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HUAWEI MediaPad T1 7.0

FAQs

Issue

Date

HUAWEI TECHNOLOGIES CO., LTD.

Issue () Huawei Proprietary and Confidential

Copyright © Huawei Technologies Co., Ltd. i

Copyright © Huawei Technologies Co., Ltd. 2015. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.

All other trademarks and trade names mentioned in this document are the property of their respective holders.

Notice

The purchased products, services and features are stipulated by the contract made between Huawei and

the customer. All or part of the products, services and features described in this document may not be

within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,

information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in the

preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute the warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base

Bantian, Longgang

Shenzhen 518129

People's Republic of China

Website: http://www.huawei.com

Email: [email protected]

http://www.huawei.com/

mailto:[email protected]

1 Battery and charger


Copyright © Huawei Technologies Co., Ltd.

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1.1 Why doesn't the charging icon appear when I charge my HUAWEI MediaPad while it is powered off?

Your HUAWEI MediaPad's system may be unstable when the battery level is extremely low,

because of which the charging icon will not appear but the indicator will turn red. Charge

your HUAWEI MediaPad for a few minutes and check again.

1.2 How do I save battery power? Enable power saving mode. (Not all models support this function.)

On the home screen, touch Settings > Power saving and select a power saving mode.

When your HUAWEI MediaPad is not in use, press the power button to turn off the screen.

Set the screen timeout period to a smaller value.

On the home screen, touch Settings > Display > Sleep and select a shorter timeout period.


1-2 Huawei Proprietary and Confidential


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Lower the screen brightness.

On the home screen, touch Settings > Display > Brightness, and drag the slider to lower

the screen brightness.

Use the headset when you are in a call or listening to music.

Turn off Bluetooth when you do not need it.




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Turn off Wi-Fi when you do not need it.




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Turn off GPS when you do not need it.




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The figures are for your reference only. The actual screens may vary.

1.3 What can I do if it takes a long time to charge my HUAWEI MediaPad?

Use the provided charger and do not use your HUAWEI MediaPad while charging it.

1.4 What can I do if I can't charge my HUAWEI MediaPad's battery properly?

If your HUAWEI MediaPad's battery power is depleted, charge your HUAWEI MediaPad for five minutes and check again.

Use the charge that comes with your HUAWEI MediaPad. If the problem persists, reinsert the USB cable, replace the power socket, or restart your HUAWEI MediaPad.

Your HUAWEI MediaPad's temperature may be too high or low while charging.




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Your HUAWEI MediaPad comes with a temperature protection design. When your

HUAWEI MediaPad's temperature is too high or low, the charging will stop.

When you are charging your HUAWEI MediaPad, do not perform power-intensive

operations, such as play games, watch videos, or surf the Internet. Otherwise, the charging time will be increased and the battery power may even be reduced.

If the problem persists, contact an authorized Huawei service center or take your HUAWEI

MediaPad and purchase invoice to an authorized Huawei service center.

2 Screen and display



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2.1 How do I take a screenshot?

To take a screenshot, use either of the following methods:

Simultaneously press the power and volume down buttons.

Flick down from the status bar to open the notification panel and touch Screenshot.




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Screenshots are saved to Gallery.


2.2 How do I enable or disable auto-rotate screen? Use either of the following methods:

Flick down from the status bar to open the notification panel. Then touch Auto-rotate screen to enable or disable auto-rotate screen.

On the home screen, touch Settings > Display, and touch or toggle the Auto-rotate

screen switch to enable or disable auto-rotate screen.




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2.3 What can I do if my HUAWEI MediaPad's touchscreen doesn't work properly after I use it for a long time?

Try the following:

Restart your HUAWEI MediaPad.

Press and hold the power button until a dialog box is displayed. Then touch Restart.

Restore your HUAWEI MediaPad to its factory settings.

On the home screen, touch Settings > Backup & reset and follow the onscreen instructions.

Update your HUAWEI MediaPad.

On the home screen, touch Settings > Updater and follow the onscreen instructions.

If the problem persists, contact an authorized Huawei service center.




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2.4 How do I set a screen lock? On the home screen, touch Settings > Security > Screen lock, choose an unlock pattern, and

follow the onscreen instructions to set the required settings.


3 Camera, music, and video



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3.1 How do I find or change the preferred save location of my photos and videos?

On the viewfinder, touch > Settings to view the default save location of photos and

videos under Preferred save location. To change the default save location, touch Preferred

save location.

If the preferred save location is set to the microSD card, you can view your photos and videos under Files > Local > SD card > DCIM > Camera.

If the preferred save location is set to the internal storage, you can view your photos and videos under Files > Local > Internal storage > DCIM > Camera.

3.2 Can I disable the shutter sound?

No. The shutter sound helps prevent unauthorized use of the camera, such as in cases where:

No permission from the related person has been obtained.

Photo shooting is not allowed.

Photo shooting may involve privacy.

3.3 Can I record my location information to my photos? Yes. To do so:

For the convenience of recording your location, make sure you have an available Internet connection.

1. On the home screen, touch Settings > Location access.

2. Touch or toggle the Access my location switch to to turn on location services.




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3. On the home screen, touch Camera > > Settings and touch or toggle the GPS tag

switch to .

4. Take photos.

To view the location information for a photo, touch > Details on the photo viewing

screen.


3.4 Is there a time limit for video recording? No. The length of a recording is only limited by the available storage space and remaining

battery power on your HUAWEI MediaPad.

3.5 Why can't I open an image, audio clip, or video?

Possible causes are as follows:

Your HUAWEI MediaPad does not support the file format. Supported image formats

include PNG, GIF, JPG, and BMP. Supported video and audio formats include MP3,




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WAV, OGG, MID, AMR, MPEG-4, and 3GP. For files in other formats, you may need to

use third-party applications.

The file is corrupted. Download another copy of the file and try opening it again.

The file is copyright-protected. Obtain a non copyright-protected version of the file.

The battery level is low. Connect your phone to a charger and try again.

Your HUAWEI MediaPad is running out of storage space. To check the available storage space, on the home screen, touch Settings > Storage.

In rare instances, an unknown error may have occurred. Restart the applications in question or your HUAWEI MediaPad.


3.6 How do I view the lyrics of a song when the song is playing?

Obtain the lyrics file in .lrc format. Place the lyrics file and the song under the same directory

and make sure their names are the same. When you play the song using the native music

player, the lyrics are displayed.




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3.7 Why can't my HUAWEI MediaPad T1 7.0 play online videos?

Your browser may not support Adobe Flash Player, or the flash player you have installed may

not support the video format. You can try another browser or update your flash player.

3.8 Why is the online video player unexpectedly terminated when I'm watching online videos?


Your network connection is not working properly.

Make sure you have Internet access or restart your HUAWEI MediaPad.

The online video player is incompatible with your HUAWEI MediaPad.

You can try using another online video player.

3.9 How do I search for a video? Try either of the following steps:

On the home screen, touch Gallery, and look for the video.

On the home screen, touch Files, and search for the video under the video category.




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3.10 When I play music or videos on my HUAWEI MediaPad, will the playback continue if the screen is turned off?

Video playback is paused when your HUAWEI MediaPad's screen is turned off. After the

screen is turned back on, you can continue to watch the video from where it is paused.

Audio continues to play even when your HUAWEI MediaPad's screen is turned off.

3.11 Why can't my HUAWEI MediaPad play online music or video smoothly?


Your network connection is not working properly.

Make sure you have Internet access or restart your HUAWEI MediaPad.

Your HUAWEI MediaPad is running out of storage space.

Clear cache or unwanted files to free up some storage space.

The online music or video server is busy.

Try another website or wait for while and try again.

3.12 Can I scan a QR code or bar code using my HUAWEI MediaPad T1 7.0?

T1-701u、T1-702u、T1-701w、T1-701g can't support scannning QR code or bar code, whereas

the T1-701ua can support scannning QR code or bar code.

4 Messaging, emailing, and texting



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4.1 Does my HUAWEI MediaPad T1 7.0 support text and multimedia messaging?

The 3G versions support text and multimedia messaging; however, the Wi-Fi only version

does not.

4.2 How do I send messages to multiple recipients?

1. On the home screen, touch Messaging > .

2. Use either of the following methods to add multiple recipients:

− Touch the recipient text box to enter the recipient phone numbers. Use semicolons (;) to separate the phone numbers.

− Touch to the right of the recipient text box and select the contacts to whom you

want to send the message.




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3. Touch Type massage to write your message.

4. Touch to send the message.


4.3 How do I attach files to a multimedia message? Is there any restriction on the attachment size?

When writing a message, touch , select an attachment type, and follow the onscreen

instructions to add the attachment.

If an audio or video file exceeds 300 KB, it cannot be attached to a multimedia message. If an

image is too large, it will be automatically compressed before being attached to the message.

As a result, the resolution of the image attached to the message decreases.




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4.4 Why can't I send or receive multimedia messages? Possible causes and solutions are as follows:

The network condition or signal reception is poor. Try again later.

The network is busy. Try again later.

The data service is turned off. Turn it on and try again.

The recipient number is invalid. Check that the recipient number is correct and try again.

The multimedia message size exceeds 300 KB. Delete some contents from the message to make sure it is within 300 KB and try again.

Your account balance is insufficient. Top up your account and try again.

Your HUAWEI MediaPad is running out of available storage space. Delete some files to have at least 300 KB storage space.

4.5 How do I delete messages? Deleting multiple or all conversations

On the messaging screen, touch > Delete, select the conversations you want to

delete, and touch .




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Deleting one conversation

On the messaging screen, touch and hold a conversation you want to delete, and touch

.




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Deleting one message

On the messaging screen, open a conversation, touch and hold the message you want to

delete, and touch .




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4.6 What can I do if I can't use a newly installed text input method?

1. On the home screen, touch Settings > Language & input and select the text input method.

2. Touch a text input field to bring up the onscreen keyboard.

3. Flick down from the status bar to open the notification panel. Then touch Choose input method.

4. Select the text input method you installed.





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4.7 Can I set more than one email account on my HUAWEI MediaPad?

Yes.

If you have not set any email accounts on your HUAWEI MediaPad, on the home screen, touch Email and follow the onscreen instructions to set your email account.

If you have set an email account, touch Email > > Settings > and follow the

onscreen instructions to add an email account.

For details about email account settings, contact your email service provider.


4.8 How do I attach attachments to an email? Is there any restriction on the attachment size?

When writing an email, touch to add an attachment.

The size of a single attachment must not exceed 5 MB.




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Different email servers support different sizes of attachments. If the size of attachments exceeds the size allowed by the receiving email server, the email may fail to be sent.

4.9 What types of files can I attach to an email? The following types of files can be attached to an email:

Text: plain text, vCalendar, and vCard

Image: JPEG, GIF, BMP, WBMP, PNG, and TIFF

Audio: MP3, WMA, FLAC, WAV, OGG, MIDI, and 3GP

Video: MP4, 3GP, 3G2, RM, RMVB, TS, MOV, AVI, MKV, and FLV

4.10 How often does my email refresh? Will I be informed of new emails?

When setting your email for the first time, you will be asked to set how often your email

refreshes.

To view or modify the refresh interval:

1. On the home screen, touch Email > > Settings.

2. Touch an email account, choose Sync schedule.

If new emails are received, your HUAWEI MediaPad will display a new email icon in the

status bar.


5 Calls and contacts



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5.1 Does my HUAWEI MediaPad T1 7.0 support voice calls?

The 3G and versions support voice calls; however, the Wi-Fi only version does not

5.2 Does my HUAWEI MediaPad T1 7.0 support video chats?

Yes. You can use third-party applications, such as Hangouts and Skype, for video chats.

5.3 How do I assign a photo to a contact?

You can only assign photos to contacts saved in your phone memory.

1. On the home screen, touch Contacts.

2. Touch a contact then the contact photo area.




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3. Take a photo or choose a photo from Gallery.


5.4 How do I import contacts? You can import contacts using any of the following methods:

If the contacts are saved in Google or other email accounts, synchronize the contacts to your HUAWEI MediaPad.

1. On the home screen, touch Settings > Accounts > Add account.

2. Follow the onscreen instructions to add the email account where the contacts are saved to

your HUAWEI MediaPad. After the account is added, the contacts are automatically

synchronized to your HUAWEI MediaPad.

If the contacts are saved in a microSD card–capable device, use a microSD to import the contacts.

1. Insert a microSD card into the device and export the contacts from the device to the microSD card.

2. Insert the microSD card into your HUAWEI MediaPad.


4. Touch > Import/Export.

5. Touch Import from storage.




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If the contacts are saved in a Bluetooth-capable device, import the contacts using

Bluetooth.

1. Turn on Bluetooth on the device.



4. Touch Import from another phone and follow the onscreen instructions.




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If the contacts are saved in a Wi-Fi Direct–capable device, such as a Huawei smartphone,

import the contacts using Wi-Fi Direct.

This function is not supported on some models.

1. Turn on Wi-Fi Direct on the device.



4. Touch Import via Wi-Fi Direct and follow the onscreen instructions.


5.5 How do I back up contacts? 1. On the home screen, touch Contacts.


3. Touch Export to storage.




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6 Mobile network and Wi-Fi



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6.1 How do I know whether my HUAWEI MediaPad is using its mobile data or Wi-Fi connection to access the Internet?

Once connected to a Wi-Fi network, your HUAWEI MediaPad uses its Wi-Fi connection to

access the Internet. Your HUAWEI MediaPad's mobile data will be used only when no Wi-Fi

networks are available. If is displayed in the status bar, your HUAWEI MediaPad is

using its Wi-Fi connection to access the Internet.

6.2 Can I set a static IP address for my HUAWEI MediaPad to connect to a Wi-Fi network?

Yes. To set a static IP address:

1. On the home screen, touch Settings > Wi-Fi.

2. Touch or toggle the Wi-Fi switch to to turn on Wi-Fi.

3. Touch the Wi-Fi network you want to connect to.

4. In the displayed dialog box, select Show advanced options, set IP settings to Static, and fill in IP address, Gateway, and DNS.




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6.3 How do I check the mobile data connection status? Flick down from the status bar to open the notification panel, and then check whether the data

switch is highlighted.

indicates that mobile data is enabled while indicates that mobile data is disabled.

You can touch Mobile data to enable or disable mobile data.




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6.4 Can I use my HUAWEI MediaPad as a Wi-Fi hotspot? Yes if your HUAWEI MediaPad supports mobile data.

To use your HUAWEI MediaPad's Wi-Fi hotspot function, turn on your HUAWEI MediaPad's

mobile data. When other devices access the Internet using your HUAWEI MediaPad's data

connection, the data usage of your HUAWEI MediaPad will be consumed. To use your

HUAWEI MediaPad as a Wi-Fi hotspot:

1. On the home screen, touch Settings.

2. Under WIRELESS & NETWORKS, touch More > Tethering & portable hotspot >

Portable Wi-Fi hotspot.




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3. To turn on Wi-Fi hotspot, touch or toggle the Wi-Fi hotspot switch to .




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4. Touch Configure Wi-Fi hotspot and follow the onscreen instructions to set the required information, such as your Wi-Fi hotspot name and password.

After the Wi-Fi hotspot settings are set, other Wi-Fi enabled devices can search for and

connect to the Wi-Fi hotspot provided by your HUAWEI MediaPad.


6.5 Does my HUAWEI MediaPad support Wi-Fi Direct? Yes.

To use Wi-Fi Direct:

1. On the home screen, touch Settings > Wi-Fi.


3. Touch . On the other device, turn on Wi-Fi Direct. Your HUAWEI MediaPad then

automatically searches for nearby devices.

4. Touch the other device to pair your HUAWEI MediaPad with it.




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Wi-Fi Direct enabled devices that are connected to the same Wi-Fi network can share files with each other without manual settings. (This policy may not apply to non-Huawei devices.)


6.6 Why can't my HUAWEI MediaPad connect to a Wi-Fi network?

Make sure your HUAWEI MediaPad is in a place with good reception, and you have entered

the correct casings for the password.

If you are connecting to the Wi-Fi network through a router, make sure the router is

functioning properly.

6.7 Why does the Wi-Fi connection sometimes become unavailable when I am sending files through Bluetooth?

The Bluetooth and Wi-Fi functions share one antenna. When the Bluetooth occupancy is high,

the Wi-Fi performance is affected and the Wi-Fi connection may become unavailable.




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6.8 With Wi-Fi turned on, why is my HUAWEI MediaPad's power consumption high even when no networks are found?

By default, your HUAWEI MediaPad's Wi-Fi never goes to sleep and the Wi-Fi chip keeps

working even when there are no available networks, resulting in high power consumption.

The Wi-Fi chip will not stop searching and power off until your HUAWEI MediaPad's screen

is turned off for more than 10 minutes.

To save battery power, turn Wi-Fi off when there are no Wi-Fi networks available.

6.9 What can I do if I can't find any available Wi-Fi networks after Wi-Fi is turned on?

Try the following:

Restart the Wi-Fi hotspot device, such as your wireless router.

Turn Wi-Fi off on your HUAWEI MediaPad and turn it back on. Then search for Wi-Fi networks again.

Restart your HUAWEI MediaPad.

If the problem persists, make sure MAC address filtering is disabled on your wireless router. For details, see the router's user guide.

6.10 Does the Wi-Fi connection disconnect after my HUAWEI MediaPad enters sleep mode?

By default, your HUAWEI MediaPad sustains the Wi-Fi connection while charging.

To keep your Wi-Fi connection always connected:

1. On the home screen, touch Settings.


3. Touch Advanced settings.




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4. Touch Keep Wi-Fi on during sleep and select Always.




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6.11 Does the data connection disconnect after my HUAWEI MediaPad enters sleep mode?

Yes.

To keep your data connection always connected:

1. On the home screen, touch Settings > More > Mobile network.




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2. Touch or toggle the Enable always-on mobile data switch to .




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6.12 Can my HUAWEI MediaPad T1 7.0 function as a USB host? Can it work with an external USB flash drive, mouse, or printer?

Your HUAWEI MediaPad T1 7.0 can function as a USB host. You can connect it to a USB

flash drive, mouse, or keyboard using a USB On-The-Go (OTG) cable. However, it cannot be

connected to a printer.

Some peripheral devices may require separate power supplies.

6.13 How do I transfer files between my HUAWEI MediaPad and a computer running Windows?

When you connect your HUAWEI MediaPad to a computer running Windows using a USB

cable for the first time and you are prompted to install a driver, follow the onscreen

instructions to install it. Flick down from the status bar of your HUAWEI MediaPad to open

the notification panel and choose a connection mode.

The following connection modes are available:

Files: In this mode, you can access files saved to your HUAWEI MediaPad's internal

storage and microSD card by opening the computer's new disk drive and transfer those

files between your HUAWEI MediaPad and computer. You can also open media files

saved to your HUAWEI MediaPad's internal storage and microSD card using Windows Media Player.

If the computer runs Windows XP or earlier, you must install Windows Media Player 11 to use MTP mode.

Photos: In this mode, you can access photos saved to your HUAWEI MediaPad's

internal storage by opening the computer's new disk drive and transfer those photos between your HUAWEI MediaPad and computer.

This mode is not supported on some models.

USB drive: In this mode, you can access files saved to your HUAWEI MediaPad's

microSD card by opening the computer's new disk drive and transfer those files between your HUAWEI MediaPad and computer.

HiSuite: In this mode, the computer starts HiSuite, with which you can transfer files

between your HUAWEI MediaPad and computer and install applications on your

HUAWEI MediaPad.

After HiSuite is installed, you can manage files, such as contacts and images, on your HUAWEI MediaPad using HiSuite. However, this mode is not supported on some models.




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6.14 How do I transfer files between my HUAWEI MediaPad and a Mac?

1. Download and install Android File Transfer from http://www.android.com/filetransfer/ or a third-party website.

2. Connect your HUAWEI MediaPad to a Mac using a USB cable.

3. Start Android File Transfer. You can then transfer files between your HUAWEI MediaPad and the Mac.

6.15 What can I do if the MTP driver installation fails after I connect my HUAWEI MediaPad to a computer?

The MTP driver must be used in conjunction with Windows Media Player 11 or later. Make

sure Windows Media Player 11 or later is installed on the computer before you install the

MTP driver. Then perform the following:

1. Check that you have installed Windows Media Player 11 or later on the computer.

2. Connect your HUAWEI MediaPad to the computer using a USB cable.

3. Open the new disk drive on the computer and double-click autorun.exe to install it.

If your HUAWEI MediaPad's EMUI version is earlier than 3.0.5, after you connect your

HUAWEI MediaPad to the computer using a USB cable, touch HiSuite on the screen

displayed on your HUAWEI MediaPad for the computer to display the new disk drive.

6.16 What can I do if no new disk drive is displayed for my HUAWEI MediaPad after I connect it to a computer?

Try either of the following:

Check that you have installed Windows Media Player 11 or later on your computer.

If your HUAWEI MediaPad is connected to a computer running Windows XP or earlier,

follow the onscreen instructions on the computer to install the driver for your HUAWEI

MediaPad.

If the problem persists and you only want to synchronize media files between your HUAWEI

MediaPad and the computer, use Windows Media Player 11 or later.

6.17 After I connect my HUAWEI MediaPad to a computer, can I synchronize emails from Microsoft Outlook on the computer to my HUAWEI MediaPad?

No. You can synchronize contacts and calendars but not emails from Microsoft Outlook.




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6.18 Why can't my HUAWEI MediaPad be detected by other Bluetooth devices?


Your HUAWEI MediaPad is not set to visible to other Bluetooth devices.

To set your HUAWEI MediaPad to visible to other Bluetooth devices, go to the

Bluetooth settings screen and touch or toggle the Visibility switch to .

The Bluetooth visibility has timed out.

Go to the Bluetooth settings screen, touch > Visibility timeout, and select a

period.




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6.19 What is the Bluetooth working range? The Bluetooth working range is 10 meters.

6.20 Can I share .apk files through Bluetooth? Yes.

In Files, touch and hold the .apk file you want to share. From the displayed File options

option menu, touch Share > Bluetooth.

6.21 Why can't I transfer files to another Bluetooth device that I've already paired with?

Possible reasons are as follows:

The other Bluetooth device has not responded to your file transfer request in time.




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The other Bluetooth device does not support the format of the file you are trying to send.

The distance between your HUAWEI MediaPad T1 7.0 and the other Bluetooth device is

over 10 meters.

7 Applications



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7 Applications

7.1 How do I download third-party applications?

You can go to online app stores, such as Google Play Store, to download applications to your

HUAWEI MediaPad.

You can also connect your HUAWEI MediaPad to a computer and download and install

applications from the computer to your HUAWEI MediaPad.

7.2 Can I uninstall carrier-customized applications or other preinstalled third-party applications? If yes, how?

Your HUAWEI MediaPad's system applications cannot be uninstalled. Whether

carrier-customized applications can be uninstalled depends on your carrier.

On the home screen, touch and hold an application you want to uninstall, and drag it to .

If an application cannot be uninstalled, the trash can icon will not be displayed.

7 Applications



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7 Applications



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7.3 Why can't some applications be installed? Possible causes and solutions are as follows:

The storage space is insufficient.

If this happens, uninstall some applications that you no longer use or delete some files from File Manager.

The application is incompatible with your HUAWEI MediaPad T1 7.0.

It is recommended that you download applications from trusted sources, such as the Huawei App Center.

7.4 Can I open more than one web page in the browser? Yes. You can open multiple tabs and switch between them.

7.5 Does my browser support offline reading?

Yes. The native Browser on your HUAWEI MediaPad supports offline reading.

1. On the home screen, touch Browser > > Save page to save the page.

7 Applications



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2. When you are disconnected from the Internet, perform either of the following methods to read offline using the browser:

− On the home screen, touch Browser > > Bookmarks & history > Saved

pages.

− On the home screen, touch Browser. In the address box, enter the URL of the saved page.


7.6 How do I clear my browser's cache and browsing history?

On the home screen, touch Browser > > Settings > Privacy & security, and follow the

onscreen instructions.

7 Applications



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7.7 How do I save an image from a web page? Touch and hold the image and choose Save image from the displayed option menu.

7 Applications



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7 Applications



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7.8 How do I change the browser home page?

On the home screen, touch Browser > > Settings > General > Set homepage, then

follow the onscreen instructions.


7.9 How do I close background applications? On the Settings screen, touch Manage apps. Under RUNNING, select the application you

want to close, touch Stop, and follow the onscreen instructions to close it.

7 Applications



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8 Storage and file manager



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8.1 How do I change the default storage location on my HUAWEI MediaPad?

On the home screen, touch Settings > Storage > Default location. From the displayed option

menu, touch SD card or Internal storage.


8.2 Why is my HUAWEI MediaPad's storage space different than what is advertised?

The advertised storage space is the internal storage space, about 3.5 GB of which is used to

store system files. The storage space displayed on your HUAWEI MediaPad is the remaining

storage space used to store installed applications, downloaded files, and temporary data generated by applications.




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8.3 How do I view the available storage space in my internal storage and microSD card?

Touch Settings > Storage to view the storage details.


8.4 How do I find my downloaded applications? Your installed applications, downloaded files, and temporarily data generated by applications

are saved to the default storage location of your HUAWEI MediaPad.

On the home screen, touch Settings > Storage > Default location. You can then view the

default storage location from the displayed option menu.




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8.5 Can I move applications installed in the internal storage to a microSD card?

Yes. By default, third-party applications are installed to your HUAWEI MediaPad's internal

storage. If your HUAWEI MediaPad has a microSD card inserted and applications can be

moved to a microSD card:

On the Settings screen, touch Manage apps, select the applications you want to move to the

microSD card, and touch Move to SD card.




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9 Backup, restoration, and update



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9.1 Does my HUAWEI MediaPad support online updates? If it does, how do I perform an online update?

Yes.

On the home screen, touch Settings > Updater > Check for updates. Your HUAWEI

MediaPad will connect to the Huawei server to check for updates. If an update is available,

follow the onscreen instructions to perform an online update.




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9.2 Can I update my HUAWEI MediaPad using a microSD card? If yes, how?

Yes.

Updating the system using a microSD card will clear all the data in your HUAWEI

MediaPad. Back up important data before updating your HUAWEI MediaPad.

If you use unauthorized software to update your HUAWEI MediaPad, it may fail to be

updated or your personal information may be disclosed. Use the online update feature or

use officially released update package to update your HUAWEI MediaPad.

Copy the dload folder in the update package to the root directory of your microSD card. On

the home screen, touch Settings > Updater > > Local update. Your HUAWEI

MediaPad will then detect the update package and start the update.

The update progress and result are shown on the screen.





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9.3 Will data be erased if I update my HUAWEI MediaPad?

Updating your HUAWEI MediaPad using a downloaded update package will erase some data,

such as your accounts, custom settings, installed applications, contacts, messages, email

settings, browser history, and bookmarks, but videos and images you saved on your HUAWEI

MediaPad will not be erased.

Performing the online update on your HUAWEI MediaPad will not erase your data. For

details, see the version description.

To avoid data loss, it is recommended that you back up important data before updating your

HUAWEI MediaPad.

9.4 Will all data be erased if I restore my HUAWEI MediaPad to its factory settings?

No. Restoring your HUAWEI MediaPad to its factory settings will erase some data, such as

your accounts, custom settings, installed applications, contacts, messages, email settings,

browser history, and bookmarks, but videos and images you saved on your HUAWEI

MediaPad will not be erased.

To remove all files saved on your HUAWEI MediaPad, select Erase internal storage when

you restore factory settings.


10 Maps and navigation



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10 Maps and navigation

10.1 Why does it take a long time to obtain my HUAWEI MediaPad's location information?

If you are locating your HUAWEI MediaPad using Wi-Fi, make sure the Wi-Fi connection is working properly.

If you are locating your HUAWEI MediaPad using GPS, make sure you are in an open

area, free from obstructions, such as walls.

10.2 What can I do if my navigation application cannot find location information?

If you are using the HUAWEI MediaPad T1 7.0 indoors, bring it to the outdoors.

If you are using the HUAWEI MediaPad T1 7.0 outdoors, make sure you are not in a built-up

area because high buildings block the satellite signals.

11 System and update



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11.1 How do I change the system language?

On the home screen, touch Settings > Language & input > Language and select a language.





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11.2 How do I check the software version of my HUAWEI MediaPad?

On the home screen, touch Settings > About tablet or About tablet.


11.3 How do I enter and exit safe mode?

To enter safe mode, use either of the following methods based on your HUAWEI MediaPad:

When your HUAWEI MediaPad is powered off, press and hold the power button until

the power-on screen is displayed. Then press and hold the volume down button until Safe mode is displayed.

Press and hold the power button, from the displayed option menu, touch and hold Power off until Reboot to safe mode is displayed. Then touch OK.

To exit safe mode, restart your HUAWEI MediaPad.




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11.4 What can I do if my HUAWEI MediaPad runs slowly? Try the following:

Close applications not in use.

On the home screen, touch Settings > Manage apps > RUNNING, touch the application you want to close, and touch Stop.

Uninstall unwanted applications to free up your HUAWEI MediaPad's storage space.

When available storage is insufficient, your HUAWEI MediaPad runs slowly.

On the home screen, touch and hold an application you want to uninstall, and drag it to .




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11-5

Restart your HUAWEI MediaPad and processes and applications not in use will be closed.


11.5 Why does my HUAWEI MediaPad T1 7.0 constantly crash?

If you install applications that have not passed the Google compatibility test on your

HUAWEI MediaPad T1 7.0, the system may be unstable or even crash.

It is recommended that you download applications only from the Play Store or Huawei App

Center.

If your HUAWEI MediaPad T1 7.0 is experiencing frequent crashes, perform a hard restart by

pressing and holding the power button for about 20 seconds.

11.6 Why do I have to restart my HUAWEI MediaPad after I install or remove the SIM card?

After you install or remove the SIM card, you have to restart your HUAWEI MediaPad for

your operation to take effect. Your HUAWEI MediaPad can detect the SIM card status, and

the SIM card will not be damaged. However, to avoid damaging the SIM card slot, do not

install or remove the SIM card too often.

11.7 Why can't I power on my new HUAWEI MediaPad?

When you receive your HUAWEI MediaPad, its battery power may be depleted.

Charge your HUAWEI MediaPad for a while before attempting to power it on.

11.8 Why can't I set the date and time on my HUAWEI MediaPad?

You may have set your HUAWEI MediaPad to use the network date and time. To manually

set the date and time:

1. On the home screen, touch Settings > Date & time.

2. Clear the Automatic date & time check box.




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3. Follow the onscreen instructions to set the date and time.


11.9 How do I calibrate the compass?

Not all models support the compass.

Download and install a compass application. Then, use the application's calibration function

to calibrate the compass.

After calibrated, the compass is more accurate.

11.10 Does my HUAWEI MediaPad support microSD card hot swapping?

Yes, but to prevent damage to the microSD card or data loss, avoid frequently inserting and

removing the microSD card.

12 Others



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12 Others

12.1 How do I install a SIM card and a microSD card to my HUAWEI MediaPad T1 7.0?

The HUAWEI MediaPad T1 7.0 of the Wi-Fi only version does not support SIM cards.

Method 1:

1. Open the card slot cover.

2. Insert and press the microSD card into the card tray with the golden contacts on the card

facing upward. Then check that the microSD card is completely inserted.

3. Insert and press the SIM card into the card tray with the golden contacts on the card facing upward. Then check that the SIM card is completely inserted.

Your HUAWEI MediaPad T1 7.0 supports standard micro-SIM cards. The dimensions of a standard

micro-SIM card are 15 mm x 12 mm x 0.76 mm (0.59 in. x 0.47 in. x 0.03 in.). Do not insert a SIM card in other dimensions as doing so may damage your HUAWEI MediaPad T1 7.0.

4. Close the card slot cover.

Do not remove the card slot cover from your HUAWEI MediaPad T1 7.0.

12 Others



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12.2 How do I find a nearby service center? On the home screen, touch Hicare > Service center. Then follow the onscreen

instructions.

Visit http://consumer.huawei.com/en/support/service-center/index.htm and search for a nearby service center.

12 Others



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12.3 How do I download the HUAWEI MediaPad's User Guide?

Visit http://consumer.huawei.com/en/ and search for HUAWEI MediaPad.

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