FastChek Pro® Professional Pool Test& Prescription System

User Guide

®

© Hach Company, 2010. All rights reserved. 3451518 R6/11

Trademarks

FastChek Pro is a registered trademark of Hach Company/ ETS Business Unit

Microsoft, Microsoft Windows 2000, Microsoft Windows XP and Vista are registered trademarks of Microsoft Corporation

WaterLink is a registered trademark of LaMotte Company

Your FastChek Pro® Test Strip Reader

FastChek Pro is a platform water analysis system that will provide accurate, reliable test results in just a matter of seconds. The system uses proven medical technology to read FastChek Pro Test Strips from the makers of AquaChek®, the world’s number one brand of pool and spa test strips for over 30 years. The test strips are measured by reflectance technology, which has long been utilized in the medical field for a quick and accurate analysis of blood and urine samples. In reflectance technology, the instrument converts color reflected from test strip pads into informa-tion about the properties of a sample that has been measured with the test pad chemistry.

The FastChek Pro software uses the test results to create a custom prescription for your custom-er. The prescription is easily adapted to fit the chemical program and treatment plan for any user of the system.

FastChek Pro provides a complete prescription for your pool and/or spa customer in about 2 minutes. This includes the analysis of 6 key chemical parameters (free chlorine, total chlorine, pH, total alkalinity, total hardness and cyanuric acid). Other troubleshooting tests are also avail-able to help you diagnose even the most difficult water problems.

The FastChek Pro system uses low cost test strips as part of the analysis system; tests can be done at a fraction of the price of typical dealer test systems.

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Table of ContentsIntroduction I. Product and Technical Support Information

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System Requirements 3

Product Specifications 4

Getting Started I. Software Installation

1. Logging in for the first time

II. Hardware Installation

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How to customize & manage prescription software features [Admin. operations] 1. Dealer Setup

2. Employee Manager

3. Import Chemistries

4. Import Legacy Data

5. Meter Description

6. Database Management

7. Database Backup/Restore

8. Central Database Manager

9. FastChek Pro Explorer

10. Chemical Sets

11. Chemical Editor

12. Test Standard Editor

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Running tests and managing customer profiles[Operations access & functions] 1. Test Strip Procedures

2. Generating a Prescription

3. Customer Manager

4. Customer Chemical Manager

5. Reports & Mailing Lists

6. Calibration

7. Read Calibration

8. Check Strip Operation

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III. Help 35 IV. Change Login 35 IV. Exit FastChek Pro 35 VI. Troubleshooting Guide 36 VII. Precautionary Labels/Certifications 37 VIII. Warranty Information 37

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Introduction

Congratulations on your purchase of the new FastChek Pro® Professional Pool Prescription System! This in-store test system was developed specifically for pool & spa retailers to make in-store testing simple and fast at a reasonable cost per test. The FastChek Pro System will work only with FastChek Pro Test Strips and will be able to test the following parameters:

FastChek Pro® Complete •TotalHardness •TotalHardness •FreeChlorine •TotalBromine •TotalChlorine OR •pH •CyanuricAcid •TotalAlkalinity •pH •TotalAlkalinity

FastChek Pro® Advanced •Nitrate •Borate •TDS

FastChek Pro® Iron •TotalIron

FastChek Pro® Copper •Copper

This manual will walk you through setting up and installing your new in-store test system, including instructions on how to customize the software to your needs and a troubleshooting guide. If you are not able to find an answer to your question in this manual, technical support is available Monday thru Friday 8am - 5pm MST by calling 800-227-4224 or by email at techsupport@hach.com. You can also visit us at www.aquachek.com.

Minimum System Requirements*

•HardDiskDrive:(20GBorhigherwith10GBoffreespace)•512MBofmemory•GenuinePentiumIIIorhigher•CDROMdrive(32Xorhigher)•OperatingSystem:MicrosoftWindows2000ornewer,XPw/servicepack2installed or Vista OS (32-bit edition)•MicrosoftExcel2003orabove•15”orlargermonitor(capableof1024x768resolutionat16bitcolor)•Mouse(PS/2orUSB)•Printer(recommended)•AnavailableUSB,serialorIRcommunicationport

* If your PC does not meet these minimum requirements, the software may not install or may not function properly.

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Product Specifications*

TEST TESTRANGE ACCURACY**

Total Hardness – TH 0 – 1000 ppm 100 - 1000ppm +/- 20%

Free Chlorine – FC 0 – 10 ppm 0 - 1ppm +/- 0.3ppm; 1 - 10ppm +/- 25%

Total Chlorine – TC 0 – 10 ppm 0 - 1ppm +/- 0.3ppm; 1 - 10ppm +/- 25%

Total Bromine – TBR 0 – 40 ppm 0 - 1ppm +/- 0.3ppm; 1 - 10ppm +/- 25%

Cyanuric Acid – CYA 10 – 300ppm 10 - 300ppm +/- 30%

pH - PH 6.4 – 8.4 pH units +/- 0.2pH units

Total Alkalinity - ALK 20 – 240 ppm 20 - 80ppm +/- 24ppm; 80 - 240ppm +/- 20%

Total Dissolved Solids - TDS 150 – 5000 ppm 150 - 600ppm +/- 150; 600 - 5000ppm +/- 25%

Nitrate - NIT 5 – 200 ppm 5 - 20ppm +/- 5ppm; 20 - 200ppm +/- 30%

Borate - BOR 6 – 90 ppm 6 - 15ppm +/- 6ppm; 15 - 90ppm +/- 20%

Total Iron - FE 0.05 – 5 ppm 0.05 - 0.15ppm +/- 0.15ppm; 0.15-5ppm +/- 40%

Copper - CU 0.1 – 3 ppm 0.1 - 0.3ppm +/- 0.1ppm; 0.3 - 3ppm +/- 40%

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* These specifications are valid for product that is within expiration date, properly stored and resealed after each use. As with any method, proper activation and user technique will give the expected accuracy.

** The Accuracy is the range within which an average of six measurements at a certain concentration will fall.

Getting Started – Software

FastChekProcomeswitheverythingyouneedtogetstarted: •FastChekProAdvancedTestStripReader •PowerandConnectioncords •FastChekProSoftware(onCDROM) •FastChekProTestStrips •CleaningToolandcleaningwipes •CalibrationStrip(whitestrip)andCheckStrip(coloredstrip) •InstructionalDVDwithAudio •QuickStartUpGuide •InstructionManual

AN INSTRUCTIONAL DVD HAS BEEN INCLUDED AS A VISUAL & AUDIO TUTORIAL TO WALK YOU THROUGH THE STEPS OF PER-FORMING A TEST FROM START TO FINISH. IT ALSO WILL GUIDE YOU THROUGH HOW TO SET UP & CUSTOMIZE CHEMICAL AND PRESCRIPTION INFORMATION IN THE SOFTWARE PROGRAM. IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS PRIOR TO BEGINNING. ALSO, IT MAY BE USED LATER FOR NEW USERS AS TRAINING.

TosetupyournewFastChekProProfessionalPoolPrescriptionSystem,inserttheCDROMintotheCDdriveonyourcomputer.YourFastChekProprogramshouldautorunwhenyouinsertthedisk, guiding you through the setup process. If it does not do this, follow the directions below.

Openthediskdriveinwindowsexplorer.Apopupwillappearonthescreenasseenbelow:

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Double-clickontheinstaller.exe.

Whetheryoursystemperformsanautorun,oryouhavetoopentheprograminwindowsexplorer,youshouldnowseetheInstallShieldWizardasshownbelow:

Clickon“next”andfollowthepromptsfortheEndUserLicenseAgreement.Enteryourusernameandcompanynameandclick“next.”

Thenchoosetypicalinstallation,andclick“next”again.6

Thescreenbelowshouldappearafterafewminutes.Click“finish.”

The login screen for FastChek Pro should appear as shown below. On your desktop, an icon for FastChek Pro should be visible. To access the program in the future, just click on the icon and it willbringyoutotheloginscreenasshownbelow:

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ThefirsttimeyouloginyouwillusetheLoginIDandPasswordbelow.

LoginID:admin Password:admin

After you have logged in the first time, you should setup login profiles/passwords that are unique toyourcompanyorbusiness.Thisisdescribedfurtherinmoredetailonthenextpage.

Note: You will be prompted to perform the first calibration. Calibration cannot be completed until the meter(hardware)isinstalled.

Getting Started – Hardware (Test Strip Reader)

Once the software has been installed, it’s a quick & easy process to get the FastChek Pro advanced test strip reader connected and operable. Your meter came with a USB and COM cord- you can use either of these cords. There is also a wireless infrared option with the test strip reader. •COM(serial) •USB(default*) •Infrared

*ThedefaultissettoUSB.ToselectCOM(serial)orInfrared,gototheSettingsmenuandselect“Communications” and choose the type of connection that you will be using based on the options shown here:

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Note:Depending on which of these 3 methods you choose to use, make sure the side switch is positioned correctly*.

* any choice other than USB will need to be reflected in “settings communications.”

Once the meter is plugged into the PC and the power cord is connected from an outlet to the meter, turn the power switch located on the side of the meter. The power light on the meter should turn green. Your FastChek Pro software will also show a green light at the bottom of the active window when your meter is connected properly.

Once the meter is powered on, you may see a message on the computer screen that new hardware was detected.

Software Features

The FastChek Pro software features two different levels of access to the software functions, called Ad-ministrator&Operations(Testing).Whenyouassignnewusernamesandpasswordstoemployees,youwill designate his/her level of access as an administrator or testing user.

Administrator access allows you to access functions such as modifying or adding new chemicals to the database, modifying or creating new chemical sets, assigning and maintaining new usernames, pass-wordsandcustomerdatabases(includingimportingorexportingcustomerdatabases).Thisisalsowhere you calibrate the meter, add dealer information as well as logos, coupons or text that can be printed on all prescriptions generated.

Operations access allows you to set up and run tests, add/modify/delete customers in the database, check the calibration of the meter & view/print reports. The default login and password for the first time access to operations security login is “test”, “test”. This should be changed as well after original installa-tion.

COM(serial)setting

Infrared settingUSBsetting

Administrator Access & Functions

1. Dealer SetupThis is where you add your store’s location & contact information which will be printed on all prescrip-tions. IMPORTANT:Ifyouinstallatseverallocations,ensurethateachlocationassignsaUNIQUEIDforthe dealer in the dealer setup screen. This is also where you can select to include the following features to be included on the prescription print outs:

•Yourstorelogo •Specialoffers/coupon •Shoppinglist[thisisasmalltablethatcanbeprintedatthebottomoftheprescriptionthatlists the amount of each chemical necessary to properly balance the water so customers can quickly see what they need to buy].

Simply fill in the form as shown below.

You can also add your company logo. You must have this logo in a separate file. Click the “change logo” button on the dealer set up page and browse to find the location of the file with your company logo.

Note:The logo will need to be resized to 145x75 pixels in order to fit on your prescription. This can be done in an image viewing program, before adding it to Dealer Information.

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At this time, you should also select the unit of volume (US gallons or Metric). This can be done under the settings menu as shown here:

Units of Volume: SwitchtheprogrambetweenUSImperial(Gallons)andmetricunitsofmeasure.

Note: Chemicals will only be prescribed in the dosages chosen in the chemical editor and if the test standard editor is correct.

2. Employee ManagerThisiswhereyoucancreatenew,modifyordeleteusernames(loginIDs)andpasswordsforemployees.Youwillalsoassignthesecurityprivilege(administratorortesting)foreachemployee.Followthedirec-tions on the screen as indicated here:

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3. Import ChemistriesThis function is reserved for software updates from the manufacturer, Hach Company/ ETS Business Unit. We may choose to update the program from time to time and this option allows us to easily update your program without sending out a whole new program.

PLEASE AVOID USING THIS FUNCTION UNLESS DIRECTED TO DO SO BY THE MANUFACTURER – HACH COMPANY.

4. Import Legacy DataThisfunctionallowsyoutoimportexistingcustomerdatabases(i.e.FastChek,ColorQuick,andothercompatibledatabases)intoFastChekPro.

Note:NotalldatabasesareimportableusingFastChekProsoftware.

The following databases can be imported into the FastChek Pro System. a. FastChek (previous version from Hach/AquaChek) b. ColorQuik® 3.1 (this needs to be installed in order to import) c. LaMotteWaterlink®ExpressLab

To import one of these acceptable databases into the FastChek Pro system, complete the following steps.

Choose the option for your database on the Import Legacy Data Screen.

Type in the location or choose the browse button to locate the file and click import the customer database in your FastChek Pro software.

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Note: No chemical, history or test standard information can be imported. Only the customer informationwillbeimported.Also,allcustomerfieldsmaynotpopulate(suchasfiltertype,temperature,etc.)andwouldneedtobeenteredmanuallyinordertocompletethecustomerdatabasewiththisoptional information.

5. Meter DescriptionThe meter description is a feature that allows you to identify your meter and manufacturing information about it. This is intended for troubleshooting purposes and would not be a frequently used feature.

6. Database MaintenanceThis feature allows you to defragment, check the integrity of, or shrink your database. This feature should only be used if you have memory storage limitations on your computer that make the FastChek Prosystemrunslowlyornotatall(seeTroubleshootingGuideonpg.36).

7. Database Backup/RestoreThis feature allows you to backup your customer database or restore it from a previous version. Hach Company recommends regular backup in order to prevent data loss from computer crash or power surge/failure.

In order to backup your databases, select the backup database option from the screen below then choose the “Backup” button.

You will then choose the location where you would like this database to be stored.

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8. Central database managerThis feature allows you to import or export databases from multiple locations.

To Export Database: select the export database button and then choose the location where you want this file to be stored.

Another user can then locate this file and import the file into their FastChek Pro system.

To Import Database: choose the import option, which will bring up the following screen:

Youcandownloadanotherdealer’sinformation(oranothersysteminthesamestore)byselectingthedatabase of the customer you choose to import. Each dealer’s ID should be unique in order to identify them for import and to prevent overwriting of existing dealer data.

Note:You will need to know the location of this file in order to import it. This import function does not have a search feature.

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9. FastChek Pro ExplorerThisfunctionprovidesalistofallyourcustomersinnumericalorder[bycustomernumber].Youcanclickon any customer in this list and view their contact information as well as details about their pool or spa type and test results from any test that has been completed and stored.

Select the customer or test as shown below.

Note: You will not be able to view prescriptions using this feature.

10. Chemical SetsThis function allows you to add, modify or delete chemical sets. Chemical sets are a selection of specific chemicals in each category together in one set that will save you time in selecting chemicals for each new customer entered into the system.

For example, if you have a large number of plaster pool customers that typically use the same chemicals for treatment, you may want to set up a specific set for plaster pool customers.

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In the chemical sets screen choose the “add” button.

Name the set according to your preferences and then select the chemicals that you want to be a part of the set.

You must then choose “save” in order for the changes to take effect.

You may also modify or delete chemical sets by selecting the “modify” or “delete” buttons on the chemical sets page.

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11. Chemical EditorThis function allows you to add, modify or delete individual chemicals. New chemicals must be added here in order to be available in the chemical sets and customer pages.

Hach Company provides generic chemicals for your convenience. These chemicals can be modified or deleted if you choose to do so. If a chemical is associated with a chemical set, you will be alerted to the relationship.

Addinganewchemical:

Adding a new chemical is done by selecting the “add” button on the chemical editor page.

For example, we will show you how to add a new FastChek brand (fictional brand) sodium hypochlorite sanitizer.

Choose the chemical category of sanitizer. You may also select the generic sodium hypochlorite, which will provide you with dosage information that is already loaded. Then choose the “add” button. By selecting the already existing chemical, the dosage information loads and can be used or modified. This is an optional step.

Then adjust the chemical dosage according to the information on the packaging for that specific chemical. It is recommended that you use the most common dosage in the chemical editor.

For example, FastChek brand sodium hypochlorite may have dosages in fluid ounces, cups and gallons. If however, most of the dosages you prescribe are of the gallon size, use this dosage in your chemical editor.

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FastChek sodium hypochlorite calls for adding 1 gallon of product for every 10,000 gallons in order to raise the chlorine level by 2 ppm. Therefore the chemical gets added as shown:

The dosage limit and use time in hours should be 0 and 24 hours if there is no dosage limit on the product packaging as shown.

If however, the product’s label specified that you should not add more than 4 gallons at a time in 4 hours intervals, you would change the dosage limit to 4 and unit time in hours to 4.

Neutralizer Ratio:This can be used if you are adding an acidic or basic chemical that needs to be counteracted by the addition of another opposite chemical. There are only 2 choices available.

For example, FastChek sodium hypochlorite has a very basic pH and therefore, I would like my customerstoaddasmalldoseofdryacid(sodiumbisulfate)inordertooffsetthepHchangecreatedwith the addition of the sodium hypochlorite. I will recommend a dosage of 1 oz. of muriatic acid per gallon of sodium hypochlorite and this can be added as shown on the next page:

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ImportantReminder:These chemical settings are used to create prescriptions for your customer. If the chemical editor does not contain the accurate chemical and dosage information, the prescriptions using these chemicals will likewise be inaccurate.

12. Test Standard EditorThis function allows you to add, modify or delete test standards. You can adjust the ideal range, minimum and maximum levels for any chemistry here.

MinimumandMaximum – these are the acceptable operational ranges for the specific parameter.

IdealMinimumandMaximum – these are the levels at which your chemical prescription will adjust. For example, if you set an ideal maximum pH of 7.6, the prescription calculator will prescribe a chemical quantitytoobtainanadjustmentofthewaterto7.6whenthepHisdeterminedtobehigh(abovethemaximumlevel.)

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Operations Access & Functions

1. Test Manager (F1)This function allows you to set up and run in-store tests. It offers the feature of doing a new test for a customeralreadylistedinthedatabase(youcanalsocreateanewcustomerprofilefromthisscreen)orcompleting a walk-in test which allows you to proceed without entering a customer’s name, address, etc.

ImportantNote: When you run a walk-in test, the test results will be saved in the Test Manager screen. Test results will not be accessible in the Customer Manager function.

ImportantNote:Be sure to calibrate the meter once daily with the all white calibration strip. This must be done by someone with admin level access.

Running a TestSearch for the customer for whom you are running a test by entering their first or last name, address or phone number in the customer field and choosing the search button as shown.

Note:You will need to enter a new customer from this screen by selecting the new customer button next to the search button.

You will need to also make general observations about this customer’s water sample at this time using the drop down menus in the bottom portion of the customer screen titled “Current Observations for Customer Pool/Spa.” This information will print out on the report.

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Once the customer has been selected and any observations noted, you will need to create the test you are running by selecting the box next to each test strip that will be run for this customer. Each strip will show up as a separate test in the test manager as it is not possible to run more than one strip at a time. Then choose the “Generate Test Request” button and you will get a message alerting you that a new test has been added successfully if the appropriate information has been entered.

You will also have the option of printing a report for the customer alerting them to their test status as seen on this pop up screen. This option is available to keep track of pending tests if there is an interruption in testing or a need to have a tracking of the timing of testing, etc. It allows you to enter in a test and then do the testing later. Pressing “No” takes you to the “Test Manager Screen.”

The customer test request will then show up in the test manager in bold and the pending test will show up below the customer in plain text. Both will be shown in red until a test has been completed as shown here:

HelpfulHint: The Test Manager automatically shows the test history only for the current calendar month. To view older tests, change the start and end dates at the top of the screen.

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Inordertorunthetest,youwillneedtoselectthetest(theplaintextbelowthecustomer)withyourcursor, which will highlight that line. Then click on the “run strip test” button, which should now be available as shown here:

Note:If the “run strip test” button is not available, you have not selected the correct line in the test manager.

Walk-In TestThis option skips the customer entry requirements. By clicking the “walk-in test” button you will be askedforbasiccustomerinformation,ofwhichonlythewatervolumeisrequired.(Ofcourseyouwillneedtoselectteststandard,chemicalset,observations.)

Once this has been entered, you will need to select the test strips that you will run for this customer and choose “Generate Test Request” to add the new test to the test manager screen.

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Analyzing a Test StripOnce you have selected the “run test” button for either an existing customer or a walk-in, you will get the run test screen. You will activate the analysis by choosing the “next” button on this pop-up screen.

BE SURE TO FOLLOW THE INSTRUCTIONS AND USE A FRESH WATER SAMPLE FOR EACH TYPE OF TEST STRIP. Following the procedures is critical to getting reliable and accurate test results. There are different activation procedures for each of the strip types. Dipping more than one test strip in a small water sample size (about 1/2 cup) can cause inaccurate test results.

CLEAN TEST STRIP CHANNEL ON METER WITH LAB WIPE AND CLEANING TOOL BEFORE RUNNING EACH TEST STRIP. Any residue on the channel can interfere with test strip readings and cause inaccurate test results.

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COMPLETE (Chlorine or Bromine) & ADVANCED STRIPS

1. Pour about ½ cup of water sample in clean container that is deep enough to allow all pads on the strip to be immersed.

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2. Remove test strip from the bottle and close cap tightly. 3. Press the next button to activate the analysis and dip the test strip for 2 seconds in water sample (about½cup)atthesametime.

Once you have dipped the strip and started the analysis you will notice a timer that will count down from 10 seconds. This is the amount of time that you have to get the strip into the right position by completing steps 4 & 5 below.

4. “Blot” the strip by laying it sideways on a dry paper towel in a brief process.

IMPORTANT NOTE: YOU WILL NEED TO DIP THE TEST STRIP AND ACTIVATE THE ANALYSIS (BY CLICKING THE NEXT BUTTON OR PRESSING THE ENTER KEY) AT THE SAME TIME. THIS ENSURES THAT THE INSTRUMENT IS ANALYZING THE STRIP AT THE APPROPRIATE TIME.

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5. Place the strip in the back of the tray at an angle and secure it into place on the channel window pads side down the tray as shown here:

Important Note: DO NOT “SLIDE” THE STRIP INTO POSITION BY PLACING THE STRIP ON THE BACK OF THE CHANNEL AND SLIDING IT UP. This may cause the chemicals of the various tests to interact, causing discolored test pads and inaccurate test results.

6. Follow the prompts on the monitor screen. After all selected test strips have been run, double click on the customer test to view and print the customer prescription report.

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TOTAL IRON TEST STRIPS

1. Clean test strip channel with lab wipe and cleaning tool.

2. Fill provided sample vial HALF FULL with fresh water sample.

3. Open one foil packet of Iron Reducing Powder and add powder contents to vial.

4. Cap vial and shake rapidly for 5 seconds.

5. Remove test strip from bottle and close the bottle tightly.

6. Dip strip in sample vial and rapidly move back and forth underwater for 15 seconds.

7. Remove strip from vial. Carefully blot on paper towel. Hold the strip in a horizontal position edge down so that the edge of the pad touches the paper towel.

8. Place the strip into the channel on the meter with the pad facing down. DONOTSLIDETHESTRIP. Immediately close meter lid.

9. Click “Next” on the monitor screen.

10. Follow the prompts on the monitor screen.

COPPER TEST STRIPS

1. Clean test strip channel with lab wipe and cleaning tool.

2. Remove test strip from bottle and close the bottle tightly.

3. Dip strip in fresh water sample and rapidly move back and forth underwater for 5 seconds.

4. Remove strip. Carefully blot on paper towel. Hold the strip in a horizontal position edge down so that the edge of the pad touches the paper towel.

5. Place the strip into the channel on the meter with the pad facing down. DONOTSLIDETHESTRIP. Immediately close meter lid.

6. Click “Next” on the monitor screen.

7. Follow the prompts on the monitor screen.

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Getting the PrescriptionOnce a test has been completed successfully, you will get a results screen that will ask you if you want to add the results to the database. This is essential in order to create a prescription. If you choose “no” when asked to add the test results to the database, no data will be saved and a new test will need to be run in order to generate a prescription.

Inside the test manager, completed tests will now show up in green.

DOUBLE CLICK ON THE CUSTOMER FILE IN ORDER TO VIEW TEST RESULTS SUMMARY AND TO CREATE A PRESCRIPTION.

Note:You cannot click on individual tests in order to view prescriptions as more than one test may be available per customer.

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TO GET THE PRESCRIPTION, double click on the customer file [in bold font]

The test results page will show up with the test results listed. These results can be adjusted at this time, if necessary. This is also when you can add other test results such as salt or phosphate so they appear in the prescription. To do this, click on “Add Chemical.”

To view the prescription, you will need to click on the “Report” button. This will take you to the prescription and treatment information.

Note:If you change the results on the Test Results Screen, this will be reflected in the prescription.

Inordertoviewthesecondpage(ifmorethanonepageexists),clickthesmallarrowatthetopleftofthe page as shown here. There are typically not more than 3 pages for any given prescription.

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2. Customer Manager (F2)This function allows you to add, modify or delete customers to your customer database. You can also add their pool/spa type here along with any other details such as volume, chemical set, test standard & chemicals they use.

To enter a new customer, choose the “add” button shown on this screen.

A new customer wizard will guide you through entering the customer information into the appropriate fields as shown.

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Once the customer information has been added, you will be prompted to add pool/spa information for this customer. You may complete this now, or come back into the customer file and enter the information at a later time.

Enter the following information about your customer’s pool or spa.

Note: For each customer, you have the ability to set up multiple pools and/or spas.

Note: If you do not have pool/spa data for a customer, you will not be able to generate a prescription for that customer.

Once a customer has been entered, you can then search for this customer on the test manager screen.

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3. Customer Chemical Manager (F3)ThissectionisusedtoaddchemicalsthatFastChekProdoesnottestfor(suchasSaltorPhosphate).

You will add chemicals here just as in the chemical database and they will show up as options for your customer at the “Test Results Window” by selecting the button “add chemical.” See section “Chemical Editor.”

Here is what the Customer Chemical Manager screen looks like.

Note: Youwillneedtoenterintheminimumsandmaximumsintheteststandardeditor(Alt+F12)forthisto be printed on the report.

4. Reports (F5) & Mailing Lists (F4)The Report feature will allow you to create a list of all your customers in the customer database, while the Mailing List feature allows you to select a segment of your customers based on various parameters about the customers and their pool/spas.

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ThemailinglistfeatureoftheFastChekProsoftwareallowsyoutocreateamailinglist(orexceldocument)basedonthecustomer’stypeofpool,thechemicalstheyuse,typeoffiltertheyhave,etc.

In the mailing list window, you can build your mailing list by checking the boxes next to the specific parameters available. For example, if you select the box next to “In-Ground Vinyl,” each of the customers that have an in-ground vinyl pool will be added to the mailing list. You may select just one parameter, or as many as you like. You can also narrow the mailing list by choosing to select customers who have had a test completed in a particular time frame by using the selection tool in the bottom right corner shown as “customers who have had” and “test performed.”

Once you have selected the parameters you wish to use, click the “view” button to view the mailing list. Once you have opened this list, there is also an option to export the list to an excel document.

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5. Calibration (F6)Allows you to calibrate your instrument. This can only be done by someone with Administrator level access to the software.

Calibration Strip – This strip is the white strip that was supplied with your FastChek Pro System. Keep this strip clean and protected from light in its original protective sheath.

IMPORTANTNOTE:Hach Company recommends that you calibrate your instrument once per day.

Click on the “Calibration” link on the left side of the screen. A calibration wizard will guide you through the calibration process.

A calibration strip is provided with the instrument. Only the calibration strip should be used to calibrate the meter.

6. Read Calibration (F7)Thiswillallowyoutoviewyourcalibrationdata[passorfail].Thisdataisusefultothemanufacturerduring troubleshooting of your FastChek System.

7. Check Strip Operation (F8)This will allow you to view your test strip data. Again, this data is useful to the manufacturer during troubleshooting of your FastChek System.

CheckStrip–Thisstripisacolorfulstrippreprintedwithexactcolorsthatallowforvalidationofsystem operation. Keep this strip clean and protected from light in its original protective sheath.

HELP

1. Home Page Takes you www.hach.com where you can access technical product support

2. About FastChek Pro Details about the program are displayed here, including the software version you are running and software copyright information.

3. FastChek Pro Help Click on this link to find the online instruction manual.

Change Login Allows users to log out and log on a new user.

Exit FastChek ProChoose this option to exit the software. You will get the following message:

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FastChek Pro Troubleshooting:Common Problems (P) and Answers (A)

P1 Mysystemdoesnotseemtobegivingaccurateresults? A1 Make sure that the system has been calibrated with the all-white calibration strip that came with the system. We recommend that this be done on a daily basis. A2 Ensure that the user does not slide the strip into place on the tray when running a test. The Strip should be placed at the back of the channel and secured into place without smearing any of the reagents on the tray. A3Checktobesurethatthestripsarenotexpiredorhavebeenleftwithoutprotection(capoffthebottle).Youshouldfindtheexpirationdateonthebottomofthebottle.

P2 MyFastChekProdoesnotseemtomatchthetestresultsfromanothertestorthetestingdonebymycustomer? A1 Know the limitations of the test that you are using. Here are a few of the common issues to look for. •ThetestrangeoftheFastChekProcanbewiderthancomparedtosomeother methods. Check the test range of both methods by consulting the manual for your testing products. •FastChekProteststripsforchlorineanalysisuseatestingmethodcalledFACTS,which is different than DPD or OTO. Consult the AquaChek website at www.aquachek.com for technical bulletins concerning differences in test kit readings based on testing method. •Isthewatersamplefresh?Watercanchangeinaslittleas30minutesduetoairinthebottleortemperaturechange.Askyourcustomertobringafullsample(noair)inacleancontainer(preventingcrosschemicalcontamination)directlytothestoreforbest results.

P3 Myinstrumentisnotcommunicatingorproceedingtoanalysis.Icangettothetestscreen,butwhenIclick“next”tostarttheanalysis,Igetanerrorthatthemetercommunicationfailed? A1 Make sure that the appropriate setting is indicated on your meter and by the system. •Thereisaswitchonthesideofthemeterthatneedstobesettotheappropriatesetting to correspond to the communication you are using. •Selecttheappropriatesettingofthesoftwarebychoosingthecommunicationlinkunder the settings tab. A2 Restart the computer to refresh the drivers. Also, power off the meter and turn on again.

P4 The system is running slowly and is taking more time than usual to navigate between screens. A1 Close all other programs that are not required to be open. A2 Restart the computer to refresh the drivers.

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Precautionary Labels

Read all labels and tags attached the instrument. Personal injury or damage to the instrument could occur if not observed.

This symbol, if noted on the instrument, references the instruction manual for operational and/or safety information.

To ensure the protection provided by this equipment is not impaired, do not use this equipment in any manner other than that which is specified in this manual.

WEEE Electrical equipment marked with this symbol may not be disposed of in European public disposal systems, in conformity with the European local and national regulations (EUDirective2002/96/EC).Europeanelectricalequipmentusersmustnowreturnoldor end-of life equipment to the producer for disposal at no charge to the user.

Limited Warranty and Limitation of Liability

Your Hach product is warranted to be free from the defects in material and workmanship under normal use and service for 1 year from the date of purchase. This warranty is only valid for purchases within the U.S. and does not apply to any product which, in Hach’s opinion, has been misused, altered, neglected, damaged by accident or abnormal conditions of operation or handling, or subject to unauthorized repair or attempted repair.

Hach’s warranty obligation is limited, at Hach’s option, to repair or replacement of defective product, which is returned to Hach within the warranty period. Any product replaced under this warranty will be warranted only for the remainder of the original product warranty period. This warranty does not apply to consumable products such as chemical reagent test strips.

Contact Hach Company at 1-800-227-4224 or by email at techsupport@hach.com to initiate warranty support. Products may not be returned without authorization from Hach Company. The product must be accompanied by a description of the defect and a copy of the sales receipt showing the date of purchase.

THIS WARRANTY IS BUYER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDINGBUTNOTLIMITEDTOANYIMPLIEDWARRANTYOFMERCHANTABILITY,INCIDENTALORCONSEQUENTIALDAMAGESOR LOSSES AND/OR PROFITS, INCLUDING LOSS OF DATA, ARISING FROM ANY CAUSE OR THEORY.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

www.hach.com•www.aquachek.com

1-800-227-4224

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FastChek Pro is a registered trademark of Hach Company/ ETS Business Unit

www.hach.com•www.aquachek.com1-800-227-4224