evolving corporate overview
DESCRIPTION
High-level overview of who we are and what we do...TRANSCRIPT
Evolving Outsourcing Corporate Overview
Are you looking to...
Reduce costs? Grow revenue? Enhance your customers' experience?
www.evolvingoutsourcing.com
We provide outsourced professional services on behalf of our Clients
Evolving Outsourcing founded in 2009
‘Sister’ HR company founded in 2004
Irish-owned & Poland-based
Delivery Locations – Krakow & Luban
Sales Locations – London, Warsaw, Cork
Private Equity-backed & Owner-managed
Employees – c.120
Evolving at a Glance...
Management Team
Name Position Location Remarks
Trevor Coyne CEO Poland Ex investment banking
Gabriela Ziolkowska HR Director Poland 10+ yrs HR experience
Brian O’Brien Biz Dev Director Ireland 10 yrs in Sales & Marketing
Jakub Zawadzki Sales Director Poland Ex largest Call Centre in Poland
Ronan O’Brien Relationship Director London 13 years with Accenture
Michal Karzel Operations Director Poland Ex Microsoft
Ewelina Grobla HR Lead Poland Ex Cap Gemini
Marcin Gniadek Operations Lead Poland Ex Netia (leading Polish Telco)
Stephen Casey CFO Ireland Director at Lagan Capital PLC
Inbound:Customer Support | Technical Support | Marketing Response lines |
Out-of -Hours call answering | Reservation lines |
Outbound:Customer Acquisition | Customer Retention | Appointment Setting |
Lead Generation | Market & Data Research| Debt Recovery solutions |
We are also happy to discuss bespoke requirements with Clients.
Our Solutions - Full Contact Centre Lifecycle
Multilingual Capabilities
Owner-managed
Price Point
Multilingual
Technology
Deep Sales Expertise
In-house HR Company
Established
Multiple Sites
Management Team
Private Equity Partner
Educational Level
‘Family’ Culture
Evolving - Differentiators
Why Poland?
1. No.1 Outsourcing Location in Europe*
2. Highest Percentage of Graduates in EU (38%)
3. Multilingual capabilities;Krakow is ranked 5th in the world for multilingual skills*
4. Cultural Affinity
5. Proximity
6. We are in good company....
7. Cost Efficiencies
* Source: Tholons Global Services: Top 50 Emerging Cities for Global Outsourcing 2009
At Evolving, our focus is on developingWin/Win/Win relationships with Customer Contact decision-makers...
Our Focus
Our 'Project Success Framework‘ is built on the following eight key areas:
Recruitment > Training > Delivery
Operational Excellence > People >
Quality Assurance > Technology > Client
Relationship Building > Poland Inc.
Technology
At Evolving Outsourcing, we recognized very early on that the only way to offer our Clients market-leading technology was for us to partner with world-classtechnology companies. So this is what we did...
Evolving Group Client Successes
International
Securities
Services
“Culture is a distinction but only if you live it”
Our Special Culture
Highest Quality with a Razor Focus on Cost
Sample Credentials Overview
Project/ Client Service Short Description
Telco CustomerAcquisition and Retention
We are calling prospective customers & existing customers with a view to acquiring and retaining these people, respectively.
Global Telco CustomerAcquisition
We are calling prospective customers & selling residential, commercial & mobile packages.
Global Electrical & Electronics Distributor
Marketing/Sales Support
We are calling SMEs in Poland, Germany, Czech Republic & Hungary and firstly generating awareness of the Client’s products. Secondly, our people endeavor to convince the company being called to agree to receive a product catalogue from the Client. The third contact involves our people selling from the catalogue.
Sample Credentials Overview
Project/ Client Service Short Description
Life Advice Inbound Sales We are receiving calls from our Client’s customers in the UK. Our Agents are tasked with deciding how best to direct the incoming call based on the nature of the particular customer query as well as selling on behalf of our Client.
Financial Services Publication
Lead Generation
This campaign involves Lead Generation activity for a UK-based financial services publication. Our people are contacting the Client’s target advertising market and generating leads for the Managing Director of the Client company to pursue.
Data Marketing Company
Lead Generation
This campaign involves Lead Generation activity for a UK-based data marketing company on behalf of Clients in the home insulation & utility sectors. Our people are calling households in the UK and seeking to qualify them as leads for the Client.
Sample Credentials Overview
Project/ Client Service Short Description
Technology Customer Support
We are providing technical product support in a variety of languages for the customers of this client.
Financial Services Credit Management
We are providing a suite of credit management services into Ireland for this Financial Services client.
Global Insurance AppointmentSetting
We are providing a lead generation and appointment setting service for this Insurance client
Online Customer Support
We are providing customer support and technical product support for this Client.
Ronan O’BrienClient Relationship DirectorT: +44 77 47 111 621E: [email protected]
Brian O’BrienBusiness Development DirectorT: +353 86 173 9551E: [email protected]
We would love to show you more!Join our winning team of clients today