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ESA Fee PaymentClifford HengChannel Support Manager

ESA Fee PaymentClifford HengChannel Support Manager

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AgendaAgenda

• ESA Fee Payment Process

• MS Invoice• Q & A

• ESA Fee Payment Process

• MS Invoice• Q & A

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Hi-Level ESA Fee Payment ProcessHi-Level ESA Fee Payment Process

• MS bills the end-customer

• End-customer pays MS within 30 days from date of invoice

• ESA Fee Payment Report gets generated every 2 weeks as & when there are payments from the End-Customer

• ESA raises an invoice via MS Invoice within 90 days upon receipt of ESA Fee Payment Report

• ESA gets paid based on meeting criteria within 10 days of Invoice generated

• MS bills the end-customer

• End-customer pays MS within 30 days from date of invoice

• ESA Fee Payment Report gets generated every 2 weeks as & when there are payments from the End-Customer

• ESA raises an invoice via MS Invoice within 90 days upon receipt of ESA Fee Payment Report

• ESA gets paid based on meeting criteria within 10 days of Invoice generated

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ESA Fee Payment Invoice SubmissionESA Fee Payment Invoice Submission

• Once MS has invoiced the end-customer, and when the customer pays MS within 30 days, an ESA Fee Payment Report is generated every 2 weeks (as & when there are any on-going customer payments)

– Reports includes all payments received from customer

– and credits issued to customer

• APLQuest will email this report to the respective ESA– Email will contain ITR# in the subject header

– Use this ITR# as part of the Invoice number

– Invoice number is 16 char length

• ESA checks this Report (scorecard) for accuracy

• ESA has 90 days from day ESA Fee Payment Report is generated to submit the invoice

• If there are any disputes – ESA has 30 days from day ESA Fee Payment Report is generated to submit any disputes

– Please refer to next slide “ESA Fee Payment Dispute”

• If there are no disputes– ESA submits an invoice via https://invoice.microsoft.com using the blanket ESA Fee

Payment PO number under the correct MS Vendor Name

– MS will approve valid invoice and pay ESA within 10 business days upon receiving invoice via wire transfer

• Once MS has invoiced the end-customer, and when the customer pays MS within 30 days, an ESA Fee Payment Report is generated every 2 weeks (as & when there are any on-going customer payments)

– Reports includes all payments received from customer

– and credits issued to customer

• APLQuest will email this report to the respective ESA– Email will contain ITR# in the subject header

– Use this ITR# as part of the Invoice number

– Invoice number is 16 char length

• ESA checks this Report (scorecard) for accuracy

• ESA has 90 days from day ESA Fee Payment Report is generated to submit the invoice

• If there are any disputes – ESA has 30 days from day ESA Fee Payment Report is generated to submit any disputes

– Please refer to next slide “ESA Fee Payment Dispute”

• If there are no disputes– ESA submits an invoice via https://invoice.microsoft.com using the blanket ESA Fee

Payment PO number under the correct MS Vendor Name

– MS will approve valid invoice and pay ESA within 10 business days upon receiving invoice via wire transfer

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Schedule BEnterprise Software Advisor Fees

This Enterprise Software Advisor Fee schedule is effective for all Enterprise invoices paid in full after January 1, 2004.

Fee Level

Customer Segment

Enterprise Software Advisor Fee

1 6,000+ Desktops

All Enrollments:Year one: 4% of initial licensed product purchasesEach additional year of the term: 3% of initial licensed product purchases15% for incremental revenue

2 750-5,999 Desktops

All Enrollments:Year one: 9% of initial licensed product purchasesEach additional year of the term: 5% of initial licensed product purchases15% for incremental revenue

3 <750 Desktops All Enrollments:Year one: 15% of initial licensed product purchasesEach additional year of the term: 5% of initial licensed product purchases15% for incremental revenue

4 Non-standard Enterprise Commitment

All Enrollments:From time to time MO may execute a non-standard Enterprise Agreement to accommodate a specific implementation scenario or business structure. For those agreements, we will provide you with a custom fee schedule specific to the individual Enterprise Agreement.

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ESA Fee Payment ExampleESA Fee Payment ExampleESA Fee Payment Report(Revision 1.2)Report ID: 2002-22-USD-99999999ESA Name: ABC ESA Pty LtdESA Public Customer Number: 99999999Currency used for this report: AUDReport Date: 2002-05-27Semi-monthly Reporting Period: 2002-22Period of Coverage: 2002-05-11 Through 2002-05-24

Primary Business Name Agreement Number

Agreement Service Request Number

Agreement Desktop Count

Prior Agreement

Number

Enrollment Basis

Purchase Order Number

Purchase Order Type

AAA 1111111 1-4CV5PL 1000 None New PO1 BECBBB 2222222 1-3O29VV 250 None New PO2 BECCCC 3333333 1-3PB6YU 350 None New PO3 BECDDD 4444444 1-49FJ5E 250 None New PO4 BECEEE 5555555 1-3OJE46 5549 2865458 Renewal PO5 BEC

Agreement/Purchase Order Information

ESA Fee Payment Report(Revision 1.2)Report ID: 2002-22-USD-99999999ESA Name: ABC ESA Pty LtdESA Public Customer Number: 99999999Currency used for this report: AUDReport Date: 2002-05-27Semi-monthly Reporting Period: 2002-22Period of Coverage: 2002-05-11 Through 2002-05-24

Primary Business Name Agreement Number

Agreement Service Request Number

Agreement Desktop Count

Prior Agreement

Number

Enrollment Basis

Purchase Order Number

Purchase Order Type

AAA 1111111 1-4CV5PL 1000 None New PO1 BECBBB 2222222 1-3O29VV 250 None New PO2 BECCCC 3333333 1-3PB6YU 350 None New PO3 BECDDD 4444444 1-49FJ5E 250 None New PO4 BECEEE 5555555 1-3OJE46 5549 2865458 Renewal PO5 BEC

Agreement/Purchase Order Information

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ESA Fee Payment Invoice SubmissionESA Fee Payment Invoice Submission

Invoice Number

Invoice Date Invoice Total Software Amount

(Excluding Taxes)

Invoice Paid In Full Date

DSO

Inv1 2002-04-11 297,526.72 2002-05-12 31Inv2 2002-01-24 163,817.88 2002-05-15 111Inv3 2002-01-16 104,349.06 2002-05-20 124Inv4 2002-04-11 24,100.00 2002-05-20 39Inv5 2002-04-01 837,535.46 2002-05-24 53

1,427,329.12

Invoice InformationInvoice Number

Invoice Date Invoice Total Software Amount

(Excluding Taxes)

Invoice Paid In Full Date

DSO

Inv1 2002-04-11 297,526.72 2002-05-12 31Inv2 2002-01-24 163,817.88 2002-05-15 111Inv3 2002-01-16 104,349.06 2002-05-20 124Inv4 2002-04-11 24,100.00 2002-05-20 39Inv5 2002-04-01 837,535.46 2002-05-24 53

1,427,329.12

Invoice Information

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ESA Fee Payment Invoice SubmissionESA Fee Payment Invoice Submission

Fee Level

Pay Category Service Effort Fee Payment

Type

Fee Payment

Percentage

Gross Entitlement

Penalty Percentage

Penalty Amount

Adjustment

Amount

Fee Payment Amount

Penalty Reason Adjustment Reason

2 New Enrollments Pre & Post Sales STD 9.00% 20,826.87 0.00% - - 20,826.87 3 New Enrollments Pre & Post Sales STD 15.00% 21,296.32 3.00% 4,914.54 - 16,381.79 Invalid Agreement3 New Enrollments Pre & Post Sales STD 15.00% 13,565.38 3.00% 3,130.47 - 10,434.91 Invalid Agreement3 New Enrollments Pre & Post Sales STD 15.00% 3,133.00 0.00% - - 3,133.00 2 Renewal Enrollments Pre & Post Sales STD 7.00% 41,876.77 0.00% - - 41,876.77

100,698.35 8,045.01 - 92,653.34

ESA Fee Payment Information and Calculations

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ESA Fee Payment DisputeESA Fee Payment Dispute

• ESA has 30 days from day ESA Fee Payment Report is generated to submit any disputes

• ESA Submit disputes to APLQuest@microsoft.com

• Relevant and appropriate resolution advise will be provided to ESA for further action

• ESA has 30 days from day ESA Fee Payment Report is generated to submit any disputes

• ESA Submit disputes to APLQuest@microsoft.com

• Relevant and appropriate resolution advise will be provided to ESA for further action

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ESA Fee Payment DisputeESA Fee Payment Dispute

• When an ESA disputes the Fee payment amount – BEFORE the ESA raises the invoice

• The corrected amount will be reflected in a new ESA Fee Payment Report within 3 business days

– AFTER the ESA has raised an invoice• The new adjusted details will appear in the

next ESA Fee Payment Report

• When an ESA disputes the Fee payment amount – BEFORE the ESA raises the invoice

• The corrected amount will be reflected in a new ESA Fee Payment Report within 3 business days

– AFTER the ESA has raised an invoice• The new adjusted details will appear in the

next ESA Fee Payment Report

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EA Direct Credit AdjustmentEA Direct Credit Adjustment

• When the End-customer disputes the invoice amount – The corrected amount will be reflected in

a next ESA Fee Payment Report– The ESA Fee will be adjusted accordingly

• When the End-customer disputes the invoice amount – The corrected amount will be reflected in

a next ESA Fee Payment Report– The ESA Fee will be adjusted accordingly

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MS InvoiceMS Invoice

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ESA blanket PO numberESA blanket PO number

• Aplquest will send a unique blanket PO number to each ESA.– One time PO# for every year and used for

the entire fiscal calendar

• ESA is to use this PO# for the remaining fiscal year for any ESA Fee payment invoices when entering details in MS Invoice

### Any change in PO# will be informed by Aplquest

• Aplquest will send a unique blanket PO number to each ESA.– One time PO# for every year and used for

the entire fiscal calendar

• ESA is to use this PO# for the remaining fiscal year for any ESA Fee payment invoices when entering details in MS Invoice

### Any change in PO# will be informed by Aplquest

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MS Invoice Login Page MS Invoice Login Page

Key in your vendor ID & password then click “Login”

url to MS Invoice

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Raising an Invoice Raising an Invoice

Click on ”PO Invoice”

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Enter blanket PO number Enter blanket PO number

Enter blanket PO# then click “Find”

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Enter Invoice Details Enter Invoice Details

Ensure amount on ESA Fee payment report equals the total amount keyed in before the “Continue” button is clicked

Enter layhweet

Important to enter ITR# assigned to Fee Payment Report (16 char)

Alternative ITR# input area

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Invoice Confirmation Invoice Confirmation

• After the “Continue” button is clicked, a Confirmation of the invoice details will be displayed

• Verify the details to be correct then click on the “Submit” button

• a Document number will be generated

• Keep this Document number as reference for follow up, enquiries, match against payment

• MS will pay within 10 days of invoice date