Executive summary

Attracting the best professionals is never easy no matter what industry segmentwe consider. There is some truth in saying that what the Middle East is to oil,India is to software professionals. So, in a predominantly manpower intensivesoftware industry, issues of the manpower availability, its cost, turnover andproductivity are critical issues.A major proportion of the turnover issue is attributed to movement of manpower to the so-called “land of opportunities-USA”.The average stay of a software consultant in any given in any given IT companyis not more than two years which has further dropped down to one year. HRmanagers in India are realizing that employee retention is a Herculean task for the IT industry, even for big players.In such a scenario, where companies are fighting to combat global businesscompetition, and struggling to survive,

employee turnover comes as a doubleblow.

The scenario is becoming worse. Companies are facing

“double-edgedsword-to recruit and to retain talent”.

The present skill crisis has caused a panic in the employment market, with skilledprofessionals being poached or choosing to change jobs. The attrition rate in theindustry is at an all-time high. This trend is likely to continue and even accelerateas more companies suffer erosion while business demands continue to escalate.HR department must therefore ensure that they donot fall fowl to the talent war by ensuring, foremost, that their talent does not run out the door and go knockingon the next.

Companies that can recruit the best talent and retain them will have anedge in the long run.

Tables of contents

Particular Page 1.1:Introduction of study 071.2:Objective of the study 081.3:Significant of the study 081.4:Methodology of the study 09-101.5:Scoop and limitation of the study 102.1: Welcome to the 11-142.2:1Vision, of the 2.2.2:Mission of the 2.2.3:Goal2.2.4:Objective

15

2.3.1:Board of Directors of 162.3.2:Hierarchy of 17-18

19-2121-2829-30313132-483950-51525253545555-56565757-5859-606161

4.18:SWOT analysis of 625.1:Findings & analysis 63-645.2:Recommendations 656.1:Conclusion 66

Reference 67

1. 1: INTRODUCTION OF THE STUDY:

Bachelor of Business Administration (BBA) Program requires a three months attachment with an organization followed by a report assigned by the supervisor in the organization and endorsed by the faculty advisor. I took the opportunity to do my Internship at Intelligent Image Management Ltd.which is the largest and oldest private-sector commercial bank in Bangladesh. This internship report has prepared as the degree requirement of BBA, University of Information technology and science in Bangladesh. As practical orientation is integral part of BBA, I was sent to the Intelligent Image Management Ltd. Malibag Chowdhury Para Branch to have real life exposure on a 90 days internship program (from September 30 to December 30, 2013).

The current scenario in the IT sector India has the largest pool of manpower, second only to the US.According to a study conducted by the National Association of Software andServices Companies (NASSCOM)-quantity of skilled knowledge workers in Indiaseems to be a non-issue, and it would be so atleast for another couple of years.The arithmetic out of 1.22lakh engineering graduates qualifying every year inIndia, about 73,000 are software engineers from IITs and other RECs. Thus,around 73,000 fresh software engineers are expected to be available annually.Total demand for software professionals during the next couple of years isestimated at 1.40 lakh. Against this, India is expected to have a pool of 1.46 lakhsoftware engineers. Besides, quite a few Indian universities have started coursesleading to Masters in computer Applications and there are private TrainingInstitutes which offer high level software engineering courses.According to an AIMA survey, 60% of the IT Companies have a written jobdescription of all levels of employees. The rest 40% either have a partly written job description or they donot have anything written at all making it difficult for both the employee