual CPU hardware constituting a Virtual Machine.

You can allocate more than one vCPU to a Virtual

Machine. (vCPU stands for “virtual CPU”)

vFirewall vFW

A virtual appliance that employs mainstream security

technology that has been optimized for virtual

environments and that Customer is able to manage.

(vFirewall stands for “virtual Firewall”)

Virtual Machine VM

A software implemented abstraction of the underlying

hardware, which is presented to the application layer

of the system. Virtual Machines may be based on

specifications of a hypothetical computer or emulate

the computer architecture and functions of a real

world computer.

Virtual Private Data

Center VPDC

A virtual environment of physical Data Center that

allows control over Customer's Enterprise Cloud. A

Virtual Private Data Center contains one or more

Virtual Rooms.

Virtual Room

An underlying virtual environment of Virtual Private

Data Center that allocates resources to Customer.

Within a Virtual Room Customer can create and

manage Compute Resource Pools, vLoad Balancers

and vFirewalls.

Virtualization

Technology

A computing technology of simulating Compute

Resource such as a hardware platform, operating

system, Storage device, or network resources.

vLoad Balancer vLB

A virtual appliance that allows the implementation of

load balancing mechanism between Virtual Machines

by setting up a load balancing module. (vLoad

Balancer stands for “virtual Load Balancer”)

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Term Abbre

viation Definition

VPN

An extension of local networks, which preserve the

logical security to Enterprise Cloud within a local

network. It is the interconnection of local networks via

a tunneling technic.

VPN Connectivity

A service that allows Customer to connect NTT Com

Group IP-VPN service (Arcstar Universal One) to the

Enterprise Cloud Infrastructure by utilizing VPN

Gateway and VPN Transit.

VPN Gateway A device to connect to NTT Com VPN service (Arcstar

Universal One) to Enterprise Cloud.

VPN Transit A connection between the VPN Gateway and vFirewall.

1.3 Contractual Considerations

This document replaces all former Service Descriptions for this service.

1.4 Service Name and Product Owner

Service Name: Enterprise Cloud

Global Product Owner: NTT Communications Cloud Services

1.5 Brief Description

Enterprise Cloud service offering from NTT Com Group is an Enterprise grade

infrastructure as a service provided by NTT Com Group to Customer. The platform is

orchestrated via purpose-built software, and comprises of servers, Storage and network

elements coupled with Virtualization Technology and operating system software.

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2 Enterprise Cloud Service Details

2.1 Service Offering

Each Customer has access to a Virtual Private Data Center containing one or more

Virtual Rooms supporting the Compute Resource Pools (CPU, Memory and Storage),

vFirewall, vLoad Balancer, Server Segments and other components. Every Virtual

Machine created by Customer is dedicated to Customer on a shared Enterprise Cloud

Infrastructure (bandwidth, connection to the Hosting Platform via the Internet and/or

VPN, network and security equipment, server maintenance, premises, racks, Storage,

etc.).

The initial Enterprise Cloud configuration will be set up for Customer using standard or

optional components, as selected by Customer on the Order. Customer will identify on

the Order:

the components selected: elements of Virtual Private Data Center, elements in Virtual

Room, Compute Resource Pools resources, network connections; and

the initial configuration of Enterprise Cloud: standard and optional components to be

included, and the options which Customer wishes to subscribe to.

Customer can modify the initial configuration of Enterprise Cloud via the Customer Portal

for elements that can be automatically modified by Customer and via a written Order

Form for elements that can only be modified by NTT Com Group.

The physical server(s) used by NTT Com Group for Enterprise Cloud will remain the

exclusive property of NTT Com Group. All hosted data and applications provided by

Customer will remain the property of Customer.

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Enterprise Cloud offering is based on a number of components listed below:

*Suspended new sales of the menu.

2.2 Additional components

In addition to these components, NTT Com Group can provide additional modular

services such as managed backup, managed Storage, managed security and application

Guaranteed

Premium*

Standard*

Premium

Standard

Large

Medium

Small

Large

Medium

Small*

Large

Medium

Small

Premium+

Premium

Windows Server

Red Hat Enterprise Linux

MS SQL SE

Oracle SE One

Oracle EE RAC

Microsoft SAL RDS SAL

Buckup License Acronis

10Mbps

100Mbps

1Gbps

1Mbps-100Mbps

200Mbps-1Gbps

Best Effort 100Mbps

100Mbps

200Mbps

1Gbps

Remote StorageExternal Storage Global File Storage

Local Storage

Boost(S,M,L)

vLoad Balancer (Hardware Type)

Integrated Network

Appliance

(FW+LB+IPsec)

Compact

Compact Redundant

Large

Large Redundant

BackupImage Backup

File Backup*

Network


Best Effort

Guaranteed

Global IP Address

VPN ConnectivityGuaranteed

Server Segment

InterconnectivityService Interconnectivity

Colocation Connectivity

On-Premises Interconnectivity

vFirewall (Hardware Type)

Menu

Compute Resource

(Shared Device)

Compute Class

Private Catalog

OS

Compute Class Gen2

License

Storage Class

Compute Resource

(Dedicated Device)

Storage Class

Compute Class Gen1*

Compute

Database

Compute Class Gen3

HULFT

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management to provide a complete end to end solution that meets Customer

requirements.

2.3 High Availability architecture

Enterprise Cloud is built with high availability. All components; vFirewall, vLoad Balancer,

Internet Connectivity, VPN Connectivity, Service Interconnectivity and On-Premises

Interconnectivity are designed to have high redundancy. If in the rare case a Node fails,

the software will quickly redistribute Virtual Machine to other nodes on the platform

ensuring minimum downtime.

2.4 Security and Compliance

Enterprise Cloud platform is located in some of NTT Com Group top tier Data Center

facilities. All areas in each Data Center are fully monitored 24x7x365 by Closed Circuit

cameras and onsite guards.

Security is assured within the virtualized environment by logically partitioning servers so

that each “Customer” is fully isolated from other Customer.

Customer is also able to use NAT and VIP functions from within Customer Portal allowing

full control into each Server Segment.

For additional security, dedicated firewalls are also available by connecting them to

Enterprise Cloud using our Service Interconnectivity (*device and service may differ

depending on location)

Customer can connect securely to Enterprise Cloud from NTT Com Group IP-VPN (Arcstar

Universal One) through VPN Connectivity.

Customer can manage Enterprise Cloud via the Customer Portal by accessing a Secure

HTTPS connection and will be provided with a unique Username/Password for each

administrator.

Diagram 01: Enterprise Cloud logical network diagram example

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Specifications of Data Center:

Full-scale preparations for power outage and fire disaster.

Green Data Center equipped with efficient cooling facilities.

Security system installing the latest authentication methods.

24/7 operation and maintenance system.

System redundancy in power supply, air conditioning and network.

Stable network achieved by using backbones and access lines from multiple carriers

Quality is certified by Enterprise Cloud Data Center standards.

2.5 Compute

Enterprise Cloud Infrastructure is a multi-tenanted architecture fully managed by NTT

Com Group. Segments of Enterprise Cloud Infrastructure are allocated to Customer who

NTT Com Group designates when purchasing Enterprise Clouds. This allocated Compute

Resource is called a VPDC (Virtual Private Data Center).

Within the Virtual Private Data Center, Customer is able to divide the computing

resource into multiple Compute Resource Pools. This allows for example, the creation of

a Compute Resource Pool per subsidiary or per application layer.

Each Customer will have the ability to have access and control to multiple Virtual Private

Data Centers across Geographic regions and locations as specified in the Geographic

coverage section of this document with a limit currently of one Virtual Private Data

Center per physical Data Center.

Customer is also able at any time to increase and decrease the amount of Compute

Resources through Customer Portal.

VPDC contains one or more Virtual Rooms and within each Virtual Room, Compute

Resource Pools contain CPU, Memory and Storage. These resources are used by the

Virtual Machines.

Diagram : Compute Resources

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Compute Resource 2.5.1

Overview 2.5.1.1

NTT Com Group is able to offer a number of Compute Resource to provide virtual

resource in combination of CPU, Memory and Storage necessary to create Virtual

Machines

Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama No.1

Data Center

San Jose

Lundy

Data Center

Virginia

Sterling

Data

Center

Guaranteed Yes Yes Yes Yes Yes

Premium * Yes Yes N/A Yes Yes

Standard * Yes Yes N/A Yes Yes

Premium Yes Yes Yes Yes Yes

Standard Yes Yes Yes Yes Yes

Large Yes Yes Yes N/A N/A

Medium N/A N/A N/A Yes Yes

Small Yes Yes Yes N/A N/A

Large Yes Yes Yes Yes Yes

Medium Yes Yes Yes Yes Yes

Small * Yes * Yes * Yes * Yes Yes

Small Yes Yes Yes Yes Yes

Large Yes Yes Yes N/A N/A

Medium Yes Yes Yes N/A N/A

Premium + Yes Yes Yes Yes Yes


JP US

Menu

Japan North America

Compute Resource

(Shared Device)

Compute Resource

(Dedicated Device)

Compute Class

Generation 2

Storage Class

Compute Class

Generation 1 *

Compute Class

Storage Class

Compute Class

Generation 3

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Table: Compute Resource Availability

*Suspended new sales of the menu.

Features 2.5.1.2

2.5.1.2.1 Compute Resource (Shared Device)

- Compute Class – Guaranteed

o CPU and Memory that are configured and Guaranteed to Customer. This Class

does not have burst capabilities, however SLA is applicable for this service

component.

UK DE FR ES

San Jose

Lundy

Data Center

Virginia

Sterling

Data

Center

Hemel

Hempstead

2

Data

Center

Frankfurt 2

Data Center

Paris 2

Data

Center

Paris 2

Data Center

Guaranteed Yes Yes Yes Yes Yes Yes

Premium * Yes Yes Yes N/A N/A N/A

Standard * Yes Yes Yes N/A N/A N/A

Premium Yes Yes Yes Yes Yes Yes

Standard Yes Yes Yes Yes Yes Yes

Large N/A N/A N/A N/A N/A N/A

Medium Yes Yes Yes Yes N/A N/A

Small N/A N/A N/A N/A N/A N/A

Large Yes Yes N/A N/A N/A N/A

Medium Yes Yes Yes N/A N/A N/A

Small * Yes Yes N/A N/A N/A N/A

Small Yes Yes Yes Yes Yes Yes

Large N/A N/A N/A N/A N/A N/A

Medium N/A N/A N/A N/A N/A N/A

Premium + Yes Yes Yes Yes Yes Yes

Premium Yes Yes Yes Yes Yes Yes

Menu

Compute Resource

(Shared Device)

Compute Class

Storage Class

North America Europe

US

Compute Resource

(Dedicated Device)

Compute Class

Generation 1 *

Compute Class

Generation 2

Compute Class

Generation 3

Storage Class

SG HK ＭＹ TH AU

Singapore

Serangoon

Data

Center

Hong

Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Guaranteed Yes Yes Yes Yes Yes

Premium * Yes Yes Yes Yes Yes

Standard * Yes N/A N/A N/A N/A


Standard Yes N/A N/A N/A N/A

Large N/A N/A N/A N/A N/A

Medium Yes Yes Yes Yes Yes

Small N/A N/A N/A N/A N/A

Large Yes Yes N/A N/A Yes

Medium Yes Yes N/A N/A Yes

Small * Yes Yes N/A N/A Yes

Small Yes Yes Yes Yes Yes

Large N/A N/A N/A N/A N/A

Medium N/A N/A N/A N/A N/A

Premium + Yes Yes Yes Yes Yes


Menu

Compute Resource

(Shared Device)

Compute Class

Storage Class

APAC

Compute Resource

(Dedicated Device)

Compute Class

Generation 1 *

Compute Class

Generation 2

Compute Class

Generation 3

Storage Class

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o Compute Resource Pool in different Zones (Zone A and B) guarantees that

Virtual Machines in different Zones reside in a physically separate hardware.

(Different Zones(ZoneA and B) is available only in Yokohama DC)

- Compute Class - Premium:

o CPU and Memory that are configured and Guaranteed to Customer. In

addition to the Guaranteed CPU and Memory, Customer also receives the

capability to burst up to 25% of configured resources. However, this burst

portion is not Guaranteed and could be subject to contention according to load

on the environment.

o Compute Resource Pool in different Zones (Zone A and B) guarantees that

Virtual Machines in different Zones reside in a physically separate hardware.

(Different Zones(ZoneA and B) is available only in Yokohama DC)

- Compute Class - Standard:

o CPU and Memory are not Guaranteed to customer and thus provided at a

lower price compared to Compute Class - Premium. This class does not have

burst capabilities.

- Storage Class - Premium:

o Class of Storage utilizing SAS drives to provide optimum performance.

- Storage Class - Standard:

o Class of Storage utilizing Nearline SAS drives for cost effective usage of

Storage

2.5.1.2.2 Compute Resource (Dedicated Device)

- Compute Class

o NTT Com Group offerscustomers a dedicated Compute Resource residing on

physical servers dedicated to the Customer.

Customer needs to fills in the Service Order form for managing the Compute

Resource Pool for Dedicated Device.

There are three different types of Compute Class.

Large:

The Physical Server of Large is the largest.

The Physical Server of Large provides the largest CPU Resource and Memory

The CPU performance (frequency) of Large is higher than that of Medium.

Medium:

The Physical Server of Medium is larger thatn that of Small and smaller than

that of Large.

The Physical Server of Medium provides larger CPU Resource and Memory

Resource than Small.

Small:

The Physical Server of Small is the smallest.

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The Physical Server of Small provides smaller CPU Resource and Memory

Resource than Medium.

- Storage Class – Premium +:

o Class of Storage utilizing SAS drives configured to increase Storage

performance compared to Storage Class – Premium.

o The Storage IO performance of Premium + is better than that of Premium.

o The cost per GB of Premium + is worse than that of Premium.

- Storage Class – Premium:

o Class of Storage utilizing SAS drives to provide optimum performance.

o The Storage IO performance of Premium is worse than that of Premium +.

o The cost per GB of Premium is better than that of Premium +.

Customer is able to deploy different types of Compute Resource Pool within each Virtual

Private Data Center environment.

Multiple Compute Resource Pool in the same Virtual Room can be linked together.

Restrictions 2.5.1.3

2.5.1.3.1 Compute Resource (Shared Device)

Compute resources are sold to Customer in the following units.

CPU: can be specified from 1 GHz to 48 GHz by 1 GHz increments; and

Memory: can be specified from 1 GB to 144 GB by 1 GB increments; and

Storage: can be specified from 50 GB to 4,000 GB by 1GB increments.

Within each Virtual Private Data Center, a Customer can define as many Compute

Resource Pool as they require.

2.5.1.3.2 Compute Resource (Dedicated Device)

You can add or reduce the physical servers (regular servers and standby servers) and

storage devices handled by dedicated devices within the ranges shown below.

To add, delete, or change a physical serve, please submit the application specified

separately.

Dedicated Device Lower Limit Upper Limit Application Unit

Regular Servers 1 18 1

Standby Servers 1 2 1

Storage Device 1 1

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The amount of resource that could be distributed to each compute resource pool from

the dedicated device is as follows.

Resource Minimum Maximum Unit

CPU 1GHz Total amount of CPU resource of HA

Cluster (Active Server)

1GHz

Memory 1GB Total amount of Memory resource of

HA Cluster (Active Server)

1GB

Disk 50GB Disk resource of Storage Device 50GB

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Physical Server Performance

The physical configuration of one physical server that are provided are shown below.

Generatio

n

Class Number

of

physical

CPU

sockets

Total of

physical

CPU

cores

CPU(GHz) Memory(GB) CPU

processing

capacity

Generation

1

Small 2 16 32 128 Intel Xeon

2.0GHz

Medium 4 32 70.4 192 Intel Xeon

2.0GHz

Large 4 32 86.4 768 Intel Xeon

2.0 GHz

Generation

2

Small 2 16 41.6 128 Intel Xeon

2.6GHz

Medium 4 32 83.2 192 Intel Xeon

2.6GHz

Large 4 32 83.2 768 Intel Xeon

2.6GHz

Generation

3

Small 2 16 38.4 128 Intel Xeon

2.4GHz

Medium 4 40 80 192 Intel Xeon

2.0GHz

Large 4 40 80 768 Intel Xeon

2.0GHz

Available Resource by 1 physical server (as of June 2016)

Generation Class CPU Resource

(GHz)

Memory Resource

(GB)

Generation1 Small 27 115

Medium 65 182

Large 80 730


Medium 75 176

Large 75 729


Medium 72 176

Large 72 729

Physical Servers of different Compute Class and generation, cannot construct a same

cluster. Physical servers of the same compute class and same generation can be added

within the limit range.

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The type of Physical Storage Class cannot be changed after delivery of services.

Plan change is available, but the storage device itself cannot be deleted

The minimum period of use is one year. However, if you make a plan change of storage

device, then one year will be count from the day of the service-in.

Storage amount of disk resource may vary due to constitution.

Please refer to the following table for disk resource of each service plan.

Storage Class Service Plan Disk Resource

3TB 3,072GB

6TB 6,144GB

9TB 9,216GB

12TB 12,288GB

15TB 15,360GB

18TB 18,432GB

21TB 21,504GB

24TB 24,576GB

3TB 3,072GB

6TB 6,144GB

9TB 9,216GB

12TB 12,288GB

15TB 15,360GB

18TB 18,432GB

21TB 21,504GB

24TB 24,576GB

Premium

Premium +

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2.5.1.3.2.1 Adjustable Reservation Ratio

For Compute Resource (Dedicated Device) service, customer could specify the limit value

of CPU, Memory, Disk Resource.

The parameter for each resource is as follows.

Limit Maximum limit of available resource for

CRP

Reservation Ratio The percentage that reservation value

covers in limit. This would be a parameter

for CPU and Memory resource.

Reservation Value The resource value which is definitely

available for Compute Resource. This

would be a parameter for CPU, Memory,

and disk resource.

Service CPU Limit Memory Limit

Compute Resource

(Dedicated Device)

Any value specified by

Customer

Any value specified by

Customer

Also, the below is the condition for limit value.

Minimum Maximum Step

CPU 1GHz The resource value provided by the HA cluster 1GHz

Memory 1GB The resource value provided by the HA cluster 1GB

Disk 50GB Disk resources provided by the storage device 1GB

If Customer needs, he or she can create the “100% Guaranteed” Compute Resource Pool.

On the other hand, Customer can create the “100% Best Effort” Compute Resource Pool.

vApp 2.5.1.4

vApp is a new feature that can be seen on Customer Portal 2.0.

vApp is a container for Virtual Machines which is managed by VMware.

All functional characteristics of vApp is currently not supported in Enterprise Cloud.

vApp for Enterprise Cloud can only support one single Virtual Machine.

Virtual Machine 2.5.1.5

Virtual Machines are created with the Operating System selected by Customer from the

Public or Private Catalog and configured with standard technical features. Customer will

set the name and description of a Virtual Machine through the Customer Portal.

Virtual Machines can be accessed or managed via the Customer Portal and/or accessed

directly via Internet or IP-VPN connection. Customer console access to Virtual Machines

through the Customer Portal is via the VMware browser plugin over SSL.

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Customer will access or manage the Virtual Machines console with Software made

available by NTT Com Group. All Software are supplied “as is” and Customer will have

only such warranties, express or implied, if any, as provided by the third party Software

licensor of such Software.

NTT Com Group will not be involved in the design, development, production or

maintenance of Customer’s Internet or Intranet website, Customer IT management and

administration tools, or any applications services Customer installs on the Virtual

Machines, nor provide any antivirus to Customer as an integrated part of the Enterprise

Cloud.

Customer hereby confirms that it is knowledgeable in and fully understands VM

management concepts and related tools, and that it has the required skills in the field of

VM administration and related tools, and this under whatever environment (including,

but not limited to MS Windows, Linux).

a) Virtual Machine (VM) characteristics

The technical characteristics of a VM are listed below.

For Customer Portal 2.0

Number of vCPUs

o Number of vCPUs can be modified when the VM is turned off ;

o Number of vCPUs can be assigned in increments of 1vCPU.

Memory

o Memory resource allocated to a VM can be modified when the VM is turned off;

Virtual disks – usable disk space for Premium/Standard Storage:

o Each virtual disk has;

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Assigned Unit: GB

Minimum Value: 1 GB;

Maximum Value: 2,047 GB; In increments of 1GB;

Assigned Unit: MB

Minimum Value: 1 MB;

Maximum Value: 2,097,151 MB; In increments of 1MB;

o Customer can increase the capacity of existing disk, but cannot decrease.

o After increasing the capacity of the disk, customers must edit the disk partition

and make it available from the OS by themselves.

o A VM can be connected to a maximum of 6 virtual disks, plus 1 Root Disk.

For Customer Portal 2.0, a VM can be connected to a maximum of 59 virtual disks,

plus 1 Root Disk.

o There is no limit for total disk capacity. However, the total disk capacity (no limit) + Memory Resource (different for each

Compute Class) must be below the amount of space left in storage resource.

o Virtual disks can be added or removed from the VM at any time when on and off.

o When removing a virtual disk, all data contained on the virtual disk is lost;

o Restrictions

1. It is required to install the VMware tool to execute “disk expansion”.

2. During the image snapshot by Image Backup, “disk expansion” cannot be

executed.

3. When using Integrated Network Appliance, customer needs to click ”Start

Monitoring” button in order to start the ping monitoring for VMs. This will start

automatically for vFirewall.

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Socket of vCPU

In some of the Customer Portal ver2.0 available Data Centers, number of cores

per socket can be set. The combination of socket and core could be set within the

amount of resource that can be assigned to each Virtual Machine.

Functional Availability at each Data Center

JP US

Yokohama No.1 Kansai1 Kansai1a Saitama No.1 Lundy Sterling

N Y Y Y Y Y

UK DE FR ES SG HK MY AU TH

Y Y Y Y Y Y Y Y Y

Launch date for each Datacenter (Cores per socket)

Yokohama No.1 Schedule is under discussion

vApp creation and cores per socket parameters on the management screen will be

shown on the Customer Portal of Yokohama No.1,Kansai1, only 1 core can be set per

socket until the above launch date.

Ex. If the customer save the vCPU parameter as 4(socket) x 2(cores/socket), it will be

actually set as 8(socket) x 1(core/socket).

Virtual Network Interface Cards (vNICS)

o A maximum of 8 vNICs per VM;

This is applicable for Customer Portal 2.0.

o A maximum of 1 IP address per vNIC;

o In increments of 1 vNIC;

o The MAC address of vNIC is defined at deployment, Customer cannot modify the

MAC address;

o Multiple vNICs on the same Virtual Machine cannot be connected to the same

Server Segment;

o One vNIC will be assigned as primary vNIC;

o The primary vNIC is used to monitor the VM, and is the default gateway for the

VM;

o vNICs of a VM can be reconfigured when the VM is turned off.

When creating a VM, Customer must configure the number of vCPUs and the RAM

resources, the Public or Private Template, the name and optional description of the VM,

and select at least 1 vNIC and 1 Server Segment to which the VM will be connected.

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The table below describes the relationship rules between VMs and the resources of their

Compute Resource Pool:

VM creation VM start up Running VM VM off

Compute Resource

Pool Premium

CPU non limiting factor

non limiting factor

utility (limited to max GHz per vCPU

available

Memory non limiting factor

limiting factor 80% reserved (+ boot overhead) (20% above are utility)

available

Disk limiting factor limiting factor 100% reserved 100%

reserved

Table : VM and resource pool relationship rules

The table refers to the following definitions:

non limiting factor: action can be performed even when resource is not available

in sufficient quantity in the CRP;

limiting factor: sufficient resources in the CRP (25% CPU & Memory burst

included) are required to perform the action;

reserved: the resource is dedicated to the VM and is not available for other VMs

(not shared);

utility: the resource is shared amongst VMs within a single resource pool, and

limited to the VM configuration parameters;

available: the resource is not used by the VM, and is available to other VMs in the

CRP.

Please note that server virtualization associates some memory and disk overhead, which

consumption is depends on virtual machine’s power status. Therefore customer needs to

consider associated overheads when they calculate resources for their system. Please

refer to Service Functional Description for the detail.Customer can create as many VMs

as he requires in a Compute Resource Pool. The total amount of CPU and Memory

resources configured to all the VMs contained in a particular Compute Resource Pool may

exceed the total resources of this Compute Resource Pool. Resources utilization is limited

by the capacity available in the Compute Resource Pool and Customer may have to

increase the capacity of the Compute Resource Pool to enable all VMs to run

concurrently.

A VM is created with a virtual disk containing a minimum amount of Storage required to

support the OS, called the “Root Disk”. This minimum amount cannot be modified or

deleted and is related to the OS installed on the VM. There must be sufficient Storage

resources available in the Compute Resource Pool when creating the VM.

When allocated to a VM, Storage resource is reserved to the VM and cannot be allocated

to another VM. Customer may increase the Storage capacity of the Compute Resource

Pool to add virtual disks to a VM. When calculating the disk size, Customer should add

the Memory size to the total disk size. Storage can be freed by deleting existing disks

attached to other existing VMs.

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Private Catalog 2.5.2

Overview 2.5.2.1

A Private Catalog is a disk space for storing Templates of a VM(Virtual Machine).

Customer may create a Template from a VM in a Compute Resource Pool. From the

Template stored in the Private Catalog, Customer are able to replicate a new VM.

The infrastructure used for Private Catalog is provided by using shared disk resources in

Storage facilities for multiple Customers. However, Templates stored in the Private

Catalog solely accessible to Customer.

Private Catalog is available, however, only at the same Data Center as that of the

Compute Resource Pool. Therefore, it cannot be used in another Data Center.

Table ：Private Catalog Availability

Features 2.5.2.2

The following features will be provided for Private Catalog.

Features provided Feature overview

Storage for storing

Templates

Customer is able to configure the disk space of Private

Catalog.

Private Catalog can be ordered per CRP under the

conditions below;

o Minimum value: 10 GB;

o Maximum value: 4000 GB;

* If the Virtual Machine is over 4,000GB for total disk

capacity + the memory resource, the template cannot

be created.

o In increments of 1GB;

Deploy VM from Private

Catalog

Customer is able to deploy VM from Template stored in

the Private Catalog.

Create Template Customer is able to convert a VM in Compute Resource

Pool to a Template and store in Private Catalog.

Import Template

Customer is able to import (upload) VM images which

Customer created on a local server etc. to Private

Catalog.

Export Template Customer is able to export (download) VM images stored

in Private Catalog to Customer’s local environment.

Table ：Private Catalog Features

UK DE FR ES HK ＭＹ TH AU

Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No.1

Data

Center

San Jose

Lundy

Data

Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data

Center

Frankfurt 2

Data

Center

Paris 2

Data

Center

Madrid 2

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Private Catalog Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Menu

Japan North America Europe APAC

JP US

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Customer shall be liable for the VM image they bring in. NTT Com Group assumes that

all data brought in to Enterprise Cloud, including but not limited to guest OS licenses and

application licenses, will be handled by Customer. It is necessary for Customer to

confirm with their license provider whether they are allowed to be used in Enterprise

Cloud environment.

Diagram 03: Concept of disk consumption for Private Catalog

Restrictions for Windows server guest OS

When creating Virtual Machine from Template of Windows Server, the Sysprep runs

automatically at the first startup of the Virtual Machine.

According to the product specification and licensing conditions of Microsoft Corporation,

the maximum number of runs of Sysprep on Virtual Machine the guest OS of which is

Windows Server is three times. When trying to run Sysprep over the limit, the Virtual

Machine may be unavailable.

*Sysprep・・・A tool which conducts the prior system construction of Windows OS

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License 2.5.3

OS 2.5.3.1

2.5.3.1.1 Overview

When creating a VM, Customer may choose a Public Template to use OS License

provided through NTT Com Group at Public Catalog. There are currently two types of OS

Licenses, OS License for Windows or the right to use subscription of Red Hat Enterprise

Linux.

OS License and the subscription in Enterprise Cloud will be provided as NTT Com Group's

service under the SPLA license agreement with Microsoft Corporation, and the contract

executed with Red Hat, Inc., respectively.

The table below shows the availability for OS license.

Table : OS License Availability

2.5.3.1.2 Features

You can use the following features in OS License.

Feature Overview

Provision of an OS license A feature for using an OS license to run Windows

or Linux on a Virtual Machine in Compute

Resource.

Provision of a Public Catalog A feature that uses a template of the OS-installed

Virtual Machine to provide the above license.

OS License Switch A feature that switch OS license of a Virtual

Machine to SPLA license provided by NTT

Communciations when Customer create Virtual

Machines on Enterprise Cloud from their Virtual

Machine template created on their local servers.

2.5.3.1.2.1 Provision of an OS License

The OS licenses and subscriptions provided in OS License are shown below. One license

is provided for one Virtual Machine.

Microsoft OS License

Windows Server 2008 R2 SP1 Enterprise Edition

English/Japanese64bit

Windows Server 2012 Standard

English/Japanese 64bit

Windows Server 2012 R2 Standard

Japanese/English 64bit

UK DE FR ES SG HK ＭＹ TH AU

Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No.1

Data

Center

San Jose

Lundy

Data

Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data

Center

Frankfurt 2

Data

Center

Paris 2

Data

Center

Madrid 2

Data

Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Windows Server Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Red Hat Enterprise Linux Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

APACJapan North America Europe

JP US

Menu

OS License

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Red Hat subscription

Red Hat Enterprise Linux Server 5 English

keyboard layout 64bit

Red Hat Enterprise Linux Server 5 Japanese




Red Hat Enterprise Linux Server 6 Japanese




Table：OS Public Template

When you use OS License, you can use the “software access” and “software maintenance”

features from the Red Hat Enterprise Linux software subscription. Please follow the

instructions from NTT Communications regarding the procedure and access method for

using these features.

2.5.3.1.2.2 Provision of a Public Catalog

You can use a template for creating a Virtual Machine for which a Microsoft OS license

and Red Hat subscription have been provided.

You can use templates from the Customer Portal when creating a Virtual Machine in

Compute Resource or Compute Resource(Dedicated Device).

2.5.3.1.2.3 OS License Switch

This feature switches OS license of a Virtual Machine to SPLA license provided by NTT

Communciations when Customer create Virtual Machines on Enterprise Cloud from their

Virtual Machine template created on their local servers.

OS license switch will be executed by NTT Communications based on Customer’s

application.

Available OS License

The list of Available OS License for OS License Switch.

・Windows Server 2008 R2 Standard Japanese/English 64bit

・Windows Server 2008 R2 Enterprise Japanese/English 64bit

・Windows Server 2008 Standard Japanese/English 64bit/32bit

・Windows Server 2008 Enterprise Japanese/English 64bit/32bit

・Windows Server 2012 Standard Japanese/English 64bit

・Windows Server 2012 R2 Standard Japanese/English 64bit

2.5.3.1.3 Restrictions

Monitoring of the OS (such as daemons, services) or operational services (such as

applying patches, installing software) is not included in this service.

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NTT Com Group will not provide Customer support related to the provided OS.

By using the program provided in this service, Customer is deemed to have accepted the

Services Provider Use Rights (SPUR) for Microsoft products, or the Red Hat Enterprise

Contract for Red Hat products. For detailed information, see the explanations on the

following URL.

Microsoft Services Provider Use Rights (SPUR)

http://www.microsoftvolumelicensing.com/userights/DocumentSearc

h.aspx?Mode=3&DocumentTypeId=2

* See the latest version of Services Provider Use Rights (Worldwide).

Red Hat Enterprise Contract

http://www.jp.redhat.com/licenses/Enterprise_Agr_Japan.pdf

Activation key and a subscription number cannot be disclosed to Customer.

Restrictions related to Windows Server

If Customer would like to install additional Microsoft products on top of VMs with OS

License provided by NTT Com Group, Customer must confirm with Microsoft Inc. if the

Microsoft Product License is permitted to be used on a shared server.

Restrictions related to Red Hat Enterprise Linux

All Virtual Machines which use the subscription provided must be registered in the Red

Hat network and such registration must reflect the latest state.

RHN login ID which enables Customer to login to the Red Hat end user portal (formerly

known as Red Hat Network) is not provided in this service.

Actions including those listed below constitute a breach of the contract between

Customer and Microsoft Corporation and the Enterprise Contract between Customer and

Red Hat, or fall into unauthorized use prescribed in NTT Com Group's Service Conditions

and may be subject to penalty imposed by NTT Com Group to Customer such as

termination of the service. In addition, Customer may be subject to the penalty of

unauthorized use imposed by Microsoft. Examples of such actions include but not limited

to the following actions:

Use the license or subscription provided in this service outside Enterprise Cloud

environment specified by NTT Com Group.

Export or download a VM image created from a VM created from Public Template using

the Customer Portal features to export to a location outside of the Enterprise Cloud.

Customer also may not export and import to a different Enterprise Cloud VPDC unless

otherwise allowed by NTT Com Group.

Duplicating VM image without notice to NTT Com Group using methods other than

Private Catalog and Image Backup.

http://www.microsoftvolumelicensing.com/userights/DocumentSearch.aspx?Mode=3&DocumentTypeId=2


http://www.jp.redhat.com/licenses/Enterprise_Agr_Japan.pdf

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Database (MS-SQL) 2.5.3.2

2.5.3.2.1 Overview

When creating a VM, Customer may choose a Public Template to use Database license

provided through NTT Com Group at Public Catalog.

MS-SQL Database license provided in Enterprise Cloud will be provided by NTT Com

Group’s SPLA license agreement with Microsoft Corporation.

The table below shows the availability for Database license (MS-SQL).

Table ：Database License (MS-SQL)

2.5.3.2.2 Feature

The following table is the list of Public Templates provided in Public Catalog.

OS Database

Windows Server 2008 R2 Enterprise SQL Server 2008 R2 SP2 Standard (64bit)-

Japanese/English

SQL Server 2012 SP1 Standard (64bit)

Japanese/English

Windows Server 2012 Standard SQL Server 2012 SP2 Standard (64bit)

Japanese/English

SQL Server 2014 Standard (64bit)

Japanese/English

Windows Server 2012 Standard R2 SQL Server 2012 SP2 Standard

(64bit)Japanese/English

SQL Server 2014 SP1 Standard

(64bit)Japanese/English

Table：Database Public Template*Database Licence which is provided with Windows

Server 2012 Standard, Windows Server 2012 Standard R2 is only available in Japan DC.

Other Datacenters are also scheduled to be deployed.

Database Template has OS and Database pre-installed.

Each time a Customer creates a VM with Database license, one license would be charged

per VM.

Number of vCPUs that can be used with SQL Server Standard Edition comply with

specifications of Microsoft.

SQL Server 2008R2

http://msdn.microsoft.com/ja-jp/library/ms143760(v=sql.105).aspx

SQL Server 2012



Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No.1

Data

Center

San Jose

Lundy

Data

Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data

Center

Frankfurt 2

Data

Center

Paris 2

Data

Center

Madrid 2

Data

Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

DB License MS SQL Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

APAC

Menu

Japan North America Europe

JP US



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SQL Server 2014


However, for Yokohama No.1 data center and Kansai No.1 data center, number of vCPU

varies from 1 to 4 because the number of cores for each socket of the Virtual Machine is

not specified. Note that the maximum number of vCPU that can be used in SQL Server

Standard Edition is 4 even if 5 or more vCPUs are allocated to the Virtual Machine.

Please contact NTT Com Groups for details.


Monitoring of the Database software or operational services (such as applying patches)

is not included in this service.

NTT Com Group will not provide Customer support related to the provided Database.

By using the OS and Database provided in this service, Customer is deemed to have

accepted the Services Provider Use Rights (SPUR) for Microsoft products. For detailed

information, see the explanations on the following URL.

Microsoft Services Provider Use Rights (SPUR)

http://www.microsoftvolumelicensing.com/userights/DocumentSearc

h.aspx?Mode=3&DocumentTypeId=2

* See the latest version of Services Provider Use Rights (Worldwide). Activation key and a subscription number cannot be disclosed to Customer.

Actions including those listed below constitute a breach of the contract between

Customer and Microsoft Corporation or fall into unauthorized use prescribed in NTT Com

Group's Service Conditions and may be subject to penalty imposed by NTT Com Group to

Customer such as termination of the service. In addition, Customer may be subject to

the penalty of unauthorized use imposed by Microsoft. Examples of such actions include

but not limited to the following actions:

Use the license or subscription provided in this service outside Enterprise Cloud

environment specified by NTT Com Group.

Export or download a VM image created from a VM created from Public Template using

the Customer Portal features to export to a location outside of Enterprise Cloud.

Customer also may not export and import to a different Enterprise Cloud VPDC unless

otherwise allowed by NTT Com Group.

Duplicating VM image without notice to NTT Com Group using methods other than

Private Catalog and Image Backup.

When creating a new VM with Database Template, it may take about two hours for

Customer to be able to login. Until the login window is displayed in the console, do not

power off, reset, shutdown, suspend or restart the VM via the Customer Portal.

Do not uninstall MS SQL Server from the OS. Customer will still be charged for the SQL

Server even if the Database is uninstalled. NTT Com Group can znot re-install SQL server,

Customer must create a new VM from Template.

Do not create Template and store in Private Catalog nor create a VM Image Backup rule

to back up a VM with MS SQL server installed. The SQL server will be unable to operate

normally due to the Sysprep process. NTT Com Group will bear no liability for the

operation and other behavior of the created Virtual Machine.




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Database (Oracle) 2.5.3.3

2.5.3.3.1 Overview

Database License (Oracle) Service offers execution environment and license of Oracle ®

Database, using the Compute Resource that it manages.

The table below shows the availability for Database license (Oracle).

Table:Database License (Oracle)

2.5.3.3.2 Feature

You can use the following features in Database License (Oracle).

Features/Services Description

Compute Resource Pool for Oracle Database Virtual Server and Public Catalog

Provides Compute Resource Pools, and Public Catalogs that store Virtual Server Templates for Oracle.

Oracle Database Software License Offers an Oracle Database License

Oracle Database Software Support Provides product support, such as technical inquiry and correction patches regarding Oracle Database Software. If the customer wishes, it also allows searching/viewing of knowledge provided by My Oracle Support, as well as download of correction patches.

2.5.3.3.2.1 Compute Resource for Oracle Database Virtual Servers, and Public Catalog

Dedicated Compute Resource platform for Oracle (hereafter, Oracle Platform) is provided.

Customers can create Compute Resource Pools specifically for Oracle on this Oracle

Platform.

A Public Catalog that stores templates for creating Virtual Servers (hereafter, Oracle

Virtual Server) where Oracle Database Software can be installed, is provided.

Customers can use Oracle Database by creating Oracle Virtual Server on Oracle

Dedicated Resource.

Creating Oracle Virtual Servers on a Compute Resource Pool other than Oracle Dedicated

Resource will be regarded as license violation.

Oracle Platform is a single entity (there is only 1 Zone*1). You cannot set multiple Zones

in Oracle Dedicated Resource.

*1 For details about Zone, please refer to “Section 3. Compute Resource”.

Oracle Dedicated Resource can be created by selecting the Oracle Resource from “Pool

Management”-“Add Pool”-“Type” from Customer Portal.

License Type


Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No.1

Data

Center

San Jose

Lundy

Data

Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data

Center

Frankfurt 2

Data

Center

Paris 2

Data

Center

Madrid 2

Data

Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Oracle SE One Yes N/A Yes N/A N/A Yes Yes N/A N/A Yes N/A N/A N/A N/A

Oracle EE RAC N/A N/A N/A N/A N/A Yes Yes N/A N/A N/A N/A N/A N/A N/ADB License

Menu


JP US

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Oracle SE One*1 Guaranteed Compute/Premium Storage/Zone A/Oracle SE

ONE

Oracle EE *2 Guaranteed Compute/Premium Storage/Zone A/Oracle EE

*1 There is a case offered by “Standard Compute/Premium Storage/Zone A/Oracle SE

ONE” by the basis environment.

*2 Provides without RAC

You can create multiple Oracle Virtual Servers, for up to the number preset by the

Enterprise Cloud Service specifications.

Oracle Database installed on Oracle Virtual Server includes the latest Patch Set Release

(PSR) at the time of the offering of major version that the customer specified. Note that

Patch Set Update (PSU) or Critical Patch Update (CPU) may be applied to fix bugs.

Oracle Database package is already installed at the start of the service. Customers need

to access Oracle Virtual Server, and create database using Database Configuration

Assistant (DBCA) and Create Database command.

Resources that can be assigned to Oracle Virtual Server is preset in Enterprise Cloud

Service. Note an upper limit may apply, depending on the facility that stores the Oracle

Platform.

2.5.3.3.2.2 Oracle Database Software license

Oracle Resource is already applied with an Oracle Database Software license that NTT

Communications obtained from Oracle Corporation. You do not need to purchase

additional Oracle Database Software Licenses.

2.5.3.3.2.3 Oracle Database Software Support

NTT Communications provides product support with regard to Oracle Database Software,

including response to technical inquiry and provision of correction patch, as long as it is

within the scope of supporting Oracle Database Software that Oracle Corporation offers.

To make technical inquiries or requests for correction patch, please use ticket on

Customer Portal.

Installation of correction patch is not included in this service.

When downloading and providing a correction patch, NTT Communications may use the

customer’s Oracle Virtual Server account to upload the correction patch.

When downloading and providing a correction patch, NTT Communications may use the

customer’s Oracle Virtual Server account to upload the correction patch.

Customers can obtain Support ID that allows them to search/view knowledge, and

download correction patches at My Oracle Support by themselves. To make a request for

Support ID, use Ticket at Customer Portal.

You cannot make Service Request (SR) at My Oracle Support. Please use Ticket at

Customer Portal when you want to inquire about technical issues.

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2.5.3.3.3 Service Details, and Notes about Use/Design

The followings are details about this service, and things that need to be considered when

creating a system design using the service.

2.5.3.3.3.1 Components of the service

To use this service, you will need to apply for the services in the following table.

Service name Function summary

Compute Resource Provides Oracle Resource necessary for running Oracle

Virtual Servers.

Compute Class: Guaranteed

Storage Class: Premium

OS License Provides The OS License and software of Oracle Virtual

Server


Windows Server (Japanese Data Center only)

2.5.3.3.3.2 Oracle software settings

In addition to the parameters specified by the customer, there are following

default/selectable settings in Oracle software. The default settings are fixed and cannot

be changed.

Name and version of database software

Database software Version

Oracle Database Standard Edition One 11.2.0.4.X, 12.1.0.1.X ※1

Oracle Database Enterprise Edition 11.2.0.4.X, 12.1.0.2.X ※1

※1 ”X” in the version will be changed, and cannot be specified by the

customer.

Oracle Virtual Server OS

OS name and version

Red Hat Enterprise Linux 6 x86_64 version (64 bit version)

Microsoft Windows Server 2012 R2 Standard x86_64 （64bit）* Japanese

Data Center only Microsoft Windows Server 2012 Standard x86_64 （64bit）

Microsoft Windows Server 2008 R2 Enterprise x86_64 （64bit）

Red Hat Enterprise Linux 5 x86_64 （64bit）

* Oracle Database Version 12.1.0.1.X is not available in Microsoft Windows Server 2012

R2.

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The following restrictions apply on the use of this service.

2.5.3.3.4.1 Oracle Database Software

The followings restrictions apply on the Oracle Database Software that is provided in

this service.

The service will be terminated when Oracle Corporation terminates the support program

on this software.

2.5.3.3.4.2 Restricted functions and services

When using this service, certain functions of Enterprise Cloud Service will be restricted.

The followings are the details of restriction.

Private Catalog

You can use Private Catalog for Oracle Virtual Server. However, the obtained Oracle

Virtual Server Image can be used only with Oracle Resources offered by Enterprise Cloud

Service, and cannot be deployed to Compute Resources other than Oracle Resource or

those other than Enterprise Cloud. Doing so would constitute license violation.

Behavior, and data consistency of Oracle Database on the Oracle Virtual Server created

from Private Catalog is not guaranteed.

NTT Communications is not responsible for recovering Oracle Virtual Server that was

created from Private Catalog.

Image Backup

Image Backup is available for Oracle Virtual Servers. However, the behavior and data

consistency of obtained data are not guaranteed.

NTT Communications is not responsible for recovering Oracle Virtual Server that was

originated from Image Backup.

Failure restoration

In the event that Oracle Virtual Server malfunctions, NTT Communications assumes no

responsibility for recovering the Oracle Virtual Server and all the installed software and

data.

Performance assurance

In this service, performance is not guaranteed. Since the service is based on shared

resource, sufficient performance may not be obtained depending on the state of

accommodation.

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Microsoft SAL 2.5.3.4

2.5.3.4.1 Overview

Microsoft SAL (RDS SAL) is a service that provides a Microsoft Remote Desktop Service

Subscriber Access License (called an “RDS SAL” below) on Virtual Machines created in

Compute Resource. This makes it possible for three or more users to connect to a

remote desktop (Remote desktop session host server, Windows Server) for a specific

Virtual Machine in Compute Resource.

Table：Microsoft SAL License

2.5.3.4.2 Features

You can use the following features in Microsoft SAL (RDS SAL).

Provided Feature Feature Overview

Provision of an RDS SAL A feature that uses an RDS SAL to allow a

remote desktop connection for three or

more users for a specific Virtual Machine

(Windows Server) in Compute Resource.

Provision of a Public Catalog A feature that uses a template of the

Virtual Machine to provide the above

license.

2.5.3.4.3 Provision of an RDS SAL

The RDSSAL provided by Microsoft SAL (RDSSAL) are shown below.

Item Details

Version Windows Server 2008 R2 Remote Desktop

Services SAL

Quantity 10,30,50, or 100

Type User SAL

It is necessary to match the OS version of Session Host Server and RDS SAL version of

Remote Desktop License Server. As the current RDS SAL version of Remote Desktop

License Server is Windows Server 2008 R2, the only available OS License for Session

Host Server would be “Windows Server 2008 R2.”


・The required number of license is the “number of total users that might connect,” not

the “number that will connect at the same time.” Failure to purchase enough licenses is

a license violation.


Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No.1

Data

Center

San Jose

Lundy

Data

Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data

Center

Frankfurt 2

Data

Center

Paris 2

Data

Center

Madrid 2

Data

Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Microsoft SAL RDS SAL Yes Yes Yes Yes Yes Yes Yes N/A N/A Yes Yes Yes Yes Yes

APAC

Menu


JP US

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・We recommend use in a domain environment with the specifications formulated by

Microsoft.

・To increase or decrese RDS SALs, add or delete servers. Please add or delete servers

by yourself. NTT Communications cannot perform these actions.

・The system requirements (number of vCPUs, Memory capacity, and Disk Capacity) for

the Virtual Machine (remote desktop license server) are listed below.

Item Quantity

vCPU 1 or more

Memory Capacity 2GB or greater

Disk Capacity 100GB or greater

・For information on settings for the remote desktop session host server, refer to the

user’s manual provided by NTT Communications.

・Setting up a remote desktop session host server in an On-Premises Environment to

ask a Virtual Machine (remote desktop license server) created using Microsoft SAL (RDS

SAL) for a RDS SAL is prohibited based on the license restrictions.

Prohibited Acts

The acts listed below violate the agreement between the user and Microsoft, or are

considered incorrect usage of NTT Communications services. Users engaged in such acts

may be subject to penalties imposed by NTT Communications such as suspension of

service, or incorrect usage penalties imposed by Microsoft.

The following acts are specific examples. The acts that may be subject to penalties are

not limites to the acts below.

・Using licensed products provided through Microsoft SAL (RDS SAL) outside of the cloud

environment specified by NTT Communications.

・Using the Customer Portal features to create and save another template of the Virtual

Machine image, using the export feature to store the template outside of the NTT

Communications cloud environment, creating a new Virtual Machine based on that file,

and running licensed products that have been provided by NTT Communications.

・Duplicating and using the software without notifying NTT Communications.

・Using Microsoft SAL (RDS SAL) to duplicate the image of the Virtual Machine that you

are running and then running it as another Virtual machine without notifying NTT

Communications.

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Backup License(Acronis) 2.5.3.5

2.5.3.5.1 Overview

The backup license (Acronis) available on Enterprise Cloud is provided.

Table:Acronis

2.5.3.5.2 Features

This service provides the following backup licenses (Acronis).

Applicable Server Name of Product Version※

Windows Server Acronis Backup Advanced for Windows Server 11.5

Linux Server Acronis Backup Advanced for Linux Server 11.5

The applicable versions here are those as of April 30, 2015.

The number of the backup license keys provided is based on the application form. The

date to start using the service is the date shown in the commencement information.

Note that this is not the date of installation.

In addition, the customer needs to agree on "Acronis Software License Contract"

provided by Acronis to use the license.

For those who use the backup license, the following services are provided. Specific

services are provided by Acronis, the distributor of the products.

- Acronis customer support available

- Newest-version installation media provided

- Manual download and FAQ examples available

- Free-of-charge upgrade

For how to use products, requests for troubleshooting, and so forth, directly contact

Acronis Customer Support. Email is also accepted from the website of the customer

support. Please refer to welcome letter for more information

To end using the service, the customer makes an application. The service ends on the

day shown in the notice of discontinuation.


To provide this license, the names involved in contracts are shared with Acronis. To

receive the update information on the backup license (Acronis) and other information

about support, the customer needs to receive the notice of a service start and to use the

Acronis Customer Support shown in the notice of a service start to register the

customer's information.


Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No.1

Data

Center

San Jose

Lundy

Data

Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data

Center

Frankfurt 2

Data

Center

Paris 2

Data

Center

Madrid 2

Data

Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Buckup License Acronis Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Menu


JP US

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The following types of use are prohibited.

- To use this license for a virtual server other than the ones for Enterprise Cloud

- To continue to use the license after the day of the end of the service

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HULFT License 2.5.3.6

2.5.3.6.1 Overview

You are provided with HULFT License, which is available with Enterprise Cloud.

Table: HULFT License availability

2.5.3.6.2 Available Products

The following HULFT Licensing products are provided with this service:

Classification Product Names AES Options

Script Options

HULFT7 HULFT7 for Linux-EX Y -

HULFT7 for Linux-EX CL2Node~ Y -

HULFT7 for Windows-EX Y -

HULFT7 for Windows-EX CL2Node~ Y -

HULFT7 for i5OS Y -

HULFT7 Manager - -

HULFT8 HULFT8 for Linux-Enterprise Y -

HULFT8 for Linux-Enterprise CL License Y -

HULFT8 for Linux-Enterprise CL Add License Y -

HULFT8 for Windows-Server Y Y

HULFT8 for Windows-Server CL License Y Y

HULFT8 for Windows-Server Add License Y Y

HULFT8 Manager - -

HUB HULFT-HUB3 Server Linux-ENT Y -

HULFT-HUB3 Server Linux-ENT CL2Node~ Y -

HULFT-HUB3 Manager for Windows - -

Cloud HULFT Cloud1 - -

HULFT Cloud1 CL2Node~ - -

HULFT Cloud1 connection license (20 licenses pack) - -





WebFT HULFT-WebFT - -

HULFT-WebFT CL License - -

HULFT-WebFT CL Add License - -

HULFT-WebFTconnection license (20 licenses pack) - -


Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No.1

Data

Center

San Jose

Lundy

Data

Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data

Center

Frankfurt 2

Data

Center

Paris 2

Data

Center

Madrid 2

Data

Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Yes Yes Yes Yes Yes Yes Yes N/A Yes Yes N/A Yes Yes YesHULFT License

Menu


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Classification Product Names AES Options

Script Options





You are advised to refer to Saison Information Systems Co., Ltd. as with available

functions of HULFT at their webpage at

http://home.saison.co.jp/english/products/hulft.html

2.5.3.6.3 Important Points on Usage & Architecture

You are required to download HULFT modules so that you can install it in Virtual

Server.

In order for you to utilize HULFT over Enterprise Cloud, you are advised to confirm

required HULFT user environment (Operating System, Memory, and Disks and so on).

As with required HULFT operational environment, you are required to refer to Saison

Information Systems Co., Ltd. at http://home.saison.co.jp/english/products/hulft.html

Following HULFT License will include the services below in details via Saison

Information Systems Co., Ltd.:

- Usage of HULFT Technical Support Center

- Provisioning of Revised Version at no charge (Except major updates)

- Usage of Technical Support Webpage


2.5.3.6.4.1 Your Private Information

You are hereby advised that your private information attained in provisioning the

service will be shared with Saison Information Systems Co., Ltd. If in any case that

you would like to receive HULFT updates and such information, you are required to

register your information at HULFT Customer Licensing Site noted in the Initial Startup

Certificate.

Those who contracted Enterprise Cloud in either of People of Republic of China, Hong

Kong Special Administrative Region of the People's Republic of China, or République

Française, will not be able to purchase and attain HULFT Licensing.

2.5.3.6.4.2 Support Coverage

Following inquiries are to be addressed as specified here:

<Customers who contracted the service in Japan>

Japanese inquiries only; any inquiries through phone-in, Fax, and e-mail are

accepted.

Support for products mainly for troubleshooting purposes will be responded for 24-7.

For other inquiries will be covered for support on any business days (from Mondays



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through Fridays) from 9:30am through 17:00pm (JST / except national holidays and

Corporate Winter Holiday from December 30th through to the 3rd of January the

following year).

<Customers who contracted the service in country other than Japan>

E-mail inquiries in English only. Inquiries in English will be covered for support on

any business days (from Mondays through Fridays) from 9:30am through 17:00pm

(JST / except national holidays and Corporate Winter Holiday from December 30th

through to the 3rd of January the following year).

Depending upon the users’ Operating System Versions, the service becomes

chargeable. For the details, you are required to inquire your sales in charge.

You are able to peruse the following services: downloading documents, use of

HULFT-FAQ online site, and technical information.

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2.6 Backup

Image Backup 2.6.1

Overview 2.6.1.1

Image Backup is a service that provides features to acquire and store Virtual Server

images (called “Backup Images” below) and features to restore the Virtual Server from

the stored backup images. *You can use Image Backup at a Data Center that provides

Compute Resource, or Compute Resource (Dedicated Device).

Table: Image Backup availability

Features 2.6.1.2

Customer can use the following features in Image Backup.

Backup and Restore A feature that acquires, stores and restores backup

images for the purpose of backup. Backup images are

stored in a storage device provided by the NTT

Communcations. For restoration, backup images are

directly overwritten on the Virtual Server.

Backup and Restore

Management

A feature that manages backup of the Virtual Server. It is

possible to manage the schedule and check the history of

backup and restore.

2.6.1.2.1 Backup a VM

A feature that acquires and stores backup images for the purpose of backup of the

Virtual Server. Disk images for backup are acquired and stored in backup storage after

the backup starts. Following are disks for backup.

All disks for the Virtual Server


Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama No.1

Data

Center

San Jose

Lundy

Data Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data Center

Frankfurt 2

Data Center

Paris 2

Data

Center

Madrid 2

Data

Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Image Backup Yes Yes Yes N/A Yes N/A N/A N/A N/A N/A N/A N/A N/A N/A

Menu


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Option

Menu

Target

Disk

Start Date

（*1）

Start Time

Window（*2）

Retention Period

* Backup data will be deleted

after the configured retention

period

Spot All disks

Backup

process

start date

0-1 UTC

1-2 UTC

2-3 UTC

3-4 UTC

4-5 UTC

5-6 UTC

6-7 UTC

7-8 UTC

8-9 UTC

9-10 UTC

10-11 UTC

11-12 UTC

12-13 UTC

13-14 UTC

14-15 UTC

15-16 UTC

16-17 UTC

17-18 UTC

18-19 UTC

19-20 UTC

20-21 UTC

21-22 UTC

22-23 UTC

23-24 UTC

7/31/366 days

Daily All disks

Backup

process

start date

0-1 UTC

1-2 UTC

2-3 UTC

3-4 UTC

4-5 UTC

5-6 UTC

6-7 UTC

7-8 UTC

8-9 UTC

9-10 UTC

10-11 UTC

11-12 UTC

12-13 UTC

13-14 UTC

14-15 UTC

15-16 UTC

16-17 UTC

17-18 UTC

18-19 UTC

19-20 UTC

20-21 UTC

21-22 UTC

22-23 UTC

23-24 UTC

1/2/3/4/6/7/8days

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Option

Menu

Target

Disk

Start Date

（*1）

Start Time

Window（*2）

Retention Period

* Backup data will be deleted

after the configured retention

period

Weekly All disks

Backup

process

start date

0-1 UTC

1-2 UTC

2-3 UTC

3-4 UTC

4-5 UTC

5-6 UTC

6-7 UTC

7-8 UTC

8-9 UTC

9-10 UTC

10-11 UTC

11-12 UTC

12-13 UTC

13-14 UTC

14-15 UTC

15-16 UTC

16-17 UTC

17-18 UTC

18-19 UTC

19-20 UTC

20-21 UTC

21-22 UTC

22-23 UTC

23-24 UTC

7 days/14 days/21 days/28

days/35 days/ 42 days/ 49

days/56 days

Monthly All disks

Backup

process

start date

0-1 UTC

1-2 UTC

2-3 UTC

3-4 UTC

4-5 UTC

5-6 UTC

6-7 UTC

7-8 UTC

8-9 UTC

9-10 UTC

10-11 UTC

11-12 UTC

12-13 UTC

13-14 UTC

14-15 UTC

15-16 UTC

16-17 UTC

17-18 UTC

18-19 UTC

19-20 UTC

20-21 UTC

21-22 UTC

22-23 UTC

23-24 UTC

31 days/62 days/ 93 days/

124 days/155 days/186

days/217 days/248 days

Table : Option Menu List

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・Image Backup does not support Virtual Machines which is over 4,000GB for total disk

capacity + the memory resource.

・Multiple rules can be applied to a single VM

・Billing starts from Start Date(*1)

・The exact start hour cannot be select (only Time Window), so Customer are

recommended to select a backup window that has the least business impact. Actual time

that the backup finishes may exceed the selected time windows (*2)

2.6.1.2.2 Restore a VM

Backup image is overwritten on and restored from the Virtual Server from which backup

is acquired. The Virtual Server is restored at the state of Power Off. The Virtual Server

needs to be manually started.

The restored Virtual Server is restored with the following settings for vCPU, Memory,

Disk and vNIC.

Item Description of Setting

vCPU Restores the configuration of the Virtual

Server targeted for backup.

Memory Restores the configuration of the Virtual


Disk Restores the configuration of the Virtual


vNIC Restores the vNIC information of the

Virtual Server targeted for backup (IP

address, net mask, MAC address)


Backup Image Store

Image backup supports following Guest OS.

- Windows Server 2008 R2 Enterprise

- Windows Server 2012 Standard

- Windows Server 2012 R2 Standard

- Red Hat Enterprise Linux Server 5.8/6.2/6.5/6.7/7.1

The backup image storage capacity is the size of the Disk of the Virtual Server

targeted for backup. It is different from the data capacity written into the backup

storage.

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- The Backup Image acquisition process is performed independently of whether the

Virtual Server targeted for backup is powered on or off.

During backups, the performance of the Disk I/O of the Virtual Server that is being

backed up might be reduced.

- The backup begins within the Time window you specify. The backup start time

cannot be specified in units of minutes and seconds.

- Backup cannot be configured in the last 5 miutes (55 minutes to 0 minute) of the

1-hour time slot for backup. (The alert message appears.)

- If the number of backup jobs that are performed at the same time in each time

slot exceeds the maximum value, we recommend using the closest available time

slot within the backup will not be performed.

- Disk of the target Virtual Server cannot be extended while performing the backp

process.

- To ensure consistency of the file system during backup, we recommend setting

rest points, such as turning OFF the Virtual Server, and performing the backup.

- If the target Virtual Server is restored during the backup, inconsistency in backup

data may occur so do not perform the restore operation during the backup.

- When restoring the backup, old root/Admin passwords used when performing the

backup are enabled. Be careful not to forget old passwords because you cannot log

in to the Virtual Server if you do not know these old passwords.

Backup Image Restore

- For restore, backup image is overwritten on and restored from the Virtual Server

from which backup is acquired.

- It may take some time for Guest OS Customization at the initial start-up after the

restore. Please start the operation after 15 minutes, once you have confirmed the

status as “Successful” on the Backup Report for the Customer Portal or received the

Restore Completion Mail (If the mail receive setting is valid) Restore operation

cannot be performed if the target Virtual Server is deleted.

- When disk of Virtual Server under operation is deleted after backup and the disk

contract of Compute Resource is being reduced, please perform restoration after

checking whether the amount of disks required for restoration is secured in Compute

Resource.

Backup of Compute Resource (Dedicated Device)

Be careful with the following points when backing up the Virtual Server used by

Compute Resource (Dedicated).

- For the backup work area, 10% of the Storage Device that is used by Compute

Resource (Dedicated Device) will be used.

- During the backup, the performance of the Disk I/O of the Storage Device that is

used by Compute Resource (Dedicated Device) may decrease temporarily.

Backup of the Compute Resource (Dedicated Device) may not be supported

depending on usage of disk I/O so please contact us.

If the Virtual Server targeted for backup was using the OS license provided by NTT

Communications, the overwritten restored license on the Virtual Server is equivalent

to the OS License. Therefore, no OS license is added to the restored Virtual Server.

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When changing the Guest OS network settings, do not disable a vNIC that has been

recognized, even if you are not using that vNIC. If Vitual Servers with disabled vNIC

are backup up and restored, failures might occur.

Configurable date and time slot are set on the Portal window according to the local

time (configured timezone). However the system operated with the universal time

coordinated (UTC) so that charging is processed with UTC. For Japan, backup

process that takes a maximum of 9 hours is charged as the process for the previous

day.

If the OS management service is used, you cannot use the Image Backup service.

Customer will not be charged in the event a backup or restore fails.

Customer will be billed based on the total logical disk size. This takes into account the

amount of data that is contracted, not the actual amount of data that is being written to

disk within the Enterprise Cloud Storage array. For example, if Customer selects 5 day

retention period with 10GB logical disk size for a VM, Customer will be charged for 50GB

of disk space for the 5 day period.

In the event the VM disk size is changed once a backup rule is implemented, Customer

will be billed based on the revised VM disk size on the following backup.

Customer will be billed monthly for the sum of all successful backups that occur within

that billing cycle. For example, if they select multiple backup rules for a VM, they shall

be billed for all successful backups within the billing cycle.

File Backup 2.6.2

Overview 2.6.2.1

File Backup is a service that provides features to restore file or folders on the data disk

of the Virtual Server (called “Backup file” below.)

Table : File Backup availability


Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama No.1

Data

Center

San Jose

Lundy

Data Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data Center

Frankfurt 2

Data Center

Paris 2

Data

Center

Madrid 2

Data

Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

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Features 2.6.2.2

Function Outline Operation

Backup File Storage A feature for acquiring backup files

from and storing backup files in

the storage device (called”storage

for backup”) provided by NTT

Communciations.

Customer Portal

Backup File Restore A feature for restoring the backup

file.*This feature is available from

the dedicated application,

NetBackup Agent (called “NBU

Agent” below), which is installed in

the Virtual Server.

Dedicated Application

(Use Remote Control or

RDP and SSH)

Backup and Restore

Management

A feature that manages backup. A

feature for realizing management

of files and folders targeted for

backup, schedule management

and history management.

Customer Portal

2.6.2.2.1 Backup File Storage

Backup files are restored in backup storage at the time of start time. Backup file is

stored in the storage for backup during the retention period specified by customer and

the file is automatically deleted when the retention period expires.

- Specifying Backup File

When specifying the backup file, Virtual Server needs to be selected and the path

of the file or folder targeted for backup needs to be entered when configuring the backup

job in the Customer Portal.

- Encrypting Backup File

The backup file is automatically encrypted by using NBU Agent and the file is

stored in the storage for backup. The encryption key needs to be generated again when

restoring the backup file. In this case, the encryption key needs to be generated by

using the same pass phrase as that of the original encryption key.

2.6.2.2.2 Backup File Restore

Backup file can be restored on the Virtual Server from which backup is acquired.

1. This function cannot be operated from the Customer Portal. This process can be

executed from the NBU Agent installed on the Virtual Server.

2. Restore can be done on the Virtual Server from which backup is acquired. Be careful

that no file can be restored if the target Virtual Server is deleted.

3. Restore can be done either on the same file (or folder) by overwriting or saving on a

newly created file. However, overwriting is recommended in this service. If

overwriting is selected, same amount of blank disk is needed to restore.

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2.6.2.2.3 Backup and Restore Management

A feature for managing the schedule and job history relevant to file backup and restore

and a feature for managing backup file are provided. After backup job is finished, result

E-mail will be delivered.

- Schedule Management Function

- Virtual Server Management Function

- Backup History

- Restore management


- About Applications for this Service

To use this service, you must provide information about ID/password with administrator

right or root right for the Virtual Server containing file and folder targeted for file backup

to NTT Communications. NTT Commynications use this information for installing and

configuring NBU Agent. Be sure to delete ID or change password immediately after NBU

Agent becomes available.

- Recommended Environment

File backup supports following Guest OS license Virtual Server Templates provided by

NTT Communications.

Windows Server 2008 R2 Enterprise

Windows Server 2012 Standard

Red Hat Enterprise Linux Server 5.8/6.2

NTT Communications does not support the Guest OS described below.

http://www.symantec.com/ja/jp/netbackup/system-requirements

- Backup File Storage

The backup image storage capacity is the size of the file targeted for backup. It is

different from the data capacity written into the backup storage.

When backup is acquired periodically, there might be a time period without the backup

file due to the gap between the start time of next backup and retention period. In order

to avoid this situation, one additional day will be added to the retention period with no

charge.

- Backup of Compute Resource (Dedicated Device)

Be careful with the following points when performing the file backup for the Virtual

Server used by Compute Resource.

During the Backup, the performance of the Disk I/O of the Storage Device that is used

by Compute Resource (Dedicated Device) may decrease temporarily.

Backup of Compute Resource (Dedicated Device) may not be supported depending on

usage of disk I/O. In this case, please contact our Support Center.

- Difference between the Setting Time and Chargeable Duration Duration due to

Difference of Time Zone.- Configurable date and time slot are set on the Portal window

according to the local time (configured time zone). However, fee is charged based on the

http://www.symantec.com/ja/jp/netbackup/system-requirements

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universal time coordinated (UTC) in consideration of specifications of the service. For

Japan, backup process that takes a maximum of 9 hours is charged as the process for

the previous day due to a time difference. Network

Network options are available to allow Customer to take advantage of Enterprise Cloud

global network coverage. This includes the following services.

2.7 Network

Internet Connectivity 2.7.1

Overview 2.7.1.1

By using Internet Connectivity, Customer is able to connect Enterprise Cloud to Internet

Transit.

The Internet Gateway provides a redundant Internet Connectivity by use of multi-link or

multi home configuration and supports the Internet Protocol IPv4.

Table: Internet Connectivity Availability

Features 2.7.1.2

2.7.1.2.1 Best Effort

A plan that the maximum value of available bandwidth for Customer is fixed.

Best Effort 10Mbps: Bandwidth burstable up to 10Mbps (both upstream and

downstream)

Best Effort 100Mbps: Bandwidth burstable up to 100Mbps (both upstream and

downstream)

Best Effort 1Gbps: Bandwidth burstable up to 1Gbps (both upstream and downstream)

Transmission speed is not Guaranteed; the availability of bandwidth communication can

change according to congestion of the lines.

2.7.1.2.2 Guaranteed

A plan that is designed to Guarantee the usable bandwidth for Customer.

Transmission speed is Guaranteed.

The Guaranteed type only guarantees the communication bandwidths that pass through

the Internet GW. In order to guarantee the communication bandwidth that the vFirewall

and vLoad Balancer pass through, it is necessary to have separate contracts for a

suitable number of firewall resources and load balancer resources.

*Please contact individually for the Guaranteed type higher than 100Mbps.

Guaranteed 1Mbps~9Mbps: The speed is incremented by 1Mbps



Guaranteed 200Mbps/300Mbps/500Mbps/700Mbps/1Gbps

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10Mbps Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

100Mbps Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

1Gbps Yes Yes Yes Yes Yes Yes N/A N/A N/A Yes N/A N/A N/A N/A

1Mbps~100Mbps Yes Yes Yes

Only

10Mbps/

100Mbps

Only

10Mbps/

100Mbps

Only

10Mbps/

100Mbps

Only

10Mbps/

100Mbps

Only

10Mbps/

100Mbps

Only

10Mbps/

100Mbps

Only

10Mbps/

100Mbps

Only

10Mbps/

100Mbps

Only

10Mbps/

100Mbps

Only

10Mbps/

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Only

10Mbps/

100Mbps

200Mbps~1Gbps Yes Yes Yes Yes Yes Yes N/A N/A N/A Yes N/A N/A N/A N/A

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Guaranteed

Global IP Address


Best Effort

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For US/UK/DE/FR/ES/SG/TH/and AU （provided menu is different）

Guaranteed 10Mbps

Guaranteed 100Mbps

Guaranteed 200Mbps/300Mbps/500Mbps/700Mbps/1Gbps

2.7.1.2.3 Global IP Address

Global IP Address is provided to customer differently whether they select vFirewall or

Integrated Network Appliances.

・Global IP Address cannot be assigned by the customer nor can be changed.

・Global IP Address will be assigned according to NTTCom’s Global IP Address Block.

For vFirewall Customer, ・ If the Customer is using vFirewall, Global IP would be provided as follows. The

distributed Global IP Address can be set as the IP address for NAT/NAPT rule in the

vFirewall.

Minimum Maximum Increment

Global IP Address 4 64 4

An address block, which is randomly selected from Global IPv4 Address blocks owned by

NTT Com Group, is distributed as Global IPv4 Address. Please note however due the

method of distribution we are unable to provide continuous address blocks if you apply

for more than 8 GIPs.

NTT Com Group plan to upgrade the platform to IPv6 as soon as this is supported by all

the necessary hardware and software vendors.

Customer can order blocks of addresses from 1 to 64 blocks by pack of 4 increments per

Virtual Room.

For Integrated Network Appliance Customer,

・If the Customer is using the Integrated Network Appliance, Global IP can be purchased

according to the following subnet units. The Global IPs will be assigned to the Internet

Transit and will be used for transmission between each devices connected to the Internet

Transit. Also, Global IPs can be utilized for the NAT, Load Balancing, and IP sec

termination rules.

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Subnet Available number of rules set for NAT/NAPT, LoadBalancing, and IPsec termination

Global IP Address /29 3

/28 11

/27 27

・A single subnet contract can be made for a single Internet Connectivity contract.

・Customer can assign either one of the subnet when making a contract. The Global IP

subnet cannot be changed after the Internet Connectivity installation.

VPN Connectivity 2.7.2

Overview 2.7.2.1

NTT Com Group can provide a secure VPN Connectivity onto a global network backbone

called Arcstar Universal One. The VPN Connectivity GW is a gateway that connects

Arcstar Universal One to vFirewall or Integrated Network Appliance.This low latency

network provides a service level agreement backed network service. The function of plan

change and routing setting and Ping is available with the VPN Connectivity Service

supported on the Customer Portal which is available in Japan DC.

Table: VPN Connectivity Availability

Features 2.7.2.2

2.7.2.2.1 Best Effort:

A plan that the maximum value of available bandwidth for Customer is fixed.

The actual bandwidth that is available for Customer is depending on the usage of the

other Customers, the circumstances of infrastructure, and so on.

Best Effort 100Mbps: allows a maximum bandwidth upstream and downstream

burstableup to 100Mbps.

2.7.2.2.2 Guaranteed

A plan that is designed to Guarantee the usable bandwidth for Customer.

Transmission speed is Guaranteed.

The Guaranteed type only guarantees the communication bands that pass through the

VPN Gateway. In order to guarantee the communication bandwidth that the vFirewall

and vLoad Balancer pass through, it is necessary to have separate contracts for suitable

number of firewall resources and load balancer resources.

Guaranteed 100Mbps/200Mbps/1Gbps


The Guaranteed type only guaranteed the communication bandwidth that pass through

the VPN Gateway. In order to guarantee the communication bandwidth that the vFirewall

and vLoad Balancer pass through, it is necessary to have separate contracts for a

suitable number of fireall resources and load balancer resources.

UK DE FR ES SIN HK ＭＹ TH AU

Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No.1

Data Center

San Jose

Lundy

Data

Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data

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Frankfurt 2

Data

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Paris 2

Data

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Madrid 2

Data

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Singapore

Serangoon

Data

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Hong Kong

Tai Po

Data

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Malaysia

Cyberjaya3

Data

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Thailand

Bangna

Data

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Australia

Sydney1

Data

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Best Effort 100Mbps Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

100Mbps Yes Yes Yes Yes Yes Yes N/A N/A N/A Yes Yes Yes Yes Yes

200Mbps Yes Yes Yes Yes Yes Yes N/A N/A N/A Yes N/A N/A N/A N/A

1Gbps Yes Yes Yes N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Europe APAC

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VPN ConnectivityGuaranteed

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NTT Communcations may change VPN settings for maintenance and monitoring. You

cannot change or delete the settings that are set bu NTT Communications.

Communication interruptions might occur when VPN Connectivity settings are changed,

If you use the Internet Connectivity and VPN Connectivity in combination, direct back

and forth communication between Internet and VPN via vFirewall or Integrated Network

Appliance will not be possible.

Cloud-GW Connectivity segment setting is not necessary in Customer Portal supported

VPN Connectivity(only available in Japan DC. And 1Gbps Guaranteed plan is not available.

Server Segment 2.7.3

Overview 2.7.3.1

Server Segment is a L2 segment which interconnects multiple network objects that

constitute Enterprise Cloud.

One Server Segment will be provided as a standard menu. Server Segments are used to

connect VMs, vFirewall, vLoad Balancer and Service Interconnectivity to architect a

system with complex network configuration.

Table: Server Segment Availability

Feature 2.7.3.2

One Server Segment is provided as a standard at each Virtual Room at the beginning,

which is free of charge (It is free up to two Server Segments.). According to orders by

Customer, the number of Server Segments can be changed within the limits from 1 at

minimum to 24 at maximum per Virtual Room. Any modification or additional Server

Segment is subject to additional Charges

Server Segment Minimum Maximum Increment

When using vFirewall 1 24 1

When using Integrated Network Appliance 1 24* 1

*Maximum Server Segments which can connect to INA are up to 7.

For IP allocation, the following IPv4 segments are available to assign to Server

Segments /24, /25, /26, /27,/28, and /29.


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Diagram: Server Segment


There are IP Addresses which cannot be specified as IP address range (Non-duplicable IP

Address) for Server Segments. Be aware that the IP address range that cannot be

specified differ according to Data Center. For details about Non-duplicable IP Address

range, refer to separate volume “Functional Description (IP Address)”

IP Address Setting for DNS Server(Primary/Secondary) ,Default Gateway, and DNS

Suffix.

The parameter setting for each address differs depending on whether customer uses

vFirewall or Integrated Network Appliance.

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vFirewall Integrated Network

Appliance

IP Address for DNS Server(Primary/Secondary)

IP address specified by Customer or NTT Comunications.

IP Address for Default

Gatway

Customer can assign the IP

Address when creating

Server Segment (Cannot be

changed after use.) If it was

not specified, vFirewall

Active IP address is

assigned.

NTTCom will assign the IP

Address. When the

segment is connected to

INA, Active IP address is

assigned. It cannot be

changed.

When the segment is not

connected to INA,

Customer can specify the

IP Address. It cannot be

changed. When the IP

Address is not specified,

NTT Communacitions will

assign.

DNS Suffix IP address specified by Customer or no value.

One Server Segment which is provided as a standard menu when Customer start using

the Data Center is always connected to vFirewall or Integrated Network Appliance.

Server Segment cannot be deleted as long as the template exist on Private Catalog,

when Virtual Machine which vNIC connecting the Server Segment is converted.

Customer’s carried-in Global IP Address can be assigned to Server Segment.

However, please not that there are following restrictions.

- Please apply via Service Order Form when adding Server Segment with

Customer’s carried-in Global IP Address.

- The direct Internet transmission is not possible via vFirewall nor Integrated

Network Appliance when using the Customer carried-in Global IP Address. NAT setting is

necessary for the Global IP Address provided by NTT Communications.

- If the registered name for IP Address under NIC organization and the

representative contractor name of Enterprise Cloud Service does not match, the carried-

in IP address would be considered as illegal Global IP Address and it cannot be

supported. Also, we cannot guarantee the sustainability.

Service Interconnectivity 2.7.4

Overview 2.7.4.1

With Service Interconnect Gateway, Customer can connect Customer’ existing networks

to the Enterprise Cloud without compromising on security.

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Table : Service Interconnectivity Availability

Features 2.7.4.2

Diagram 05: Service Interconnectivity logical network diagram

Colocation Interconnectivity (CIC) 2.7.5

Overview 2.7.5.1

Colocation Interconnectivity is a service that provides a secure L2 connection between

the Server Segment that NTT Communications provides and your system environment

inside our colocation via our inter-Data Center network.

Table : Colocation Interconnectivity Availability


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Data Center

Paris 2 data

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Madrid 2

Data Center

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Serangoon

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Service Interconnectivity Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes


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Colocation Interconnectivity Yes Yes Yes N/A N/A Yes N/A N/A Yes Yes Yes N/A Yes Yes

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Features 2.7.5.2

You can use the following featuers in Colocation Interconnectivity.

Feature Overview

Layer 2 (L2) Connection A feature that connects the Server

Segment NTT Communications provides

and your system environment inside our

colocation using the same Server

Segment.

Layer 2 (L2) Connection 2.7.5.3

For one colocation connection, you can have L2 connections with Server Segments (a

maximum of 24 Server Segments) using tagging VLAN.

The colocation connection is contructed of redundant physical devices (equipment

and lines).

The maximum bandwidth that can be used by one colocation is 1Gbps.

After starting use, you can start/stop using the service by changing the

communication bandwidth settings (1000Mbps/0Mbps), and add/delete VLAN from

the Customer Portal.

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Connectable Colocations

The colocations that can be connected differ according to Enterprise Cloud Service Data

Center. The following are the colocations that can be connected.

Enterprise Cloud Service Data Center Destination Colocation Data Center

Yokohama No.1 Yokohama No.1, Tokyo No.2 and Tokyo

No.3,Tokyo No.4, Tokyo No.5, Tokyo No.6,

Tokyo No.7 and Saitama No.1

Kansai 1 Kansai 1 Data Center, Osaka (Dojima),

Kyoto No.2

Saitama No.1 Yokohama No.1, Tokyo No.2, Tokyo No.3,

Tokyo No.5, Tokyo No.6 and Saitama No.1

Hemel Hempstead 2 Hemel Hempstead 2

Thailand Bangna Thailand Bangna

Singapore Serangoon Singapore Serangoon

Hong Kong Tai Po Hong Kong Tai Po

Australia Sydney1 Australia Sydney1*

Spain Madrid2 Spain Madrid2

Malaysia Cyberjaya3 Malaysia Cyberjaya3

*Available only in Colocation Room GS-04-13.

You can connect to multiple colocations at each Enterprise Cloud Service Data

Center.


Please set active and standby redundant configuration in Customer L2 switch

interface.

Communication cutting by operation of a Customer’s redundant control becomes the

outside of SLA.

If a failure occurs on the communication path is automatically switched to another

route and communications are restored in approximately 30 seconds.

Within the Customer system environment that is connected by colocation

interconnectivity, one MAC address can be used for 1 IP Address.

Multiple Links (two or more contracts) can be increased connection bandwidth

between Enterprise Cloud and Colocation. But one Server Segment can be connected

to one link.

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Two or more Enterprise Cloud connection via Colocation Interconnectivity is not

supported. There is a possibility that MAC address assigned to Virtual Machine is

overlapped and communication trouble might happen.

On-Premises Interconnectivity (OPIC) 2.7.6

Overview 2.7.6.1

On-Premises Interconnectivity (OPIC) enables Customer to connect Customer's on-

premises systems with Enterprise Cloud via the Internet using SDN technology.

Customers can continue to use the existing IP Addresses of their on-premises systems.

Table : On-Premises Interconnectivity Availability

vFirewall (Hardware Type) 2.7.7

Overview 2.7.7.1

NTT Com Group offers a vFirewall which can be configured and managed from Customer

Portal.

Firewall employs mainstream security technology that has been optimized for virtual

environments. The following diagram explains the security zone policies deployed within

the virtualized environment to ensure security.

Table : vFirewall Availability

Features 2.7.7.2

The following actions can be completed within Customer Portal for vFirewall:

Set Filter Rules

Set NAT/NAPT Rules

Set Routes

Set Services

Set Addresses

Set Resources

View Performance

View Alerts

Providing the log dedicated portal

- The portal is provided at Saitama No.1 data center.


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Hemel

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Data Center

Frankfurt 2

Data Center

Paris 2

Data Center

Madrid 2

Data Center

Singapore

Serangoon

Data

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Hong

Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

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On-Premises Interconnectivity Yes N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A


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No.1

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Kansai1

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Saitama

No,1

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Virginia

Sterling

Data

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Hemel

Hempstead 2

Data Center

Frankfurt 2

Data Center

Paris 2 Data

Center

Madrid 2

Data Center

Singapore

Serangoon

Data

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Hong

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Tai Po

Data

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Malaysia

Cyberjaya3

Data

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Thailand

Bangna

Data

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Australia

Sydney1

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vFirewall (Hardware Type) Yes Yes Yes Yes Yes Yes N/A N/A N/A Yes Yes Yes Yes Yes

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NTT Com Group currently provides vFirewall in packages of resources.

Table : vFirewall package of Resources

vFirewall is mandatory for every Virtual Room and subject to Charge.

o 1 vFirewall is available per Virtual Room;

o Minimum value: Resource Level 1 per vFirewall;

o Maximum value: Resource Level 50 per vFirewall;

* You can change the number of vFWs from Customer Portal up to 10. If the

number of vFW that customer requires is above 11, please contact NTTCom

separately.

o In increments of 1 Resource Level;

2.7.7.2.1 Internet Transit Connection

If Customer are using Internet Connectivity at the same Data Center vFirewall will

establish a connection with Internet Transit.

The unique IP address block provided by NTT Com Group is then allocated to the

Internet Transit and IP connectivity to the Internet Gateway is provided.

2.7.7.2.2 VPN Transit Connection

For Customer using VPN Connectivity to connect to Arcstar Universal One, vFirewall will

establish a connection with the VPN Transit.

The IP address block for the VPN Transit is borrowed from the Customer VPN and

allocated to VPN Transit. Once this is authorised the IP connectivity to VPN Gateway is

then provided.

As for the IP addresses allocated to the vFirewall, 2 arbitrary IP addresses are selected

from the IP address block for VPN Transit and these addresses are configured as active

or standby, respectively.

2.7.7.2.3 Packet Filtering Settings

NTT Com Group will provide the function for setting the policy of packet filtering through

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vFirewall.

The following settings can be specified /amended from within Customer Portal for

filtering IP packets.

The network interface for vFirewall on which packet filtering is performed can be

selected from Internet Transit, VPN Transit and Server Segment

The IP address or IP address group can be configured for the source IP address

The type of service group of TCP/ UDP ports and ICMP can be configured for the

source service.

The IP address or IP address group can be specified for the destination IP address.

Type or service group of TCP/ UDP ports and ICMP can be configured for the

destination service.

A permission or rejection can be specified for action.

Please note that Packet filtering is not set when starting to use this service. If packet

filtering is not set, all communications will be rejected.

Customer Portal also includes a packet inspection function, blocking illegal access by

reading packet data which pass through the vFirewall and dynamically open and close

the port according to contents.

2.7.7.2.4 NAT/NAPT settings

On vFirewall, the NAT/NAPT setting function for configuring address conversion and

address port conversion between the Internet Transit and the VPN Transit, and Server

Segments is provided.

An IP address can be configured for NAT/NAPT but varies depending on the network on

which NAT/NAPT is performed.

For the Internet Transit, a Global IPv4 Address used in the Internet Connectivity

can be configured.

For the VPN Transit, an IPv4 address allocated to VPN Transit can be configured

in the VPN Connectivity.

For the Server Segment, any IP address can be configured.

Please note that the maximum number of NAT/NAPT setting rules that can be configured

for one vFirewall is 256.

2.7.7.2.5 Other Settings

The following settings can also be configured within Enterprise Cloud Customer Portal

Routing:

This allows configuration of the static routing

Address group setting:

This allows for grouping IP addresses in order to enhance the convenience of setting on

Customer Portal. These can then be used in the packet filtering and NAT/NAPT, and

routing settings.

Service group setting:

This allows Customer to define and group types of TCP/UDP ports and ICMP which can

then be used in the packet filtering setting.

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2.7.7.2.6 Adding additional resources

If Customer would like to upgrade/downgrade their vFirewall resource as per the table

above, they are able to complete this using Customer Portal. Once a Customer has

selected which resource they require this will be changed immediately.

2.7.7.2.7 Fetures that the log dedicated portal provides

Account for the log dedicated portal is provided. It is possible to view and download the

filter log by logging in to the portal.

Following features are provided.

Feature Item

Displaying the log Filtering log of vFirewall is displayed on the log dedicated

portal. The latest log can be displayed by updating the

browser. The log for a maximum of 500 lines appears.

Saving the log file One uncompressed log file including the log displayed on the

screen is saved. If the size of this file reaches 5MB, the file is

automatically compressed and saved in zip format as another

file. A maximum of 60 log files are saved.

Downloading the log file The saved log file can be downloaded on customer

environment from the portal.

Changing the password It is possible to change the account password for the log

dedicated portal.

vLoad Balancer (Hardware Type) 2.7.8

Overview 2.7.8.1

Within the Customer Portal Customer can easily configure and manage their load

balancing rules.

Table: vLoad Balancer Availability

Features 2.7.8.2

The following actions can be completed within Customer Portal for vLoad Balancer:

Set Virtual IP and Balance Rules

Set Server Groups

Set Real Servers

Set Health Checks

Set Routes

Set Resources

View Performance


Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No,1

Data

Center

San

Jose

Lundy

Data

Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data Center

Frankfurt 2

Data Center

Paris 2 Data

Center

Madrid 2

Data Center

Singapore

Serangoon

Data

Center

Hong

Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

vLoad Balancer (Hardware Type) Yes Yes Yes Yes Yes Yes N/A N/A N/A Yes Yes Yes Yes Yes

Europe APAC

JP US

Menu

Japan North America

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View Alerts

vLoad Balancer offers three types of load balancing algorithms, round robin, Source IP

Hash and Least Connection.

Server persistency is also available using Source IP and Cookie Insert. Please note

however that cookie insert is only available for balancing HTTP traffic.

NTT Com Group currently sells vLoad Balancer in packages of resources. The below table

illustrates the different resources that are available.

Table: vLoad Balancer resource level

vLoad Balancer is Optional and subject to Charge.

o 1 vLoad Balancer is available per Server Segment;

o Minimum value: Resource Level 1 per vLoad Balancer;

o Maximum value: Resource Level 10 per vLoad Balancer;

o In increments of 1 Resource Level;


When purchasing vLoad Balancer, multiple IP addresses for Server Segment would be

used. Additional IPs would be required when increasing the resource level of vLoad

Balancer.

IP addresses required:

1 to 2 Resources: 4

3 to 4 Resources: 5

5 to 6 Resources: 6

7 to 8 Resources: 7

9 to 10 Resources: 8

(Of the IPs, 3 IPs would be used to have a redundant connection between vLoad

Balancer and Server Segment using methods such as VRRP. Additional IPs are used to

successfully deliver traffic as a vLoad Balancer, which differ per vLoad Balancer.)

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Integrated Network Appliance 2.7.9

Overview 2.7.9.1

Integrated Network Appliance is a service which provides the virtual network appliance

which has following functions as a default.

・Firewall

・NAT

・Static Routing

・Load Balancing

・IPsec termination

Table: Global File Storage Availability

2.7.9.1.1 Service Menu

・Compact

・Compact plan is mainly recommended for the users, who is not requiring

reliability for FW.

・And also this plan is mainly recommended for the users who does not use

LB/IPsec function, because the performance will be dramatically decreased if

these function is used on the compact plan.

・Compact (Redundant)

・Compact(Redundant) plan is mainly recommended for the users who is

requiring reliability for FW.

・This plan is mainly recommended for the users who does not use LB/IPsec

termination function, because the performance will be dramatically decreased if

these function is used on the compact plan.

・Large

・Large plan is mainly recommended for the users who is not requiring reliability

for FW.

・This plan is mainly recommended for users who would like to use LB/IPsec

termination function.

・Large (Redundant)

・Large (Redundant) plan is mainly recommended for the users who is requiring

reliability for FW.

・This plan is mainly recommended for the users who would like to use LB/IPsec

termination.


Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama No.1

Data Center

San Jose

Lundy

Data Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data Center

Frankfurt 2

Data Center

Paris 2

Data Center

Madrid 2

Data Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Compact Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Compact (Redundant) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Large Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Large (Redundant) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Integrated Network

Appliance

North America Europe APAC

JP US

Menu

Japan

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Features 2.7.9.2

2.7.9.2.1 Firewall

・The Firewall rule function of this service can permit or deny the specific

communication via this service to control the traffic for/from the customer’s

environment in Enterprise Cloud.

・Firewall function of INA deny all of the traffic (excluding the management

tragic) as a default settings. Customer has to configure the “permit” rules for INA

to communicate via INA.

・Firewall function is always enabled, and cannot be disabled.

2.7.9.2.2 NAT

・NAT modifies the source/destination IP addresses of packets arriving to and

leaving from this service. The below two NAT are provided on this service.

・SNAT Rule: A source NAT rule changes the source IP address of

outbound packets

・DNAT Rule: A destination NAT rule changes the destination IP address

・Customer can utilize the NAPT, by setting IP range as a translated IP.

・It is also available to set the NAT rule from IP range to IP range. But, on the

other hand, even if range to range NAT is set, the mapping between IP addresses

is random. Static mapping is not available.

2.7.9.2.3 Static Routing

Customer can establish L3 connectivity between local and outside EC.

Customer can manage the below parameters for each Static Routing on the portal

by themselves.

Parameters Description

Name Name for this rule

Network The destination network address

Next Hop IP The next hop IP address

Target Network The transit which the traffic will be

forwarded to

・

2.7.9.2.4 Load Balancing

This service can support basic load balancing function.

・When the load balancing rule is applied to the traffic, the traffic also be applied

to the SNAT. It means, the source IP of the traffic which reach to the “members”

of the rule is the IP which is assigned to the server segment side interface of INA.

・For the http traffic, the x-forwarded-for function is always enabled.

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2.7.9.2.5 IPsec Termination

Customer can terminate the LAN to LAN IPsec tunnel by themselves between

server segment in EC site and Remote site, such as the Customer own LAN at the

on-premise site or server segment at the other EC site.

・This function is just a termination of IPsec. The settings of IPsec are under the

customer responsibility, which means NTT do not guarantee/ support the

connectivity from customer site to EC site.

・IPsec tunnel should be connected only via internet connectivity or VPN

connectivity and it cannot be connected via server segment side. (ex.

SIG/OPIC/CIC)


・Customer must select either vFirewall or Integrated Network Appliance for each Data

Center. Once the contract is set, customer cannot change the plan from vFirewall to

Integrated Network Appliance or vice versa.

・Customer will select the service plan when applying for the Integrated Network

Appliance. After the installation, Customer cannot change the service plan from Compact

to Large or Large to Compact. (However, customer may change from single to redundant

topology or vice versa.)

・Once the IP Address is assigned to each interface of Integrated Network Appliance, it

cannot be changed.

・Global Rule

To provide some service or features of Enterprise Cloud, provider sets some NAT

rules as default.

1. Customer can view these rules, however some of the questions focused on the

details of the global rules may not be answered.

2. These rules cannot be added by the customer.

3. Global rules will be highly prioritised than rules set by the customer.

4. Global rules may be changed/added/deleted without notification beforehand.

Features Maximum number of rules

Firewall Rule Approx. 100 Rules

SNAT Rule

DNAT Rule

Approx. 100 Rules (including both SNAT

and DNAT rules)

Static Routing Approx. 64 Rules

Load Balancing Rule Approx. 3 Rules

IPsec Termination Rule Approx. 50 Rules

・Performance data is not available on customer portal for Integrated Network Appliance.

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2.8 External Storage

Global File Storage 2.8.1

Overview 2.8.1.1

Global File Storage provides Customer using Enterprise Cloud with a shared external

Storage area connected using either the CIFS or NFS protocol. This can be used for the

Storage of data, which can be accessed by multiple VMs (Virtual Machines).

Table: Global File Storage Availability

Features 2.8.1.2

NTT Com Group provides Customer the opportunity to choose one of the following plans

as detailed below:

2.8.1.2.1 Primary Storage :

Global File Storage – Primary Storage provides an area to store data in a shared Storage

environment and is provided within the same Data Center as Enterprise Cloud ("Primary

Data Center"). This Primary Storage may be accessed from the Enterprise Cloud

Computing environment through Service Interconnect Gateway.

For example, a VM in the compute layer can mount this Storage using CIFS / NFS to

store data.

Global File Storage – Primary Storage can be purchased in 100 GB units, starting from

500 GB. (Minimum is 500GB) Maximum size per volume is 4000 GB.

2.8.1.2.2 Secondary Storage

This option provides a data replication service, allowing Customer to replicate backup

data from their “Primary Storage” area to a remote Data Center (“Secondary Storage”).

Global File Storage – Secondary Storage includes Storage in the Local Data Center,

Storage in the Remote Data Center, and the standard bandwidth between Primary and

Secondary Storage.

Customer may directly mount Remote Data Center store in read-only mode from

Compute Resources within the same Data Center.

Standard bandwidth between primary and Secondary Storage is provided using a

network connection burstable up to 10 Mbps and is provided on a Best Effort basis.

In addition to the above, NTT Com Group also provides additional options allowing

Customer to increase this limit (boost) as necessary: Customer can select one of the

burstable options from below when ordering Global File Storage – Secondary Storage,

where the default option is “Small”.


Yokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama No.1

Data Center

San Jose

Lundy

Data Center

Virginia

Sterling

Data

Center

Hemel

Hempstead 2

Data

Center

Frankfurt 2

Data Center

Paris 2

Data Center

Madrid 2

Data Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

Center

Primary Storage Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Secondary Storage Yes Yes Yes Yes Yes Yes N/A N/A N/A Yes Yes Yes N/A YesGlobal File Storage

JP US

Menu


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Option Standard Bandwidth Rate Increased (Boosted) Rate

Small 10 Mbps 50 Mbps

Medium 10 Mbps 100 Mbps

Large 10 Mbps 500 Mbps

Table : Global File Storage Options

Please note that this boost option is to increase replicating data from Primary Storage to

Secondary Storage, not the data transfer between VM and Primary Storage.

Data replication timing between Primary and Secondary may be set by Customer in the

Enterprise Cloud Customer Portal. The data transferred are actual snapshots, or the

difference between the previous replication.

These snapshot data are stored in Primary Storage (“.snapshot” folder for NFS,

“~snapshot” folder in CIFS) and may be used by customer to retrieve data.

Global File Storage – Remote Data Center Store can be purchased in 100 GB units,

starting from 500 GB. (Minimum is 500GB) Maximum size per volume is 4000 GB.


Within Primary Storage, there would be a small amount of data used by the system

managing Global File Storage. This system data would change based on how much data

is used by Customer, and would be inclusive to Customer purchased Storage size.

To use Storage mount function at the Remote Site, Customer is required to prepare VM.

The Storage of the remote site and all the data transferred is read-only. (write on

Storage or change of data is unavailable.)

Customer may choose to use either CIFS or NFS per Primary Storage. Customer may not

use both CIFS and NFS in a single Primary Storage.

For Remote site, the protocol needs to be the same as Primary Storage.

Protocol that can be used for CIFS would be SMB 1.0 and 2.0.

Protocol that can be used for NFS would be NFS version 3.

(The access control restrictions for primary site and remote site is basically the same.)

2.9 Initial Delivery

Initial sizing will be done in conjunction with respective sales consultants of NTT Com

Group and Customer based on Customer requirements. Please note that extra capacity

may be required to manage Memory and Storage overhead. Additional Storage may also

be required in the Private Catalog.

The Customer will then be able to create their own Virtual Machines 24/7 using

Customer Portal.

2.10 Management Platform

NTT Com Group provides comprehensive, on-going management of the entire Enterprise

Cloud Infrastructure as part of Enterprise Cloud. This includes responsibility for

maintaining the underlying operating systems, virtualization software, network, and

Storage devices in addition to Customer Portal.

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NTT Com Group’s management processes address the key elements of implementation,

change control, monitoring, patching, and lifecycle management so that cloud availability

and performance can be maintained.

In order to manage Customer Virtual Machines, NTT Com Group has created a central

management platform which consists of redundant VMware Virtual Centre servers.

Enterprise Cloud provided includes:

24/7 Hypervisor and hardware monitoring and incident management

Applying and managing Hypervisor updates

Hypervisor patch management

Managing VMware licensing

Managing high availability features

Hypervisor troubleshooting

Access to VMware’s Virtual Center tool is restricted to technical staff of NTT Com Group

only. An overview of the actions that Customer can perform in Customer Portal is given

in t Customer Portal section of this document.

Please note that guest Virtual Machines are not backed up as standard.

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3 Billing

Customer purchasing Enterprise Cloud will be billed according to the table below and the

service they have requested/used.

NTT Com Group utilizes four types of Charges:

Utility based on consumption per minute (either with or without a Monthly Cap)

Utility based on consumption per day

Transferred Data

Flat rate monthly

Please note that NTT Com charges Customer by allocated resources

regardless of actual usage

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UnitBilling

Method

CPU 1 GHz

Utility based on

consumption

per minute

/with Monthly

Cap

Memory 1 GB

Utility based on

consumption

per minute

/with Monthly

Cap

CPU 1 GHz

Utility based on

consumption

per minute

/with Monthly

Cap

Memory 1 GB

Utility based on

consumption

per minute

/with Monthly

Cap

Premium Storage 1 GB

Utility based on

consumption

per minute

/with Monthly

Cap

Standard Storage 1 GB

Utility based on

consumption

per minute

/with Monthly

Cap

CPU

Varies

per

device

Utility based on

consumption

per minute

/with Monthly

Cap

Memory

Varies

per

device

Utility based on

consumption

per minute

/with Monthly

Cap

Premium

PlusStorage

Varies

per

device

Utility based on

consumption

per minute

/with Monthly

Cap

Premium Storage

Varies

per

device

Utility based on

consumption

per minute

/with Monthly

Cap

Compute

Menu

Compute

Resource

(Shared

Device)

Compute Class

Premium

Standard

Storage Class

Compute

Resource

(Dedicated

Device)

Compute Class

Storage Class

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1GB

Utility based on

consumption

per minute

/with Monthly

Cap

vCPUFlat rate

monthly

vCPUFlat rate

monthly

DBFlat rate

monthly

SALFlat rate

monthly

LicenseFlat rate

monthly

Backup Storage GB Usage Rate

1

Gateway

Utility based on

consumption

per minute

/with Monthly

Cap

1

Gateway

Utility based on

consumption

per minute

/with Monthly

Cap

4 IP

Utility based on

consumption

per minute

/with Monthly

Cap

subnet

Utility based on

consumption

per minute

/with Monthly

Cap

MS SQL

RDS SAL

Arconis

Global IP(vFirewall)

Compute

Network

License DB

Microsoft SAL

Backup License

Private Catalog

OS

Windows Server


Image Backup


Best Effort

Guaranteed

Global IP(Ingegrated

Network Appliance)

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1

Gateway

Utility based on

consumption

per minute

/with Monthly

Cap

1

Gateway

Utility based on

consumption

per minute

/with Monthly

Cap

1

Segment

Utility based on

consumption

per minute

/with Monthly

Cap

1

Gateway

Utility based on

consumption

per minute

/with Monthly

Cap

1

Gateway

Utility based on

consumption

per minute

/with Monthly

Cap

Resource

Utility based on

consumption

per minute

/with Monthly

Cap

Resource

Utility based on

consumption

per minute

/with Monthly

Cap

Plan

Utility based on

consumption

per minute

/with Monthly

Cap

100 GB

(min 500

GB)

100 GB

(min 500

GB)

minute

Utility based on

consumption

per minute

/with Monthly

Cap

Integrated Network Appliance

Network

Boost

VPN Connectivity

Best Effort

Guaranteed

Server Segment

Service Interconnectivity

Utility based on

consumption

per minute

/with Monthly

Cap

Remote DC Store

Utility based on

consumption

per minute

/with Monthly

Cap

On-Premises Interconnectivity

vFirewall (Hardware Type)

vLoad Balancer (Hardware Type)

External

StorageGlobal File Storage

Local DC Store

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3.1 A sample calculation of pay per use with monthly cap method

Customer will be billed for their usage per minute basis until the usage charges reach

their monthly cap. This Cap is currently set at approximately twenty (20) calendar days.

The time zone used for the billing purposes is UTC Western Calendar.

Please note that usage charges apply to contracted resources regardless of the individual

Virtual Machine state (up/down)

If CPU resources used remained constant for and Customer as shown below the

Customer would pay the monthly cap price.

If CPU resources used were changed during a billing period

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- If the sum of usage charges for state1, 2, and 3 exceeds the usage charges for state 2.

The monthly cap for the billing period is set to the monthly cap for state 2

- If the sum of usage charges for state1. 2. and 3 does not exceed the usage charges for

state 2, the sum of per minute usage for state1, 2, and 3 are used for billing

To complement the above diagrams, please find below details on the formula that is

used:

Key: Definition:

Cap_i Monthly Cap

Period_i Amount of Time used per service

Usage_i Calculation of amount per service

Monthly_usage = min(max(cap_i), sum(min(cap_i, period_i*usage_i)))

3.2 A sample calculation of billing for Image Backup

Usage Rate:

Customer will be billed for their End User’s usage rate on a monthly basis. Billing date

shall be the start date the backup takes place (not finishes). For example, Customer

begins a backup on the 20th of each month. Customer will pay for Customer’s backup

usage up-front in the month the backup begins, even though the retention period may or

may not carry over into the following month. Please refer to tables below for greater

detail on this billing methodology.

The time zone used for the billing purposes is UTC Western Calendar

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Billing Examples:

Monthly backup with 31 days retention period:

Monthly backup with 62 days retention period:

*PriceA is the price per unit for Backup Usage, Price B is the price per unit for backup transfer.

Transferred Rate:

Customer will be billed for their End User’s action of backup and restore. In the diagram

“Monthly backup with 62 days retention period” above, 1 VM with 100GB of data is

backup once in January. This would equal to 100GB of transferred data.

If the Customer would like to restore that VM during the same month, it would add

100GB of transferred data to be charged to the end user.

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4 Customer Portal

Customer Portal is a secure website available 24/7and allows Customer to view

Enterprise Cloud and Virtual Machine services from the cloud tab.

In addition to helping organisations optimise their hosted IT infrastructure, Customer

Portal also provides Customer with full featured reporting capabilities that have been

designed to address the unique requirements of both technical and management

oriented individuals. Integrated helpdesk tools such as ticket monitoring and request

handling will ensure that Customer contacts at all levels remain up to date on

virtualization issues.

Customer Portal is a role based portal (including Role based navigation) that not only

enforces security but also allows each Customer to apply roles and responsibilities to

Customer Portal users.

From Customer Portal, Customer will be able to:

view their Enterprise Cloud (all their Virtual Private Data Center, Virtual Room and

Compute Resource Pool), whatever the Data Center the solution is hosted to

increase/decrease the size of Compute Resource Pool

manage its Compute Resource Pool and the associated VM (VM start/stop/freeze)

create VM, attach a nickname, and upload Private Template

manages its Private Templates

import/export VM

have access directly to their VM via an embedded console

manage users & roles

access to the integrated helpdesk tools such as ticket monitoring and request handling

4.1 Customer Portal User’s Guide

For more detail information and instructions of Customer Portal (ex. List of items that

can be controlled on the Portal and usage instructions), please refer the documents

below.

-User’s Guide (for Customer Portal ver2.0)

- Startup Construction Guide

- Service Functional Description

- Service Functional Descripton for API

- User’s Guide for API

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5 API feature

5.1 Overview

Please check the API availability in each DC below.

5.2 Features

Available API features are below:

Function Contents

vCloud Native API Customer can use API for vApp/VM and vApp template

Enterprise Cloud Unique

Extension API

Customer can use API for managing Compute Resource

Pool

API User Management API user management function is provided

API Endpoint The Endpoint which customer can connect for API is

provided in each Data Center

To use API, customer need to create “API User” by Customer Portal.

API Endpoint can be found on Web site below and Customer Portal.

https://developer.ntt.com/apidocs/CL/enterprise-cloud/Enterprise-Cloud-API

vCloud Native API 5.2.1

We expose not all of native vCloud APIs based on version 5.5 to a customer as

Enterprise Cloud. Some APIs can be used, but the others can NOT be used.

API Objects Managed by NTT 5.2.1.1

As for a vApp template and vApp, there is a concept of “Managed by NTT”. NTT Managed

API objects should not be accessed by a customer. So, some APIs cannot be used for API

objects managed by NTT.

Supported API List 5.2.2

Please refer to “Supported API List” on Service Functional Description for API.

5.3 Restrictions

Service Support 5.3.1

All technical inquiries for single http message contents (request line for request message,

status code of method, header, status code, and message body) on API are supported.

UK DE FR ES SG HK ＭＹ TH AUYokohama

No.1

Data

Center

Kansai1

Data

Center

Saitama

No.1

Data

Center

San Jose

Lundy

Data Center

Virginia

Sterling

Data

Center

Hemel

Hempstead2

Data

Center

Frankfurt 2

Data Center

Paris 2

Data Center

Madrid 2

Data

Center

Singapore

Serangoon

Data

Center

Hong Kong

Tai Po

Data

Center

Malaysia

Cyberjaya3

Data

Center

Thailand

Bangna

Data

Center

Australia

Sydney1

Data

CenterAPI N/A N/A Yes N/A N/A Yes Yes Yes Yes Yes Yes N/A Yes Yes

Europe APAC

JP US

Menu

Japan North America

https://developer.ntt.com/apidocs/CL/enterprise-cloud/Enterprise-Cloud-API

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Any inquiries on designing support related to development of API Client Software or

trouble analysis cannot be supported.

Any inquiries regarding workflow that overlaps several APIs used for specific objectives

such as consecutive API control or periodical batch test are not supported.

Any general inquiries regarding API tool or Library are not supported.

According to the content of the inquiry, our response time might change.

General API Restrictions 5.3.2

Not all API functions of vCloud Director are applicable. There are partially restricted API

and parameters.

When using billable service with API(such as creating vApp/VM with OS License), there is

a possibility that Customer might get billed. Please pay full attention when developing

Application program and make sure not to conduct any kind of action that leads to

unintended charge.

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6 Geographic Coverage

Enterprise Cloud is available in the following Data Center as of Dec/2015

Yokohama No.1 Data Center, JP

Kansai1 Data Center, JP

Saitama No.1 Data Center, JP

San Jose Lundy Data Center, US

Virginia Sterling Data Center, US

Hemel Hempstead2 Data Center, GB

Singapore Serangoon Data Center, SG

Hong Kong Tai Po Data Center, HK

Malaysia Cyberjaya3 Data Center, MY

Thailand Bangna Data Center, TH

Australia Sydney1 Data Center, AU

Germany Frankfurt 2 Data Center, DE

France Paris 2 Data Center, FR

Spain Madrid2 Data Center,ES

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7 SLA

For detailed Terms and Conditions of SLA, please refer to SLA document.

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8 Disclaimer

NTT Com Group reserves the right to supply alternative equivalent or better services in

the event of items becoming unavailable through normal supply channels.

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9 Exhibit License Services

Customers may use the License Services specified in this document. Customers shall

use the License Services in accordance with the terms and conditions in this Exhibit.

1 Definitions The following terms and their variant forms, as used in this exhibit, have the meanings

given below.

Terms Definitions

Oracle License Software licenses which Oracle Corporation Japan

(Hereinafter, “Oracle”) provides.

Oracle License Included

Program

Oracle License which Customer is allowed to access by

Company pursuant to this Agreement.

Oracle BYOL Program Oracle License which Customer is licensed by Oracle

pursuant to the Oracle License Agreement between

Customer and Oracle, of which Company accepts to use in

the Service.

Compute Resource Pool Virtual resource for creating virtual servers(including CPU,

memory and storage)

Compute Resource Pool

for Oracle

Compute Resource Pool which Oracle License is installed

Virtual Server for Oracle Virtual server which an Oracle License related program is

installed

Third Party’s Licensed

Technology

Third party technology which is licensed under the terms

and conditions defined by the third party and not under the

terms and conditions of this Agreement.

Third Party Software License which Customer is licensed by a third party pursuant

to the terms and conditions provided by Oracle, to use the

Oracle License Included Program.

Backup License(Acronis) Software licenses which ACRONIS INTERNATIONAL GMBH

(hereinafter “Acronis”) provides and licensed by Company to

Customer pursuant to this Agreement. Customer shall have;

the right to use the service which Acronis provides by paying

the Service Charges to the Company without making any

other payment to Acronis.

Acronis Services Services provided by Acronis through the backup

License(Acronis) which includes the support services.

HULFT License License provided to Customer by Company that enables to

receive HULFT service and HULFT software product technical

support service (“HULFT Services”)provided by Saison

Information Systems Co., Ltd. (hereinafter referred to as

Saison Information Systems) without any payment of fee to

Saison Information Systems but with the payment of Service

Charges defined in this Agreement.

Windows Server Software and license that are related to Windows Server

provided by Microsoft Corporation (hereinafter referred to as

“Microsoft”) and become available through ECL1.0.

Red Hat Enterprise

Linux

Software and license that are related to OS provided by Red

Hat, Inc. (hereinafter referred to as “Red Hat”) and become

available through ECL1.0.

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2 Database License (Oracle SE ONE、Oracle EE RAC、WebLogic SE specified

in 2.5.3.3Database (Oracle) of this document)

2.1 Company allow Customers to access to the Oracle License Included

Program(exluding Oracle BYOL Proguram, hereinafter the same) which is deployed

in the Service for Customer’s business operations. Customers shall use the Oracle

License Included Program in accordance with the Agreement and this Exhibit and

the Oracle License Included Program shall not be deolpyed or installed to Customer’s

equipment, systems or any other environment. Company retain all ownership and

intellectual property rights to the Oracle License Included Programs, Operating

System, Integrated Software and anything developed or delivered under the

Agreement.

2.2 Oracle License Included Program will be provided in the Compute Resource Pool for

Oracle License.

2.3 Third party technology that may be appropriate or necessary for use with Oracle

License Included Programis specified in the related documentation, and that third

party technology is licensed to Customer only for use with the Service and user the

terms of the third party license agreement specified in the documentation, not this

Agreement.

2.4 Customer shall not:

(1) assign, grant, or transfer Oracle License Included Program or any interest in

the Oracle License Included Program to any third parties (If Customer claims

that they are entitled to grant a security interest on the Oracle License Included

Program, the secured party shall have no right to use or transfer the Oracle

License Included Program);

(2) remove or modify any notice or description of Oracle’s or its licensors’

proprietary rights;

(3) duplicate, reverse engineer (unless required by law for interoperability),

disassemble or decompile the Oracle License Included Program (including but

not limited to review data structures or similar materials produced by the Oracle

License Included Program );

(4) disclose any results of benchmark tests which was due over the Target Program;

or

(5) use the Virtual Server for Oracle created by the Oracle License Included

Program on the Compute Resource Pool for Oracle and shall not use the Virtual

Server for Oracle on any other compute resource pool or a resource of any other

services.

2.5 Notwithstanding anything to the contrary in the Agreement, Oracle is an intended

third party beneficiary of the Agreement only to the extent of the terms and

conditions of this Exhibit.

2.6 Customer shall use the Oracle BYOL Program if:

(1) the Oracle BYOL Program Customer is furnished a valid "Software Update License

and Support" (a support specified by Company, which is defined by Oracle).. In

this case, support for the Oracle BYOL Program shall be provided pursuant to

the Oracle License Agreement between Customer and Oracle. , Customer shall

notify the Company of the license number of the Oracle BYOL Program to

receive support from the Company. ; and

(2) Customer shall be solely responsible for the liability arising out of or in relation

to the Oracle License Agreement between Customer and Oracle.

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2.7 Company may increase the Service Charges for the Oracle License Included Program

if Oracle increases the charges to Company for the Oracle License fees. Company

shall notify Customer of the increase of such Service Charges in advance.

3 Backup License (Acronis, specified in 2.5.3.5Backup License (Acronis) of

this document) 3.1 When Customer applies for the Backup License(Acronis) and Company accepts it,

Customer shall be deemed to accept the Terms and Conditions of Acronis (Terms and

Conditions of “legal Information” specified by Acronis(http://www.acronis.com/ja-

jp/legal.html), excluding the terms and conditions for Service Charge in this

Agreement) if Customer applies for the provision of the Backup License(Acronis) and

Acronis Services and Company accepts it.

3.2 Customer shall indemnify, defend, and hold harmless Company, its Affiliates, and

their directors, officers and employees from and against all Claims arising, directly or

indirectly, out of: (i) any breach by Customer of its obligations under the Terms and

Conditions of Acronis, or (iii) any use of the Acronis Services by any entity, End User,

or person obtaining access to same through Customer.

3.3 Customer shall not;

(1) Backup License(Acronis) on resources other than on Enterprise Cloud resources.

Customer may not disassemble, decompile, reverse engineer, reproduce, modify or

distribute Backup License(Acronis), in whole or in part.

3.4 In case the Terms and Conditions of Acronis are terminated, the right to use Backup

License(Acronis) shall terminate. Company disclaims any liability arising from the

termination pursuant to this Section 3.4.

3.5 Company reserves the right to review and increase the Service Charge payable by

Customer in the event Acronis increases its license fees covering Backup

License(Acronis).

4 HULFT (specified in 2.5.3.6 HULFT of this document)

4.1 When Customer applies for HULFT License and Company accepts it, Customer shall

be deemed to accept the Terms and Conditions of HULFT Service agreement

(http://www.hulft.com/en/uploadfile/HULFT_LicenseAgreement_1508.pdf) and

HULFT software product technical support agreement

(http://www.hulft.com/en/uploadfile/Terms_and_Conditions_for_Software_Products

_Technical_Support_1508.pdf).




Conditions of HULFT Service agreement and HULFT software product technical

support agreement, or (iii) any use of the HULFT Services by any entity, End User,

or person obtaining access to same through Customer.

4.3 Customer shall not use HULFT License on resources other than on Enterprise Cloud

resources. Customer may not disassemble, decompile, reverse engineer, reproduce,

modify or distribute HULFT License, in whole or in part.

http://www.hulft.com/en/uploadfile/HULFT_LicenseAgreement_1508.pdf

http://www.hulft.com/en/uploadfile/Terms_and_Conditions_for_Software_Products_Technical_Support_1508.pdf

http://www.hulft.com/en/uploadfile/Terms_and_Conditions_for_Software_Products_Technical_Support_1508.pdf

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4.4 In case HULFT Service agreement is terminated, the right to use HULFT License shall

terminate.


Customer in the event Saison Information Systems increases its service charges

covering HULFT Service.

5 Windows Server

5.1 Service Provider Product Usage Rights Description (“SPUR”)

(http://www.microsoftvolumelicensing.com/userights/DocumentSearch.aspx?Mode=

3&DocumentTypeId=2) shall be applied as part of this Agreement for the use of

Windows Server which may be amended from time to time by Microsoft, to be

effective upon posting of the revised SPUR.

5.2 Customer shall indemnify, defend, and hold harmless Company and Microsoft, its

Affiliates, and their directors, officers and employees from and against all Claims

arising, directly or indirectly, out of: (i) any breach by Customer of its obligations

under the Terms and Conditions of SPUR, or (iii) any use of Windows Server by any

entity, End User, or person obtaining access to same through Customer.

5.3 Customer shall not:

(i) use Windows Server on resources other than on Enterprise Cloud resources;

(ii) disassemble, decompile or , reverse engineer, Windows Server in whole or in

part;

(iii) delete, revise or infringe copyrights, trademark or other property rights

contained in Windows Server;

(iv) install, distribute, duplicate, reproduce, modify or distribute the Windows Server

in against this Agreement or SPUR;and

(v) use Windows Server in the application or environment that may lead to death,

serious injury or serious physical damage or environmental damage.


Customer in the event Microsoft increases its service charges covering Windows

Server.

5.6 Company shall provide technical support which are specified by Company related to

ECL1.0 when Customers use Windows Server.

5.7 Customer shall agree to disclose any necessary information based on the Company’s

request when using Windows Server.

5.8 Notwithstanding anything to the contrary elsewhere in the Agreement, Microsoft is

an intended third party beneficiary of this Agreement, but solely with respect to this

Section 9.5 of this Service Description.



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6 RedHat Enterprise Linux

6.1 End user license agreement (http://jp.redhat.com/licenses/RHEL_EULA_JAPAN.pdf)

and RedHat software subscription agreement

(http://www.redhat.com/licenses/cloud_cssa/Cloud_Software_Subscription_Agreeme

nt_Japan.pdf) shall be applied in addition to this Agreement for the use of RedHat

Enterprise Linux.




Conditions of End user license agreement and RedHat software subscription

agreement described in the foregoing clause, or (iii) any use of RedHat Enterprise

Linux by any entity, End User, or person obtaining access to same through Customer.

6.3 Customer shall not use RedHat Enterprise Linux on resources other than on

Enterprise Cloud resources. Customer may not disassemble, decompile, reverse

engineer, reproduce, modify or distribute Red Hat Enterprise Linux, in whole or in

part.


Customer in the event RedHat increases its service charges covering Red Hat Enterprise

Linux.

http://jp.redhat.com/licenses/RHEL_EULA_JAPAN.pdf

http://www.redhat.com/licenses/cloud_cssa/Cloud_Software_Subscription_Agreement_Japan.pdf

http://www.redhat.com/licenses/cloud_cssa/Cloud_Software_Subscription_Agreement_Japan.pdf

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