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Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia [email protected]

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Page 1: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years

Adrienne Keller, Ph.D.National Social Norms InstituteUniversity of [email protected]

Page 2: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Social Norms Interventions

What they do NOT do What they DO Why they work Characteristics Evidence of effectiveness Limitations Conclusions

Page 3: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Social Norms Interventions

What They Do NOT Do

Page 4: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 5: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 6: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 7: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 8: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 9: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 10: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 11: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 12: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 13: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Social Norms Interventions

What They Do

Page 14: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 15: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Most (83%) Adults in Illinois Don’t Smoke**Source: Centers for Disease Control, 2008 Tobacco Use in Illinois Adults

Page 16: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Teach

Page 17: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Promote Self-Efficacy

Page 18: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Why do social norms interventions change behavior?

Think about “peer pressure”

And how others’ choices influence our own…

Page 19: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

BUT…

Perceptions may not conform to reality

Page 20: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Source: NCHA, Spring 2008, n= 80,121

Q.: How many alcoholic drinks did you have the last time you “partied” or socialized?

Q.: How many alcoholic drinks do you think the typical student at your school had the last time they “partied” or socialized?

4.1

5.5

0

1

2

3

4

5

6

Drinks Last Time Partied

Page 21: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

AND…

We don’t like contradictions.

Page 22: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

a MINORITY of our youth

Are addicted to tobacco

Do use drugs

Do have a serious problem with alcohol.

MOST of our youth

Don’t smoke cigarettes

Don’t do drugs

Don’t use alcohol or have an alcohol problem.

Page 23: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Harm Reduction:

Decrease alcohol-related

morbidity & mortality

DESIRED IMPACT

Decrease Alcohol

Use

ANTICIPATEDOUTCOMES

Misperceived norm

Correct perception

of norm

INTERVENTIONGOAL

IDENTIFIED ISSUES

Personal alcohol misuse

Misperceived norm

INTERVENTIONSTRATEGY

Social norms

marketing campaign

Page 24: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Characteristics of

Social Norms Marketing

Page 25: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

PositiveInclusiveEmpowering

Page 26: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 27: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 28: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Evidence of Effectiveness

Good theory…great media…But does it work?

Page 29: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Participating Schools Five universities 4 public; 1 private Thru-out USA Between 14K to 46K students Funding: Anhauser-Busch Fndtn ACHA’s NCHA 2002 through 2009: some years

Page 30: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Social Norms Campaigns Each university

developed its own campaign using the five step model

Page 31: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Five Step Model

Choose the Audience

Gather & Evaluate Data

Develop & Test Message

Implement Campaign

Evaluate Effectiveness

Page 32: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia
Page 33: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Sample Characteristics

Site nMean Age

% Female

% White

% Res Hall

% Frat/ Soro

Schl 1 3491 23.23 70.6 43.1 7.7 6.7

Schl 2 5293 20.57 69.5 74 20.8 14.8

Schl 3 2171 19.84 63.6 75.8 60.7 5.3

Schl 4 3579 20.35 57.7 84.7 48.8 7.6

Schl 5 7014 21.3 66.4 64.5 26.6 6.3

Page 34: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

But did the samples change over the years?

Page 35: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

YES for 1 and 2

Schl 1: Race/Ethnicity only % White % Hispanic

Schl 2: Everything! Age % Female % White % in Res Hall % Frat/Soro

Page 36: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

YES for 3 and 4

Schl 3: Residence only % in Res Hall

Schl 4: Sex, Race, Residence % Female % White % in Res Hall

Page 37: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

and YES for 5

Schl 5: Everything! Age % Female % White % in Res Hall % Frat/Soro

So, we controlled for everything in our analyses.

Page 38: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Linear Mixed Effects Models

Did perceptions change across years? Perception: ACHA-NCHA question Controlled for demographics Within each school

Did use change across years? Use: ACHA-NCHA question Controlled for demographics Within each school By perception

Page 39: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Results for Perception Changes

Type III Tests of Fixed Effects

SourceNumerator

dfDenominator

df F Sig.

Year of survey

7 21364.143 37.585 .000

school 4 183.655 18.099 .000

Page 40: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Results for Actual Drinks Changes

Type III Tests of Fixed Effectsa

SourceNumerator

dfDenominator

df F Sig.

Percvd drinks

1 27.070 190.796 .000

Year of survey

7 8043.173 22.001 .000

school 4 6046.947 30.466 .000

Page 41: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Duh…Beautiful Stats…

But what do they mean?

Page 42: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Mean Perceived Drinks 2002-2009

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

Schl 1 Schl 2 Schl 3 Schl 4 Schl 5

2002

2003

2004

2005

2006

2007

2008

2009

Page 43: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

Schl 1 Schl 2 Schl 3 Schl 4 Schl 5

2002

2003

2004

2005

2006

2007

2008

2009

Mean Actual Drinks 2002-2009

Page 44: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Mean Perceived-Actual Drinks 02-09

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

Schl 1 Schl 2 Schl 3 Schl 4 Schl 5

2002

2003

2004

2005

2006

2007

2008

2009

Page 45: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Limitations

Internal Validity Exposure not included in analysis Other interventions not included Related events not included Moderate to low sample response rates

External Validity Population characteristics Environmental characteristics Implementation fidelity

Page 46: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Conclusions

Misperceptions in all 5 schools Real world settings Diverse schools Actual drinks decreased in 4 of 5 “Gap” decreased in 2 of 5

Importance of longitudinal data Single year results unclear Effects & relationship only become

clear over the years

Page 47: Evaluation of Social Norms Marketing Campaigns: Five Sites across 8 Years Adrienne Keller, Ph.D. National Social Norms Institute University of Virginia

Thank You

Questions, Comments ???