enterprise search, simple, complex and powerful
DESCRIPTION
Presented by Mattias Brunnert, Regional Manager Findwise, at NSW KM Forum and IIM September event in Sydney, Australia.TRANSCRIPT
13 april 2023
• We only do Findability!
• Founded in 2005
• Offices in Europe and Sydney. Presence in the US
• 150 years of search experience 80 employees (April 2012)
• Hundreds of projects• http://www.findwise.com
ENTERPRISE SEARCHSimple, Complex and Powerful
WHY SEARCH?
Information can only be an asset when it enables a task to be completed.
The value is in the outcome of the task, not in the information itself
Martin White
The cost for wasted time on the part of professional searching, but not finding relevant information, amounts to $5.3 million annually for an enterprise with 1000 knowledge workers.
The hidden Cost of Information Work, IDC April 2006
ENTERPRISE SEARCH AND FINDABILITY SURVEY 2012
How critical is finding the right information to business goals and
success?
75%Imperative/Significant
Is it easy to find the right information within your
organisation today?
77%Moderately/Very Hard
level of satisfaction
19.6%Mostly/Very Satisfied
What are the obstacles to finding the right
information?
63.4% Poor search functionality
52.1% Don't know where to look
51.4% Inconsistency in how we tag
content
50.0% Lack of adequate tags
33.1% Don’t know what to look for
Globally
WHERE DO WE START?
The Google Curse
We have made a user survey and the users want something like Google
The IT Curse
We have found this great product that will automatically create a great search experience
DEBUNKING THE GOOGLE MYTH
PageRank
Google spends billions of dollars yearly
DEBUNKING THE IT MYTH
Search engines will not fix your content, understand
your user needs or automatically cope with
change
WHAT DOES GOOD SEARCH LOOK LIKE?
PUTTING SEARCH INTO CONTEXT
Extract the information
Website Database
TRIMSharePointIntranet
User directory
Connector
Crawler Connector Connector
Crawler Connector
Transform the information
Extract text Autocategorize data
Apply rule based
classification
Remove junk items
Normalize structure
Enterprise Search Engine
Extract text Autocategorize data
Apply rule based classification
Remove junk items
Normalize structure Index
Enterprise Search Engine – in context
WHERE DO WE START?
Identify one pain
Define project to adress pain
•Choose a modern search engine
•Choose 1-3 sources
•Analyse content
• Index content
•Make minor changes to standard search interface
•Keep it simple
•Avoid secure sources if possible
•Engage users
Implementation projectsPain killer project
• Business• User needs• Informatio
n sources
Review
Roadmap
SEARCH CASE
•80 000 employees who need various information
•Information stored in hundreds of internal IT-systems
Business ChallengeFindability Solutions: Ericsson
How can employees reach AND make use of information from one single point of entry?
Enterprise Findability Solution in 2 parts:
Findwise SolutionFindability Solutions: Ericsson
Enterprise Search Platform
• Integrate and index sources (constantly added)• Web sites, collaboration tools, document management systems,
internal knowledge base, people catalogue and more…
Enterprise Findability portal web applicationProvides an easy to use yet advanced and fast search tool!
1.
2.
Findwise SolutionFindability Solutions: Ericsson
Measurements of performance indicators show:
•Based on search logs
•Quicker access to information & knowledge - increased productivity
•One platform – reduced costs
Results and effectsFindability Solutions: Ericsson
Key performance indicators:
•Accuracy
•User coverage
•Content coverage
• Speed
•Collaboration
•Discovery
USERS LIKE
Query completion
Facets
Spelling suggestion
Lemmatization / Stemming
Custom result presentations
People search
Recap
•You have to work with it
•Balance information quality and automatization
•Start small - iterate
•Focus on usable features
•Measure – use search analytics
•Get help
•Don’t do a project
QUESTIONS?
Mattias [email protected]