facing interviews updated

8/6/2019 Facing Interviews Updated

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Facing Interviews.

Some hints for facing client interviews



Interview

An interview is a conversation

between two or more people (the

interviewer and the interviewee)

where questions are asked to obtain

information from the interviewee. Interviews can be (a) interviews of

assessment and (b) interviews for

information




What is clients· expectation

An employee who has excellent

communication skills, good grooming

habits and relevant work experience

Trustworthy employee who can move

right in, get along with their employees

and get the job done

Working on multiple and new projects is

a challenge not only for the offshore

projects, but selecting the right people is

equally challenging for the clients, on

site




Clients· Expectation

An employee who is technically sound

and

Has behavioural skills and have the

right approach during the selection

process




What is most critical

Demonstrable skills on technology/domain

Ability to communicate ( and demonstrate ) that he can

deliver

Attitude to work with cross border teams in different time

zones



H ow does the interview ha ppen

The BU Project Manager sends the CV to the client giving the

details of consultants background, education, experience

and the technology expertise

Client at times short lists from the CVs sent and seeks an

interview

9 out of 10 cases the interview is via conference call

(telephone)



H ow does the interview ha ppen..

In exceptional cases, it is in person or on video ( usually

video does not work out so well for US due to different time

zones)

Hence preparation should be for audio conference and/or

video conference



P repar ation before interview

� Study what client needs ² it would be in the form of an RFP

or a staff requirement or e-mail to our sales colleagues

� Read through your CV that has been sent to the client,

brush up your memory ² client would seek to verify/assess

based on the CV sent to him� Familiarize yourself with clients set up / technology

environment to the extent possible

� Go thru the sites to find out the country/place and the

culture, including the sports the countrymen like, etc.

� Interesting places, language spoken, time zone, etc.



Communication Skills

Effective communication is all aboutconveying your messages to other

people clearly and unambiguously.

* It is also about receiving information

that others are sending to you with as

little distortion as possible




H onesty/Integrity

Honesty is the human quality of communicating and acting

truthfully related to truth as a value.

* This includes listening and any action in the human

repertoire ² as well as speaking.




T eamwork skills ( works well with others)

Teamwork implies a genuine intention towork co-operatively with others, to be part

of a team, to work together to accomplish

the same goals/objectives.

* Teamwork as a co-operative or co-ordinated

effort on the part of a group of personsacting together as a team or in the interests

of a common cause, unison for a higher

cause, people working together for a selfless

purpose and so on




Motiv ation/Initiative

Motivation is the reason or reasons for engaging in a

particular behaviour, especially human behaviour as studied

in psychology.

Performance = ability x motivation

Initiative is expressed in terms of action taken now to avoid

problems or create opportunities at some point in the future




Strong W ork Ethic

Keeping up to date with the latest

information in our field and learning

new skills and techniques and working

on keeping motivated at all times will

certainly help. Having a strong workethic is one of the most vital of all

character traits for success




Analytical Thinking is

understanding a situation by

breaking it apart into smaller

pieces, or tracing the implications

of a situation in a step-by-stepcausal way.

It includes organizing the parts of a

problem or situation in a

systematic way, making systematic

comparisons of different featuresor aspects, setting priorities on a

rational basis, indentifying time

sequences, causal relationships.


Analytical T hinking



F lexibility/ Ad a ptability

Flexibility is the ability to adapt to and work effectively with

a variety of situations, individuals or groups.

It is the ability to understand and appreciate different and

opposing perspectives on an issue, to adapt an approach as

the requirements of a situation change, and to change oreasily accept changes in one·s own organization or job

requirements.




Computer Skills

Computer skills refer to one·s ability to

utilize the software (and sometimes

hardware) of a computer




Self Confidence

Self-confidence is a person·s belief in his own capability to

accomplish a task.

This includes a person·s expressing confidence in dealing

with increasingly challenging circumstances, in reaching

decisions or forming opinions, and in handling failuresconstructively.




V ideo Conference

A videoconference (also known as

a video teleconference) is a set of

interactive telecommunication

technologies which allow two or

more locations to interact via two-way video and audio transmissions

simultaneously




V ideoconference

Know the room ² It is interactive ² you cansee and hear everything that occurs ²

Know the audience ² greet some of the

audience as they arrive and chat with

them

Know your material ² Practice your speech

or presentation and revise it until you can

present it with ease




V ideoconference

Learn how to relax ² ease tension by doingexercise ² sit comfortably with your back

straight ² breathe in slowly, hold your

breath for 4 to 5 seconds, then slowly

exhale ² to relax your facial muscles, open

your mouth and eyes wide, then close themtightly




V ideoconference

Make contact ² You cannot turn towards a

particular viewer to indicate which of them

you are addressing in particular ² it is

important to get the names of the

interviewers in advance and to use them toindicate who you are focusing on at any

point during the interview




Listen with your eyes

Non-verbal listening cues become moreprominent in a videoconference ² try to be

more conscious of what your expressions

are saying to the viewer

Visualize yourself speaking ² imagine

yourself speaking as a successful speaker ²

use visual and aural cues to gauge the

conversation




V ideoconferencing

Realize people want you to succeed ² all

audiences want speakers to be interesting,

stimulating, informative and entertaining ²

they want you to succeed ² not fail

Don·t apologize for being nervous ² most ofthe time your nervousness does not show at

all ² if you don·t say anything about it,

nobody will notice




V ideoconference

Concentrate on your message ² you shouldconcentrate on the message ² your nervous

feelings will dissipate if you focus your

attention away from your anxieties and

concentrate on your message and your

audience, not yourself Turn nervousness into positive energy ²

nervous energy that causes stage fright can

be an asset to you ² harness it and

transform it into vitality and enthusiasm




V ideoconferencing

Gain experience ² experience buildsconfidence which is the key to effective

speaking

Minimizing background movement - motion

causes the equipment to work harder to

transmit the image, remove such motions




F acing the videoconferencing

First impressions count ² you can·t get asecond chance to make a first impression -

make sure you remember the names of all of

your interviewers, which means paying

attention to them when you are first

introduced, and taking a mental note of theirvarious roles




F acing the videoconference

Making positive sm

all t

alk ² you need torespond to conversational gambits, like the

common question ² respond by making

conversation, but do not overdo it and avoid

stressing any negatives, even if you had it




T elephone

Distinctiveness ² use clear articulation and

enunciation ² all of us tend to get lazy in

our speech ² open your mouth and let the

sound come out clearly ² volume should

not be very loud or low Expressiveness ² vary your tone and rate ²

build a verbal picture with your voice




T elephone

Conversational tone ² you are real human being speaking

with another human being ² even when using a script, work

hard to keep your tone and language simple and

straightforward

Alertness ² your voice should be energetic ² give thecustomer the impression that you are wide awake and alert

and eager to help. Sit upright and lean slightly forward ² you

will feel energetic and it will reflect in your voice




T elephone

Pleasantness ² your voice should be smooth ²

communicate with your voice that you are a

pleasant and happy person ² there is no room

for shortness or anger ² the pitch should be

varied and natural ² high pitch sounds whineyand a low pitch sounds monotonous ² one of

the best ways is to sound pleasant is to smile

while speaking




Listening

Hearing is a physical ability ² it is what happens when sound

waves vibrate your eardrum and that signal is transmitted

via the auditory nerve to the brain

Foreign Accents ² You may sometimes find callers who are

non-English speakers ² they are usually very polite andinteresting in talking to you with as much English as they can

manage with




Listening

Don·t be afraid of technology

Use the medium to your advantage ² this

reflects very well on the candidate ²

companies like ours are very proud of how

they leverage technology

Dress appropriately ² a well dressed and

groomed appearance can do wonders for the

first impression




Interviews

Posture and carriage ² the way

you carry yourself while walking

and sitting tells the customer

about your confidence ² good

carriage and posture have to be

developed over a period time

and are essential in

distinguishing a careless attitude

from a sharp and alert one




Interview

Be confident ² self confidence is

observed through your behaviour, right

from the way you sit to how you speak ²

good manners and proper behaviour are

obviously necessary ² suitable greetingsfor the time of the day and other

formalities must be known to you -




Interview

Mental preparation ² You should bewell informed about current events,

domestic and international and topics

of general interest ² regular reading of

newspapers, listening to radio and TV

discussions, participating in GDs andgeneral reading habits are helpful

activities in developing the required

mental status for interview




Interview

Go back to the books ² you should

possess adequate knowledge in the

product and domain ² a reasonable

revision of the products can solve

the purpose ² several generalquestions and biographical questions

are usually asked by the client and

you should be well prepared to

answer them




Interviewing

No guessing games ² in situations where you do

not know the answer to a question, it is alwaysbetter to state your inability to answer than to

make a guess ² no one is expected to know

everything; admitting that you do not know the

answer reflects honesty

Be clear ² Enunciating and putting forth the best

possible image is important ² avoid filters such

as ´umµ, ´you knowµ, ´the thing isµ ² make a

conscious effort to slow down your speaking

tempo ² speak in declarative sentences and be

as direct as possible




Gener al tips ² for all interviews

Answer clearly and boldly

If you do not know the subject, say so rather than trying

to««.

Answer to the point ² what client has asked

Avoid long winded answers ² remember you could loseclient·s attention

Elaborate when asked, or else be concise



tips

Be confident ² but polite

Polite is not humble ² you have to make a positive

impression



FAQ s - behaviour al

Tell me something about yourself

Are you married? If yes, how many kinds you have?

How old are you?

What do you do in your spare time?

You being ____ years old girl (if that is so) in ____/or other

place, would that be a problem for you?

How would you adjust to the climatic change?

Why do you want to leave your country and come to a

completely new place like ours with totally differentculture?




FAQ s- behaviour al

What do you know about our country/city?

What role are you looking for in this project?

Have you been to outside India before?

What role you have played in onsite projects?

Have you brought project from onsite to offshore?

Have you lead a team?

You have already been to ______ (if that is so), could you

tell me do you like the culture?

What did you do after coming back from onsite?




FAQ s - behaviour al

As a person, who are you? Professional, Personal as well?

How do you help your team member/s, if he/they get stuck

in a problem?

How can you motivate your team?

How can you meet quality and deadlines of the project?

Tell us about your best project experience

How soon can you join us?

What is your work profile in that project

What are your hobbies


facing interviews updated

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