Issuing a Unit specific Service Request for Repair, Maintenance, Service

(Example: Contract College – Veterinary College)

-Electronically-Via Maximo

Service Request The service request process is designed to handle the

routine/corrective maintenance and other daily facility needs of our campus community.

The service request system provides a quick and easy mechanism to request work from Facilities Services/Zone, and works in conjunction with our Maximo System to handle customer billing and material procurement.

This mechanism provides a trackable document with applicable information to accomplish needed work.

• You• Dept.

Rep.

Issue Service request (web based)

• Unit Facilities

•(Veterinary Facilities)

Review and approve Service request

(Maximo)

• Zone• (Contract College)

Assign Service request

• Trade

Perform Service request

Queues The workflow process

You / Department

https://www.fs.cornell.edu:8444/GTD/fs_service_request.cfm

Net ID and Password

Portal to Facilities Service Website to issue Service Request

You/Dept.

You or Veterinary Facilities Veterinary Facilities

https://maximo.fs.cornell.edu:8474/

Portal to log into Maximo website

Veterinary Facilities & Customer Service

Maximo Log-in site