FTU HN – iGIP – R&R

Application

iGIP team

Note: • Here is the link of supporting documents of

our application. You can find supporting materials for red number – marked points.

• http://tinyurl.com/supporting-doc• Supporting materials are also marked with the

same numbers.

Performance ManagementGoal Result % Goal Achieved

Raise 18 23 127%

Match 14 14 100%

Realize 13 13 100%

Average Matching Time = = = 63

Matching rate = = = 60.9%

Customer Experience Management

1. Customer Loyalty for Organizations (CLO)

Ratios Reference

% of Endorsement from TN Takers (1)(2)

2/8 = 25%

Supporting document

% of sales activities updated in CRM system (Podio)

100% Podio

% of internship details updated in the Matching Portal

100% Matching Potral

Customer Experience Management

1. Customer Loyalty for Organizations (CLO)Well-implemented working process with companies: • CRM:- Update partners and GTP experience’s status every 1 month or 2 months.- Engage partners to AIESEC’s event: Y2B, GLAD, LC Birthday, Award Night.- Engage AIESEC to Partners’ events, activities: Sending emails/letters for companies’ special events.- Partner personal care: Gifts for Family’s wedding, emails for birthdays and special occasions.• Money collection:- Create tracking tool for iGIP money collection (collaborate with F) (3)

- Improving money collection deadlines issue

Customer Experience Management• Crisis management:- The conflicts between partners and EPs have been well

investigated and arranged with clear report (Media Tenor, Mailink English Centre) (4)

- Stopped corporation with TN takers who provided bad JDs or working condition for EPs (Mailink English Centre, EIV).

Customer Experience Management

2. Customer Loyalty for Students (CLS)• NPS: 56• All cases are closed with comments and clear reports• Well-implemented EP Service process:- Airport picked up- Adapting support- Status update: every 2 weeks- Buddy for each EP- AIESEC’s activities engagement: events, projects, LC meetings, bondings,…

• % of Endorsement from EPs: 3/12 = 25% (5)

Salesforce Development

1.Member effective = = = 1.1

2.% members producing results: 8/11= 72% 3. Number of leadership position pipeline:- LCVP: 2- OCP: 3 (1 – ET; 2 – MT)

National Contribution & Innovation

1. Proactively in implementing National Strategy• Japanese Ceeder Program:- Support Online Ceeders by submitting hitlist (well-organized

in segment and followed criteria) as well as hit-list’s supporting information.

- Support incoming Ceeder (Arisa) by providing new hit-list, discussion meetings.

• CEM: Follow CEM challenge and instruction from CEM NST

National Contribution & Innovation

2. % of contribution to MC/Cross-LC iGIP results:- Taking charged 1 MC’s partner (Cennos)- Referred EPs for other LCs

National Contribution & Innovation

3. Innovative Market Research & Raising process- Tourism sale: stop cold calls and use direct approaching

method (approaching by direct visit to travel agencies’ offices)

- Open market to new cities and provinces out of Hanoi (Hai Phong, Hung Yen, Ha Long, Yen Bai, Sale trip to Ha Long

- Applying more CRS on sale- Focusing more on finding and working with advisors and

BoA- Create standard quotation for product (Bảng báo giá) (6)

National Contribution & Innovation

4. Innovative Supply & Demand management process- Provide S&D research assignments for salesmen

(7)

- Collect EPs’ opinions to standardized TN promotion email formats for each targeted countries and segments

- Manage mail sending process (sending time and numbers)

National Contribution & Innovation

5. Innovative Quality Control process:- Provide Quality Survey for TN takers - Monthly status update for both TN takers and

EPs- ET: Directly attend EPs’s classes and collect

feedback forms from students/student’s parents